LSH Auto UK Bewertungen 3.581

Made my whole experience amazing thank you! Got the car within a week. Also big shout out to Dee Patel for keeping me updated and for the amazing handover. Really appreciate it :)

Maj was excellent from the start. He helped me search for a car and then continued to check in with me whilst I was away. His customer service went above and beyond to make sure I found the perfect car for me. I had many questions and he was patient and responding quickly to my concerns. Over the moon with my new car. Thank you,Would rate 10/10!

Excellent service from start to finish when choosing my next Approved used Mercedes from LSH Stockport. Abdul Karim expertly sourced the exact colour and specifications that I required, the process was seamless and I am extremely happy with my new car and the whole customer experience.

Great experience buying a second hand car from mercedes in Birmingham. Really felt like I was picking up a brand new car with the service I got. Very pleased the car I wanted was with Mercedes Birmingham. Well worth the trip down from Dundee.

Excellent service from LSH Auto as usual.
Very professional and friendly staff.
Great overall value including after sales service.

Great customer service

★☆☆☆☆

On 10/06/2026, I left my vehicle with LSH Auto Birmingham for diagnostic work relating to a gearbox/mechatronic fault. As an authorised Mercedes-Benz dealership, I expected a professional diagnosis, clear communication, and the high standard of customer service associated with the Mercedes-Benz brand. Unfortunately, my experience was the opposite.

When I collected my vehicle, I was told that the manager had left early and that I would receive the diagnostic report first thing the following morning. No report was provided.

The next day, after chasing the dealership myself, I was informed that the report had not been sent due to staff shortages and that I would receive it later that evening. Once again, nothing arrived.

More than 24 hours after collecting my vehicle, I finally received an email only to be told that no report existed. Instead, I was sent a screenshot from a diagnostic machine showing that gearbox adaptation procedures had failed.

I was advised that gearbox adaptation and valve body flushing had been attempted four times and failed on every occasion. Despite this, I was provided with no technician’s report, no written diagnosis, no fault codes, no explanation of the cause of the failure, and no repair plan.

What disappointed me most was the repeated lack of communication, failure to keep promises, and lack of accountability. I should not have had to chase for information that I was repeatedly told would be provided.

Having invested significantly in a Mercedes-Benz vehicle and extended warranty, I expected far better from an authorised Mercedes-Benz dealership.

Based on my experience, I cannot recommend LSH Auto Birmingham. I hope Mercedes-Benz UK reviews the standards of customer care being provided at this dealership and takes steps to improve communication, transparency, and accountability.

Great job by the guys at LSH enquired on a used BYD with CG at Stockport and they came back to me really quickly to arrange demo and pricing

Joke this place to be honest. Booked in for a Major Service, Brake Fluid, and Transmission Service. They told me to book day off as they will need car all day. So i did. I was advised i need to take service plan out which i also did. Went to pick car up and they did not do my transmission service and tried to palm me off saying they have no oil and no other Mercedes garage has any. This was by Joel a manager. So instead of telling me at the start of the day they could not be bothered to ring me and inform. Told me i need to re-book but i can go elsewhere if i wish and pay for it.... even though they made me pay for service plan. VILE Move. Joel seems to think that the Oil could take 1-2 months to arrive but he cant guarantee it WTF. WELL ORDER IT. Today i rang Mercedes Warrington who DO in fact have OIL and will do it Monday. AVOID This branch, time wasters and BS's.

We bought an approved used car from Lsh auto Birmingham, best experience. The car in great condition. They are very clear about everything.
In starting, I was very scared after reading all bad comments in trustpilot because I really want to buy that car. But trust me, my experience is really good.
I think they just need to ask their customers to put good comments as well.

I have just puchased a secondhand car from Mercedes in Macclesfield, very helpful and friendly staff. Special thanks goes out to Kenzie for sorting everything out, we got there in the end mate !!!!

I have had my used Mercedes in twice for manufacturers recall. Twice my vehicle has left in a worse condition than when it arrived. Staff at Solihull do not seem to bothered about friendly customer interaction or retention. I had one positive interaction after I complained and issues corrected but it seems that poor customer feedback and communication is standard for this branch.

Very disappointed with my recent experience buying a vehicle through Van Monster Platform / LSH Auto Stockport.
On 17 April 2026, I purchased a 2020 Mercedes-Benz Sprinter SF70 YTJ through the auction. The vehicle inspection report stated that there were no warning lights, no major issues, and overall the van appeared to be in good working condition. Considering this was sold by one of the largest Mercedes-Benz dealer groups in the UK, I expected a professional and accurate description.
However, after collecting the vehicle, we discovered multiple serious faults that were not disclosed in the inspection:
Brake Assist / radar faults
Driver seat damaged beyond repair
Handbrake faults
Brake pad issues
Radio not working
Additional electrical and system problems
The vehicle has already cost us around £1,600 in repairs just to bring it up to a proper standard. We even had to buy two separate 5-litre fuel cans just to make it to the fuel station and refuel the van properly.
What is most disappointing is not simply the repair bill — it is the lack of transparency. When you buy from a major Mercedes-Benz dealer group, you naturally expect honesty and a properly checked vehicle. Unfortunately, this experience has been the complete opposite.
We were hoping to build a long-term relationship and continue buying stock in the future, but after this experience it honestly feels like touching boiling water — you just want to jump away from it.
I would strongly advise other buyers to carry out extremely careful inspections before purchasing.
All repair invoices, receipts, inspection reports, and supporting evidence can be provided if required.
P.S. We still have not received the V5 logbook to this day. Despite contacting them multiple times, the V5 document has still not arrived.

Wrote 2 x Emails asking IF they would source a Door Lock for my E Class.------No Reply?
I telephoned them & after trying most of the extensions could not speak to anyone as the phone was ringing out?
I made a complaint online & have received NO RESPONSE?
This Whitefield branch when i purchased the vehicle in 2012 was an excellent experience. Whatever has happened for it to be plumbing the depths of inadequacy I do not knom?

I have not much more to add that seems to have already been covered in other multiple negative reviews. I will say that my main issue is with service and the lack of communication inparticular with returned calls. The problem was apparent in March and is still apparent now in May so no change. I have been dealing with Callum Evans so not sure if the issue is with him or thise who fail to inform him either way it is not good. I will certainly not be using this company again.

Extremely poor business. The customer service is shambolic. I have been trying to get a new key for my Mercedes from them for 6 months. This has included three appointments at their macclesfield branch where I have waited only to be told either they didnt have the key that they had previously told me they did, or that the single person who can code a new key "hasn't turned up for work" Six months and I'm still without resolution. They do not return calls and emails. The whole experience is shambolic. I'm almost now just hanging on to see quite how long it can actually run too.
Avoid at all costs

Bought a used car from Stockport what a shambles jobs that should have been done never touched only 1 key all fluid levels low poor valet smelt of dogs
The response
£50to get it valet again please bring it back to have paint fixed would not trust them to do it right please be wary if you buy off them

Well we’re do I start. My experience with this dealership was so disappointing as my car was booked in on the 14th of this month for an Mot retake as the week before it failed on a crack on the front driver side wheel with is understandable as it’s not safe so I booked it back in for its ten day free mot retake and was told bring it in Saturday morning at 8:30am I was waiting over 5 hour for them to change my front wheel and pass my mot? Such a disappointing experience when about 10 / 15 people came and went before me. At 1:30 I asked is my car ready and the lady went to ask so I walked out side and I could see my had still not been moved from the backyard were it was put which means I’ve been waiting for almost five hours before my car was even touched is a disgrace why tell me to bring it in at 8:30am is beyond me. I would expect this service from the likes of ford or a cheaper car company not Mercedes Benz!!!
I’ve got no problem waiting my turn but wouldn’t it be better if I was told bring it in later on the afternoon or the following working week day ? I booked my Saturday off work to sit in a showroom for five plus hours for a mot and change my front wheel. Disgraceful service. If that’s how Mercedes treats their customers well good luck you will definitely need.

I am updating this review because LSH Auto’s Head Office is now involved, but they continue to withhold my money. After reporting their eBay store for sending incorrect parts and then refusing a fair refund, I received an 'acknowledgment' from their complaints department (Irfan).

Despite admitting the error and receiving the returned item (Tracking: TS4298298), they are still refusing to refund the £28.01 discrepancy. To reiterate: they sell the Oil/Filter I kept for £58.99, but because I bought them in a 'kit,' they are forcing me to pay £87.00 for them. This is a clear breach of the Consumer Rights Act.

I have also discovered they manually updated their eBay listing AFTER my complaint to hide their original compatibility error. I have proof of this manipulation.

Current Status: * PayPal Dispute: OPEN

Trading Standards Report: SUBMITTED (via Citizens Advice)

Resolution: NONE

I will not be removing these reviews or closing my disputes until the remaining balance is returned. Disappointing behavior from a Mercedes-Benz partner

They damaged my V-class while in for service work. Took six weeks to repair the damage to the door, then charged me for the bodyshop repair. Awful service & I would recommend you think twice about buying a Mercedes if this is the level of service to expect.