Kingstown Furniture Bewertungen 

Terrible customer service. I ordered a wardrobe from this company that never actually ever came. I was called the day before it was meant to arrive and was told that " the order had failed". I was given no information about when to expect it and when it was finally ready to be delivered, over 2 weeks later, the company would not offer any compromise for the delivery.
They only suggestion they could give was that either I or a member of my family took more time off work or that I cancelled the order..

Another week passed and I was told that they still didn't know when the wardrobe was going to be delivered, they couldn't even assure me it would be before Christmas.

My first an only experience of this company is that it has appalling customer service and little or take no responsibility for correcting their own failings. An awful company I would avoid at all costs.

This is an update on my previous review. We had another wardrobe door delivered, this being number 7, and once again the door is warped. The delivery guys took it away and put the other door back on and now that is even more warped. Decided to go to The Benson for Beds showrooms that we purchased the wardrobes from and looking at them in the store the same door is warped. This is obviously a major problem with the manufacturers and the man at Benson said that he had never noticed it before. My advice is do not buy from this company.

Shockingly bad, please try and take note where you furniture comes from before you buy. We purchased the Kingstown signature range in cream from the stockist 'At home furnishings', the delivery men damaged the wardrobe and the fittings in the house while attempting to get it in. As soon you look at the furniture you can see that parts of it are significantly darker in patches, one door is even almost white and the others are cream. We thought this, must just be a fault with the one we had. We subsequently had another 2 ordered to the warehouse and built which had exactly the same issue. We were talked into purchasing from At Home Furnishings as they said if we had any issues they would be quickly resolved, rather than if we ordered online. This has not been the case, we have had an ongoing saga for over 6 months, Kingstown have completely dismissed speaking to us at all and we have been refused compensation for all of the trouble we have had even tough they have had our money for over 6 months and we have had their shody furniture. Stay away from both of these companies at costs.

Purchased sideboard made by Kingstown Furniture, happy to know it was made in the UK & not some imported range,
Delivery was prompt & efficient all in a fantastic experience

Let me share a cautionary tale. Five years ago I purchased a two over three Kingstown bedroom chest of drawers from Dreams, the bedroom specialists. It carried a two year guarantee from Dreams which I accepted. Five years down the line the veneer from the sides of the chest has cracked and begun to peel off. It has not been placed near heater or anything like that and I know that I accepted the guarantee period but is a mere five year life for a piece of bedroom furniture that was not cheap, acceptable? I think not. Needless to say when I approached Dreams about the problem they simply said that I had exceeded the warranty and it was nothing to do with them. When I approached Kingstown they simply said that they no longer manufactured furniture for Dreams and I had exceeded the warranty and did not want to know. I am not losing sleep over this because I accept that customer service and quality of goods in this country is now batting zero and is unlikely to get better and the good old days ain't ever coming back (I'm nearly 80) so I havn't got the time or inclination to get angry about stuff like this but I would recommend that every person and their dog avoid both Dreams and Kingston like the plague ! Have a nice day.

Ordered furniture via Argos,received 29th of August.There was an issue with 2 drawers.Many phone calls later,consisting of long periods of holding on due to high call volumes(This is the customer complaints department.....not a good sign)I finally got my delivery and surprise surprise wrong item sent.No urgency was attached to my order and new drawers were supposed to come 23rd October,55 days after original delivery.This is crap customer service.Steer clear of this company.

Great products, excellent service would highly recommend.

Completely agree with the below reviews. I would highly recommend avoiding purchasing any products from this company. They do not offer any customer service or assistance and will miss delivery dates, a complete ripoff of a company. If you have been unfortunate enough to purchase products with them it would be advisable to check if you did so on a credit card so you can reverse payment due to their inability to provide the services they charge for. Sorry for anybody else who has had the misfortune to waste money with this farcical company.

Already left one poor review. To which the manager replied and has promised to ring back twice. Still waiting for two sets of drawers, still have one wardrobe waiting for door to be realigned. Nearly two months on. Between Argos and this company, non existent customer sales!

Absolutely awful company ordered through Very and was let down by this supplier twice!!! No communication I had to do all the chasing to see where My Furniture was. Do not order from these they are the biggest disapointment you’ll ever come across.

Ordered a three drawer bedside cabinet, a five drawer chest and a tall robe from Furniture Village. Waited four weeks for delivery, tall robe was damaged on arrival. The tall robe was wrapped so quality control if it exists let it go out damaged. Two weeks later another tall robe arrived but we found that the doors would not adjust enough so doors will not close. Kingstown arranged for a technician from Ecomaster to come and examine the tall robe and he agreed that there was a fault in the robe, possibly warped sides which was causing the problem. He took photos and made a report to be sent to Kingstown. (No faulting Ecomaster). Here we are two months after ordering and still waiting for a usable robe. Going away now so it will probably be another month plus before maybe another robe arrives. Contacting Furniture Village again to see what is happening. Pointless dealing with Kingstown. Visit their employee site to find the result of an internal survey of how it is to work for Kingstown. Employees voted 1.3 stars out of 5. If their employees are that fed up then no wonder they produce poor goods and have a poor customer relation history.

Well let's start with what Kingstown state on their website:
'As the UK’s leading manufacturer of ready assembled furniture, Kingstown works hard to ensure our customers receive the best service possible. Part of this service is having a fleet of 22 vehicles that ensure our furniture is delivered to the store or customer’s home address in a timely and efficient manner. The delivery team works with our customers to guarantee they will meet their requirements.' I certainly do not agree with this.

We were expecting our wardrobe to be delivered on Friday 31st August, when we spoke with their Customer Service team prior to this we were advised it would be a delivery between 12-half 7. Which was fine, as we made arrangements to be off work to expect delivery. My partner is seld-employed so lost out on pay to be at home. How can they offer the best service possible when a delivery does not even arrive? Their offices close at 5pm, so we could not contact them to query where our delivery was until 9am Monday. We called them Monday morning and was advised they would organise an urgent delivery for us and they will be in contact with us within 24 hours. They didn't even have the courtesy to call us back, we got a text message outside of their office hours to advise a delivery would be Thursday 13th September. This is nearly 2 weeks after the delivery date and after already organising time off work commitments for the first delivery date, it is going to be very difficult for us to organise more time off.

I requested if the wardrobe could be delivered sooner, in my opinion nearly 2 weeks later is ridiculous. This was with a conversation with the Manager. I was told they do not know where our wardrobe is and it could even be damaged, so they may even have to rebuild it! Now, with a fleet of 22 delivery vehicles you would think they would be able to report to Head Office that there have an undelivered wardrobe on their van for x address, or even that some at Head Office could take the time to contact ONLY 22 drivers to see if it is on their van and arrange delivery to us sooner than proposing the 13th. I was told if we can't do the 13th that it would have to be an even LATER date. I queried if we would have the option for an after 5pm slot so I could be home, only to be told the van would only be in our area in the morning. To be honest, the lady I spoke to at the Customer Service team and the Manager did not seem to have a care in the world and was basically just putting it down to 'one of those things' that happen. No urgency what so ever to get this sorted for us. They should be going above and beyond to rectify their error.

So the UK’s leading manufacturer of ready assembled furniture, Kingstown DO NOT work hard to ensure their customers receive the best service possible. Part of this service is having a fleet of 22 vehicles, WITH WHO THEY DO NOT COMMUNICATE WITH and who do not deliver to the store or customer’s home address in a timely and efficient manner as IT DOES NOT TURN UP AND DUE TO THIS BEING THEIR FAULT IT CAN NEARLY A 2 WEEK WAIT FOR ANOTHER DELIVERY DATE. The delivery team DOES NOT work with customers to guarantee they will meet their requirements, AS YOU HAVE TO WORK AROUND THEIR SCHEDULE NOR ARE YOU GIVEN THE DELIVERY TEAMS CONTACT NUMBER.

Unprofessional, bad customer service.

Good quality bedroom furniture - really pleased with it. I had a query that Customer Service team resolved promptly and efficiently - thanks to Tracy at Customer service team!

Purchased this range through our local retailer. Yes I had read reviews but when its something you really want you have to go with what's out there. We was looking for something that offered the fitted look but could be taken with us should we decided to move in later life, and offered good value for money. The build quality is very good for the money and some of the features were actually not expected despite viewing in store. Soft close is something I only really associated with the Kitchen. We live in a small house however the retailer assured us his delivery team were excellent and they would take the product apart if it didn't go up the stairs! Only the main robe needed to come apart! In all we took one robe and 4 chests and cannot be more happy with the service! well done to both the manufacturer and the local retailer.

We placed our order for this furniture thinking that we were ordering quality furniture from a good company. We were waiting on an order of a Three door wardrobe, two 6 drawer side board units and a 4 drawer unit and a bedside table. On the day of delivery 15 June 2018 what arrived was a half a wardrobe, one damaged 6 drawer and one six drawer unit. On speaking to the company they apologised and asked me to send pictures of the damaged furniture and they said they would deal with quickly. I sent the email as requested and waited for response. After two days I phoned them to ask for an update the response was well we have three days to respond?? I was a bit shocked as this demonstrates the lack of customer service that this company seems to provide. After a few more phone calls from myself to find out when we would receive our furniture and replacement furniture we were told that it would arrive on Monday 25 June 18. I took a day of work and waited and waited and waited. The delivery slot time was 12 - 7 PM. The furniture never arrived but at 8PM we received 6 emails all saying that it would be arriving on the 2nd July 18. I phoned this company the next day and asked why this was the case and that I had taken the day of work. They denied that they said Monday and that they had always said 2 July 18 and that both myself and my wife have misheard the information on the phone call. I told them that both me and my wife received a phone call to confirm that delivery was taking place next week which was Monday 25th June. I was then passed to the manager who also said that we were wrong. I asked her to listen to the recorded phone call as they record phone calls (incoming only). The manager said it would take a few days and that she will get back to me. Its now Saturday and still no phone call. This is extremely disappointing and I am surprised by the lack of customer service. I would never order anything from this company again.

Well, not received my furniture yet, due to be delivered tomorrow, but not now. I wish I’d read these before we ordered. Apparently a man phoned in sick so my furniture can’t be delivered and they’ll have to make it again because can’t get it off the lorry??? Can’t get off lorry with a week to do so!!!
We have no bedroom furniture and stuff piled in other rooms now, I took time off work, grandchildren supposed to be sleeping on Friday, can’t now as can’t get in their bedroom for stuff. Originally when they gave me tomorrow’s date I asked for a weekend they told me i’d have to wait till August, this was denied today. also had one person phone me, telling me of delivery, 10 minslater someone else phoned, when I told her she said it couldn’t have been them as only she dealt with it, I told her it was the number she was ringing me from but still wouldn’t have it. Today they said earliest can do it is 6th July now, then said 4thJuly, I’m not happy but can’t do anything. Sandra kept saying she wasn’t pressuring me but needed to know if someone would be in then. I did feel pressured and it’s their fault not mine. I hope it is delivered on the 4th and in perfect condition otherwise we’ll want our money back. She talked as if this was a one off,now I’ve read this I know it’s not so.
3wardrobes 2 sets of drawers and 2 bedside drawers, I’m not hopeful. Furniture Village who we bought it from rang them and they were short tempered with him.

Well after lots of phone calls last week, we have been assured by Kingstown that our furniture will be delivered after 2pm today 4th July.
I’ve taken pictures down, covered picture hooks with tape, moved every obstacle, removed light shades and bulbs, there are no problems with parking outside my home and no problems getting furniture to the bedroom, we asked when ordering and last week that the wardrobes come in half and put together upstairs so there should be absolutely no problems, hopefully second time lucky, although I’m not holding my breathe!
Good or bad I will update later!

Well update as promised:-
I still stand by my original review and give that experience 1star BUT
My furniture, 3 wardrobes, 2 large drawers and 2 bedside drawers were delivered on time this afternoon, the men who delivered them and put together, Darren and Josh, were polite, friendly and worked incredibly hard and in the afternoon heat.
Everything is ok and in good order except for one of the mirror doors which I probably wouldn’t have noticed straight away, this has dropped slightly so another one on order. All in all today was a good experience.

Further update-: phone call saying delivery of replacement wardrobe door will be on 25th July, my deceased sisters birthday, so this came to mind at the time, Kelly was the name of the person phoning me, strange as Sandra had previously argued with me that no one else could have phoned me as only she deals with delivery arrangements. Now husband got email saying the 20th July!!
Josh one of the delivery drivers who delivered the furniture said no one needed to be in for this as could leave at side of house, hope so as taken 25th off and now dates changed.
Interested to see that every comment on hear is acknowledged by Kingstown, apart from mine.
Kingstown really need to sort themselves out, they have problems.

Another update:- new door delivered and fitted this evening, delivery men were great Gary and someone else, I didn’t see the door as was feeding grandchildren, just looked and the mirror on the door is dropped worse than the previous one so will have to get another replacement. Third time lucky?

Yet another update:- couldn’t deliver another replacement door till today 28th August as they were on a shutdown.
15.35pm today, phone call from driver and surprise surprise they’ve broken down, getting towed away as we speak apparently but can deliver in the morning. Think i’ve heard this before somewhere, they have awful bad luck with breakdowns and getting towed away!

Ordered £1500 wardrobe package from benson & beds and was supposed to be delivered by consort/Kingstown furniture on 2 occasions 1st attempt between 730am & 1pm on 28-04-18 got call at 445pm to say lorry broken down (lies) then 2nd attempt on 12-05-2018 between 12 and 730pm got call at 715pm to say not coming today due to unforeseen circumstances (lies again) then called me up to say will come at 830am 13-05-18 which I agreed and they did turn up but my furniture was damaged so called customer services waited 1hr on phone and no one answered so put phone down, avoid at all costs and check with company before buying furniture as if they use Kingstown or consort you will be annoyed with there service, stay well clear, I will be going back to benson for beds to sort my problem out !

So my delivery issues continues to be unresolved, and if anything the problem is just getting worse! Kingston arranged for a replacement 3 piece wardrobe to be delivered to me, so we emptied out the 2 piece which was being replaced, took all the clothes out and lugged it out from our bedroom and into our porch area ready to be collected.

The delivery company then turns up to deliver another item which I was also due to have delivered today, and they look confused when I show them the wardrobe that they are supposed to be collecting. I explain to them that they are meant to be collecting the 2 piece wardrobe and replacing it with a 3 piece as arranged by Vanessa at Kingston furniture. They advise me that they don’t have a 3 piece wardrobe to deliver!

I then get a text from Panther group to say that my 3 piece wardrobe will not be delivered as the supplier hasn't sent it to them! So I then contacted Kingston and spoke to Sandra who tells me that the wardrobe was sent to the delivery company, so somewhere along the lines this very large 3 piece wardrobe seems to have gone missing!

It seems that the supplier is blaming the courier, and the courier is blaming the supplier, meanwhile I am stuck in the middle without the wardrobe I have paid for!

I am now waiting to hear who has the missing wardrobe and when I will get it delivered… so more waiting and more time needed to be taken off work to wait for the delivery again.

Vanessa was really helpful when she was trying to solve this issue for me last week, but somewhere along the lines, the logistics of this company are failing, and reading the other reviews on here it appears this is an issue across the board where items go missing or just don’t get delivered.

So frustrating and such a poor experience.

===== Update =====

Just got a letter through the post from consort furniture to say that they will now deliver my replacement item directly! Not sure where the mix up has been but I will have to now wait and see if this issue is finally resolved next week and I get my 3 piece wardrobe. I am keeping my fingers crossed...

Delivery booked for Wed 11th 7.30-1pm so I took the day off work!!I was still waiting delivery at 4pm but when I rung I was told he would be with me in the next couple of hours.The driver rung me at 7pm to say he couldn't deliver and that I would have to ring the office the following morning which I did! I was asked if I could take delivery that day to which I informed them I was at work and I had wasted a days holiday already waiting for delivery. ' I will ring you back were her last words' and I am still waiting. I rung back this morning to be told that delivery will be on the 29th!!!! really 18 days later. I will never use this company again it is shocking and all the response you get it is ' it has to go to planning for a date' what utter BS they couldn't plan a pee up in a brewery. STAY AWAY FROM THIS COMPANY

Ordered two sets of bedroom drawers through furniture village - little did I know they use Kingstown and delivered through their delivery co. Long and short is I had them delivered twice - both times with large cracks in the wood. 4 months later goods still require collection and refund. In summary rubbish quality, poor customer service topped off with rude and inflexible delivery company. Avoid at all costs.

****UPDATE*****

Since posting this review I was contacted by Kingstown furniture on the same day and the issue sorted for me straight away. Something which furniture village was completely unable to do. The customer service was excellent, with next day (weekend) collection arranged for me. I can’t fault customer service, Vanessa was great. In my case it seems the problem was furniture village/delivery company. Therefore I felt it was only fair to update my review.