Genève Aéroport Bewertungen 203

Passport control now has four people for several planes. We have been here for over an hour with only one or two people checking passports for most of that time.
I love Switzerland and used to work here in 1992 but really this is poor.

Non mais cet aéroport est un vrai sketch, comment peut on accueillir des visiteurs de cette manière ? Dans un pays aussi riche que le nôtre ?
Est-ce que la Direction sort parfois de leur bureau pour voir comment ça se passe sur le terrain ? Car mettre des caisses pour payer le parking à la sortie des arrivées, c'est un bordel sans nom. Trop de monde s'entasse, ça bloque les voitures qui essaient de partir et les taxis s'énervent et insultent. On montre une très belle image de notre pays.
Même les pays moins riche que nous ont un aéroport digne de ce nom.
N'avez vous jamais imaginer mettre des caisses pour payer le parking à chaque étage par hasard ? Au lieu de payer un vigile qui nous fait traverser ?
Tout l'aéroport est une catastrophe, on a qu'une envie, c'est vite prendre son avion et au retour, vite partir (enfin sauf quand c'est une gabegie).
Il y a beaucoup d'efforts à faire dans ce lieu afin qu'il soit plus agréable...

The airport is average. The main area after security is an underwhelming place that feels tired and old. The new terminal C gates are very nice - when you finally get through passport control them.... The passport control at Gate C is shockingly under-staffed every time I travel through (which is every couple of months). Last week there were just three staff for both EU/Swiss and international departure queues (which were long). Eventually two more staff came on, but it took 35 minutes to get through in total. When I got to the gate, there were no signs on where to queue, so people just queued from different angles and went into a bottleneck. It was a mess.
The Passport control has always been an issue when I travel. A couple of years ago I (and many other passengers) nearly missed a Dubai flight due to the lack of staff at passport security. Even the Emirates gate staff came down to passport control to see why so many on their flight hadn't yet boarded. There were just two staff, and they could not process the large number of people quick enough. We all managed to get the flight, but it didn't depart on time.

This situation seems to reoccur a lot at Geneva - it has been like this for a couple of years and it seems to never really improve. I have been to far better airports. The new extension is really nice, but even on arrivals here, there is always a people mover out of action (and these are quite useful to make sure you get to passport control quickly!!). Surely the management know there are issues, but judging by my experience and the comments on here, they haven't really got a grip of the problem. I'm sure there are legitimate reasons for the lack of staff, but that helps no one trying to catch a flight.
Switzerland is a country that has a good international reputation for being organised, however Geneva airport is not the flag bearer.

Aéroport côté Français complètement nul !
D’ailleurs pourquoi cette séparation toutes les boutiques sont côté Suisse, on a passé tous les contrôles.
Jamais compris cette séparation qui existe nulle part ailleurs.
Côté secteur France d’une nullité absolue, cela mérite 0 étoile

AWFUL. worst airport ever.

I travel to this airport once a month at least for work.... It is always, without fail, a disaster at border control and security. They can't seem to work out a solution that optimises their facilities.

Queues for passport control are simply unacceptable.
I assumed first time was just unlucky, but second time was the same.
Bern is much better, so I’ll hopefully never use this airport again

We arrived tired from our vacation in Morzine Avoriaz. As Swiss citizens we were very surprised that there are no seats where you can sit. This is definetely not Swiss Standard. Actually i must say it's a shame!
Matthias and Irene Winkler

Dreadful airport. No signage, no staff to ask, no seating apart for a few upstairs (but no signs to tell you where to go) Only one water fountain in the whole of the airport. Filthy toilets. So much for Swiss efficiency. Enough said...

Arrived on the France side of the airport and when we tried to navigate our way to the Swiss side, my father's wheelchair would not fit between the poles designed to stop luggage trollies passing through. Access would have been fruitless in any case as on the other side were only escalators and stairs ... no lifts. Was met with possibly the most unhelpful response from ground staff with responses ranging from a shrug or 'I just work here...' once we finally obtained assistance having been sent down several dead ends, we were late for our flight. As members of our party rushed through the chaos of passport control, they were advised by some officious, obnoxious member of ground staff:'you should have got here earlier' ! Unbelievably unhelpful.
Huge praise goes to GVA assistance who came to my father's eventual rescue and were very kind and helpful.

Geneva Airport: you let down your magnificent country.

Swiss London to GVA plane was 1.5 hours delayed … did not get out at a gate but had to take a bus … walked then 20 min as none of the 4 escalators were working !
Luggage supposed to come out on belt 6 … half of it came … we waited another 30 min … nothing … then someone told us to check belt 3 where it was laying one on top of the other ! It’s prime holiday time !!! ??? Get better service in a third world country airport than in Switzerland!

Based upon my experience I believe the airport is the worst I have been to. Dirty toilets, disorganised and slack security and farcical immigration lines. When you think Switzerland you thing accuracy and quality. Those traits would never apply to this awful, joke of an airport.

I was apprehensive about travelling through Geneva airport due to very negative reviews however my experience was not quite as bad as others described.
I arrived in from Ireland on a Sunday evening at 5pm. The passport control queue was fairly long for us EU citizens but moved quickly. I was about 10 minutes queuing to go through self service passport check. I had hand luggage only so cannot comment on time waiting for baggage. The airport was quite crowded but I made my way easily to the train station for connecting train.
Return journey was on a Friday evening 6 pm flight. Airport was very crowded and with temperate of 29 degrees very warm. I checked in online with hand luggage so did not use check in desks or baggage drop counter. I had booked priority for security queue so got through with only one other person ahead of me. From what I could see the ordinary queue was not too long either and people seemed to be getting through easily enough.
As others have said shops, cafe’s and duty free very expensive. No seating to be found apart from cafe areas. Departure gate not put up until one hour before flight so cannot sit at gate where ample seating available. Passport control on this occasion was a breeze to get through for EU passports, straight through with no queue at all, again self check booths. Once at boarding gate there was no indoor walkway to aircraft. We were all packed like sardines onto a hot bus which I could only compare to a sauna. There were only a couple of seats so the majority of us had to stand crushed against fellow passengers. Overall an average airport experience made worse by extremely high outdoor temperature and crowded terminal

Passport control absolutely the worst had another one &half hour queue to get through.and this is the new part of the airport terminal get back to Manchester 5 minutes to get through Passport control.

Shocking wait at passport control. 5 staff members for all passengers in Terminal 1. Currently over 1 1/2 hours wait to get through. Come on Swiss people you can do better.

Yet again terrible passport arrivals queues. 1.5 hour delay and absolutely no attempt to improve this situation. The Swiss know how to make the British unwelcome

Very badly organised, boiling hot even in early June, overcrowded, nowhere to charge the phone, and one socket that is actually there doesn’t properly fit eu adapter. Queues in duty free with incompetent staff unable to organise the job…information desk employee a bit unpleasant…confusion where to go for security, additional confusion with French part. One of the worst airports in Europe.

The worst experience going to security I have ever had. The guy made me toss a lot of money worth of creams and just treated me horrible.
I am shocked!

Incredibly long waiting time for passport control. Hundreds of people waiting.

The most overpriced airport in the world… 2 sandwiches and 2 soft drinks, 45 Swiss francs, absolute disgrace and this was the cheapest food outlet once we went air-side. Once food purchased we had nowhere to sit as seating is so limited… People sitting in the eating areas without purchasing / eating food. People just sitting on the floors and luggage lying everywhere…
Also beware of duty free prices, everything much more expensive than in UK shops.
I bought some Lindt Lindor chocolates, twice the price that I would have paid in the UK - then discovered when I got them home, the chocolate was obviously past its sell-by date, all chalky and gritty… Paid 17 Swiss francs for the pleasure!!
Staff in all the duty free shops were extremely rude.
Queues at the Border / Passport control leaving Geneva was dreadful, took almost an hour to get through and only 3 staff working. Even when travelling as a group, they only let 1 person through at a time, adding to the delays.
Airport is tired, dated and dirty, I will be avoiding Geneva in the future when planning my travels.