Firstcry Bewertungen 

I would have given 0 starts if possible. They delivered a damaged product and then didn't approve return request. Next after I argued with them, they approved return but are not doing pickup with one or the other excuses saying vehicle is not available and then the keep changing their pickup partners end of the day when I try to escalate the situation. They are holding my money and saying they wont refund until the pickup is done which they are not doing.

Extremely Poor Customer Service & Rigid Return Policy
I had a terrible experience with FirstCry offline store and their support process that left me frustrated and stuck with a product I cannot use.
On 30 April 2026 I purchased three baby dresses (one of them costing ₹1800). One was the wrong size. I returned to the store on 2 May (within a few days) with the dress in completely brand-new, unopened condition. The staff helped with the first exchange, but the replacement also turned out unsuitable (no proper size/age tag). When I went back again to return/refund it, the store team said they were helpless because of their “online billing system” and could not process another exchange or refund at store level.
I argued for about 30 minutes. The regional manager then asked me to wait another week. I did. After that I had to escalate by email to the regional/support team, clearly explaining the situation and requesting a refund since the dress was unused and perfectly resalable. Their reply was dismissive: they said offline stores and the online website are “separate entities” with different terms, and told me to contact the store manager directly — the same people who had already said they could not help.
After three visits to the store and the email exchange, I still have no refund and am left with a wrong-size dress that is useless to me. No one took ownership or resolved a straightforward return of an unused product.
This is unacceptable customer service. A simple size-related return of a brand-new item should not require multiple trips, arguments, waiting a week, and then being bounced between store and “online support.” I will never shop at FirstCry again (online or offline) and will not recommend the brand to anyone.
Extremely disappointed.

Don’t buy in online ..if the product is defective and to replace the same or for return process will take hell out of time - it will be close to month minimum ..

Overall it will be like : order and will deliver defective product and go FK yourself..

Very disappointed with the service. I ordered one item but received the wrong one. Instead of offering an exchange, they processed a refund — and even that wasn't handled properly. The amount wasn't refunded to my bank account within the promise 24–48 hours; instead, it was initially credited to my FirstCry wallet. Very poor service overall.

I have ordered baby lengha at FirstCry but he had sent used and dutty product on 5/9/26.
i refund but don't answer
Order number 23821476GCV659F4DC

FirstCry India likes to pitch itself as the ultimate expert in parenting needs, but apparently, their warehouse team skipped basic geometry. Mixing up a bulky Babyhug Plug & Play Tricycle with a tiny pack of newborn diapers is a special level of fulfillment magic. Unless they think your child is going to sprout pedals out of a diaper, they clearly don't know the difference between a toddler's ride-on toy and a newborn's bathroom. While they are usually fine for shipping basic clothes, trusting them with big gear seems to be a gamble where you order wheels and get wipes.

Extremely Disappointing Experience with FirstCry

I ordered a bicycle for my nephew’s birthday, expecting it to be a special gift. Unfortunately, FirstCry delivered a damaged product.

I immediately requested a replacement, but despite repeated calls and follow-ups, the damaged bicycle was not even picked up for 15 days. By the time they finally collected it, my nephew’s birthday had already passed. The entire experience was extremely frustrating and felt like complete mental harassment.

I was still hoping that at least the replacement would be provided after the pickup. But after waiting all this time, I was told that the product was no longer available.

This is what makes the experience even worse. If the product was unavailable, FirstCry could have informed me at the very beginning instead of making me wait for 15 days, repeatedly follow up, and ultimately waste nearly one full month.

A birthday gift became a month-long ordeal, and in the end, there was no proper resolution at all.

Very poor handling of the issue, terrible communication, and absolutely disappointing customer service. I would seriously think twice before ordering from FirstCry again.

Order id - 43651586RCZ428BF1F

I wish to raise an serious concern regarding the pricing structure and the benefits represented under the Club Membership.
Upon checking the current pricing of the same product, I observed that after applying the same STEALZ discount, the price payable by a Club Member is approximately ₹718(also i paid additional 543 for membership) whereas a non-member can purchase the same product for approximately ₹714 after applying the same STEALZ discount.

This raises a fundamental question: what actual financial benefit is being provided through the paid Club Membership?

Despite charging me approximately ₹543 towards Club Membership, the product price available to a Club Member is not lower than the price available to a non-member under the same discount offer. In fact, based on the current displayed prices, the non-member price appears marginally lower.

Therefore, the manner in which the membership and pricing are presented appears misleading from a consumer's perspective. A customer paying an additional membership fee would reasonably expect a clear and identifiable benefit, particularly preferential pricing or exclusive savings. However, in this case, no such apparent benefit is reflected.

Shared screenshot for prices for club members and non club members to customer care team of first cry

⭐ 1 STAR – Extremely Disappointing Experience with FirstCry

I am extremely disappointed with my recent experience with FirstCry. What should have been a simple delivery turned into a frustrating experience involving repeated delays, multiple follow-ups, poor communication and no real ownership from the customer service team.

I had ordered two products and, despite several emails and follow-ups, the delivery kept getting pushed to a new date. It has been extremely frustrating to repeatedly hear that the products would be delivered "soon" without any concrete resolution.

At one point, I even received communication suggesting that the delivery had never been attempted and asking whether I wanted it to be re-attempted. This was particularly frustrating because I was already waiting for the order and had been following up continuously.

After my last escalation, I finally received a call from the team assuring me that the delivery would happen by Saturday evening or, at the latest, Sunday. Unfortunately, even that commitment was not honoured.

One shipment (Shipment ID: 40115648469642) was eventually delivered, but it arrived in an open box with damaged product packaging.

I am still waiting for the second product.

The delay has also caused me additional time, inconvenience and financial loss, as I now need to courier these products abroad. As mentioned to the team earlier, this additional courier expense would not have been necessary had FirstCry delivered the products within the committed timeline.

What is most disappointing is the lack of ownership and proactive communication. At no point did I feel that someone was genuinely taking responsibility for resolving the issue. I had to repeatedly chase customer care for updates, while FirstCry seemed unable to provide even a reliable delivery timeline.

I also had to ensure that someone was available at home, because there was no clear information about when the delivery would actually arrive.

For a company of FirstCry's size, I expected much better customer service, communication and accountability.

This isn't just about a delayed parcel. It is about the complete customer experience — repeated promises, missed commitments, lack of communication, inconvenience and finally receiving a shipment in an open/damaged condition.

Very disappointing experience. ⭐ 1/5

I hope FirstCry and its management take this feedback seriously and improve the way delivery issues and customer complaints are handled. Customers should not have to repeatedly chase a company for something they have already paid for.

Plz don’t buy anything from first cry they are fraud. i have recently purchased baby stroller and there is a part missing in it. If o am trying to replace or refund both are not happening. They are just postponing the pickup date in the site .

They delivered only part of my order and canceled the rest, falsely claiming the delivery agent couldn't reach me (I was home the entire time and received zero calls). When I contacted customer support, they promised a re-delivery attempt, but later canceled the remaining items because their agent simply refused to deliver them. To add insult to injury, when I tried to reorder the missing products, I was forced to pay the shipping and convenience fees all over again. Do yourself a favor and save yourself the hassle—avoid shopping with them. This is my 2nd experience with firstcry, where order is partially cancelled as delivery agent cant deliver.

Firstcry such a pathetic site that after making claims that my ordered package will be delivered, it has changed the delivery date thrice..not once , not twice..THRICE!!! And to add to its pathetic nature, it has a Customer Care executive who's none other than a COMPUTER GENERATED MODEL who just picks certain words from the conversation & Answers. I have ordered several times from firstcry but the delivery service has definitely taken on my nerves..deleting the app..and will SURELY NEVER recommend this business to anyone!!! I had ordered for my kid's special occasion & so disappointed. I have no idea whether the order will be canceled or not, but definitely never ordering from them again !!! #deliveryservice #delay #nostars

Very disappointing delivery service! Order No. 22507663BVR24E9077 has been delayed for several days and is still not delivered. FirstCry/XpressBees even shared a delivery agent’s number, but the agent said he doesn’t deliver in my area. Despite repeated complaints, there is still no resolution. Extremely poor coordination and customer service.

The order was at our house, but there was no OTP received and they denied the order. It’s been a more than 2 months now. No order and no refund. No one respond to the query. Looks like a scam same thing happened to my friends. Don’t order anything online from FC

...staff behaviour was damn good...helped us to get our gifts..patiently......product was satisfying and overall experience was a total worth it!

Worst experience with first cry got missing item in the order also has faced major issues with the delivery agent he haven't delivered my ordered on my registered address I don't know what kind of pathetic service is this . Really worst experience

Firstcry is one of the worst site and worst company I have ever seen. There customer service is worst and products is also worst if I have negative star I will definitely give them. They don't have any sense of responsibility.

My Shipment ID - FCYP0007138376, For more than 15 days every day I get message that shipment is delayed. The company always expects you to pay online with no COD. This is the worst experience I have ever had.

Don't get scammed by signing up for their membership programs.

I ordered littles baby’s diaper on 26.07.2026
It got delayed till date I have not received my parcel it shows porvorim Goa but it’s not moving from there since long an am contacting customer care they are saying ground level logistics issue they will acecalte my issue etc but till now my issue been not resolved
I have ordered lot of stuffs from First cry I never held such problem this is the first time am really frustrated as you know diapers are very necessary for baby’s if we change other products than regular they might get infection
Regarding this delivery I had horrible experience