Express parking Heathrow Bewertungen 

Definitely would not recommend. they kept us waiting over 35mins to collect the car, despite us ringing exactly as requested, and having a flight to catch. very rude man finally turned up and no apology. when we returned we rang as requested, and again once the bags were thru. Again we had to stand out in the cold late at night for over 40mins waiting and waiting for the car to be returned. Not even a hello from the chap. Dread to think what would've happened if we were tight for time.

Do not use this company! Drop off was smooth but pick up was diabolical! I booked meet and greet to be told to catch a shuttle to meet my car, this took over an hour. The person dropping the car was rude along with the person I was dealing with on the phone. AVOID AT ALL COSTS.

I could not recommend any less.
There is no ‘meet and greet’ about this service . Despite following their own guidance on delays of notifying in advance of arrival to Heathrow, the driver was still not there to collect the car.
I was charged £20.50 in total for the parking charges at Heathrow T5 which is not disclosed in any of the booking documents.
The staff were extremely rude and at 11pm after numerous calls and false promises on my car arriving, the advisor on the phone told me that I would then have to wait another hour for my car, despite me waiting with two young children and giving them advance notice of our arrival. The advisor then hung up on me.
When my car finally arrived 1 hour 40 minutes later, the driver had squished a coffee cup in the cup holder and poured coffee over my drivers seat and cup holder.
Avoid at all costs!

Do not touch this company! We arrived back today to find that they had left our passenger side window open for the week during the storms. My passenger seat was soaked and covered in leaves, along with the footwell, mats, and the same at the rear of the car. My belongings in the door were destroyed due to getting so wet. The speaker in the door is wet and my screen now has water marks in the system and will need replacing. When I phoned at the airport as the delivery driver ran away, I was told "you email" no apology and then given the wrong email address. I have used Maple Parking in the past and would highly recommend them - do not touch this company if you want your car back as you left it! Now having to take them to court as there is no customer service offered!

They were over 30 minutes late to arrive to pick up our car.
I will not be using them again.

Waiting 30 mins for vehicle to be collected and an hour for drop off is not it and not the meet and greet they advertised. I wouldn’t recommend booking with this company.

We booked the Go Park Meet & Greet option. On way to airport we called to advise of our arrival time but had a long wait for our car to be collected.
On our return, the car arrived promptly following our call but the driver disappeared very quickly and we then found we couldn't leave the car park as he hadn't given us a ticket to put in the exit machine. We had to pay £8, which nobody had told us about. I would not use this company again.

I left my car with them on 6/6 and was back on 26/6 only to realise that I had received two parking penalty notices for my car being left in Holiday inn, Sipson road, 100£ each. The car had been moved from there and then repacked again the next day at the same place and hence two parking penalty notices. I contacted them immediately and they said they would cancel the same. Unfortunately they had not done anything and I kept receiving letters from dcbl as Parkmaven had handed over it to them. Inspite of my repeated representations to all the parties involved, there was no response and I got a final reminder to pay 340£. There was absolutely no response from the parking people and I was unable to contact the manager inspite of calling them many times. Being frustrated and anxious, I paid 340£ today to get rid of the headache. I advise not to use these people as they are so irresponsible in keeping the car plus misuse it. I had to pay for the mistake committed by them when I was not in the country at all, just because I am the registered owner of the car. My voice was not heard by anyone.

Really poor service, although you get emailed some instructions the guy at the end of the phone when you call was really rude, gave no assistance, or any helpful support - so you are meant to call 30 mins before arrival - he couldnt get me off the phone quick enough, didnt say got to floor 4 on short stay, nothing. Wait time on the way back wasnt so bad but again, really grumpy. It isnt hard to get this service right guys - used many meet and greets before and this was the worst by far.

Called when collected baggage and car arrived over 45 minutes after. It would appear the car had only been parked a couple of miles away but was late arriving. Many other passengers who had clearly booked a similar service walked out straight into their cars. Car finally arrived, with twigs hanging from the towbar and covered in leaves and dirt, driver handed the keys and walked off didn’t even communicate. Terrible service. Avoid at all costs

Be aware that the price they quote doesn’t include short stay car park charges at drop off and pick up (£8 x 2 at 9/26). They staff were not uniformed as suggested on website, English was limited and they were quite rude. Given poor reviews about time to bring back the car I phoned on landing and told them I would be in short stay at 5. I arrived 5 minutes late - my car was there and the key had been left on top of the drivers side wheel which I could hardly believe with a £20k car!

Bad experience with this company. They scratched my car around the whole body. I followed their guidance to write complaints also phoned their number for several times, they just ignored it. Avoid using them.

Do not use this company- took over 1 hour for them to collect my car and then 1.5 hours to deliver when back in the UK. 2 weeks after being back in the UK we received a parking fine whilst in their car! AVOID!!!!

As a regular traveller, I can honestly say this was the worst meet-and-greet service I have ever experienced.

From the outset, communication was extremely poor. The person answering the telephone was very difficult to understand and, in my experience, sounded completely uninterested and unprofessional.

The service itself was unacceptable. On arrival, I waited 1 hour and 30 minutes for the driver. On my return, I was left waiting a further 1 hour and 20 minutes for collection. A service advertised as a meet-and-greet should not leave customers waiting this length of time.

I strongly recommend that anyone considering booking this company checks a wide range of independent reviews before making a payment. I wish I had done this myself.

I am also concerned about the number and nature of the 5-star reviews displayed on Holiday Extras. Some of them appear unusual to me, and I have concerns about whether all of the reviews accurately represent genuine customer experiences. I am not presenting this as an established fact, but I believe it is a matter that deserves proper investigation.

I intend to raise these concerns directly with Holiday Extras and, where appropriate, the relevant consumer protection authorities, and ask them to investigate whether the reviews and advertising accurately represent customers’ experiences.

Based on my own experience, I would not use this company again and would advise other travellers to exercise considerable caution and do their own research before booking.

Avoid at all costs. Late. Rude. No interest in customer service.

Unfortunately, I wouldn’t recommend it. On the way there, it took them over half an hour to collect the car, even though they knew we had a flight to catch. On the way back, they made us wait for an hour. When we asked the driver to at least pay for the parking ticket, he brushed us off quickly, saying they’d only called him 10 minutes earlier and that it wasn’t his job to pay for the ticket. Then he hurried off.

DO NOT USE THIS COMPANY - not even worthy of one star - took one hour 10 mins for our car to be brought back to us - lie after lie that they were on their way to us when we kept calling them. Not ideal when you have had a 10 hour flight then a 4 hour drive home.
Emailed their complaints department on the 14th August still waiting for a reply also rang numerous times for them to explain why the lies ? Heard nothing .
Book through holiday extras instead the staff there were so helpful and cars appeared immediately when their customers arrived .

Do not trust this company! It took us 2.5 hours to get our car back. During this time we made multiple phone calls to them, they were vague and kept changing their story about why there was a delay. At one point they said they’d lost our keys. When we insisted they send a taxi to get us home and said we were involving the police they then miraculously found the keys and got the car to us in 10 mins. They refused to tell us where the car actually was during the whole fiasco. Bunch of cowboys.

❌DO NOT USE ❌ this parking company meet and greet what a joke they are using a sub company Easy Parking also Over 40 minutes on outbound to collect car and 1 hour 5 mins waiting. On return . Will take this further as miss selling meet and greet on false pretences

Avoid at all costs.
Arrived really late nearly missed our flight.
On arrival would not pick up from terminal 3 made us get on a train to go to terminal 5 or they said we wouldn’t get van back. We explained we had 2 disabled people and children but they didn’t care. Bam arrived back with clipped mirror. Caused us a lot of heartache and stress. Please avoid this cowboy company. Not a meet and greet at all. Also paid to get in and out with ticket. Terrible service and van left somewhere with tree sap all over it for 3 weeks. Lindsay