"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Mehr ansehen
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Das sagen Bewerter
I have just completed 100% staircasing on my house. It wasn't an easy journey and there were some delays in the final process which caused some stress, but the team was amazing and very supportive e... Mehr ansehen
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We are currently selling our shared ownership property and seemed to be going round in circles with the information we were getting from our estate agents. However once we emailed Heylo and Saba Gul w... Mehr ansehen
Unternehmen hat geantwortet
We are currently trying to sell our property, and the process has been significantly delayed because our solicitors have been unable to obtain the information they require from Heylo. Despite... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.
Kontaktinformationen
Level 2, 55 St Paul's Street , LS1 2TE, Leeds, Vereinigtes Königreich
- 020 3744 0415
- info@heylohousing.com
- www.heylohousing.com
4,2
Gut
1399 Bewertungen
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Easy process with Heylo, Staff always helpful and willing to assist.
Easy process with Heylo,
4. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Joyce,
Thank you for your feedback! We're delighted to hear you found the process easy and our team helpful.
Warm Regards,
The Heylo Team
What a lovely experience
What a lovely experience, very efficient with getting everything sorted, no delays and so simple. I’ve also just received a welcome package which was a very thoughtful unexpected gift. Thank you
2. Oktober 2024
Antwort von heylo
Dear Suryi,
Thank you for your kind words! We're thrilled to hear you had a smooth and efficient experience with us. We're glad you liked the welcome package.
Warm Regards,
The Heylo Team
Ewan was super helpful and responded to…
Ewan was super helpful and responded to all our emails so quickly! He chased everyone for us and made sure the process was smooth and pretty stress free!
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Jess,
Thank you so much for taking the time for leaving this lovely 5* review.
We are delighted to hear that your process was smooth and stress free and that all this was aided by Ewan, we are thrilled to provide such a good service.
Warm Regards,
The Heylo Team
A massive thank you
I can’t thank Ewan enough for his support, kindness and professionalism helping me to purchase a Shared Ownership property.
There were a few very stressful times but at every point Ewan responded to my queries quickly and appropriately guiding me through the process.
I would certainly highly recommend Heylo and my thanks go especially to Ewan.
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Mrs Cowell,
Many thanks for taking the time to leave this lovely5* review.
Customer service is so important to Ewan and the team, so it is great to read this feedback for Ewan. We will be delighted to pass on your kind words to him.
We hope you are settling in well to your new home.
Best Regards
The Heylo Team
Would not recommend buying a home from…
Would not recommend buying a home from this company especially when staircasing. We got our RICS valuation done and sent off but they didn’t agree to it. And now want to send their own out just so they can get more money out of us . Stay well clear from these thieves.
2. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Daniel,
We apologise that you have felt the need to leave this 1-star review, and it is regrettable you are dissatisfied.
As this situation is personal to you, a member of the customer service team will be in touch directly.
Kind Regards
The Heylo Team
Great Company
Great company and super easy to use. Really informative throughout the entire process.
1. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Mr Walters.
We cannot thank you enough for taking the time to leave this lovely 5* review.
The aim of our scheme is to help aspiring homeowners achieve their goal, so we are delighted to have been able to do this for you. Its great to know that the scheme is easy to use, and the team have been informative throughout your homebuying process.
We hope you are settling into your new home well and we wish you all the best for the future.
Best regards
The Heylo Team
Great team
Ewan, Sabina and Rachel here at Heylo are awesome! There’s nothing negative I have to feedback on, the team are spectacular!
1. September 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Shane,
Thank you so much for leaving this fabulous 5* review.
We have passed on your kind words to our 3 Heylo stars.
Customer Service is so important to our team, so we are delighted to read your comments.
Wishing you all the best.
The Heylo Team
We was told we could move in beginning…
We was told we could move in beginning of August but you had problems with the contracts leaving us homeless for a week as you had to change the contracts we had to ring round in circles , leaving me and my family knowhere to live for a whole week , with no money as we had already put it all into the house , not one person offered any help just kept passing the blame
11. September 2024
Antwort von heylo
Dear Ashley,
Having looked into this further, it is apparent that the delays were not caused by anyone at Heylo.
Heylo's legal representative were asked by the developer solicitors, to make amendments to the title transfer very late in the transaction. These were done the same day and returned, however the transfer was then not sent back by the builders solicitor for over two weeks.
The builder had allowed you to give your notice to move out of your old property, before this was received which they shouldn't have really as the date wasn't formally agreed.
Once Heylo were aware that you wouldn't be able to move in to your new house, we suggested a licence to occupy the property until the completion could take place, this would have allowed you access to the property, however this was not accepted by the builder.
However as the title documents needed to be changed at a 3rd party's request, this was out of the hands of Heylo.
We sincerely apologise that you couldn't move in when you wanted to, risking you and your family being homeless, we would never want this to happen.
We hope now though, that you are settling in well and enjoying your home.
If you need to speak to the team, please do not hesitate to contact Portfolio@heylohousing.com
.
Kind Regards,
The Heylo Team
Everything was explained clearly from…
Everything was explained clearly from the start of the process to the end. Communication was great and any issues we had were quickly resolved.
4. September 2024
Antwort von heylo
Dear Jennifer,
We cannot thank you enough for this brilliant 5* review.
It’s great that you had great communication, and the process was explained well. We believe communication is key, so it’s fab to receive this feedback. Thank you.
We hope you are settling in well to your new home.
The Portfolio Team are available at Portfolio@heylohousing.com should you need us for anything now you’re a Heylo Homeowner.
Warm Regards
The Heylo Team
We have been kept informed and updated…
We have been kept informed and updated having 1 point of contact for continuity has been extremely important and consistent.
4. September 2024
Antwort von heylo
Dear Tracey,
Thank you so much for this great 5* review.
We are delighted that the team have kept you informed and updated consistently.
We wish you all the best and hope you’re settling in well to your lovely new home.
Kind Regards
The Heylo Team
6 positive years
I was a shared ownership owner of a small home with Heylo for around 6 years. I’ve nothing but positive feedback for this experience. During the sale process I was grateful and impressed by the service provided by Natasha M who was supportive, informative and always reliable, thank you!
11. September 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Steve,
We can’t thank you enough for leaving us this wonderful 5* review.
We are delighted that you have been a Heylo homeowner for the last 6 years we are really grateful for the positive feedback.
Thank you for your kind comments about Natasha, we are thrilled she provided such a good service, and we will be sure to let her know.
We wish you all the best for your future.
Warm Regards
The Heylo Team
The Support through a very difficult…
The Support through a very difficult personal situation was exemplary and I can’t thank the team enough. Sabina was a true Angel and holds a dear place in my heart. The beautiful welcome gift was also such a stunning touch. Forever grateful for all the assistance. Xxxx
2. September 2024
Antwort von heylo
Dear Katherine,
Thank you for taking the time to leave this lovely review.
We are so sorry you have been through some difficulties and sincerely hope you are on the way to better things, secure and happy in your new home.
Your words are lovely, and we will be sure to pass these on to Sabina, we know she was happy to help you though the process and will be touched to know your comments.
You’re so welcome for the gift, we’re glad you liked it and we wish you many years of happiness in your new home.
All the best,
The Heylo Team.
It has been a flawless process with Heylo
It has been a flawless process with Heylo/ Home Reach from start to finish. They have always been super helpful, answered all of my questions and accommodated for me where necessary. I have just completed but so far I can’t fault the process. Based on the service so far, I wouldn’t hesitate to use Heylo/ Home Reach again.
27. August 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Shan,
Thank you so much for taking the time to leave this fabulous 5* review.
We are thrilled to read you found our process flawless and we have provided helpful support. This is really important to us as we always strive for the best customer service.
We are also can’t thank you enough for your commitment.
Wishing you all the best for the future.
The Heylo Team
Genuinely impressed with Heylo’s service and attention to detail.
While I know it’s not a one-way transaction and it’s in Heylo’s interest to receive money for its properties, I really did feel that Heylo was genuinely supportive and backing us from the start. The information they send is comprehensive but clearly worded; open and honest throughout. As soon as we suggested an ideal completion date they repeatedly made sure things happened their end to meet that date. Without them, we wouldn’t now be superbly happy in our forever home. Then sending us a bag of really nice goodies once we had already moved in was a really nice touch.
18. August 2024
Antwort von heylo
Dear Ms Tarling,
Thanks so much for taking the time to leave this brilliant 5* review. All feedback is really important to us, so we are delighted to read that you felt supported through your journey.
We aim to provide the best service we can, so we are thrilled that you found our information comprehensive and clear to understand.
We know moving can be stressful, so it is great that we were able to complete on the date best suited to your needs.
We hope you enjoyed your welcome treats and are happily settling into your lovely new home.
Wishing you all the best.
The Heylo Team
Excellent service and fantastic…
Excellent service and fantastic friendly service. Would definitely recommend
14. August 2024
Antwort von heylo
Dear Ms Sleight,
We can’t thank you enough for leaving this lovely 5* review.
Customer service is so important to us, so we are thrilled you found us to be excellent.
Thank you so much for recommending us to family and friends.
Wishing you the best in your lovely new home.
The Heylo Team
Antwort von heylo
Hey there,
Thank you so much for this wonderful 5* review.
As our customers are at the heart of all we do, we are delighted you found the team to be supportive during your purchase.
We hope you are settling in well to your new home and wish you all the best.
The Heylo Team
Rachel is a star and 5 stars is not enough…
It was quite a stressful time but Rachel has been absolutely amazing. I feel that she has worked so hard to get the completion. She has kept me in touch every step of the way. She has a great sense of humour which has been much needed. Thank you Haylo and Rachel. So happy.
9. August 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Claire
Thank you for leaving this 5* review. Reviews are so important to us, so we appreciate you taking the time.
We take all feedback seriously and we are sorry to read that you had a stressful time. We appreciate buying and selling homes can sometimes come with its challenges.
We are so glad however, that Rachel was amazing and kept you informed through the process. We will be sure to pass on your kind words to her and let her know to keep up the good work.
We hope now you are settling in well, if you need us for anything, do not hesitate to contact us at portfolio@heylohousing.com.
Kind Regards
The Heylo Team
Excellent From Start To Finish
Ewan at Heylo has kept me in the loop from start to finish and I would not hesitate to recommend them to anyone!
7. August 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Mrs D
Thank you so much for taking the time to leave us this brilliant 5* review. We are thrilled Ewan has been helpful and we will be delighted to pass on your kind words to him.
Recommendations are so important to us so we cannot thank you enough for recommending us to others.
Wishing you all the best in your lovely new home.
Kind Regards
The Heylo Team
Stay away from Shared Ownership
As a single parent I purchased a shared ownership property as a way to help me onto the property ladder. Due to financial difficulties, I am needing to sell. I accepted an offer on the property in January and due to issues caused by Heylo solicitors ie, not registering the property at land registry and missing legal information on documents have 8 months later been unable to complete on the sale.
These issues have been highlighted to the relevant parties and neither have taken responsibility to fix them.
I feel this is the hidden catch with shared ownership, you are unable to sell when need to.
What should be a simple sale has caused nothing but stress, anxiety and financial difficulties.
This sale has gone on now since January and has therefore put me further into financial difficulties.
I feel Heylo are preventing me from being able to sell the property and are not prepared to fix the issues they have caused.
I appreciate the response however these issues are still ongoing and have not be resolved. Penningtons where the acting solicitors when I purchased the property and caused numerous issues. These issues have came to light now that I am trying to sell the property. Penningtons have been notified of the issues and have not been forth coming in resolving them. They are not prepared to take responsibility or meet my solicitor in the middle to get this resolved.
Yes this has been handed over to the manager, however he is leaving the company today and no one senior has taken over.
This is going to cause a total chain collapse and leave me and my children with nowhere to live.
The stress this is causing has made me ill, and having a huge detrimental effect on my physical and mental health.
29. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Lucy,
Thank you for taking the time to leave this review, feedback is very important to us and while it is regrettable you have had a bad experience, we value you bringing this to our attention.
We understand our Head of Resale is involved with this and is working with yourself and the solicitors to rectify this problem as swiftly as possible allowing you to progress with your sale.
We appreciate this is a very frustrating time for you and we are sorry you are facing difficulty. We will continue to be proactive in resolving this issue.
Kind Regards
The Heylo Team
Ewa Skrzynska is brilliant
Ewa Skrzynska is a credit and massive asset to a otherwise poor company. She is totally wasted at heylo as she's different class.
Short story heylo kindly bought our new house "before we did" and added over £11,000 to the asking price. Barretts knew nothing about it apparently "nothing to see" attitude. We only found out when we came to sell the house. Back to the star 🌟 anyway Ewa Skrzynska is super helpful, super efficient and superb at communications. Thank you Ewa for everything 🙏 ❤️
26. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von heylo
Dear Brian,
Thank you for taking the time to leave this 5* review. All feedback is important to us and while we are disappointed to have fallen short of your expectations, we thank you for your comments. We will use the feedback to help us improve our services.
We are delighted however that you found Ewa to have provided excellent customer service through her helpfulness and superb communicative skills. We will be sure to pass on your kind words to her and let her know to keep up the excellent work.
We wish you all the best for your future.
Kind Regards
The Heylo Team
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