Gigaclear Bewertungen 37.744

Lewis listened & was helpful over our concerns

John was very helpful all the way through our conversation highly recommended

I was ready to leave given a suggested massive price hike at the end of my contract. New suppliers have now come on board in my area as competitors. Lilly ? Millie ? Your agent put my mind at rest and came up with an offer suited to my requirements and to acknowledge my loyalty. I asked for time to think it over and she offered a callback this afternoon which she duly made. I accepted one of her offers. She was great ! Nice manner, clear delivery, kept her word. Customer service…good customer service can still tip the balance so don’t change your team for something cheaper….that would be false economy. A good ending given a beginning of low expectations….

Had a phonecall follow up automatically after having difficulty setting up an account online. Spoke to Sandesh who was very helpful and subsequently have set up an account

Customer service and connection reliability is great with Gigaclear. On renewal of my contract Marcos was very courteous and found me the best deal.

I have been with Gigaclear for 18 months now and the service has been reliable and very impressive speed. Phoned up the customer loyalty team to negotiate a new fixed term price and they were very helpful and gave me a good discount so looking forward to another 18 months with Gigaclear

Booked in an installation, did a site survey (which took 3 months), no mention of any costs. then tried to charge over £1200 for installation. Admitted they should have told me, but didn't. Offered no recourse than to just pay it. Waste of time.

Very quick assistance
Enquiry via phone was dealt with quickly and professionally.

My query was addressed, understood and options offered.

Information was sent quickly via email and then actioned pretty much straight away

Agent was excellent to deal with

I’ve been with Gigaclear for nearly 5 years. Broadband service is great as I live in a rural location. Always been the best option for us. Loyalty customer service hasn’t been rewarded very well. Every 18 months it’s a battle to renew at a reasonable price however I have just dealt with Lucy on the phone. Her customer service was excellent and she offered sensible renewal prices straight away which was refreshing, especially in the current climate where the cost of everything is going up!

Very polite helpfull gentleman. Quick and painless, gave me a good deal and advice to get the best from my equipment.

Very helpful customer service, John explain everything clearly and set up my new deal very quickly with no confusion.

We spoke to Thomas regarding our contract renewal. Very happy with level of service - clear communication and listened to our concerns regarding renewal contribution. Have now signed up for a further 18 months contract. Thanks for your support.

Thomas was polite, helpful, clear in his explanations and had a voice which was very easy on the ear! He knew the answers to my questions without needing to check and showed good understanding of my situation, also offering me a fairer deal to renew my contract, which was otherwise due for a big (unreasonable)hike.

Enquiry via phone was dealt with quickly and professionally.

My query was addressed, understood and options offered.

Information was sent quickly via email and then actioned pretty much straight away

Agent was excellent to deal with

renewed today, with Marcos helping and explaining everything clearly. very impressed with the service

Anil (customer service representative) was very helpful in advising and retaining my business after my contract fee was due to p by more than double.

I am new to Gigaclear and only signed up today so I can't yet write a full review, but, I was called by Sandesh who was very clear and helpful.

Have now been with Gigaclear for a number of years as the Openreach broadband speeds in our village are like going back the the old dial-up!! After a few early technical problems in the early days, which were quickly resolved by their engineers, the customer service and fibre broadband speeds have been consistently excellent. Rang up to day as we were out of contract and given a customer loyalty discount without any hassle - the new contract and discount email arrived while we were still on the phone!! Highly recommend this company.

Very clear helpful service.

My fixed term contract was up for renewal. I checked some comparison sites then phoned the customer loyalty team. Jess took me through the options and what I needed and after a brief consultation with her colleague came back with a really competitive quote. More than happy to stay with Gigaclear. well done.