FamilyPoolFun Bewertungen 

Placed an order for two items, they billed for both and only shipped one item. After numerous contacts they finally shipped the additional item weeks late. Upon receipt, one of the items was of poor quality and the other the wrong size. When I tried to return they would no longer reply to numerous requests for an RA number. Finally had to file a dispute with the credit card company in order to get our money back.
Due to lack of customer service, lack of responsiveness and poor products would highly recommend NOT doing business with Family Fun Pool.

Ordered a pool pump and motor, nearly $700.00 3 weeks ago. Still no motor at my home. The customer service is absolutely AWFUL!!!Run, don't walk before ordering anything here. They don't care about the customer, just the money. I will file a complaint with my credit card and get my money back. Never again with these clowns.

I ordered a vacuum from My Family Pool Fun Inc. I made every attempt to cancel this order per the web site instructions for 3 weeks after I placed it. I still received the order over 3 weeks later. I returned the order (at my cost) and was charged a restocking fee of $66. The owner finally emailed me back only after I questioned his business practices. In his email, he admitted that “the system did not pick up the cancellation”. I’m out over $80 because his company did not cancel the order. Please do not do business with this company or any other affiliated with it. This is a terrible company that will just cost you money! If you don’t believe me, before you order something, just try to contact them. Email, phone doesn’t matter just try!

No issues, quick delivery

Ordered In the Swim Winter Pool Closing Kit. Through Amazon, they were a vendor on there. Didn't receive In the swim winter pool closing kit, they substituted other stuff & I received other brands stuff & they shorted me product. Now I've have been trying to get my money back & they don't respond, other than contact tech support. I want a refund! I didn't receive what I ordered. Sleasy company, STAY AWAY!

Update. I returned pool on Aug 28th. Still no refund. I have complaints on BBB, credit card company and on here. When Family Pool Fun responds to the complaints to these complaint handling companies, he simply lies. If you are as frustrated as I am dealing with this company, KNOW THIS!
Jeff and Jay Backer are owners of this company. They are also running or have run for House of Rep. for MN government. Search Facebook "Jeff Backer MN 12A" or "Jay Backer House MN 20A". Let his followers know how they handle their business. Let them know to look at their BBB, Trustpilot, Reviews.io, to see how they treat people in their business dealings.

If i could rate this company a 0 i would. I ordered an above ground pool April 24, 2020. I was told it would take 2 weeks for it to be delivered. I received multiple emails saying the shipping was being delayed. My order has been delayed 5 times. We are going on month 5 and still no pool. Its funny because the state that the warehouse is at NEVER got shut down. I've called Family Pool Fun multiple times and they never answer the phone or call you back. This company is the worst. Do not waste your time with this company. We will probably be contacting a lawyer very soon...we contacted the finance company they put us through and told them what was going on, that we've been paying on a product since April 24th and have been told multiple times it will be dilivered by a certain date but always that date comes and goes with NOTHING delivered. The finance company has been nice enough to stop payment until product is recieved but still we're out over a 1000 dollars so far. If you look up the state South Dakota which they are stationed out of they were never shut down due to covid...but all Jay wants to say is we've been shut down due to covid..please bear with us someone at the warehouse had covid now they had to shut down for cleaning...well how big is this warehouse??? The size of South Dakota??? Must be!!! Because apparently they are still cleaning from months ago....

If I could this company a zero I would. Worst customer service. Ordered a pool heater over 2 weeks ago. All you do is play phone tag with one person who is never available. Don't wast your time or money with this company

This is the worst company ever to deal with . I placed an order with them and then realized I ordered the wrong thing so I sent a request to change my order and got not response so I i was like well if their customer service is this bad I don’t want any of it so then sent a request to cancel the whole order . Got not response . So the one item that I really did not want they sent to me anyway WITHOUT payment because by the grace of god I put in one number wrong on my card so it wouldn’t go through for them . Keep in mind they sent the item anyway . I was like this is ridiculous I’m not paying to have something shipped back that I didn’t want . So I waited . Oh guess what ? They finally know how to communicate. Crazy how that happens . Only to get a rude message on my phone threatening to get an attorney on me for something that they screwed up on . DO NOT deal with these people

This company took my money. No response for 5 months. No pool arrived. Buyers beware. You will not get your product or your money back!!

I ordered a slide June 10th and my card was charges right away but never received a shipment confirmation. I never got a response by phone so I emailed them. I received an email that the slide I ordered was not available but that they have the same slide in a different color. I said that was fine but still no confirmation. I emailed again and I got a response that the slide is no longer available and that they are going to upgrade me to a different slide. I agreed but still no confirmation. I emailed again and now I received an email that they cant complete my order and are issuing me a refund 3 and a half months later.

Worst company ever. Customer service is nonexistant. I placed an order for a pool liner over two months ago. My credit card was immediately charged. I emailed and called repeatedly and got no response whatsoever. I finally contacted my Credit card company to dispute the charge two days ago. Family Pool company contacted me this morning via email :

Jay (FamilyPoolFun.com Support)

Sep 13, 2020, 10:14 AM CDT

Hello

Thank you for your email.

We had to stop the order as you filed a chargeback.

Have a Great Day!

Thank you
Jay Backer
320-695-2899

Absolutely unbelievable!

Update 9/13 @ 1:00pm

Now Jay has resorted to copy and paste answers to emails. I did not order a pool and had no kind words to him or the company in any email. Yet he sent me this response after I emailed him back informing him of his horrific business practices:

Hello Melinda:

Thank you for your email. Because of the chargback we had to stop the order as we assumed you did not want it.

It has been the most unusual season. At a time when we are navigating so many obstacles with state restrictions,social distancing requirements and manufacturing issues caused by COVID-19, nobody was prepared for the season we are experiencing in the industry. While it is taking longer than we would like, we continue to work through orders as soon as we can.
The manufacturer that produces the swimming pool you ordered has missed the delivery date to process your order as we were promised. Inventory is limited across the industry as a result of the COVID shutdown.

We sincerely apologize for this inconvenience, and thank you for understanding. We are working hard 7 days a week, even holidays. Personally, I would like to say thank you. The understanding and supportive comments we have received from so many of you have helped us continue to work tirelessly during these demanding and challenging times. Your kind words have reminded us why we do our best every day.
Thank you

Jay
FamilyPoolFun.com

I'm wondering if any of the positive reviews are real???

We’ve been waiting for our pool liner for 2 months and we finally received it this weekend. It was an easy one day set up and we’re excited to use it throughout September. Although we finally got our complete pool and it all works, I wouldn’t recommend this company because our entire backyard was destroyed and so was our entire family’s summer. Thank you.

On July 29, 2020, I ordered a Hayward 24 Pro Series Side Mount Sand Filter with 7-Position Side Mount ($640.96 charged to my AmEx card on August 7) to replace my existing leaking Hayward Sand Filter. I made several phone calls and emails to inquire about when the product would be shipped. Familypoolfun.com (Jay Backer, Cierra, Cindy, Andrea) kept giving me different dates, but nothing specific. Jay was very short in several emails and I was given many excuses, including being told that I would not get a tracking number until two (2) days before delivery. When I finally realized that familypoolfun.com never had the product, could not get the product, and/or were never going to ship the product, I cancelled the order on August 11, 2020.
They only refunded my AmEx card $608.91, because they charge a 5% processing fee!!!! You will not find this stated on their website anywhere. It is only printed on your email confirmation after you place your order. After doing some investigative work online and reading many negative reviews, apparently familypoolfun.com uses this tactic (charging a 5% processing fee) by selling products they do not have and then when it is obvious to the customer/consumer their order is never going to ship, they have no other choice but to cancel the order. I also found out that familypoolfun.com (owned by Backer Wencel, Inc. or B.W.Inc.) is NOT a Hayward Industries, Inc. authorized online dealer. Consequently, familypoolfun.com would not have Hayward product(s) in their inventory.
I consider this illegal tactic to be Internet Cyber Crime and have started filing complaints against familypoolfun.com, Backer Wencel, Inc., and/or B.W. Inc. with the following: American Express Fraud Prevention, Hayward Industries, Inc., Minnesota Attorney General’s office, FBI IC3 (Internet Crime Complaint Center on Internet Fraud), Federal Trade Commission (FCC) for Computer Crime, and the Better Business Bureau (BBB).

They say a business is only as good as their customer service.... Well, if that is the case, Family Pool Fun would be bankrupt and out of business years ago.

Yes, they were hit with a bunch of orders and yes, their suppliers probably pushed back delivery dates.... These may be valid reasons our guaranteed delivery time of 3 weeks turned into 3+ months but the lack of communication is unacceptable.

I own an internet business as well and when Covid hit our sales went up over 200% yet we never had a single customer unhappy or a single customer that we did not delivery on our promises. Don't use Covid as a excuses for the poor management of your business and resources.

Individuals and companies like Family Pool Fun just saw the $$$ coming in and didn't bother keeping every customer notified. In the age of internet sale and purchases you lose the face to face contact. You must make up for that with timely communication and great customer service. Neither of which you will receive if you place an order from Family Pool Fun.

After waiting over 3+ months for my above ground pool to arrive I finally said enough is enough. Canceled my order for a $5,000+ pool. I did receive a refund a couple weeks later minus the 5% cancellation fee they imposed which I felt was a joke. I canceled my pool because they couldn't delivery on a single promise... So now I am penalized for it...

Do yourself and your family a favor. I would rather go out in my backyard and dig a hole with a shovel and swim in a mud-pit than ever order a pool/product from Family Pool Fun!

In a time where EVERYTHING is uncertain and just plain crazy... and I wish the communication was a little better. The product i ordered arrived (a lot later than expected) however it is a wonderful product, money well spent.
this company is NOT A SCAM - they are hardworking family owned company that is doing the best they can... like everyone else. LIke i said i wish communication was a little better, but you have to give grace .. everyone is doing the best they can. BE KIND to one another....

“BUYER BEWARE”

We purchased a pool kit on June 2020 when they called and we talk after purchase we were told that we would be getting the tracking information in about a week. We never received a call or any tracking information tried multiple times to get a hold of him.

Jay then told us that they was all on back ordered, then we could expect delivery of our pool on August 3 to 13. Then they said if we cannot wait they understand and would refund our money. On August 3 still no email, so we again sent Multiple emails and tried to call, still no reply. On the 3rd we sent a email on tried to call them, saying if it has not shipped to cancel the order!

So we sent another email requesting status and we stated if the pool has not shipped please cancel the order. I sent another email asking if my order had been canceled, Jay finely reply and said no.

We was told once that it was due to shipping delays, we told him that we would drive up there and pick it up, Jay told us he does not allow that due to COVID-19.

We want our money back not reply sent three or four emails still no reply trying to call left messages no reply.

Then we get another message from the company stating it will be the end of August I replied and told them Just cancel we want our money back no reply, still no reply.

We called are bank And reported what was happening and what was going on. They wanted us to file fraud complaint! For them selling items that is listed in stock and saying it was in stock but not being true! I told him I did not want to do that I just want our money back.

After three weeks of emailing calling leaving messages finally getting a an email from Jay which is a very rude person. Say thing like in a perfect world, perfect this and perfect that. Well it is not, and we know that! But, don’t lie just be honest.

I told him we just want the order canceled! I don’t understand why it is not being canceled we want our money back. Finally 3 1/2 weeks after telling them the first time to cancel our order. Very rude Jay told us our order was canceled, now three days later it still shows our order is being processed.

They did tell us it could take up to 20 days before we receive our refund, why? When they can take the money out as soon as we place the order, why does it take 20 days to get our money back?

I believe they just say whatever they want to get your money. They make you believe that they are a Christian-based company, that they use Bible verses all over their website to help fool you into this. They lie to you so much, how can they be a Christian-based company.

So here We are almost 3 months later when promised a pool And having to pay for a loan! When we don’t have the product.

Now are they going to pay The loan payments, NO! Are they going to pay for all the dirt work that we had done for a pool that was promised, NO! Are they going to pay for having the dirt work redone after it sit there For three months, “NO”, and now it has to be reworked. Yes we are very mad, about this!

We do believe this company should not be in business!

We believe this company should take all the Bible verses off their website because, they are not “Christian-based”, we believed if they was a Christian-based company that would they be honest to you, and tell you at the beginning they are not in stock, and it could take 3 or 4 month!

Besides that, after we made our purchase. Now on their website they have warnings that it might take a couple of weeks longer. Where is the couple weeks, why wasn’t we told that it could take months. When we had one found, that we could of had in a week. But we was trying to save little over $200. If they honest at the beginning, we would of purchase the other pool.

Then we found out another couple at our church also ordered a pool from this company in May 2020, and they are getting the same runaround as we are. They told us Sunday that it will be October now before they get the pool in. We told them not to count on it.

If you cannot get Items, why are You trying to sell the items?
Other company websites has it listed out of stock.

So they are selling items they do not have in stock they do not know when they will be back in stock. This is fraud, we should of listen to are bank.

So “BUYER BEWARE”, do not buy anything from FAMILYPOOLFUN.COM THIS COMPANY WILL LIE TO YOU!

We have kept all of the emails from this company and the couple of text messages they sent to us! So, now when people ask us about purchasing a pool. We tell them to not us them, and we tell them why.

We are also, more than happy to show them the emails messages if they want to see them!

DO NOT BUY FROM THIS COMPANY! Purchased a $3K pool package in May. It arrived 3 months later 2 months after it was supposed to arrive. Company doesn't return phone calls, doesnt answer emails, the tracking information never worked, no instructions, missing parts, and now they placed a new charge on my card. Straight up FRAUD!!!!

Absolutely terrible customer service. Ordered pool May 22, after calling and being told 2-3 weeks. Got call 2 or 3 weeks later saying it will be 4 weeks. They finally deliver pool but no liner, real freaking awesome after I just spent the last month trying to build a deck with no pool to build around. 2 weeks after that we finally get liner but still missing solar cover after a total of 3 months+. What a joke. I wholeheartedly recommend to find somewhere, anywhere else to order from.

I am happy with the stairs and with your responses to all of my questions. I would love for your Q&A to be updated where shipping is concerned. But overall I am satisified!