FamilyPoolFun Bewertungen 

This is bar none the worst customer service I have experienced. I ordered a liner almost 4 months ago. The shipping company messed up the delivery and I’m being told that until the shipping company clears up the claim with you guys I won’t get my new liner made and shipped. It blows my mind that your company doesn’t honor an order until this issue is resolved with the shipping company. How is this my fault?? I was told that I can cancel the order and request a refund. Had I known that getting a refund and re-ordering the liner would speed things up, I definitely would have done that.
If I had requested a refund you would’ve been out of that money until the shipping company figures out the claim. So I don’t understand why the order couldn’t be completed as soon as you figured out the issue with FedEx. Your customer service representatives never respond to any of my email requests. I have to call in and get updates all the time. The way the phone staff handles the calls is shameful. They’re arrogant and make me feel like I’m bothering them while I’m trying to make sense of this substandard service. Beware before you decide to give these people your money. They’re extremely rude and unprofessional!!

STAY AWAY FROM FAMILY POOL FUN. The worst Customer service experience I have ever encountered and I buy online daily .... I am in awe of how they handle their business. They will not stay in business operating like this ..It will catch up to them .

I will add to disgruntled customer list . Similar experiences as others on here . Ordered pool cover anchors and long tubes to install into ground . Shipped only the aluminum tube no anchor , no paperwork . Finally after the 3rd email told me they ship separate. REALLY listed as 1 sku on website not 2 ..tube is useless without the anchor SHOULD NOT EVEN SHIP.. Sent no less than 15 emails' asked for them to pay for shipping the tubes back since they did not ship me what I ordered and they refuse to do it.. Trying to tell me if I buy something at Target they dont pay for your gas back.
ARE YOU KIDDING ME .. First of all understand how to do business online and admit your ERROR and take care of your error. Don't blame me for your Negligence.

My name is Tammy Hill do not order from this company they are Crooks I am looking for other people that have been burned by them as well I've got several names my name is Tammy Hill I live in Prescott Valley Arizona if you would like to contact me please feel free to I am also on Facebook I will be taking these people to court if you would like to share your story with me I would love to bring it up in court as well let me know these people are absolutely horrible and I have already contacted the b b b Arizona Arizona attorney general's office bear Sheriff's Department in that town and I have already spoke to Fox News and I'm going to get them all the information they need these people are horrible and their name is Jay and Jeff backer and for what I understand one of them sits on the House of Representative wow this is what your state has for a representative a crook so please let me know because I am definitely so angry I am going to do everything legally I can do to them they do not need to be in business thank you

I can't rate lower than 1 star? They don't deserve any stars. The customer service at this place is non-existant. I ordered a set of pool stairs for my parents and they came in damaged. It was turned in 4 weeks ago and still has not been resolved. When I call they tell me to email. However, they never answer their emails. It is ridiculous!!! I will never ever do business with this company again.

I wish I read these reviews before doing business with the company. I ordered a wall foam and an 18' round pool pad. I was later told by my pool liner installer that I didn't need these, so I returned both the foam and the pad. It cost $154 to ship back, plus a 25% restocking fee. The pad was $124 and the foam was $84. Therefore, I was going to take a loss. I followed up with them a few weeks later and they tell me I did not return the $124 pad. The weight of my return shipment clearly indicates that I returned the pad and the foam. Their customer service is rude and incompetent. They actually accused me of lying several times and did not even try to help me resolve the issue. Therefore, I am out about $400 after all said and done. I will be filing a complaint with the BBB.

I ordered my pool steps 5/23/22 and to this day they have not arrived! I've called several times with ZERO resolution! Our credit card company will be investigating and returning our money! THANK GOD we paid with a credit card! Our pool party is 6/18 and STILL NO STEPS! My husband has had major surgery and can not get up and down regular above ground steps! Now I'm having to buy USED steps from a lady off Facebook in order to accommodate my husband so he can enjoy our son's birthday party. RIDICULOUS!!!

The only reason they are getting one star is because I cannot give zero stars which is what they deserve. Jay was rude and unhelpful and was too busy to bother with my problems even though I just been over $750. His response to me was “if you don’t like my answer… Sorry”. It took me over a week of constant pestering to even get them to answer me back, once they did I was told they would not exchange the wrong size pool liner for the one I needed even though they had it in stock. Furthermore I would be charged a 25% restocking fee as well as be responsible for all return shipping costs . I would then have to purchase the correct liner from them, which I will not be doing! I will never do business with these people again and would not recommend anyone else do so either. Of the absolute worst customer service experiences I have had to deal with in a long time!

I ordered a pool ladder April 19, 2022. After 3 weeks I did not hear from them other than an email saying my order was pending. I decided to order from Amazon and got the ladder the next day. I cancelled my order May 7. It is now June 9th and still no refund. They are insisting it was refunded on May 10. It has NOT!!! The person from the company is arguing with me but I'm looking at my account and NOTTA DIME!!! Don't waste your time or money! They are very unprofessional and rude!

Terrible. Claims that a standard 18 foot round 52 inch is "custom" so no returns. Fishy. Also returned 3 items we didn't need according to our installer. 25% restocking fee plus they claimed we didn't return one of the items (the most expensive one) even though the UPS weight was indicative of that item (the heaviest one) was in there. Rude customer service. Go elsewhere.

Would give a 0 star if I could. Have not received my order in over a month. Tried calling only to get a recording during business hours. They never called back. Emailed numerous times sometimes with no response, other times with generic letter stating they are looking into it. “Jay” sent email saying order shipped with no tracking info. That was over two weeks ago. I do not believe this company even exists. Sending letter to BBB along with dispute to my credit card. They charged it right away but you receive NOTHING! Find a reputable company to purchase from because this isn’t it.

HORRENDOUS AND DONT DESERVE TO BE IN BUSINESS! Don’t give them a penny of your money. Trust me when I say to go elsewhere. Even if it costs a few extra bucks it will be well worth it in the long run. Extremely rude. They have a long horrible track record but you cannot post a negative review on their site. They come across in their advertising as a religious company. Give them a call about a mistake they made and see their true colors. I’ve spoken to quite a few of their reps including the owner. Real nasty arrogant people. Run!

Horrible. Never order from here. It’s been 11 months and we still don’t have our part. We paid over 700 dollars and Jay never calls us back.

Horrible and unprofessional!
I bought a $5000 pool last June 2021 and by August 2021 the liner had a rip in the seam. When I called over 20 times and sent approximately 30 emails regarding this matter they simply pawn me off to one person after another. Then they tell me that it’s a manufacturer issue and that they send them the claim. BTW there is no contact info provided for the “manufacturer “ and it has been 7 months with no resolution or any feedback. I left a review on google with a response from “the owner” stating that “it takes time for manufacturer claims” I’ve spent and wasted so much money and water on this problem that they are simply ignoring.
Bad business practices. They couldn’t care less!

I wouldn't order from them. Their shipping policies are not adequately disclosed or communicated. If you do, make sure you ask a lot of questions about who will ultimately deliver and any restrictions that may be applicable. Like delivery company will not come down a residential driveway.

guys what is matter with you? just make your job please, how can you put something on website and make it possible to order, get money and not deliver it? and I not the only one!

Do not use these people at all. I order all my stuff and they never called me to tell me a few things were on back order. Thank god the guy was able to set up my pool and I order the rest on amazon. The guy puts up the pool and over a few weeks I see the water getting low. At first i thought it was because it was hot (NJ) then I had the pool guy come out and check. We had over 15 small little holes in my liner. The pool guy says it came like this no way someone put these holes in the pool. I called the company and sent photos of the holes. I asked them to send me a new liner, and they are refusing to send me a new one. After spending all this money with this company. Please stay away and order
from somewhere else.

The owner told me it was the person who installed my pool who did this to my liner. Yea NO they didn't

No the holes were not done during when some put liner in. I spoke to the person who put the liner and he is saying it came like this cause the way the holes look. This is crazy how 2 weeks of having it and you will not cover to replace liner, I will never buy a single thing from you and let everyone know to please stay away from this company as it poor quality and customer service

After arguing with Jay Becker for two weeks to return a damaged product, which he refused to help me with, I contacted Blue Wave Company myself and received a new undamaged product. I will never buy anything again from FamilyPooFun again.

Karen M. Williams

An absolute mess. I ordered a pool ladder from this company around May 28th, 2021. I checked on the order on June 3rd and was told that the item was not is stock and would not be shipped until the end of June. I immediately cancelled the order and have a written email confirmation of the cancellation from Jay at the company. In the meantime I purchase another ladder from another company. In the middle of June I receive an email from Fed Ex letting me know that my purchase from "Blue Wave" would be arriving in a couple of days. This ladder shows up from this unknown company. I contact Family Pool and tell them of the problem so would they send me a prepaid return shipping label so I can return it to them and they can process my credit to my account. After a good month and several requests I receive a shipping label. I return the ladder and then after about another 30 days a credit is posted to my account for $110.00 less than I paid. After I contact them again I am told that there is a 24% restocking fee and that I am responsible for the postages. This is absolutely stupid - They confirmed the cancellation of this order. I should not have to pay for their mistakes. I am contacting the Better Business Bureau to persue this further. I probably have contacted the 2 dozen times, at least, and they still do not respond to my requests. They should not be able to get away with this unjustice. Be Aware!!!!!!!!!!!

First of all, when dealing with this company y you talk to real human beings that work there I think I even talked with the owner. The delivery was timely, a miracle in this day and age. The truck delivery was good and again a real person from this place called me and talked me through the delivery. I have not put it together yet (shuffleboard) because it is Christmas present hidden in someone’s garage right now. Now I received this follow up email to make sure everything is ok. Thumbs up!
Nancy O. Atlanta