Express parking Heathrow Bewertungen 

If I could give this company minus stars, I would.

I landed at 4:50pm and called at 5:03pm as instructed. I was told to wait 30 minutes. What followed was four additional phone calls and a total wait time of an hour and a half before my car finally arrived with no apology and no explanation.

The so called “manager” I spoke to was beyond rude. He provided no ETA, offered no reassurance that my car was even on its way, and repeatedly contradicted himself on calls. At one point, his response to my concerns was simply: “Call the police.”

That level of unprofessionalism is staggering.

This company advertises “express” service yet my flight was quicker than the time it took them to deliver the vehicle. There was zero customer care, zero accountability, and absolutely no respect for paying customers.

I strongly advise anyone considering this service to think twice. The stress, delay, and unacceptable attitude are simply not worth it.

Absolute amateur service… rude, unprofessional, unreliable! No one answered phone on return to uk, car was an hour late… lied too.. avoid at all costs. Driver was very rude and zero customer service… these guys do not care they just want money.

If I could give minus stars I would!!!
Awful company, no one there when you drop the car off, and then waiting two hours to get the car back.
Terrible customer service, blamed me because I was late back, even though they had my flight details, and I was coming via Dubai. Do they not watch the news?
Shouted at me on the phone, rude, unhelpful
I was not the only one that was waiting for their car, in fact, they had lost one customers car.
DO NOT USE THIS COMPANY!!!

Very rude and abrupt on the phone would never use them again when we return our vehicle to us they found with a phone call and cut the phone off within one second expecting us to call back which we had to do but I don’t think that’s good ethics when you’re trying to build up a company just to save money on a phone call didn’t bother me to call him back cause I want my Carbutt would never use them again and we we go in August but we won’t be using this company. Thank you very much bye.

Awful experience. Left waiting for 40 mins at 4am for drop off and over an hour to get the car back at pick up. We followed all the instructions, updated them when we were half an hour away etc. When we called to chase for an update he shouted down the phone at us and said he didn't care! Do not use!

Avoid!
My husband booked this company and have arrived bk to UK today to see that our car has been damaged!! We didn't have a chance to report in person at the time because driver parked the car further away in car park handed us the keys then disappeared!! Email has been sent to said company but please avoid the heartache and hassle People and find another company.
I LL be informing watchdog, citizens advice and my good friend Joe lycett if express parking Heathrow ltd fail to respond.

Total shambles. Waited one hour at drop off after making call and 1.5 hours at pick up. This is not a proper parking company just a couple of cowboys trying to make money parking cars at their house a long way from the airport. Don’t use them under any circumstances

Dropped off the car , was collected no problems. On return however , was told they couldn’t open the car ( that i had explicitly told them not to lock as it was supposedly in a locked compound) we had to get a £43 taxi to their address where we found our car parked on a residential street across the road from a rank of shops. No sign of any “compound “ locked or otherwise, they had just taken our money and parked it on the street for a month. Absolute conmen . Trading standards have been informed. Do not use these crooks!

If I could give zero stars I would. From start to finish the service was terrible, the staff are rude. They take ages to turn up. We dropped our car off at 6 as agreed and had to wait ages for them to arrive, paid the ticket you have to do and went off for our break. Come back and the company take ages to return our car, then can not get in the car park so we have to go hunting around to find our car outside. Within a few days of getting home we receive a fine because they left our car in there till 10 instead of removing immediately. You complain to get your money back and get nothing but ignored by the company. Do not use this company even if you think you have found a great deal as it comes at a stressful cost

Awful service please book elsewhere.

Info says to phone 30 minutes beforehand. Tried to call for 25 mins but kept getting “busy line”. Eventually got through to inform of our arrival but we still had to wait another 10-15 minutes for a driver to pick up the car.

On return we phoned as required on arrival at baggage claim and waited 45 minutes before the driver arrived with the car!!

To top it all off they went through our car storage to find a charging cable, left the others in the front seat and then took/ate our unopened bags of sweets that we’d kept for a long drive home on return!!

As with others remember you’ll have to pay £16 parking ticket fees (£8 drop off and return).

Don’t use them - completely unprofessional.

I have received an absolutely rubbish service from Express Parking Ltd. I will not recommend to anyone, to use them. I parked 2 cars with them, they made me wait almost 2 hours at the terminal to drop my car back to me at my arrival. When they dropped the cars, both cars were damaged and dented. Their drivers had no decency to even wait for us, they left the keys on the tyre and left. I spoke to the manager Sunny who assured me that they will pay for the damages and we agreed on £1200 for both cars. I was promised to be paid by 10th February 2026 and today is 26th February 2026 and I have not received any payment. They are now not answering calls and not replying to emails. I am pursuing legal advice against them and do not recommend them to anyone. DO NOT USE!!!!
THEY ARE FRAUDULENT!!!!!

Delays in delivery of my car to Heathrow after our return from long haul flight. Poor communication. Rude unprofessional staff. Received no apology and no reply when I filed a complaint using their complaint procedure.

Terrible service had to wait ages for both pick up and drop off. Main number never picked up. It’s lucky we didn’t miss our flight. Do not use this meet and greet

We followed instructions for drop off which actually seemed to go well except there was no pre-inspection of our vehicle. On return, we phoned as the luggage was being sorted and was told to be at the drop off area (not Level 4 as we had thought) in 30 minutes. There was no professional answering, just a 'hello'! It was more like 45 minutes but the driver had already exited the vehicle with the key and just handed it to us while we were making our way to the car and he basically run off. On opening the passenger car door, I was actually shocked. The interior was in a disgusting state, it looked like the car had been used for transporting a large Family as all the carpets and seats were covered in debris and mud. Our Dashcam had been removed and chucked on the floor so it had been trodden on. When we inspected the outside of the vehicle, there were small dents in the passenger door that hadn't been there before, it looked as if the door had been opened against another car (possibly by children). The outside of the car looked like it had been driven across fields or through muddy puddles. The driver had left his hat which we promptly binned for him. Please don't use this company, I too wish I'd read the reviews! I'd rather pay the extra and know my car is secure and taken care off.

Awful experience - AVOID AT ALL COSTS. The driver was 45 mins late on collection from Heathrow and then nearly 1 hour late on the way back. No apology was given and then we noticed a cracked windscreen and no one would then answer our calls.

Shocking from drop off to pick up. Honestly worth paying extra.

To drop off you need to call a single number which is always engaged. 40 mins after trying we got through and managed to hand over the keys.

Just arrived back, got through this time and was told 30 mins. I have chased twice to be told 5 mins time each time, and we are now 50 mins in and still no car. We won’t be using them again

Absolutely shocking service. I followed all instructions layed out by them yet on the arrival to the airport I called half an hour before and was waiting over an hour when I arrived at the airport I had to call them 5 times to ask where they were and the man on the phone really didn’t care. No compassion or thought to the fact I had a young child with me and a flight to catch. Waiting in a cold car park for an hour at 6am was not the best start to our holiday.
On return I again followed the instructions they set and called and waited and called again and waited and again and then again! We waited well over an hour for my car to be returned. No apology, no check to see if I was the owner of the car. They just handed me the key. I could have been anyone.
My advice. Do not book with this company. I didn’t read the reviews and I regret that and have learnt from that.

If i could give this company a 0 star i would! We have been standing here for 2 hours, at 10pm after a very long flight with young children crying! excuse after excuse, we called as soon as we landed to give the required time but still no show, they ignored my husbands repeated call but answered a different number! They also at one point they said they lost the key. In future we won't use any of these services pay the extra and save yourself the hassle.

Review of "Express Parking Heathrow"
Terminal 4, Heathrow Airport
January–February 2026 (Three Weeks)
We used Express Parking Heathrow for a three-week period while travelling from Terminal 4 at Heathrow between January and February 2026. The experience was extremely disappointing.
1) Departure – Serious Delay.
As instructed, we telephoned the company approximately half an hour before arriving at Terminal 4 to confirm our drop-off time. Despite this advance notice, the driver failed to arrive on time.
The delay was so significant that one member of our party had to proceed to the terminal to prevent check-in and baggage-drop from closing. We were ultimately checked in as the final passengers, only after making considerable efforts to persuade airline staff not to close the desks.
The delay was evidenced by the car park ticket timing, as we were required to pay additional parking charges as a direct consequence.

2. Return. Further Delay and Vehicle Issues.
The return was worse. The driver arrived approximately 45 minutes late.
When the vehicle was handed back, the ignition on with car left running and the driver departed quickly without handing it over as such. Upon entering the vehicle, a yellow warning indicator light was illuminated; the odometer showed that approximately 60 additional miles had been driven.
A tyre issue was the yellow light. The rear left tyre was apparently flat. Anyway, having managed to get home with appropriate intervention, a subsequent inspection by a garage confirmed that an alloy wheel had been cracked, the XL tyre was fine. This damage was not present prior to the vehicle being entrusted to Express Parking Heathrow and is currently being repaired.

3. Complaint Handling.
I contacted Express Parking Heathrow and their agent “Compare Parking Prices” to raise these matters. We were asked to provide mobile telephone logs, which were duly supplied proving eh veracity of our tale of woe. No serious apology was offered by either company and an excuse was “traffic conditions" was rolled out. At 05.30 hrs? They offered a 30 per cent discount on a future booking with Express Parking Heathrow. No chance! Maybe they should rebrand to “Slow and damage-your-car Parking Heathrow” would be more honest?
Given the repeated serious delays, the additional charges incurred, the disruption to our travel, the unexplained mileage and the confirmed serious vehicle damage, this response was wholly inadequate.

4. Overall Assessment
Having used meet-and-greet parking services approximately 200+ times over many years, this was by far the worst experience we have encountered. Late on departure, late on return, and the vehicle returned with mechanical warning indicators, reduced fuel, additional mileage, and structural damage. I cannot recommend this provider and would advise others to consider alternatives if punctuality and vehicle safety are important.

This lot are a day ruiner, never ever using these again. 50 minutes wait time on my outward flight and then 1hr 30 mins wait when I returned at 9pm in the evening. Shocking! Avoid avoid avoid