J&S Accessories Bewertungen 264

I have to tell you I am so impressed with the service I continue to receive from you and your staff. I have purchased a lot of equipment from you in the past and always been pleased with the service I have received. This last occasion with the gloves is typical. Thank you to all of you for your trouble.

£600 helmet came with a security tag on it had to remove it myself a voucher or something along them lines for the inconvenience wouldn’t of gone a miss

I went to Birmingham J&S having been highly recommended to them. From the moment I walked in through the door, I was well looked after. I was greeted by friendly staff and asked if I needed any help? Mike then helped with my helmet and gear selection, aswell as with my sons motorcycle gear. Absolutely fantastic service! With the extremely hot weather I returned today to buy a lighter jacket and was well looked after by Adam. Precise, straightforward advice on products and I would highly recommend this store to anyone new to motorcycling 💯!!! THANK YOU guys, keep up the great service!!!!! See you again, all the best, Mike.

Went to the Wolverhampton store today to possibly spend £500 plus on the new helmet, but I made the mistake thinking, remember staff assist me with my purchase after waiting over half an hour. I decided they obviously didn’t want my money so I left the store. As I was leaving it looks like all the staff are stood at the till having their lunch. Perhaps it’s my fault going at the wrong time of day? I’ll spend my money elsewhere in the future. Not ones from start to finish anyone even say hello goodbye or do you need any help? Poor customer service.

Poor returns policy at the Doncaster store that apparently some of the staff are unaware of yet the manager is happy to argue about a conversation he wasn't part of. The member of staff who served me was brilliant and after voicing my concern over whether I could fit the boot under the gear lever he said I could always take them home try them on but not to walk on them and try them out.....if they're no good bring them back for a refund. I'd been out the shop for half an hour and had to return them as unsuitable to have a 10 minute conversation with staff and the manager who eventually did refund my money. Bricks and mortar retail are having a tough time of it and customer retention is paramount but sadly after being made out to be a liar it is not the way to achieve this. I'd only just bought 2 intercoms a day or so before for £240 and I like to shop locally but I'm afraid a store a mile away from my house will lose out to the internet going forward. Not good J&S not good at all.

Went to the Bristol store , purchased gloves that didnt quite meet my needs , they were super helpful and accepted a return and i purchased a better pair. Really friendly and great customer service - no complaints at all

price comparison only to a select few uk dealers, loads better offers on line, there staff lose interest very quickly when you point this out. I only use this place for sizing

I went to the J&S store Bristol on recommendation of the guys at Riders. I was looking to buy a crash helmet but had no clear idea of what I wanted.
I was helped by a member of staff named Cody. He was polite patient and helpful. Displayed a great deal of product knowledge and never led me to a specific make or model. Would definitely recommend a visit if you are looking to buy any accessories.

Popped in the the Northwich store last week and bought 2 sets off gloves and a jacket.when I returned home only then did I notice that I had been over charged £40 pounds .
I had been charged for 2 different jackets and one set off gloves
Rang the store told I had to take the items back this will cost me more in fule than the £40 they over charged me.
Chack your purchase please people

Just for information, I have spent well over 1k in the Wolverhampton store in the last 6 weeks kitting my wife out with new gear. Called in today to pick up a new helmet for myself. Went to the till and SPECIFICALLY asked the bloke behind the counter if this was the best price on this helmet as I had zero internet on my phone to check. He checked and stated it was the best price.
Imagine my delight to find that the exact same helmet is £50 cheaper on line (4hours later) and they had the size I purchased. They simply lied to to me to gain an extra £50.
Shark practices, which is a real shame as the store is good. Unfortunately I will now be telling every member of my MC club this sorry tale of simple greed over decency.

Order a pair of BKS Evolution Pro WP boots online as they were £99 instead of £129. The boots arrived early the next day however extremely poorly packaged.
Boots not in a box only in a thin grey plastic bag the package was damaged and so was 1 of the boots. When I use my hard earned money to pay for a NEW pair of motorcycle boots I expect them to look NEW and when I have them delivered I expect THEIR STAFF to have the common sense to use protective packaging.
Could not go to their store to buy boots as their stores never seem to have any stock except for people with extremely small feet and extremely large waistlines.
Will never be buying from this company again.

Worst company on earth have no respect for no one the higher up management are full of it have random people to take photos of your car to send to a parking company instead of the traps paying for a camera

The young lady on shop floor not very helpful
See lovley bks jacket for my wife
Asked for matching leather trousers was told what's on the shelf is on the shelf they all fit
WELL THEY DON'T diffrent zip sizes to attach jacket to trousers .
Also told not much to offer in ladies m/b clothing sorry there's more online /our warehouse
A shop this size surely should display the online items in the flesh

SHAME AS LAST VISIT the boys could not be more helpful to get me kitted out

12/22 Clifton Bridge Nottingham Shop.
I’m sure the manager here will be thrown out byJ&S iwhen they realise how he treats customers.
That is Unless he’s on minimum wage so irreplaceable at such a price .Rude, arrogant, ignorant.

Went to the Oxford shop and was assisted by Anna, what a delight to spend money there. She was incredibly helpful and patient, bought exactly what I needed with her help and will be my store of choice. I have clothing suppliers a lot closer to me but they are so helpful I will ride there knowing I will be well looked after. This woman is a star.

Absolutely top notch customer service today from Connor at the Birmingham store today. Purchased RST jacket and trousers and Connor was patient and knowledgeable in the products on offer without being pushy. Thank you for your service...we will come back next time we need something.

Ordered online from J&S late evening on the 2nd Nov., received item today, only 2 days later. Plenty of emails updating me between ordering and delivery, and product (a crash helmet) was well packaged and boxed for delivery.

Great wee shop for all your biking needs from seasonal wear to anti fog sprays and visor cleaner I recently purchased a helmet from here and the guys in store were extremely helpful and prompt to get me the one I wanted and also helped with any fitting of accessories great wee shop will be returning soon for winter gear

Always have good selection some staff great some terrible but if you get an issue with something you bought there don't waste your breath. Won't ever go back.