Express parking Heathrow Bewertungen 

TERRIBLE, rude staff, leave you for an hour waiting for drop off I nearly missed my flight on the way and on return home I waited an hour in the cold with my children then when my car was returned he walked off with my keys I had to sit another 30 mins for him to come back and then once I was home I saw a fine for the driving my car when I wasn’t even in England I cannot believe it and no one to resolve this through the company, I will be taking this further if the company doesn’t reply in 24 hours

This company parked my car illegally while I was abroad and a PCN was issued for £140. They would not pay the full amount even though it was completely their fault. How can they continue to be allowed to operate. There are so many similar reviews. I wish I had read them in advance of booking with these sharks.

The drop off, was fine. However, on return we were told the car would be with us in 30 minutes which was annoying as the car was only 5 miles away. After many calls the car arrived at terminal 2 car park an hour after we called. We had a tracker in the car and it seemed to be parked in the Holiday Inn for 20 minutes. Finally the car arrived and the driver wouldn't explain why he was so long or why he was sitting at the Holiday Inn and just walked off.
Do not use this company for your holiday parking.

I booked drop off 08:30, we called at 07:40 to say we would arrive 08:10, we called at 08:10 and were told driver would be with us in 10 minutes . We kept calling every 10 minutes told the same.
Driver called us at 08:50 said he would be 10 minutes. We waited until 09:00 still not arrived so we booked alternative parking your driver finally called at 09:13 to say he had arrived. As we were going through passport control

Pretty much same as all the other one star reviews.
Booked as was much cheaper than others but following the poor service we received I would rather pay more.
Waited nearly half an hour for someone to pick up the car on drop off even though we called in plenty of time. Our return was even worse, we waited over an hour and made multiple phone calls. When the driver eventually arrived he informed us he had brought the car as soon as he had been contacted and it had only taken him 15mibs, which made me even more cross.
Very disappointed, wouldn't use again.

Given 3 days notice that car will be collected, car wasnt ready.
Call number on website ending in 454, but nobody answers - called about 10 times.
Finally they call back and tell me they will send location of where car is but no message came.
Tried to call back and usual nobody answers.
Would give -1/5 if i could.
Do not use these guys unless you hate yourself

I would give this company zero stars if i could. After a 13 hour flight we waited over 1 hour for the car to arrive. Another of their customers had been waiting over 2 hours. No one answers the phone and I could track my car so when I was receiving reassurances that it was on its way I knew I was being lied to. AVOID. Totally rubbish service

Worst experience today highly recommended don’t use this company probaby they misuse your personal car waiting 90 mins and only lie after lie

Shocking service, do not use. Despite phoning them 30 minutes before arriving at the airport to drop off, no one was there to meet us, we waited another 20 minutes for someone to turn up. Phoned a couple of times to get an update, told driver was on his way, next time, told he was at the airport and waiting for us!! Finally arrived and gave driver the key, no apology or mention of the delay. On return, service was even worse. Phoned after picking up luggage as instructed. Told it would be a 30 minute wait, no sign of the car after 30 minutes. Phoned them and was told driver on the way and he would phone when he was there, then they just put the phone down, no help what so ever. Very poor communication and clearly the car is stored much more that 30 minutes away from the airport. Driver didn’t phone us but we saw our car arrive in the car park. No apology from driver for lateness, no excuse, he just handed parking ticket and keys back. Will never use this company again. Compare parking should not be including this company as an option.

I used Express Parking at Heathrow over the Christmas period and unfortunately had a very disappointing experience.

My vehicle was returned with visible damage to the driver-side bumper that was not present when the car was handed over. In addition, the interior had clearly been disturbed — rear seats reclined, rear window left open, and my child’s car seat had been moved to the boot.
What concerned me most was not just the damage, but the apparent misuse of the vehicle. When leaving your car with a parking service, you expect it to be treated with care and professionalism.

Sadly, this experience fell short of expectations. I would strongly advise customers to read the company’s terms and conditions regarding vehicle damage carefully.

Awful experience. Called 30 mins before we arrived at the airport as advised and they assured us they would be there in time. Arrived at the meeting point and ended up waiting over an hour for them to arrive!! Continuously called the number given which often said user busy or when someone did answer they would say they would be there in 10mins (which they weren’t) or they would hang up on us! Upon return our flight was cancelled due to weather, we attempted to call and left several emails to which we had no response. When we landed back we called and said we were ready for them to bring the car they were confused as to why we didn’t return earlier and threatened additional fees for not giving them notice. All in all this company made our holiday significantly more stressful and would never recommend them to anyone, let alone people who want to enjoy their time away!

FLOODED OUR CAR. Must have parked it in FEET of water as one side and the back are completely flooded with water, and there are no gaps on roof of car. The car literally has gone MOULDY

Very bad at communication. Never used "meet and greet" Called them three times prior to trip - "call us on the day when you get to the airport terminal"
I called again from my hotel the night before to try and take the driver to the airport - I have never used this service and had no idea what to expect. "Call us from the airport"
I went to the Drop off @ Terminal 3 as this seemed logical.
Called Express = "No, you should be on level 4 as per the email we sent you" There was no email - I checked all incoming including SPAM: Nothing!!
The consequence of this stopping in the drop off has incurred an £80 fine I received when I returned home.
Finally after calling ahead it was 90 minutes before the driver rocked up and I am getting close to being late at Check-In. I also had to pay £12.75 for the pleasure of waiting for a driver who perhaps had not long woken up. (£8 I believe for driving through the car park?)
I will add that absolutely no photographic checks were carried out.
On my return to the UK I called Express after I had collected my luggage. The person I spoke to could not identify my car and it took three or four attempts to locate.
Finally, on Level 4 my car arrived after 30 minutes. During that time I received two calls from the driver who wanted to confirm I was where I had said I was?
When the driver turned up I was greeted with "how are you Brother" I am not happy.
He went on to tell me that the mix up at the beginning was my fault because "I had called too early."
Without any cussing I collected my keys from the driver and my wife went to validate the ticket. This time it was £16. Why had my car been in the Carpark for so long?
And to complete this completely dismal experience my car came back with a further 17 miles on the clock?
If you have read to the end of this review I will give a recommendation - use a company who's name is synonymous with a Canadian tree. Very timely and professional.
Express lack everything in customer care and should not trade. Absolutely appalling.

Do not book Parking with this company they tell you it is a 30 minute wait. It is Saturday, the 7th of February. I called them at 3:13. It is now 4.13 and they are still not here. I have chased twice terrible service. Liars. It was the same on arrival. I gave 30 minutes notice. I still had to wait at terminal five for 17 minutes. No apology shocking.

Avoid Avoid Avoid

Took over an hour to deliver car back to T5 level 4. I called constantly and was told “I am in the terminal” this was a lie, after several calls to the company and eventually asking him to answer a direct question of where he was he admitted he was several miles away.

When he eventually showed up he gave me the key and ticket to get out of T5 and walked away. No apology for the very late return.

Please do your homework and do not use this company. This experience tarnished our trip

Avoid if you can. Having used them a couple of times now, each time they’ve been consistently late collecting and dropping off the car. We called when the wheels touched down at Heathrow given their previous track record and it still took over an hour for them to return our car. They told us 20 mins and after numerous calls, we were advised that they were in the terminal and on our way to us. We waited outside with our two young children for over 25 minutes in cold weather. This was a blatant lie on their part. Furthermore, unbeknownst to us, they disconnect our hardwired dash cam, apparently for security which it seems is written in their T&C’s but since now reading such T&C’s - I shall never be using them again as they make for a terrifying read. Would not be entrusting any vehicle in their possession as their T&C’s refuse all accountability in the event of any instance, plus it states their compounds can be up to 50 miles away. Would explain why they’re always late. Avoid. Avoid. Avoid.

scam company. used a couple of times - once they made me wait 2 hours for my car to be returned and then I found out they have been taking £20 from my credit card every month for 18 months - with no way of cancelling it with them. I have Amex trying to help me deal with them. they keep hanging up on me when I try calling them. Avoid at all costs!!

Very disappointing experience – Heathrow Terminal 5 Meet & Greet Parking (Express Parking Heathrow)

Booking was easy through Compare Your Parking Deals, and the initial drop-off at Heathrow Terminal 5 was successful with no issues.

Unfortunately, things went downhill on our return. While on holiday, we had to cut our trip short due to a family matter. 48 hours before our return, Express Parking Heathrow was contacted, and a member of their staff confirmed there would be no issue changing the return date, advising us to simply call once we had arrived.

24 hours before arrival, my PA contacted them again to confirm arrangements, as we had received no written confirmation. At this point, Express Parking Heathrow stated there would be a £20 cash amendment fee, which we agreed to. All new flight details, dates, and times were verbally confirmed by them.

Upon arriving at Terminal 5, we called the number provided to have our car returned. The gentleman who answered said there was no record of any booking amendment. After approximately five phone calls, the final response we received was “please do not call back, the driver will call you when they are on their way.”

My wife then called again and was told our car was at the rear of the parking lot and that several other vehicles had to be moved before ours could be retrieved.

Timeline:

Landed: 07:23

Collected luggage & called Express Parking Heathrow: 08:12

Driver called: 09:14

Car arrived: 09:32

When the driver arrived, he asked for the £20 amendment fee. I refused to pay, as the booking had clearly not been amended correctly, despite multiple confirmations.

To make matters worse, the driver-side floor well was extremely muddy, which I found disrespectful. I have photographic evidence showing the condition in which my car was returned.

Overall, this was a very disappointing experience, especially given the stressful circumstances surrounding our early return. Poor communication, lack of proper booking management, excessive delays, and the condition of the vehicle all fell well below acceptable standards.

We booked with the Meet & Greet service as we were returning to a different terminal. We found out that our flight was going to be delayed so emailed the provider before departure to let them know we would be around 3 hours late. On arrival we called to arrange to pick up the car and were told that we were supposed to arrive 3 hours earlier - and it would take some time before the car could be delivered to the terminal. And ended up waiting 1.5 hours before the car eventually arrived. What is the point of a Meet & Greet service if you have to wait so long to pick up the car? And the company didn't even apologise for the delay - their response was that all of their drivers were busy.

I called to have my car returned to me at T2 Heathrow after returning from holiday to be informed that my car had been impounded by the Police and if I wanted my car back I had to go to a compound in Slough to have it returned . No explanation, support or apology was given. After a very distressing 2 hours trying to find my to where my car was impounded and then backwards and forwards to the Police station to show documents etc (which cost me £75 in taxis) I was then asked to pay £230 to have my car released . The reason given by the Police as to why my car was impounded was that the driver of the vehicle (the previous night at 23.00 in a residential area) was pulled over and had no insurance and no licence to drive !!!
I have since complained to Express Parking with little success and so will be taking this further . This company should not be trading - DO NOT USE if you value your vehicle !!!