Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
So difficult, sometimes impossible to get through to anyone at Italk. The one person I have spoken to had tried to assist, but the breakdown in the broadband service remains. So far I would not recomm... Mehr ansehen
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Mehr ansehen
Unternehmen hat geantwortet
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktinformationen
44 Springfield Road, RH12 2PD, Horsham, Vereinigtes Königreich
- www.italktelecom.co.uk
3,8
Gut
18.564 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Really helpful and got my problem…
Really helpful and got my problem sorted straight away
31. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
We're really happy you had a great experience with our agents and will be sure to pass this feedback onto the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
AVOID!
AVOID!! Terrible service. We tried to end the contract for my elderly mother who had been paying for it for years despite having another provider. Not their fault but on requesting cancellation iTalk gave incorrect information about loss of landline, daily emails pressurising to restart direct debit and then continued bills after service ended. Appalling when they were made aware multiple times of my mother’s situation. I would never use them or recommend them
Updated; iTalk contacted me to explain it’s their usual process to send a further bill but this did not need to be paid. The account ended in August and the bill was for sept to Oct with no indication it didn’t need to be paid. How would a vulnerable customer possibly know not to pay a bill??!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi Catherine,
We are sorry to hear about your experience. A final bill can take 4-6 weeks from the date the service ceases to generate, so billing correspondence may continue during this period. We kindly ask that you contact us on 0333 210 4290, or email us details at customercare@italktelecom.co.uk so we can look further into this for you as we can't locate the account at this stage.
We look forward to hearing from you,
Thank you
Antwort von italk Telecom
Hi Nick,
We're sorry to hear you feel this way towards italk. If your issues remain unreasolved, I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Sally-Ann provided excellent customer…
Sally-Ann provided excellent customer service in a friendly and professional manner.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
That's excellent, thank you for your custom, Christian! We're really happy you had a great experience with our agents and will be sure to pass this feedback onto Sally-Ann!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Fast and efficient
17. August 2026
Antwort von italk Telecom
Thank you for your really great review!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Excellent customer service I got off…
Excellent customer service I got off ITalk I got a good deal very helpful the broadband has been very good no complaints
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you so much for your really lovely review Matthew!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
Thank you so much Leanne, we're really grateful for your review!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We're really pleased you think so Jeff!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
Thank you so much Mark!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very helpful and internet is very good…
Very helpful and internet is very good never had touble
14. August 2026
Antwort von italk Telecom
Thank you so much Jacqueline, we're really pleased to hear that.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Customer service very good
Customer service very good, sorted out what I want on the same day, very happy with the broadband and the deal I got off italk.
14. August 2026
Antwort von italk Telecom
That's really great to hear Matthew thank you!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Contacting ITalk is an exercise in…
Contacting ITalk is an exercise in patience and frustration. The front end bot asks lots of questions, all of which have to be repeated when you eventually get through. Sometimes for a third time if transferred internally. Many times the call drops after 30 minutes in hold or when operators put you on hold. Nobody rings back. I tried email but they are never read or if they are nobody ever replies.
14. August 2026
Antwort von italk Telecom
Hi Peter,
Thank you for your review. I'm sorry to hear you felt this way, we are always looking at how to improve our services and will take your comments on board. I can see we have spoken with you, however if you require any further information, please do not hesitate to contact us.
I'm very happy with the experience I…
I'm very happy with the experience I had from the day I started using it.I will recommend you to anyone .thank you so much for doing a good job
12. August 2026
Antwort von italk Telecom
Brilliant, we're so pleased to hear this and know that you're enjoying your services, Weston!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
That's brilliant to hear, thank you very much, Beryl!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
DON'T WASTE YOUR MONEY!!
Honestly do NOT, get this internet broadband. It's a total rip if and the signal is terrible. Also it won't always connect to all devices. £31.99 for sub par internet. And customer service is no help they will just tell you to turn it on and off or leave it off for an hour. A joke!! Do not waste your time or read fake reviews.
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Hi there,
We're sorry to hear about your experience and we appreciate your feedback regarding the troubleshooting advice provided. If the issue remains unresolved, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience so we can review the account and assist further. We can also assure you that all reviews left on Trust Pilot are genuine and are monitored by Trust Pilot themselves.
We look forward to hearing from you,
Thank you
It was very helpful.10 out of 10
10. August 2026
Antwort von italk Telecom
We love to see such positive feedback and we are happy to help whenever you need, Dorothy!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
The website was clear and easy to use. Pricing is reasonable and affordable.
Was please with everything start to finish. Quick and efficient service.
Reasonable and affordable pricing.
10. August 2026
Antwort von italk Telecom
This is brilliant to hear, Nicola! We're really looking forward to having your services up and running very soon. Welcome to italk
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Antwort von italk Telecom
We're really pleased you think so, Nick!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Bradley made my day av been waiting a…
Bradley made my day av been waiting a week with no internet but he got me back up & runing very quickly much appreciated thank you
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
Thank you for taking the time to share your experience, John. We're so pleased Bradley made your day and helped to restore your services!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Sally Anne spent most of what must have…
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,patient and polite throughout why must have been a frustrating time. She is an asset to the company and I hope they realise that. Well done and thank you.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von italk Telecom
That's so wonderful to hear, we love to see such positive feedback! Thank you very much, we will be sure to pass these lovely comments to Sally and we hope you'll enjoy your new package very soon!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
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