Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So difficult, sometimes impossible to get through to anyone at Italk. The one person I have spoken to had tried to assist, but the breakdown in the broadband service remains. So far I would not recomm... Mehr ansehen
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3,8
Gut
18.564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The problem I had was dealt with very…
The problem I had was dealt with very patiently and efficiently. Ps talking to a robot on reception is very off putting one can't communicate as with a human. It would be helpful if there is a long queue to advise customer of the fact
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for your feedback! We're pleased to hear that your issue was resolved efficiently. We also appreciate your comments regarding the automated service and queue information, and will share these with the relevant team.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Genuinely awful customer service
Genuinely awful customer service. No out of office hours service and the phone line is AI that goes nowhere. Internet does not work and they are so hard to get a hold of.
Updating to say the iTalk response is a complete joke and they did not address anything I said in this review.
15. Juli 2026
Antwort von italk Telecom
Hi Emma,
We are truly sorry to hear you are experiencing service issues. We can confirm that an agent was in contact with you today and this is under investigation.
Thank you
Antwort von italk Telecom
We can't wait to have your services up and running very soon. Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
My mother is over 90 and has lost internet
My mother is over 90 and has lost internet connection. She is partially deaf so finds using her telephone difficult. She relies on FaceTime where she can lip read. She lives by herself and family live 200 miles away. Italk will not attempt to solve the issue unless she goes through their procedure, which she can't do unless somebody is with her and prepared to wait over 1 hour on the phone to talk to an administrator!!! I have already spent over 1 hour to be told this!! Could they not just go ahead and check their end for a fault?
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Nick,
We're sorry to hear about your mother's experience and understand how important her connection is. We would like to rectify what has happened here but unfortunately can't find the account with information provided, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
Hi Robert,
We're sorry to hear this is the way you feel. If you would like to discuss any issues further please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you.
Antwort von italk Telecom
Thank you very much, this is amazing to hear, Heather!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I would even give them one star
I wouldn’t even give them one star
Awful service, customer service are awful, nobody listens, nobody cares
AWFUL AWFUL COMPANY AVOID!!!!
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are truly sorry to hear this is the way you feel towards us here at italk. We would like to rectify what has happened but unfortunately can't find your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
That's brilliant, we are so happy to hear this, Stephanie. We will be sure to pass this along to the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very easy and clear instructions to…
Very easy and clear instructions to follow, along with stress free application process.
29. Juli 2026
Antwort von italk Telecom
Amazing, we are so pleased to hear this, thank you very much, Teon. We can't wait to have your services up and running very soon. Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Terrible service
Terrible service; telephone and broadband worked only for a few days. Customer service access appalling; often gave up after waiting 45 minutes on the phone. Italk finally called the mobile when payment was stopped. Customer service people appeared to not be able to answer any questions not on their crib sheet and had no understanding of some of the issues facing disabled people. On a few occasions they put down the phone when account holder's carer tried to resolve the situation. One star given because there is no zero option.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We're sorry to hear about your experience and we apologise for the difficulties you encountered when contacting us. We would not intentionally end a call unless there was a connection issue or we were unable to hear the caller. If the matter remains unresolved, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information so we can investigate this and provide the appropriate support.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
Thank you very much for your superb rating. We are pleased you're happy, Catherine!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
The person I was talking to was very…
The person I was talking to was very helpful and they was very easy to talk to my query was dealt with brilliantly
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We love to see such positive feedback and we will be sure to pass these lovely comments to the agent, Kieran!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
That's brilliant to hear, thank you very much, Natalie!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Sally Italk customer service manager
Sally Italk customer service manager. Absolute brilliant customer service manager in Brighton.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for taking the time to share your experience, Martin! We're so pleased Sally could assist you!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
useless
useless, unable to contact untill I cancelled direct debit
thought they had folded, cost time and money trying to make contact, want compensation befor I agree to pay anything.
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Robert,
We are sorry to hear this. If you believe you may be entitled to compensation, this would need to be reviewed by our Customer Care team. Please contact us on 0333 210 4290 so we can investigate your concerns and discuss this matter further.
Thank you
All good used them for years
22. Juli 2026
Antwort von italk Telecom
That's brilliant, we are so glad you are happy, Miss Robinson!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I am absolutely disgusting with this…
I am absolutely disgusting with this company, my 82 year old mother has been without a house phone for nearly five months. I have spent hours on my mobile phone talking to them, they have said they are coming to sort mum's phone out for her at least four times and never turned up or contacted mum to say they weren't coming. They gave us a date for coming this month and said if we weren't in they would fine us, I did laugh. If I could score nil I would of.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We are sorry to hear about your mother's experience and we sincerely apologise for the frustration caused by the delays and missed appointments. If the issue remain unresolved, please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience as we can't find the account with information provided.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
Brilliant, we're really happy to hear this!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We're so grateful for your amazing comments and for your custom, Matthew!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
It was easy to apply and very helpful 😃
20. Juli 2026
Antwort von italk Telecom
That's brilliant to hear, thank you very much!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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