heylo Bewertungen 

1.399
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 4 von 5 Sternen

I have just completed 100% staircasing on my house. It wasn't an easy journey and there were some delays in the final process which caused some stress, but the team was amazing and very supportive e... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We are currently selling our shared ownership property and seemed to be going round in circles with the information we were getting from our estate agents. However once we emailed Heylo and Saba Gul w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

We are currently trying to sell our property, and the process has been significantly delayed because our solicitors have been unable to obtain the information they require from Heylo. Despite... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Hausverwaltungsunternehmen
  2. Geschäftsstelle

Vom Unternehmen geschrieben

heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

1399 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(1.399)

39 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

First house purchase - really easy!

I assumed it would be really stressful getting my first house sorted, but it couldn’t have been easier with Heylo. They told me everything I needed to know, gave me support along the way and made my life stress free during the process. I couldn’t thank them enough!

29. November 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Jacob,

Thank you for sharing your experience!

We're thrilled to hear that Heylo made the process of getting your first house so easy and stress-free.

It's wonderful to know that you felt well-informed and supported throughout.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Rachael was so helpful and very…

Rachael was so helpful and very efficient
She dealt with practically everything made it all happen quickly. Above and beyond.
Many thanks Rachael and heylo

27. November 2024
heylo-Logo

Antwort von heylo

Dear Julie,

Thank you for your kind words!

We're delighted to hear that Rachel provided such efficient and helpful service.

We'll be sure to pass on your appreciation to Rachel and the team.

Warm Regards,
The Heylo Team

Bewertet mit 1 von 5 Sternen

Dont fall into the trap of half buy…

Dont fall into the trap of half buy half rent, Heylo raises rents increase drastically every year

28. November 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Kevin,

Thank you for taking the time to leave this review. At Heylo, we take all feedback seriously, and it is regrettable that you are dissatisfied.

A member of our Customer Service Team has been in contact with you regarding this matter.

Your rent is reviewed annually in line with the terms of your lease. However, we acknowledge that RPI inflation has been exceptionally high over the past two years, leading to significantly higher-than-expected rent increases.

If you are experiencing difficulties, please do not hesitate to contact our Hardship line on 020 3880 7490 or email our Credit Control Team at Portfolio@heylohousing.com. The team will be happy to review your circumstances and offer appropriate support wherever possible.

Kind Regards
They Heylo Team

Bewertet mit 5 von 5 Sternen

Great team very professional and…

Great team very professional and achieved the deadline i asked for. So i only have praise for this company and team.

20. November 2024
heylo-Logo

Antwort von heylo

Dear Dean,

Thank you for your amazing feedback!

We are glad that the team were able to help you achieve your deadline in a professional manner.

We will ensure to pass on your kind words to the team.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Heylo have made our transition very…

Heylo have made our transition very easy and seamless, we are now enjoying our new house

22. November 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Hayliegh,

Thank you for sharing your experience!

We're so pleased to hear that Heylo made your transition smooth and seamless.

Congratulations on your new house!

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

5 weeks from start to finish and…

5 weeks from start to finish and completely stress free, kept us up to date all the way. 5 stars 🌟

12. November 2024
heylo-Logo

Antwort von heylo

Dear Judy,

Thank you so much for your wonderful feedback!

We're thrilled to hear that your experience was stress-free and efficient.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Ewan total asset was our point of contact at Heylo

Ewan was our point of contact at Heylo.
He was totally awesome throughout the process our 1st mortgage advisor was making our life hell so we went to an independent one in the end. Ewan kept us in the loop from there side all the time explained each step in depth and was at the phone anytime when we had any questions, he helped the whole thing run smoothly . He is an absolute credit and asset to the company. Thank you so much.

8. November 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Zonja,

Thank you for sharing your experience!

We're delighted to hear that Ewan provided such outstanding support.

It's great to know that he was able to keep you informed and make the experience smoother.

We'll be sure to pass on your kind words to Ewan and the team.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Amazing people always willing to help to help…

Amazing people always willing to help and keeping you informed about what happening and updats

17. November 2024
heylo-Logo

Antwort von heylo

Dear Martin,

Thank you for your kind words!

We’re thrilled to hear that you had a positive experience with our team.

Your feedback is greatly appreciated and motivates us to continue providing excellent service.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

We are absolutely satisfied with the…

We are absolutely satisfied with the easy and quick process

6. November 2024
heylo-Logo

Antwort von heylo

Dear Nicole,

Thank you for your feedback!

We are thrilled that you were satisfied with Heylo and that you found the process easy and quick.

Warm Regards,
The Heylo Team

Bewertet mit 4 von 5 Sternen

Very good communication with us and…

Very good communication with us and very prompt responses. Very professional and caring.

3. November 2024
heylo-Logo

Antwort von heylo

Dear Denisa-Andreea,

Thank you for your lovely feedback!

We're thrilled to hear that you had a positive experience with our communication and service.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Heylo have made our shared ownership…

Heylo have made our shared ownership transition very easy. They have been very helpful and kept us informed with every step. We would recommend them to anyone who is considering shared ownership

5. November 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Mr & Mrs Wyles,

Thank you for your kind words!

We're so glad to hear that your shared ownership transition was smooth and that our team could keep you informed every step of the way.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Fantastic

Heylo have been incredible through our purchase of our new home, which we have since moved into. Very communicative and helpful, and the whole process was done in 2 months. Couldn't be more pleased

4. November 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Laura,

Thank you for your fantastic feedback!

We're so happy to hear that your home purchase was smooth and efficient.

We appreciate your kind words and are thrilled we could assist you!

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

I heard about Heylo whist looking on rightmove

I heard about Heylo whist looking on rightmove, I was unaware that you could get shared ownership houses that were not new build or through housing association. Down sizing due to marriage breakdown I was able to put a lump sum down & rent the remainder through Heylo. I would quickly eaten through my equity if I had had to rent and certainly would not have had a nice 2 bed semi in a nice area, had I not seen the Leaders Estate Agent posting offering shared ownership. It was a seamless transaction, Heylo were helpful and assisted me in over coming a couple of obstacles that arise during a purchase - I was not eligible for a mortgage so it was a win win for me - would definitely recommend this way of part owning/part renting a home.

19. Juli 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Reviewer,

Thank you for sharing your story!

We're so glad we could help you find your home through shared ownership.

It's wonderful to hear that the process was seamless and that our team could assist you along the way.

Your recommendation means a lot to us.

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Outstanding Service from Purchase to Resale

I recently had a fantastic experience with Heylo Housing, and I can't recommend them enough! From the very beginning, their team was incredibly helpful and attentive. They guided me through the entire process, making it easy to understand and stress-free.

My husband got a job in Japan and with a heavy heart, we had to sell our 50% share. There were some minor challenges (none of Heylo's fault to be fair) along the way but you could expect that from any property purchase or sale.

Heylo provided guidance and also communicated with our property agent to ensure advertisements are within the guidelines to continue helping others with affordable homes. Our shared ownership home was quickly picked up and sold within 2 weeks to another young family as their first home too.

I want to thank Natasha Marsden, Resales and Staircasing Officer for the outstanding customer service, taking the time to understand our family needs and preferences, and ensuring we were able to sell our 50% share in the timeframe we needed to due to relocating to Japan for work. The support throughout the selling process was exceptional.

Without Heylo, I don't think we would have been able to own a house and build a beautiful memory with our little kids, now 10 and 7. Even though it was a short moment (approximately 3.5 years), those memories are something we all will treasure for the rest of our lives. We have made this house a home and we know the new family will do too.

Thank you Heylo Housing and thank you Natasha.

18. Oktober 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Stella,

Thank you for sharing your experience!

We’re so pleased we could support you in buying your first home and later help ensure a smooth sale during such an important transition for your family.

It's wonderful to hear that your shared ownership journey brought cherished memories.

A special thank you for recognizing Natasha's efforts—she’ll be thrilled to know her support made a difference.

Warm Regards,
The Heylo Team

Bewertet mit 1 von 5 Sternen

Increasing Shares

I am in the process of buying more shares there is no one to call and speak they send forms which require you to ask for further information would higly dicourage anyone from going with Heylo dont be mislead by the fact they once your RIC survey is done you can buy more shares they will reject it if it does not match internal data

28. Oktober 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Heylo have been fantastic from start to…

Heylo have been fantastic from start to finish in helping me buy my first home. I would have no hesitation in recommending the process to friends and family with heylo.

26. Oktober 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Katie,

Thank you for your lovely feedback! We're thrilled to have been part of your journey to buying your first home. Your recommendation means so much to us!

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Fantastic service

Rachel has been so helpful from the very start, we wouldn’t be where we are without her! Would highly recommend!

18. Oktober 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Phoebe,

Thank you for your wonderful feedback! We're delighted to hear how helpful Rachel has been.

Thank you for your recommendation!

Warm Regards,
The Heylo Team

Bewertet mit 5 von 5 Sternen

Fantastic highly recommend.

Rachael has been fantastic from 1st contact through to completion. I highly recommend heylo housing for the exemplary service we received. If 6 stars were available I would award this rating.

18. Oktober 2024
Bewertung ohne vorherige Einladung
heylo-Logo

Antwort von heylo

Dear Phil,

Thank you for your amazing review! We're thrilled to hear Rachel provided such fantastic service throughout your journey.

Thank you for your recommendation!

Warm Regards,
The Heylo Team

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