FamilyPoolFun Bewertungen 

SCAM!!!!!!! DO NOT BUY!!! They do not have pools!!! We ordered May 20th,2020 and still have no pool just another month of waiting we finally canceled and contacted paypal for a a return.

BEWARE!! This company is crooked! Does NOT even deserve one star!

I am writing this review to hopefully save others from this nightmarish ordeal from Jay Backer! His website is a scam.. do not and i repeat DO NOT order from him. We purchased a pool and other items from him on June 10 2020 it is now the middle of August and STILL nothing was delivered. You can NEVER get hold of anyone.. you leave messages good luck getting a response and if so it will not be of any substance! I had placed several messages, emails and texts (they supplied a number to call however when you do place the call you immediately recieve a text stating to text this number only) you leave a text and again.. NO REPLY. They take your $$$ and that's about it. I had placed an order for almost $4,000! and all I got were excuses.. no answers back and fake postponed delivery dates. Once I had actually spoke with Jay himself and he was nothing but nasty over the phone. Excuse me but You have alot of my hard earned money you shyster and this is the treatment I receive when i ask about my order?! My only thought is his theiving ways are getting the best of him and he's stressing trying to keep everyone from asking him questions! what does he expect??? You will hear excuse after excuse he is really jumping on the COVID 19 train here... I'm sorry but I work in the health field i am more than aware of COVID however stop using excuses on this matter trying to make it look like the order will be postponed due to this! People DO NOT ORDER FROM HERE.. My thoughts are.. Jay is typing to people from a basement taking everyones money everyday. This is wrong! I had to eventually go to my bank and they got my money back within 24 hours. Thank God.. it was explained to me that i was lucky most banks will not back up the customer on these issues.. and thats how Jay gets rich quick. Following our bank working for us, i contacted Familypoolfun.com to let them know to STOP this order ASAP.. I'm sure there was no order to begin with... i recieved a computer generated message that did not fit my email of contact.. then i received another email when i responded to that one again.. computer generated with a few new sentences and this time from Jay himself.. Funny how within 30 min i received 3 messages and in two months of waiting thats about how many i received in total from this joker. I was told in the email that they would request a cancelation and i responded with NO STOP ORDER ASAP. Jay responded back with a long message basically trying to be professional and ignorant all in one message. Then the kicker here is.. they contacted my husbands email stating that they would bill his card again for the amount??!! Good luck Jay.. the card was disabled due to figuring you would try something dirty like this. I don't know how he lays his head down at night! Then a final email stating that order had been canceled.. what a joke.. We spent weeks preparing our back yard for this pool.. waiting and waiting in good faith and then to only get screwed over. I ended up ordering from THE POOL FACTORY last wednesday.. AND OUR POOL WAS DELIVERED TODAY!! ONE WEEK.. ONE WEEK and wonderful customer service.. this is the place to shop! IF any one is looking for a pool.. however summer is just about over at this point.. save yourself and order from The pool factory you won't be disappointed! I don't know how Jay and his team of degenerates even look in the mirror.. and he has the nerve to end his answering machine message with God Bless.. UNREAL

BEWARE!!! Same story.....we ordered a pool from this "company" on May 17, 2020. Can never get anyone on the phone or to answer emails until you start throwing around the word scam. And when you try to press the issue of getting answers the response is quite nasty. It has been delayed and delayed, each time with the same generic email response about the manufacturers not meeting their deadlines and that next year will be harder to find a pool to purchase. Here we are 12 weeks later and no pool. Says it will be delivered between Aug 31 and Sept 11. Sure.... The real kicker is when we called to confirm the order, we were sold more products over the phone. This is a scam. Jay Backer (if that is really his name) is a con artist. And from what I have heard they keep 5% of your purchase price for a cancellation fee. A cancellation fee?!?! For what?? A product they never had to begin with, and never intended to deliver. I don't know what kind of scam they are pulling, but somehow they are holding thousands and thousands of dollars from unsuspecting customers for months on end. Probably drawing some sort of interest or return. He needs to be sued and shut down...but people like this just keep coming back with another scheme to rip people off. Just Unbelievable! I am furious!!

DO NOT order. I made an order in May and was told it would be delay because of Covid. My delivery date was pushed back so many times. on 7/30 I decided not to wait anymore as once more a deadline had come and gone. I canceled my order and waited a week for the refund. 2 weeks ago I ordered from The Pool Factory and my pool is already at the distribution center and will be in my house this week. family pool fun told me that the manufacture was behind and that next year it would be harder to get a pool. Save yourself a headache and just buy from the pool factory. you might have to wait for them to stock up on the size you are looking for but it will be less than waiting on your pool from family pool fun.

DO NOT ORDER!!! BUYER BEWARE!!! I ordered my pool on June 22, 2020 and was called the next day to confirm order. The lady I spoke with told me it would be delivered in exactly 4 weeks. As it came closer to 4 weeks I heard nothing so I contacted the company. You cannot get through on their phone numbers so I emailed several times. The owner Jay called me and BERATED me on the phone for basically inquiring about my order. He then proceeded to raise his voice that I had given him the wrong number to call and then he said and I quote, "Go back! Go back and look at your email!" After we hung up I did go back and look and I had given him the CORRECT phone number. I was dumb enough to allow him to talk me into proceeding with the pool order because he assured me it would arrive the first week of August. As you can imagine, that time came and no pool arrived. He then told me 2 more weeks. The emails he does actually answer normally have a copied and pasted section about Covid and the warehouse missing the shipping schedule. In his emails he explains that some companies are taking 6 to 8 weeks to process orders yet his company (FamilyPoolFun) is not. BUT here I was at week 6 and told 2 more weeks. I hope he realizes people can do simple addition. I demanded my refund. I emailed after several days to check on my refund and he THEN told me he told the warehouse to cancel my order. My pool was never even at the warehouse according to previous emails! He then actually tried to convince me to put a pool on lay-a-way (he said other customers are choosing to do lay-a-way) since pools will be more expensive in 2021 due to the shortage this year. He sent me a cancelled invoice and told me 3 to 18 business days for my refund to process. I received my refund 9 business days later (which is today). Surprise! He retained $85 of my money as a "cancellation fee". A fee for a product HE NEVER HAD!! He has very poor business practices. He claimed he had merchanise in stock only so people would purchase. There really is a pool shortage, you can look it up, but he saw the opportunity to line his pockets and he took it by claiming he had what others did not. Then people began getting wise and demanding to know where their orders are and wanting refunds. He does not update you until you actually slam him with emails and then he spins another story of the warehouse missing the delivery deadline. He commented on someone else's review that he was allowing orders from his website in order to place customers on a waiting list. It does not state that on his website, it says the items are IN STOCK and that is FALSE! He seems shocked that people are angry. No wonder - customers believed he had the products in stock and many of us spent hundreds to thousands to prepare our yards where our pools were to be installed - YET THERE IS NO POOL! He rarely communicates and when he does, he lies and comes off incredibly disrespectful. Please listen to me and to everyone else who has had the headache of dealing with this business. SHOP ELSEWHERE!!!

Awful company....promises but no follow through. Promised my pool 3 to 4 weeks, here we are over 12 weeks later and no pool. And pool season is almost over. Jay is not to be trusted and is all stalling techniques. Awful company, do not buy from them!

They promised a pool and we set up financing and waited, and waited. You can't reach them by phone, the Facebook does work but they just have a generic response nothing real and the support site where you post your activities has no real responses, they just say resolved.

When you get them on the phone, they are rude and lie. 2 months later than the original date we were supposed to/ promised to get the pool and we have nothing but "resolved" activities and no pool or help.

FAMILYPOOLFUN YOU SUCK!!!!!

We ordered a new solar pool cover. Our experience was awful...it took forever and I kept calling, they wouldn’t answer their phones, No tracking number. I sent emails and it wasn’t until I contacted Pay Pal and started a claim did they finally send it out. It took 7 weeks.

I bought a pool and several accessories on May 17th didn’t receive the pool until the last week in July. We did not receive the upgrade pool liner I bought for an extra +$300. The pool is not the pool I ordered. They did not send the pump or ladder. I am so upset, their customer service is the worst. I am not a happy customer.

Jay Backer is a scam artist. I purchased my pool on April 30th.
I get it! It’s covid. Things are back ordered. But why sell and continue to sell product that you don’t have, and won’t have for months and months. I am understanding to the situation to a certain point.
May 30th was our original delivery date.
June 30th was the “I’m sorry. Things are delayed.” Delivery date
July 23- Aug 3 was the “Please bear with us as we go through this unprecedented time.” Delivery date.
Now it’s August 13th and I don’t even get a lame excuse email anymore. Took our money and ran.
We graded our backyard, poured concrete and built a deck in preparation for this pool. Yeah, we have a deck to nowhere... looks great.

So wanted to give an update on a review I had written. Like others I was charged for a product I ordered and had an awful time trying to get an answer to what was going on with it. I AM HAPPY TO ANNOUNCE that Jay and his team have credited my account back the money!! It did take awhile from start to finish to resolve, but they did come through. I hope the same outcome happens for everyone else, which I’m sure their working diligently on trying to do. Keep reaching out as tiring as it may be. Best of luck

I've had the worst experience with this company and their lack of communication. I ordered my pool in May and have been given several different delivery dates. I aske them to cancel my order after getting another 3 4 week delay and they charged me a 5% cancellation fee on a pool they couldn't deliver. Not only am I upset I've waited all summer for a pool but they held my money for months and now charge me a cancellation fee. They are horrible business people.

Ordered on May 9th. I’ve been given 3 delivery dates. Still no pool.

Can’t be trusted as reiterated by others. Lies about ship dates and lead times. Has been paid for over 10 weeks in full. Order may 17th, called after complaining for a week about getting a ship date to only lie for a July 6th ship week. No shipment, no call, nothing. Trying to get a refund bc the only reason we bought from them was a 3-4 week ship time even though the website says 24 hr shipping. Lie after lie after lie.

I called the Browns Valley sheriffs department today to start to report to get my money back. You can also contact the Minnesota attorney general if you are going thru the same thing that we have with this company taking our money then having 4 false expected delivery dates and still don’t have a pool. We’ve had zero communication or responses to hundreds of emails, messages and calls. Only time they message is to push it back our delivery even longer.
We called them in May to make sure they had the pool we wanted. They owner assured us that they did have it in stock. We paid for it in full and then suddenly the pool just disappeared!! They can’t ever answer the phone let alone an email. Taking thousands of dollars and then disappearing is not ok!! They are also deleting posts off their Facebook page So everyone that complains gets deleted and then blocked.

Can’t get ahold of anyone. It’s been 5 weeks still haven’t received a pool. No one will call or email back.

Do NOT order!!! All these people complaining are right!!!! We ordered our pool in June 3rd. They took our money right away, website stated delivery within two weeks. After 2 weeks we asked where is our pool, got the same answer that manufacture did something wrong and it will be shipped two weeks later. Every week we would email with no answer. After five unanswered email, Jay replied with scheduled delivery dates for July. Of course we have not received anything. Also he said if we want to cancel, there are other families waiting for the pool and that manufactures say it will be even harder to get pool next year. What a disgusting manipulation. We just requested a full refund. We are ready to press charges as well. We spent thousands of dollars for leveling the ground and additional pool items. I am disgusted and we won’t let them to get away with playing, lying and manipulating with people like that.

If there was an option for zero stars that is what this company would be rated. They were so quick to reel you in on their website with false information. FIRST of all I ordered my pool in May and just got it 3 days ago without a liner that was included on my order and NOT noted that it would be shipped separately. Which is what the company is saying now. Got an email on Friday that I would receive my liner by this week. However you ask for a confirmation number and tracking number but they can't provide. So let's call the company and now to be told it could be another 2 weeks. So needless to say they got their money while we still have an uncompleted pool. As you can read and see here this is a very dishonest company. I highly DO NOT recommend this company. Shop around at other companies that are straight up honest on their sites even if you have to pay a little more for the pool. It will be worth it in the end.

Do not order from this company, they will rip you off! I ordered a pool in April and was told it would take until end of June to get it. Here it is, end of July with no pool, no refund, and no contact from the company despite several calls, emails and texts. They were very kind and helpful when I ordered, but have now stolen my money and from other reviews, it looks like I'm not the only one.