Great company to do business with. We have just moved and my husband put the totally incorrect delivery address and postcode, they tried to locate but couldn't but came back the day after. The items... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was so impressed with Furn On the sevice the delivery was amazing 👏 .They kept me informed all the way from the time I purchases the wardrobe to delivery excellent thank you Furn On Kind regards Ka... Mehr ansehen
Unternehmen hat geantwortet
The customer service was good ,offering me a discount as the chair was advertised as next day delivery ,but they couldn't do that after I,d placed the order. The chair,Prestige, swivel recliner is OK... Mehr ansehen
Unternehmen hat geantwortet
Very helpful customer service, sent a fabric sample for a bed that I wanted. Fast delivery and bed is gorgeous! Very happy
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Elevate your living space with Furn-on.com, where finding the perfect piece is as simple as a few clicks. We are a trusted online store offering a wide selection of furniture for every room in your home. Whether you’re searching for a plush, statement sofa for your lounge or a serene, stylish bed frame for your sanctuary, our selection bridges the gap between timeless classics and modern trends. At Furn-on, we prioritize a seamless shopping experience and attentive service to help you create a space you love.
Kontaktinformationen
Vereinigtes Königreich
- +44 7458 029900
- info@furn-on.com
- www.furn-on.com
4,4
Hervorragend
2129 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Terrible and waste of time
Ordered a TV unit and it said it was in stock and delivery in 10 days. Nearly 3 weeks and no sign of delivery. Just messed around and lied too. Requested refund today. Absolute shambles
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Furn-On
Hi Miss Scott,
Thank you for your feedback.
We are sorry to learn that you are disappointed with your order. We were let down by our courier managing delivery to you. After switching delivery to another delivery method, this too failed to deliver your order as expected. We can only apologise for the delay encountered with both services.
While we understand that this situation may be both disappointing and frustrating, a thorough review of all communications confirms that no false or misleading information was provided to you at any point.
If you feel there is anything further we can do to help, please get in contact.
Thank you
Furn-On Customer Services
Great delivery service
Great delivery service . Really happy with the quality of chairs and how well they arrived would recommend
19. März 2025
Antwort von Furn-On
Thank you for your fantastic review!
We're delighted to hear you're happy with our delivery service and the quality of your chairs.
If you ever need anything else, we’re here to help.
Enjoy your new chairs!
Furn-On Customer Services
Happy days
Great quality product delivered in agreed time great communication would highly recommend thank you
23. März 2025
Antwort von Furn-On
Thank you Matthew!
We are delighted to hear you’re happy with your new Bench and our service.
If you ever need anything else, we’re here to help.
Enjoy your new furniture!
Furn-On Customer Services
Highly recommend this company
Just superb, really friendly service around the delivery, super efficient… would really recommend them.
23. März 2025
Antwort von Furn-On
Thank you so much, Pimmy!
We're thrilled to hear you had a superb experience with us, it means a lot to know we hit the mark.
We appreciate your recommendation.
Furn-On Customer Services
Nice quality furniture at a fair price
Nice quality furniture at a fair price
Good communication and delivery information.
Would recommend
14. März 2025
Antwort von Furn-On
Thank you Dorothy!
We're glad you're happy with the quality and value of our furniture.
It is also wonderful to hear that our communication and delivery updates met your expectations.
Thanks again
Furn-On Customer Services
Excellent customer service
Excellent customer service
Fantastic quality
Everything from start to finish went smoothly
Fast delivery
14. März 2025
Antwort von Furn-On
Thank you Claire!
We’re thrilled to hear you had such a great experience with us.
Enjoy your new sofas.
Furn-On Customer Services
telephone table…
when looking for my telephone table came across furn on , not ever heard of this company I was a little concerned about buying. BUT how wrong can one be. highly recommend , great service throughout .
19. März 2025
Antwort von Furn-On
Hi Peter,
Thank you so much for your kind words!
We totally understand your initial reluctance and we’re delighted that we could help you.
It’s wonderful to hear that you’re happy with your telephone table and our service.
Thank you
Furn-On Customer Services
I don’t usually leave reviews but feel…
I don’t usually leave reviews but feel compelled to share my experience. Firstly, our delivery was delayed, and when we contacted their customer service team, we were told that the delay was beyond their control, despite their website stating that delivery would occur within two working days. Ours took over a week to arrive.
The situation worsened when we received a faulty wardrobe. After making extensive complaints and highlighting the issues to the company, they failed to acknowledge our concerns or assist us in resolving the problem. I advise caution when purchasing items from them and recommend taking their claims with a grain of salt.
Update since the last reply: I appreciate that you acknowledged the delay in delivery and that you've misled customers. However, your customer service team could have communicated this more effectively instead of being dismissive and rude.
Additionally, regarding my credit card company's statement about the wardrobe not being faulty, that is not accurate. We chose not to engage further with your company and decided against completing the excessive paperwork that came with the refund process. Please ensure you have the facts correct.
Lastly, we do not require any further assistance and will not be making any future purchases from your company. Thank you.
19. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Furn-On
Hi John,
Thank for taking your time to share feedback of your order delivered in October.
Having reviewed your order we can see that there was a delay with delivery and apologise for this. Your delivery had initially been planned for a 1 person service which was subsequently amended to a 2 person delivery team who, whilst completing delivery in less than a week, did take 4 working days instead of the advertised two. We were contacted at the time by yourself and acknowledged this was over the advertised lead time. Since your order was placed in October, we have amended our delivery offering in conjunction with our 2 person delivery team in an effort to further reduce this lead time and avoid your situation from occurring.
With regards to the faulty wardrobe you advised you received, we can confirm that there were a number of e-mails communicated with reference to the issue you were encountering and how to resolve this. Regrettably it appears there was a lack of engagement in terms of the solutions proposed and therefore we were unable to resolve the issue encountered. We can see that you had attempted to get help from your credit card company who also agreed that the product was not faulty.
If you wish to receive any further assistance in resolving the problem you have had with the assembly, please get in touch with our team directly and we would be happy to help.
Thank you
Furn-On Customer Services
Antwort von Furn-On
Thank you so much for your kind review Mrs. King!
We're delighted to hear that your furniture arrived on time and that you love it.
If you ever need anything else, we're always here to help
Furn-On Customer Services
Even though we received 9.40 pm they…
Even though we received 9.40 pm they where very helpful and had to unpack out side, but all went well and the furniture is very nice and hope it wears well.
21. Februar 2025
Antwort von Furn-On
Thank you so much for your kind review, Susan!
We're glad to hear that our team was able to assist you, albeit a little late in the day.
We hope you love your new sofas and if you ever need anything, don't hesitate to get in touch.
Furn-On Customer Services
Very smooth ordering and delivery
Very smooth ordering and delivery
Courtesy call to confirm delivery date and options was nice
19. Februar 2025
Antwort von Furn-On
Hi Stephen,
Thank you for your fantastic 5-star review!
We're pleased to hear that you had a smooth ordering and delivery experience. We always strive to provide excellent service, and we're glad you appreciated the courtesy call.
If you ever need anything in future, we're happy to help!
Furn-On Customer Services
Antwort von Furn-On
Hi Rebecca,
Thank you for your wonderful review! We're so glad you’re happy with our products, prices, and speedy delivery.
Furn-On Customer Services
Quick delivery
Quick delivery, but left it on driveway in the rain and dark. No help to get it in the house.
14. Februar 2025
Antwort von Furn-On
Thank you for your feedback.
We're glad you received your delivery quickly, but we’re sorry to hear about the experience with the drop-off. We have checked the tracking and can see the delivery was too large to fit through your front door.
We shall be discussing this with our couriers to work with them and ensure there is a solution going forward.
Thank you for bringing this to our attention.
Furn-On Customer Services
Excellent service
Hassle free good communication for delivery excellent service and product
31. Januar 2025
Antwort von Furn-On
Thank you so much, Brandon, for your 5-star review!
We're delighted to hear that you had a hassle-free experience with great communication and excellent service. Your kind words mean a lot to us, and we hope you enjoy your new furniture.
If you need anything in the future, we’re here to help!
Furn-On Customer Services
Antwort von Furn-On
Hi Sheila,
Thank you so much for your 5-star review!
We're pleased to hear that you had a great experience with our customer service and that you're happy with the quality of your product.
Your kind words mean a lot to us!
If you ever need anything else, feel free to get in touch. Enjoy your new furniture!
Furn-On Customer Services
Customer service is excellent
Customer service is excellent. Emma and Tony need a pay rise! All questions answered. Delivery was a few days late but the weather and my location were more than acceptable reasons. Items ordered were just what I expected and arrived packed very well.
21. Januar 2025
Antwort von Furn-On
Hi Peter,
Thank you for your fantastic 5-star review!
We're delighted to hear that you were happy with our customer service—we shall pass on your kind words.
We appreciate your patience with the slight delay, and it's great to know your order arrived well-packed and just as expected. If you ever need anything else, we’re always happy to help!
Furn-On Customer Services
Antwort von Furn-On
Thank you so much, Wendy!
We're thrilled to hear you're happy with your table and our service. Enjoy your new purchase!
Furn-On Customer Services
Furn on don't like negative feedback at all
I posted some negative feedback on their FB page and as soon as I did it, my feedback was removed. And what is worse, my "access" to their FB has been blocked, so I can only see their FB when I am logged off FB. Constructive feedback? Furn-on should learn to deal with criticism.
9. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Furn-On
Hi Rodrigo,
Thank you for taking your time to share your experience. We appreciate any level of feedback, both positive and negative. Where there is negative feedback, this helps ourselves to learn from this experience and how we can improve.
I have checked with the team and the issue with our Facebook page was that comments were spammed on multiple links which is not helpful to anybody. As a result, the access to this page was removed in line with our social media policy.
If you require any further assistance, please get in touch with the team directly.
Thank you
Furn-On Customer Services
Just great service ,delivery with …
Just great service ,delivery with in 3 days with be using you again
17. Januar 2025
Antwort von Furn-On
Hi Andrew,
Thank you so much for your kind words!
We're thrilled to hear you enjoyed our service and speedy delivery.
We look forward to helping you again soon!
Furn-On Customer Services
Happy customer Delivery was smooth from start to…
Delivery was smooth from start to finish,product 4 door wardrobe was superb quality for the price,£289,much cheaper than ikea,and much better quality.
10. Januar 2025
Antwort von Furn-On
Hi David,
Thank you for your kind words!
We're thrilled to hear that you're happy with your 4 door wardrobe and that the delivery process went smoothly from start to finish.
We’re especially glad that you found the quality of the wardrobe to be superb and at a great value.
If there’s anything else we can assist you with or if you’re looking for more furniture, we’d be delighted to help.
Thanks again
Furn-On Customer Services
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