Firstcry Bewertungen 

My experience with FirstCry felt like fraud, fraud, and more fraud. I received a damaged bedside crib after a major delivery delay. The order was incorrectly marked as undelivered, preventing a return request. Despite around 20 calls and emails, I received repeated promises but no resolution. ₹6,000 wasted and extremely disappointing customer service.

I have ordered a Babyhug Plug & Play stallion Tricycle with parental push along with door step assembly service on 21st May2026 and got the tricycle delivery on 22nd May.I got an update that assembly service will be done after 48hrs of product delivery.But there is no call/sms from fristcry ,and I am also unable to contact at the given number it always shows busy.

Very disappointed with my FirstCry experience. I ordered a product as a birthday gift for my child, but it was not delivered on time. The product quality was very poor and did not match my expectations.
The return pickup and refund process were extremely slow, and I faced several unnecessary difficulties. Even the customer service was very poor and unable to resolve the issues efficiently.
I feel that FirstCry does not value customers' time and money. Customers trust the platform and spend their hard-earned money expecting quality products and reliable service, but my experience was the opposite.
Overall, this was a frustrating experience, and I will not be using FirstCry again in the future. I hope the company improves its product quality, customer service, and return process for future customers.

This was my worst experience with FirstCry.com which i booked on 12th May 2025. I was once upon a time big user of firstcry as I got a baby girl in 2024. But because of their bad service and harassment given by it's delivery men once I am forced to cancel my order as the delivery was not taken even after many days of delay. Finally when I canceled my order due to their bad service; my money was not fully refunded. Big amount of money was deducted. Firstcry is not a trustworthy company. I feel they are almost like a fraud ad I lost my money with them. Now I am buying from Amazon. I personally don't advice people anyone to buy on firstcry platform because of my bad experiences. Today I saw someone got verdict to get Rs.50000 compensation from FirstCry.com due to their bad service and 420 management. So I remembered my bad experiences and want to share with people. My advice don't buy from FIRSTCRY.COM.

Never buy big products from FirstCry. If suppose there is a problem that won't be taken back immediately. Need to wait more than 20 to 30 days.

Very bad experience they r doing scam they have set replacement policy not return for products… if we put for replacement also they will cancel they won't accept or give other product... I purchased rider it says up to 3years baby can ride but my daughter is of below 2years she can't sit its very small n it has sharp Edges near legs of the rider its very bad my daughter got scratches but these people after complaining also they won't understand or agree... Just they will
Say the product is good by seeing photos n says they can't replace they won't send delivery person to check
Quality n issues we r facing with out that they will reject the product… the Custer executives r very bad they don't know how to tackel
Dont order plzzzz firstcry is scam online

Very bad service, while going to return the product on same day they are cancelled it to next day , it having 7 Days replacement policy. Even no coustomer care service number for complaint , don't bye online product from 1st cry.it's get carying to us

Very bad experience I have visited 2 times over Meerut store and today there were abusing each other scolding some workers also workers are fighting with each other in front of customer’s and that’s so inappropriate management even the manger was not looking for thatamd abusing the workers also asked them about the dress they said it’s about some some prices and when I get on bill counter they said the double triple charges about that little dress also I asked for bill some of the worker said the bill will come via Whtsap what the hell are they doing . The dress were dirty yuck it’s so discusting🙅‍♀️🙅‍♀️

Worst app to order anything. They will delay the order like hell. You will waste a lot of time thinking today the order will be delivered. But they won't even care and keep on delaying the delivery date. Also they have very costly products which the same you can get very cheaply on other websites. It is very frustrating to order from it. I have deleted my account and all of my family member's account on first cry and would never recommend anyone to use first cry.

I had a very disappointing experience with FirstCry. Their customer service support is extremely poor—there is no timely response, and it’s very difficult to get proper assistance when needed.

The product quality was also not satisfactory. When I tried to initiate a return due to this, my request was not respected. Instead of processing a return, they approved it as an exchange without my consent. This is not acceptable, as it should be the customer’s choice to opt for a return or an exchange.

Moreover, their own policy clearly mentions that customers can choose between return or exchange, yet this was not followed in my case. Overall, the experience was frustrating and inconvenient. I hope they improve their service and adhere to their stated policies in the future.

Recently I had purchased membership for 6 months. In the app there are showing in terms of months, but they are giving in the form of days. I.e. if we have around 182days for 6 months they are providing only 180 days only. As I call to customer care then they are conveying it as they will calculate 30days month cycle. These is the 2nd time they had done this to me even complaining perversely also.
During placing of order they even not showing when it will expires.

Very poor experience. I thought it is a brand and good quality but I am visiting a store of istcry that's not good. There were more clothes of other brands than Isstcry but they also charge so much, they are selling cheap quality clothes by hiding the actual price and putting their Isstcry tag on them and selling cheap quality clothes and neither carry bags, now any brand gives its own bags, some are shopping from Vishal Mega Mart, will we take a carry bag without name and that too by adding it in the bill, I did not enjoy shopping at all Bhaishab .sec14 Gurgaon istcry ke naam par cheap shop isse accha to kisi acchi shop se shopping kr lete hum staff apne mje me koi mtlb hi nhi h sote sote to batt krte h

Very disappointed with FirstCry's delivery service. My order is delayed without any proper update.

Extremely poor delivery service. My order was supposed to be delivered on 29 March, but it is still not delivered.

Shipment ID: 11013011291372

Customer support kept giving false assurances like “delivery today” with no actual action.

This kind of misleading communication is unacceptable. Very disappointing experience. Would not recommend if you expect timely delivery.

Writing
This has been one of the most frustrating and disappointing online shopping experiences I’ve ever had.
I ordered a birthday decoration set on 15th March for my daughter’s birthday on 24th March, with a promised delivery date of 20th March. The package even reached the nearest delivery hub on time, which made me believe everything was on track. But since then, it has just been sitting there with absolutely no movement.
For the past 4 days, I have been calling customer care daily, and every single time I get the same scripted response: “It will be delivered today.” Clearly, that is nothing but false assurance. Not only has the order not been delivered, but there has been zero accountability, zero transparency, and complete disregard for the urgency of the situation.
This is not just a delay — this is ruining an important occasion. What is the point of ordering in advance if the company cannot even fulfill basic delivery commitments?
Highly unprofessional service, poor logistics management, and completely unreliable customer support. I will seriously reconsider ever ordering again and would strongly caution others against relying on them for time-sensitive purchases.

Amazing experience

I recently visited the FirstCry stores.staff was helpful and showed some product demos.really good services.

Unethical Business! Una(himachal pradesh) Showroom refuses to honor written replacement policy.
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I am writing this to warn other parents about the FirstCry showroom in Una, Himachal Pradesh. I purchased two baby blankets on March 11. Their official bill clearly states a 7-day replacement policy, yet when I went back on March 12—just 24 hours later—the management flatly refused to honor it.
​This is a clear case of consumer fraud. They use the FirstCry brand name to gain trust but follow zero ethics. Furthermore, it is obvious that many of the positive reviews for this specific outlet are fake and posted by their own associates to drown out genuine complaints.
​Do not trust their verbal or written promises. If you value your money and expect honest service, shop elsewhere.
​Date of experience: March 12, 2026

Worst experience
Product not delivered from 20 days, the delivery partner making non sense excuse. They said COD toh hai , chor do mt lo .... 2. Parcel bada h toh app koi vehicle provide karo.
We are not fool that we ordered the product for home 🚚.

I ordered a mattress for a baby, and it came in a very dirty, damaged box. This is a very telling sign of the conditions of their warehouse - and beware this is supposedly a baby product website.