Kingstown Furniture Bewertungen 

Discraceful service, do not use. We placed an order on the 29th December and we are still waiting for the right bits to come. We've had missing bits, the wrong colour doors, broken doors, stayed in for a delivery that didnt even turn up.... 4 attempts this year. Shockingly if I ring in they are very unhelpful and say I have to wait weeks for another delivery slot. Even when I have spoken this week to confirm I am away the next 2 weekends I have last night been informed they have booked in to deliver this weekend. Ive waited in 4 weekends now and feel they are not being helpful as wasted alot of mine and my families time. How we cant have a working complete wardobe in nearly 4 months is silly. Awful behaviour from a company and I soon will be taking greater action. Its criminal. We paid for the goods last year. No one is being helpful in just getting this sorted on the phone and sounds like they dont care about the service.

Do not use!

Purchased from Very, delivery times were a joke. Sideboard was delivered and the top drawer was wonky, complained and in all fairness was sent another, this top drawer is wonky and a lovely chip out of the corner absolutely shocking! I am now waiting for a manager to call me back, they asked if I want a replacement again, I’ve taken time off work a number of time due to the delivery dates changing. It was supposed to arrive today 19/02/2018 got a phone call last night to say it was on its way, had to rush out of work! Totally not acceptable, is there a furniture ombudsman I can complain to?

Update
They sent a new one, that was damaged, still waiting on another one AGAIN!
Honestly the worst company I’ve ever dealt with.

Not a recent purchase, but a purchase for life. In 2006, when I still lived 'at home', my parents bought me items from the Signature collection and to this day, they still look as good as they did the day they bought them. The design always gets lovely comments and I don't think I'll ever change them. They've been with me now in 3 different homes. Two years ago I got in touch with Kingstown's customer service team with an enquiry about one of the drawers and the service I received was second to none. Thank you!

Worset company I have ever dealt with. Bought some stuff from furniture village for my flat in Bournemouth. However all the delivery arrangments were Kingstown responsibility .

First agreed to be delivered on Sunday the 14th Jan 2018 between 8am and 1pm but i had a phone call from the driver at 4:30pm on the same delivery day, saying that he had a car crash the day before and he couldn't make it. I felt sorry for the driver but this should have been communicated so i didn't have to come all the way from london especially for this.

Then agreed to be delivered on Saturday the 3rd Feb 2018 .. Driver arrived with a van the size of the bus ... which he refused to park it on the main road and made an excuse that he couldn't get to my property because there were 2 cars parked on the each side of the road. He refused to compromised on suggested ways to get the furniture to my buidling. His attiude were terible and left and drove back to Hull with my furniture.

I had a phone call from Kingstown to organize another delivery and another awful customer service. No apologies what so ever.
It's been 3 weeks since I requested the refund and honestly nothing received so far.
Please think twice before you approaching this awful company.

Had my beautiful 3 door wardrobe and bedside cabinet with bedside chests from the Signature range for about 8 years and have been very pleased with them, still look good as new. Following house move the wardrobe hinges were lost I contacted customer service at Kingston Furniture and they provided me with new hinges within 3 days of my phone call. Best customer service ever. Thank you so much Carol Booth.

Purchased two quad wardrobes, two bedside cabinets and a stool from benson for beds from the ‘Fairmont’ range. This range looks lovely in store, however the quality of products I received from the manufacturer, Kingstown, was awful. I sent the items straight back with the delivery driver and cancelled the whole order. Considering the price, the quality of the products is not acceptable. Argos/ikea furniture would be much better and cheaper!

We purchased 2 bedside chests and a larger chest from Kingstown via Leekes of Coventry. We paid almost £1,000 for these plus £60 delivery. All went well until the items were delivered and the delivery people took the chests out of their boxes to find the drawer handles with one unit were different to the other two chests. He screwed the wrong handles on anyway and they left saying the correct handles would be put in the post.

I telephoned Kingstown (this was a mistake as I should have telephoned Leekes). The person who answered the phone was off hand and said the correct knobs would be sent in 3 - 5 working days. Annoyed at the delay I sent Kingstown an email saying surely the knobs could be sent that day. No response so I sent another email. No response.

We then rang Leekes who telephoned Kingstown who told them they would post the knobs on 4th December. So far we have not received them. Four days so far since delivery of our order.

The Kingstown Chairman says on their website “We pride ourselves on delivering a personalised, customised service to each of our customers”. He is obviously unaware of the way the Company is being run at present. It is all very unprofessional as witnessed by most of the reviews on here.

Purchased £1800 worth of furniture from dfs, was given 28th November between 12 noon and 19.30 for delivery and assembly. Was called by a manager Vanessa at 17.20 to say that drivers could not make it today as they were out of ‘driving time’.how she got to the out of driving time when I had another 2 hours and ten minutes left on my slot is absolutely disgraceful, i got rid of old wardrobes, cleared the room as requested, have clothes all over the place but she would not budge. Tried to call her back this morning and Vanessa would not come to the phone and after complaining to dfs, they also have had trouble trying to speak to her, she just gives messages to a young girl to pass on. I’m no further forward with delivery of the furniture and the attitude of Vanessa the manager who couldn’t care less of any of the customers views should really be addressed by the various directors Michael Sharp and Richard Sharp.

Just received my new Kingstown Cosmos wardrobes and chests, delighted with the service from start to finish, the wardrobes wouldn’t fit so the drivers
dis-assembled them and took them upstairs before reassembly. Fitted the shelves although this is not part of the service, all I need to do was fill the wardrobe with clothes! If shopping tomorrow, Amazing what a cuppa tea and slice of cake does for delivery drivers! Would recommend these robes to anybody looking for a stylish modern product!!

Really good friendly service, delivered on time, thanks Kingstown.

Same experience as others here - poor quality product needing to be replaced multiple times. IKEA build quality better. Aggressive and rude delivery service. Longer than advertised lead times for product delivery. Great disappointment for the considerable price. Cannot recommend this company or its goods to anyone.

Shockingly poor service waiting over 2 months for deliver and now they sayin could be at least a couple of weeks!! Unprofessional on the phone and unprofessional services! How it is still in business il never know!!

Having purchased four items of Kingstown bedroom furniture through Furniture Village, we eventually received our delivery after eight and a half weeks from placing order, We had been assured that seven weeks would be a worst case scenario. On close inspection of our furniture, all four items were found to be defective - wardrobe had chipped veneer on floor, chest of drawers had irregular gaps between drawers and wrong feet, one bedside unit had incorrect drawer handles and second bedside unit had blobs of glue on top surface. Furniture Village tried unsuccessfully over a number of days to get a date when Kingstown could replace these items and when I refused to accept 'as soon as we can' as a response, Furniture Village provided a full refund and collected the defective items. Any manufacturer that achieves a 100% defective units on four items of furniture clearly has poor to non-existant quality control. Buyer beware if considering Kingstown products.

Furniture ordered through Very. 3 of the 4 items delivered, quality not great. Last chest of drawers was "damaged" pre delivery. Had the delivery rescheduled after I called them, no effort made on there part. Called on the rearranged delivery date, was told the item "didn't make it onto the truck".
After numerous phonecalls to and from, and promised returned calls that never happened, turns out they didnt even send it for reproduction, so am once again looking at 2 weeks delivery schedule!
WORST SERVICE EVER. WOULD NOT REUSE EVER AGAIN.

I had ordered bedroom furniture off my very account, and Kingstown Hull are the suppliers of this bedroom furniture. I had my furniture delivered back in April 2016. Since then I've called up numerous times to complain about the quality of the product and they have offered each time to exchange them, I've had 6 exchanges of the furniture and it's still really poor quality.

I've been sending emails to Shopdirect, Kingstown and the manager but don't get a reply until a few days later after keeping on to them.

Even though the furniture advertised looks really nice it's just a shame it's not to a high standard considering the amount of for the asking price. I would avoid buying from them, to save you from all the stress and time wasted. Before you commit to buy, have a look at thier website reviews and see from other customers reviews how terrible the quality is, I'm not the only one who's had trouble with these. This is still an on going issue to date.

Wednesday 19th October
Luke Jones

Great furniture, delivered on time by friendly helpful people...a joy.

Furniture Items ordered through Very, but manufactured I now see by Kingstown, and just to add insult to injury, delivered by Panther Logistics... grrrrrrr.

I could spend an hour summarising this total disaster, but I've had enough so all I can say is avoid this company and especially Panther Logistics, rude, unhelpful, rude unhelpful, rude unhelpful... items not being delivered when stated and basically holding Very to ransom, telling Very when they will decide to deliver, and Kingstown saying they cant get stock to meet the agreed delivery date. The glitzy website and corporate face are just a façade of I suspect a Dell Boy, back street operation, it would be impossible for it to be anything else. I haven't even got or seen the furniture yet, so God forbid what that experience is going to be like. My next port of call is trading standards and to also make formal complaints against the two people I spoke to.
When the furniture turns up I will now be in hospital because of the late delivery, so I have to arrange for someone to wait in for it at more expense to me. Just great, what a total disaster, a farce.

I ordered my furniture from Dreams - if I had've know they outsource to this company I never would have done it.

Latest update: after just a few months one wardrobe door is off it's rollers, a chest drawer is warped and won't close and the mirror is chipping off under the door.

After receiving three broken drawers, the wrong sized handles and a broken wardrobe, I waited 2 months for the replacement to be delivered. The service was just as poor as the first time. It's been two weeks since my replacement drawers were delivered and after opening the drawer for the first time, have found that it won't close again due to a broken back and warped base.

I have called customer service, sent emails and called the store.
Not even so much as an apology - awful customer service and terrible quality products.



This review was rejected by Dreams on their own website, so I'll put it here.

Poor product - extremely poor service
These wardrobes are shallower than most, with concertina doors, making them perfect for smaller bedrooms. The product is a good quality and looks nice. They are however supplied and delivered by Kingstown Furniture and if I had've known this I never would've bought them. After waiting 4 weeks for the wardrobes and matching bedside tables and chests of drawers to be made I was extremely disappointed when they arrived with 3 smashed drawers, the wrong handles (that didn't fit) and the bottom of the wardrobe was split. I have now waited another month to have them replaced and received a letter yesterday saying they'd be delivered next month - that's 3 months to wait for the correct, undamaged furniture and Dreams Customers Services seem to think this is acceptable - I now have to take another day off work to wait in for my furniture. After ordering beds from Dreams I was very happy with the delivery, but for these wardrobes, the delivery is outsourced and the service was appalling to say the least. To be told that they wouldn't fit in the room by the delivery men (after I had measured the space several times before ordering) they finally decided to listen to me and lo and behold there's a good 3cm of space. In reply "oh well that's a first - a woman who can measure!" I know it was in jest but it's highly unprofessional and I was made to feel like a nuisance with the last remark being "well we're just going to have to leave it where it is because I have another job to get to and don't want to be working past 6.30 tonight," leaving me to put the furniture in place myself, then remove all the packaging, wipe all the finger prints off the mirrors and then pay a handyman to come and secure the wardrobes to the wall. I've also been left with big scratches across my brand new tiles where the wardrobes were dragged into place. Hardly the 'white glove' service that was described to me!

The furniture was ordered from Dreams, but Kingstown is the real star of this story as Dreams were merely repeating the answers they got from Kingstown.

The worst shopping experience of my life. Here is a not-so-short summary, the days might not be exact but I did my best:

1. Moving into a new house, bought 2 wardrobes for over £2000. Excited!
2. One month passes, a delivery crew arrives. Carrying wardrobes to the 2nd floor turns out to be too much of a hassle. The assembly crew gives an excuse that "the ceiling is too low" where "too low" is 30cm above the wardrobe.
We are then advised that in such cases the customer is required to assemble the top of the wardrobes with BLU-TAK if we still insist on the assembly. We refuse to assemble with blu-tack, the wardrobes never leave the lorry.
3. Same day, call to dreams:
Me: in polite terms "What the ****"?
Dreams: we are on it, investigating
4. After 2 days, call to dreams:
Me: in polite terms "What the ****"?
Dreams: don't worry, Kingstown fault. You will get the wardrobes next Monday
5. Next Monday, call to dreams:
Me: where are my wardrobes?
Dreams: don't worry, Kingstown fault. You will get the wardrobes next Monday
6. Next-next Monday, call to dreams:
Me: where are my wardrobes?
Dreams: don't worry, Kingstown fault. You will get the wardrobes in 1 week
7. One more week passes:
Me in polite terms: here the **** are my wardrobes?
Stephen Gilbert from Dreams: it is highly unusual situation. You will get your wardrobes 2 months after purchasing them, but we will give you ~6% off your purchase cashback.
Me: Oh well, only 2 weeks left, we will wait...
8. 2 months after paying Dreams:
The same Kingstown assembly crew arrives, this time the ceilings are of the right height but their mood is not lifted. While assembling the wardrobes they damage all 8 doors of both wardrobes and for good measure one of them bangs the base of the wardrobe on the ceiling damaging the base and breaking the plasterboard ceiling.
9. Next day, call to Stephen Gilbert:
Me: The crew we asked not to send damaged the wardrobes and broke our ceiling.
Stephen: It's a pity. We will reorder the damaged parts and investigate the damage to the property.
10. Few more days:
Call from Kingstown (the maker of the wardrobes): next Monday we will deliver the damaged parts
Me: What parts exactly?
Kingstown: as ordered, 2 bases
Me: But what was damaged is 1 base and 8 doors
Kingstown: ohhh
11. Few more days:
Emails to Stephen Gilbert: what the *** is going on?
Reply: we reordered the proper items, and the damage to your property is "being looked into"
12. Got a letter from Kingstown, we should get the wardrobes 3.5 months after paying for them. As for the £500 damage to the property... Not a single word.

And that's where the story ends as Kingstown did not bother to reply or call for the last 14 days.

So, 3 months after paying Dreams, our clothes are still in moving boxes, and for the last 3 weeks we also have a broken ceiling.

I ordered a wardrobe and two chest of drawers from Dreams. Unfortunately Dreams use the above company to my detriment. Kingstown delivered the above to me in May. When the furniture was delivered and installed. The wardrobe was not fitted properly, one of the doors was sticking and the actual wardrobe was put on the base crookedly. I went on holiday and had another date for delivery which was today June 11th. They came and replaced the wardrobe and chest of drawers. The chest of drawers was fine but when I checked the wardrobe the same door was sticking on the new wardrobe and when I mentioned it to the fitters they said they have been told not to alter doors On checking the door again I find the veneer on the bottom of the door is lifting which is probably why the door is sticking. I am paying a lot of money for this furniture from Dreams and expect to get what I pay for. Kingstown furniture is cheap and not very well made. Also when the new fitters dismantled the first wardrobe they found that cardboard had been put under the base of the wardrobe hence the edges of the wardrobe hanging over the side of the base.


Teresa