FamilyPoolFun Bewertungen 

UPDATE: so when I disputed my charge with paypal the seller had 10 days to reply on the 10th day jay sends out the tracking number that he sent out the pool that day. Thank God i canceled the order through email so i was granted a refund because i already ordered another pool from the pool factory took 12 days after i ordered the pool to get it delievered. DO NOT ORDER FROM THEM it will be a headache. I RECOMMEND YOU ORDER FROM THE POOL FACTORY KEEP LOOKING ON THEIR PAGE THEY UPDATE INVENTORY EVERY DAY.

We live in Ohio and we visited a dealer about a pool. The only one they had available, was way too large for the area we had in our yard. Due to COVID-19, they told us they couldn't get us another pool unless we waited 8-12 weeks, or more. On top of that, they didn't know if they could install it, due to where we lived in proximity to their dealership. Even if they would agree to install it, we were looking at September. Not to mention their installation price was not all inclusive. So, we started looking around for just pools, with a subcontractor to install it. We called every dealership within a certain mile radius from our home. No one could get us a pool. We then resorted to shopping online. Every web dealer from our home to Georgia, had their pools marked as Out of Stock. We came across Family Pool Fun, and they told us they could get us one. I placed the order and Jay text me that evening to ask if I had any unanswered questions about their pools. Andrea followed up soon after with a phone call to confirm our order. She told us roughly four weeks, but that she couldn't say for sure, due to COVID-19, it may take longer. Jay responded to my text message a little over a week ago that it was due to ship by late last week. It arrived today and everything that we order was on the pallet. The pallet was in great shape with shrinkwrap and strapping! Saia was the carrier who brought it, which it did take them 7 days to ship our pool less than a 6 hour transit. A total of 7 weeks from the time we placed our order until it delivered. But you must understand, we live in a rural part of Ohio and with all of the issues with COVID-19, things are at a crawl. None of these things are to be taken out on Family Pool Fun. It is not fair to mock someone's faith, or accuse them of being thieves and liars. They took the time to put us on a list that others were not even willing to do. Some dealers wouldn't even return our calls. So thank you Family Pool Fun for what you did for our family!

Back in April we ordered a pool heater, a solar cover, and a pool light. I guess we were lucky, because at least the heater and the solar cover arrived. We never received the pool light. I have have called, (at first they answered) and emailed. Now they never answer and they send emails back saying they are looking into it, but never reply. Very frustrated. I want my $200.00 back! Don't take a chance on this company! Order from a place where you can call and talk to a person so you know if there is a problem you can talk to someone and get it worked out.

A master class in bad customer service.
Jay and his partner/brother Jeff operate Backer Wencel Incorporated. This holding company operates familypoolfun, familygokarts, and some Lucas Oil distribution derivative. In addition to these web properties, they offer "e-logistic" services (insert irony here) and dabble in private equity lending?! (where is your refund monies?)
*helpful hint for those seeking something do to make the sting of being marginalised away. Jeff Backer is a member of the Minnesota House of Representatives....He is also up for reelection this year. Pro tip
- sending emails to the various MN House entities charged with member ethics oversight is just a google away....

My pool saga.
Ordered pool May 27th.
Confirmed with Andrea during "confirmation" call that the pool was in stock (pro tip #2 - they stock nothing).
One week later I receive an email stated that their pool distributor missed a delivery from the manufacturer. New ETA, 1st week of July (red flag #1 - I was bcc'd on the email) This was a form letter to presumably everyone that order a pool from that given manufacturer/distributor. I suspect everyone received that email. Ok fine. The combination of Covid supply chain disruptions and the fact this is a "luxury" item quelled my annoyance. Two days before the end of the 1st week of July where one would have expected a shipping notification..nothing. I proceeded to use the given channels of recourse only to be ignored. I turned to the interwebs and found the relationships that I mentioned in the beginning and contacting Jay and copying everyone that had some skin in the game..... I received a reply in 7 minutes......
I respectfully asked for a full refund and Jay kept replying with "are you sure you want to cancel?" to which I confirmed each time of the 3 times he asked. The really messed up thing is that I one of the responses he quipped, "your pool will go to another family that is waiting".... I found this tragically funny and confirmed to me his God fearing manner is a weakly clad facade. Long story longer I disputed the charge with my CC company and order a pool from thepoolfactory on July 9th. I received it on July 20th. It was easy. They picked the phone up on the 2nd ring when I wanted to confirm they had the unit in stock. (pro tip #3 - they have stock, in a warehouse, on their property)
best of luck to all those unfortunate enough to have had to deal with this company..... email is your friend, squeaky wheel.....

I would give this place a negative 10 if I could! I ordered a new pool ladder on June 16th and was told 2 to 3 weeks for delivery. It's been 6 weeks. I've sent numerous emails, called and I only get computer generated replies saying if I haven't received my product to wait a few days. They charged my card a week after I ordered. Now I can't get a refund! Don't buy from this place! They are scamming people! Worst customer service EVER! I'm considering filing a police report if I don't get a refund

Once again I am giving 1 star because 0 isn’t an option! I’d love to be able to do a follow up at some point about my pool, if in fact I ever receive one! I ordered back on May 2 and was told it would be 3 weeks for fulfillment. I began emails about weekly after that with delayed responses that weren’t very informative. When I mentioned canceling it has always been “Well that’s fine. Just let me know because they are plenty of other families waiting on a pool!” The last communication I received was back on July 7th. The email stated I should receive my pool between July17-23. Those dates came and went of course with still no pool or update of any kind. I have sent an email to Jay every day this past week and have received nothing in return. I wish if they don’t have any pools they would just at least be honest and stop selling them giving 3-4 weeks as the fulfillment date. Other companies are saying they are out of stock! Why does family pool fun keep trying to convince us we’ll get a pool within a few weeks? I will write a follow up review, if I ever receive my order and am satisfied, but for now I would say run far away from this company, unless you want to waste your money on a product you won’t receive and endure the frustration of trying to communicate with a company that obviously has no interest in customer satisfaction! Worst customer service EVER!!!

If I could give a negative rating I would. Their customer service is atrocious. How do I start. Waited patiently for my pool. Got the pool and the upgraded liner I paid for was too small and pulled one wall. I was already fed up with their lack of customer but I emailed them and Jay told me to email photos to service department did that no response and after 3 days i went to liner company and paid $500.00 for a new liner. In addition to that I never received the light I paid for. Emailed Jay told him the no one responded to which he replied the exact same thing. Okay now Im mad. I paid 89.00 for a liner that did not fit. 90.00 for a light i did not get. Had to pay the pool guys twice to set up my pool. Oh and if course no response to my last 2 emails. They block any negative reviews from their sight also. They need to be investigated and I am about to file a police report for theft ..

As many others have said...DO NOT ORDER FROM HERE! I ordered a pool in the middle of June. They will try to keep making you believe they actually have a pool when the reality is they do not. I would call and email, they might respond a week later saying "oh your pool is getting ready to ship." When you ask them for a shipping date and/or order, they do not have one. They email later saying "do you want your pool or should I just give it to another family?" In other words should they rob another family? They were quick to accept my payment. After going through this for a month and a half, I contacted my credit card company. They tried to reach out to them too and they did not respond to them. No surprise there. Needless to say, my credit card refunded me the full amount. I am considering making a legal complaint to their local authority because this is a SCAM and they are trying to steal money by selling a pretend pool.

Everyone on here save yourself all kinds of time and don’t order here. Ordered 2 months ago, money came out of my account a month ago, and no shipping information until today when I told them I either wanted it shipped now or my 2,500$ back! Spend the extra $500-$1000 and go somewhere you can take it home that day!! It’ll be next summer before you get the freaking thing. And don’t expect any return communication, they wouldn’t answer my calls, emails, voicemails, and the one time I did talk to a woman to “confirm my shipping details” over a month ago she was rude as can be! Go somewhere else!

These people are scammers .. if this is how you run a company it’s not right.I ordered a pool in early June 2020, and Have not received it! It’s now July 21st! I have emailed the company and called and left messages...then I emailed Jay, (Owner), on the 16th of July and told him if I didn’t here from them in the next two, or three days I would consider canceling my order. He then responded by sending me an email the next morning. He said, “don’t worry about the pool, I canceled your order at your request.” I never said I was firm on the cancellation! He took the easy way out. And my credit card was charged for the full pop back in JUNE! With no pool! I contacted Leslies pools , Seacard pools, and the pool warehouse, and all those merchants are out of stock. They also are much bigger Suppliers than Jay will ever be ! Jay said just a few weeks to receive a pool we never received because he still doesn’t have the order put thru with his distributor. How can his website still offer this to families knowing that he can’t provide The merchandise? And then charge my account? This company isn’t save to trust!! I now wouldn’t buy a box of toothpicks from them. When I looked this company On BBB they have many complaints with the BBB Establishment...it’s unbelievable. God Bless you JAY! You’re going to need it!

Have sent several emails and called several times and left messages (no answer of course) AND STILL NOTHING!!! C’mon people, get it together! You have several businesses under the same owner and I don’t understand how. Your customer service is a joke! I get it, times are tough right now but you’ve had months to adjust to the new standards! 🤦🏼‍♀️
As of July 21 our pool pump blows sand in the pool no matter what we do. Bought another 200lbs of sand thinking that was the issue and it wasn’t. I have tried contacting familypoolfun for advice and they dont return my calls. Am now in the process of filing complaint through the Better Business Bureau. Oh and when you call and get their voicemail, the owner says God Bless. What type of Godly being treats people with such deceit?!?
***Take my advice as well as many others, spend your hard earned money elsewhere!!!***

DO NOT ORDER POOL FROM THIS COMPANY !!! WE ORDERED A POOL IN MAY.
WE NEVER RECEIVED IT ... They received money from loan company they recommended!!!! We have tried to cancel are loan for a week now and the loan company and the pool company giving us run around IF you can get them to answer .. We also paid 800 dollars out of pocket and 300 DOLLARS IN LOAN PAYMENTS FOR A POOL WE DONT HAVE .... GIVE US OUR MONEY BACK !!! Answer your phones .. Pete and Barbara Martinez .. Nevada

Instead of writing everything that others have already written, like, scam, took money, no call backs, no answers no emails. I could write a book. This company is not to be trusted ever. All the negative reviews are accurate. They want you to believe they are a Christian company with resources listed on their website. Being deceitful is not a Christian principal. File complaints with the better business bureau, the federal trades commission and if you paid with a credit card, file fraud charges on them. They are also listed as Backer-Wencel Incorporated, BW Incorporated and MA Freedom incorporated. Do not be fooled by the company or the website. They truly are a SCAM

Ordered pool that was supposed to come complete with pump and filter. Did not receive. Been trying to contact customer service for 2 weeks now and still no response. Horrible customer support if there even is any. Havent heard from a human yet. Do not order anything from this so called company. Hate to see anyone go through what I am. Also notices that they do not have to many good reviews.

Despite everyone else giving this company 1 stars I am giving them 5. We ordered our pool on May 16th knowing that we were in the middle of a pandemic and that things would be delayed. We were first told that our pool would be delivered the last week on June first week of July. That worked for us since we had to prep our yard for the install. We then received a second email saying that our delivery would be the first full week of July second week of July. I kept in contact with the company via text message (yes it was a few hours or a day before I received a response). I also sent emails and always received a response back. While others feel like Jay is just giving the run around I did not feel that way at all. He gave me honest answers and told me that my pool was delayed.

The only problem I ran into was that my pool was sitting at the shipping warehouse in my town for a few days without my knowledge. But I made a phone call to the shipping company SCIA and they had us scheduled for the next day.

My husband and I checked our package and all pieces were there. We also used the extra time to level our ground. In the end and after a lot of youtube videos we decided to have a pool construction build our pool. The pool is absolutely beautiful and worth the wait.

My advice about this company is to be patient. While some feel like they are just getting the run around. I feel like this company is working hard to fill orders during such a difficult time in our country. Pools are still being manufactured but slowly since people are working with social distancing etc. No one and I mean no one could have predicted that COVID-19 would have impacted our lives the way it has. It also doesn't help that we are stuck in our homes with nothing to do so many are buying pools that normally would not. This season is a different case than normal. But I appreciate all of the hard work that Jay and his employees are putting in for us so we can still enjoy what is left of summer!

During a COVID-19 world in the midst of summer and not much to do, everyone is searching for a coveted pool. I thought I lucked out by finding this site that actually had some in stock! So I go online, order my pool, and call their number to confirm my order. There wasn’t an answer so I left a message and waited for them to call me back. First, I must say, when I received the confirming call, the woman I spoke with was flat out rude. Her tone and demeanor was shocking considering it was our first interaction and we had never spoke before. I let it go, maybe she was having a rough day- we all have them. No big deal. I’m told it’ll be four weeks until the pool will come and I understand because after all, we are in the middle of a pandemic and I know everyone is searching for a pool. She tells me she can’t give an estimated delivery date or tracking information, but the tracking information will come a couple days before the pool is delivered. In the order confirmation email I received, it says you’ll receive tracking information 3-12 days after the order is processed. A few days go by, I don’t hear anything, then a week, then almost two weeks, and nothing. They haven’t even charged me for the pool yet. So I give them a call and no one answers. I try calling the next day and again, no answer. Try again... no answer. Now its been two weeks since I placed and confirmed my order and I still haven’t been charged and haven’t heard from them at all. I call again, leave another detailed message, and wait. Then I finally receive an email from Judy saying that there’s an issue with the payment and it has been declined which is not possible as there are more than enough funds to cover the cost. I call my creditor to see what’s going on and they tell me that the merchant, familypoolfun has charged my card on two occasions and have reversed the charges thereafter. My creditor confirms that there is nothing wrong on their end or my end, but it’s the merchant with the issue. So I email Judy and let her know what I’ve found out and she says that the billing address isn’t right. (I’m sorry, but I’ve only had one address since I’ve had my credit line and I’ve had the account for years so that really is not possible.) Anyways, I give Judy all of my information again, verifying that it is correct and I don’t hear back from her again. Days go by and I don’t hear anything from them. I call and leave messages, I email Judy, and they never reach out. At this point I’m frustrated because I just want to know what’s going on. Is there a pool for me? Is it ever going to come? Have they cancelled my order? Are they randomly going to charge me again? Am I ever going to hear from them? Are they scammers? Have they stolen my credit card information? My identity? I can’t help but think these things when I have absolutely zero clue about what is happening. I understand in a global pandemic, they’re probably short staffed and in the middle of summer when millions of people are out of jobs, kids are out of school, and everyone is staying home, hundreds if not thousands of people are looking to buy a pool, but come on, that does not excuse them going M.I.A. I’m a reasonable person, I understand if there are delays and struggles, but a little communication with your customers goes a long way.

Moral of the story:
DO NOT ORDER FROM THIS COMPANY. STAY FAR AWAY. THEY ARE TERRIBLE.

Update: The charges were reversed again by the merchant and I got an email that the order was cancelled.

DO NOT PURCHASE ANY ITEMS FROM FAMILY POOL FUN!!! IT’S A SCAM!!! EVERY POOL COMPANY HAS OUT OF STOCK ON THERE WEBSITE FOR EVERY POOL DUE TO COVID. THIS PIECE OF CRAP COMPANY AND CONTINUE TAKING PEOPLE HARD EARN MONEY WHEN THERE IS NO POOL AVAILABLE!!! I HAD A DOZEN OF MY FRIENDS CALLED AND REQUEST FOR A PURCHASE OF ANY POOL AND OF COURSE FAMILY POOL FUN WANTED TO EXCEPT EVERY ORDER! FAMILY POOL FUN ALSO GUARANTEED A 2 WEEK DELIVERY 😡

Worst company ever. We ordered a poll on May 20th I still have not received a pool and it is July 12th. The only time you speak to a human is when they want to run your credit card or take your money and that will be the last time you speak to anybody on the phone. This company quotes Bible verses and says God-bless at the end of everything. This is the most unchristian like company I have ever dealt with. Thou shall not steal and thou shall not lie maybe they need to live by their Christian beliefs. Summer is halfway over and I'm having to cancel my pool and look for a different one thanks to Jay and his terrible company. I am disputing the change with the credit card company as fraud because that is what Family Fun Pools are a Fraud!

They put Bible versus on the website but are scamming me out of $199 dollars and not shipping me my items. Watch out to anyone that uses them.

I would love to give this mans company a 0, sadly that’s not an option. Poor customer service is a flattering comment at this point in our dealings with Family Pool Fun. Giving your customers appropriate responses in the appropriate time frames should be of your highest importance, none of which we have had, nor others according to your POOR reviews. A four month time frame now, with an expectation of a tracking number coming two days before delivery while not contacting your paying customers, other than a shoddy time frame is ridiculous. I’m sure you are still taking orders and Promising delivery to others, while continuing to extend delivery times, and still collecting payment. SCAM!!!! Come on Jay!!! Respond and communicate to your paying customers! Full voicemails and unanswered emails is all you will be paying for! I’m going to hold out on the expectation of your product being delivered in tact, all parts contained, and the order completed for anyone! I canceled the order yesterday, and am expecting a refund. This company has been reported through all outlets possible. An order received April 28 and my money deducted the very next day......now a timeframe of 3-15 business days for a refund!? Don’t fall for it people. Your delivery dates will be pushed back weekly, with nothing but an email stating “many others want your pool” “prices will go up next year” “email us with more questions”.....Jay Backer is a SCAM artist, hiding behind a Christian face. Big. Fat. Zero.
Blessings,
Jolie.