Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So difficult, sometimes impossible to get through to anyone at Italk. The one person I have spoken to had tried to assist, but the breakdown in the broadband service remains. So far I would not recomm... Mehr ansehen
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3,8
Gut
18.564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Conflicting information given by staff
Conflicting information given by staff. Train staff properly. For a CustomerCare department showed little customer care with one staff member suggesting you should consider changing supplier!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Mrs Dumma,
We apologise for any confustion caused. We can confirm that you have since spoken with a member of our team, and we hope your concerns have now been addressed. Thank you for your feedback, which will be shared with the relevant team.
Thank you
Everything was easy to follow
10. Juli 2026
Antwort von italk Telecom
We are so pleased to hear you are happy with the services, Barry!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
That's brilliant, we are so glad you are happy, Craig!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
you are now shambles
i agreed to renew my contract on the 29.5.26 wit Rachel for £ 37.99 per month with a set up fee for fibre of £10.00 next bill was for over £45.00 when talking to Bradley on the 18.6.26 he agreed that I was over charged and promised a credit. this month is even higher the bill and no credit. that just one thing that;s gone wrong in the last two months. emailed your compmany on the 22.06.26 still no answer to that email. now arguing with Sienna reference the last bill. you ar just like TALKTALK these day. you used to be far btter than them
29. Mai 2026
Antwort von italk Telecom
Hi Mrs Van-Gent,
We are sorry to hear this. We can confirm that we received your email on 20th of July and responded the same day. If you still require assistance with your billing query, please contact us on 0333 210 4290.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
That's brilliant to hear, thank you very much, Curt. We can't wait to have your services up and running very soon. Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
After having a bad experience with…
After having a bad experience with previous advisors this lady this morning was fantastic and really helpful.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We're delighted to hear that the adviser you spoke with provided such helpful service. We'll be sure to pass on your kind comments, and we appreciate you taking the time to share your experience!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Would not recommend, no App, charge for a posted invoices, can only online "chat"
Recently we moved house, iTalk said we had to take out a new contract with them. They were not able to start the service on the requested move date and the new router arrived a week later. This would then not connect. Could not speak to a real person "again" and over chat the representative was still not able to connect us and said they would send out another lead - there was no-where to plug anything into, so this was a load of c**p. Same day went to another provider, cheaper and faster broadband and were connected in days. iTalk then said they would produce a final bill which would include an early termination fee, so we cancelled the DD and planned to pay them off immediately on receipt of the bill - they subsequently reset the direct debit up, twice, without our permission. Then had the cheek to charge a late payment fee of £12.50 even though we paid the same day the invoice was received. Another online "chat" later hopefully now closed!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Jacqueline,
We are sorry to hear that your move did not go as expected, we understand how frustrating delays with activation can be. Final bills are generated 4-6 weeks after date of cease and late payment fees would only apply if the payment is late. We also do not reinstate direct debits without the appropriate authority. If you believe there has been an error or would like us to review your account, please contact us 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you
Great help
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be bothered. Once again thanks to Ashleigh the issue was resolved.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We really appreciate your lovely feedback, Ashleigh will be thrilled to hear this, Adrian!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
This is amazing to hear, thank you very much, Sue!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I have been a customer of ITalk for a…
I have been a customer of ITalk for a number of years now, with good service and professionalism. In this instance, I was changing to a new package deal, requiring a new modem. The transition was smooth and without issue and the new package was actually cheaper!! I am ending my contract with ITalk due to personal circumstances and not to do with their service or professionalism. I would recommend them to others.
25. Februar 2026
Antwort von italk Telecom
Thank you for your kind feedback and for being a valued customer over the years, Monti. We are pleased to hear your package change went smoothly and that you have been happy with our service. We wish you all the best for the future and appreciate your recommendation!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
That's wonderful to hear, thank you very much, Daniela!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Totally frustrated with this company
I was without the internet for a month and after numerous phone calls was told I needed to upgrade and then I would have no problems. A few months down the line and I again have no internet. I reported the issue but have heard nothing. This is now 3 days. I have tried every method of communication. There’s no one on the chat, I’ve been hanging on the phone for the best part of today and still no reply. I’m fortunate to have a good neighbour who has let me log into her system . Totally frustrated with Italk and won’t be staying.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Mrs Catchpole,
We are sorry to hear about your experience and understand how frustrating the loss of service can be. We can confirm that the fault has been reported and is currently under investigation. A member of the relevant team will be in touch with an update as soon as this is available.
Thank you
You cut off a 92year old customer with…
You cut off a 92year old customer with no phone nor care phone system for currently 11 days.
Every call has a different advisor, requiring passing security which is a REAL pain.
Being a vulnerable person, with no facility to recieve calls at 11 days is NOT acceptable.
CS needs an operative to take ownership of an issue from start to satisfaction completion, basic customer service in the current day..
8. Juli 2026
Antwort von italk Telecom
Hi Neil,
We're sorry to hear about your experience and understand how concerning this would be. We appreciate your feedback regarding continuity of support and will ensure your comments are passed on to the relevant team. If the issue remains unresolved, please contact us directly on 0333 210 4290 with the account details so we can review the matter further.
Thank you
They did me a great deal and im…
They did me a great deal and im greatful for it and the guy was so pleasant and helpful
7. Juli 2026
Antwort von italk Telecom
That's brilliant to hear, thank you very much for your feedback. We really hope you enjoy your new package, Joanne!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Possibly the worst company ever to deal…
Possibly the worst company ever to deal with - after agreeing a final bill date and the approximate rebate due for the non operational kit and having sent it back. Many emails not responded to and agreements made with staff, teh company still continued to hound an 86 woman who was just awaiting confirmation that the account was now closed and how much she was getting as refund. You should be ashamed
The whole thing has been ongoing since the 28th April and when you were given a time to contact regarding the latest isuue you rang an hour late.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Jax,
We are sorry to hear about your experience. We understand how frustrating this situation has been. IUnfortunately we can't find the account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290 so we can review the account.
We look forward to hearing from you,
Thank you
On the 3rd phone call to iTalk
On the 3rd phone call to iTalk, once you get through their annoying AI identification process, i spoke to the most helpfull person who managed to sort my issue out. Up to that point, i was not hopefull. But they came right in the end
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for your feedback. We are pleased to hear that your issue was resolved and that the adviser you spoke with was able to help. We also appreciate your comments about the AI process and will ensure this feedback is shared with the relevant team.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Well I think it was easier to stay with…
Well I think it was easier to stay with you because I have had you for 18mouths now and all good for me . But I don't like the new price 😔
9. Juli 2026
Antwort von italk Telecom
Thank you for your feedback and for being with us for the past 18 months! If you would like to discuss your monthly charges, please contact us directly as we may be able to offer a package that better suits your needs.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Antwort von italk Telecom
Thank you for your review, Nicholas!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Bad start,good finish
Dealing with ai was a nightmare.
Options offered both were relivent, also dob didn't explain format came back with error twice.
Once I was finally connected with a real person everything progressed very smoothly and agent was helpful and informative.
8. Juli 2026
Antwort von italk Telecom
Thank you for your feedback and we are sorry to hear you found the AI process frustrating, but we're pleased to hear that once you were connected to an advisor, your query was handled smoothly. We will ensure your comments regarding the AI experience are passed on for review.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
Very good service
6. Juli 2026
Antwort von italk Telecom
That's wonderful to hear, thank you very much!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.