italk Telecom Bewertungen 

Have left my 90yo mum who lives alone without a landline for more than two weeks now and refused to log a complaint on her behalf.
Raised a query via the online form a week ago, no response. Tried ringing and went in circles with the AI agent and eventually got canned music for 20mins before giving up.
First time I tried live chat, there were no agents available, but 30mins later tried the Live chat again with "Lucy" who was more than happy to hide behind the DPA. I didn't ask for any information about my mum, just wanted to register a complaint and Lucy point blank refused to log a complaint, refused to ring me back, refused to let me speak to anyone else and suggested that she would only log a complaint if my mum rang in from her non-working line to authorise them to speak with me or I rang in the presence of my mum who I see on a Sunday when they're closed - in that case "she'll have to ring from a neighbours" - she's 90yo! How they'd expect an elderly person to navigate their systems and their acerebral staff I've no idea.

Absolutely zero consideration that there's a 90yo vulnerable lady living alone, now with no phone line to the outside world for over two weeks. Zero compassion or empathy.

This company steals money out of your account by useing your card they have stolen over £90 from my account.

The lovely lady I spoke to was very kind and understanding . And so helpful

After 10 years with them I had to leave this company because they were unable to reconnect my services. I call the company several times but they just useless to solve the problem. Honestly not recommended!

I have been with italk for many years I told them I cant afford to stay with them as it was costly I sent email to state my contract ending I wish to cancel with them I told them verbally and im still theyve been putting e in debt

They have gone into liquidation and have appointed administrators impossible to get through on the phone and have left my elderly mother without a landline service for the past 3 weeks. They have failed to communicate any of this information totally avoid.

I was treated very well and issue sorted very happy

Good service

The lady was very polite and very helpful with my problem and i was happy with the outcome. Ronald Powell

had to ring three times on hold for thirty to forty minutes

The lady I spoke to was extremely helpful. She was friendly, professional and sorted the problem. She also helped to change my contract over to a more affordable one! Thank you.

Friendly and understanding

Very high tariffs, disappointing customer service team. They've had a technical issue - no line checkers for 4 weeks which is shocking for a telecommunications company. The complaints process is also awful, they wrap things up with no offer of compensation for the stress they've caused it's customers. Look elsewhere- honestly very bad experience all round, I've been a customer for years, absolutely zero customer care.

Absolutely the worst company to deal with. Simply horrendous to get any sense from them. When they say they've booked an engineer and he doesn't turn up twice. Fobbed off with excuses. Tin pot company. Basically a 85yr old left without a landline for almost 3 Months it's abhorrent.

It's amazing I am getting my speeds they said to me

The female representative who dealt with me booked an appointment for me but when this was confirmed it was two days later - when I was at work! The next appointment which was actually available was 20 days later. I was without my Internet from 28th July - a total of 38 days - but I have still been charged for this time by italk!

Bad service ever 5years I have been a good customer to them and I need to move my house one month I have been behind them chasing to move my internet connection and they are saying their system is down so they cannot take my request neither they are unable to give a time as to when this will be fixed and I’m am staying at my new house for a month without internet and they are expecting me to pay my bill for no internet service that is provided the customer service staffs are speaking very rude with harsh words and they hang up on me I am taking them to court

Really helpful and got my problem sorted straight away