Express parking Heathrow Bewertungen 

Huge wait time to pick up my car, despite following all of their instructions. Return was even worse, taking over an hour. When they returned my key, the AirTag was missing from it and is currently in somebody’s house 107 miles away. I have emailed their complaints email twice but not heard back. I have tried calling the number on website but the mobile is constantly switched off. Do not use this company! I even tried calling the pick up number but their English way so poor they could not really understand me.

Worst company ever, I had to wait for over 2 hours for my car. Don't book. Very rude. I was with my wife and my 4 years old son and we had to wait for over 2 hours, called more than 10 times.

Don't use this company, total rogue traders. Returned vehicle damaged and refused to fix it. If you must use them, then double check your vehicle for damages, especially if they delay return and return your vehicle at dusk or in the dark. If they try to return your vehicle outside of Crowne Plaza claiming airport parking is busy, then you should be doubly suspicious. Please pay more, and get the peace of mind that your car is safe. I learnt my lesson painfully, chasing for a discount of only £40, yet it will now cost me £700 in repairs. Please note they are not part of the British Airports Parking Association, so not held to the same standards e.g. ombudsman services.

AVOID!! Car was ransacked, centre console pulled put searching through our stuff. Our parking change wallet stolen! Took one hour to deliver our car and driver rude and hung up when I complained about the wait. will never use again!

Do not use this company. Took 45 mins to return the car after saying it would be with us within 30 mins of calling. Long time to wait before a long drive home late at night.

Don’t use this company. Booked and paid for but their phone number, which you are supposed to call on arrival, doesn’t exist! We ended up having to book an alternate parking provider when we arrived at Heathrow and other parking companies on site suggested we were the third people today that had the same experience on the day.

1 star is generous! “Call when you have your luggage and through customs” 1 hour later the car arrives, shocking service, “driver is 5 minutes away” each time you call. DO NOT USE, there are loads better options at Heathrow for parking

Do not use this company they will claim your car is in a secure compound with 24 hour cctv then after you go on holiday your car will be left along residental streets in Stanwell, this companies name has been mentioned alot on social media for dropping cars off down residental streets, always contact Heathrow airport directly for legitimate parking DO NOT get scammed, your car is a target for theives left for weeks down dark side roads the residents of Stanwell have exposed these companies online and have outted them for scamming innocent travellers into paying for a service they arent getting

My Kia sportage was collected by express parking at Heathrow long stay and the driver took off at pace. I checked the journey log on my Kia app after and the driver had driven the car at 98.2 mph!

I complained multiple times and had zero response.

I was informed by your staff that my car's battery was flat and, as a result, the vehicle could not be delivered to the airport. Instead of resolving the issue yourselves, I was instructed to book an Uber at my own inconvenience, with the assurance that the fare would be reimbursed by your company. I was also told to arrange my own AA recovery assistance to deal with the vehicle, despite the car being in your care throughout the parking period.

The situation became even more alarming when I arrived at the vehicle's location in Slough. Rather than being stored in a secure parking facility or garage as one would reasonably expect from a professional airport parking service, the vehicle had been left parked on a public street.

Furthermore, the return of my car keys was handled in an entirely unacceptable manner. The keys were handed to me by a stranger who explicitly stated that they did not work for your company and had merely been asked to pass the keys to me. This raises serious concerns regarding the security of my vehicle, my personal property, and your company's safeguarding procedures.

I entrusted my vehicle to your company with the expectation that it would be kept securely and returned to me at the agreed location and time. Instead, I experienced significant inconvenience, distress, and a complete lack of professionalism. Specifically, I am concerned about:

Failure to return my vehicle to the airport as contracted.
Leaving the vehicle on a public street rather than in a secure parking facility.
Requiring me to arrange my own transportation and vehicle assistance.
Mishandling of vehicle keys and potential breaches of vehicle security.
Poor communication and failure to take responsibility for resolving the situation.
I request that you provide:

A full explanation of the circumstances surrounding this incident.
Confirmation of where my vehicle was stored during the parking period.
Reimbursement of all additional costs incurred, including transportation and any AA-related charges.
Compensation for the inconvenience, distress, and failure to provide the contracted service.
Details of the measures your company will take to prevent similar incidents from occurring in the future.
I look forward to receiving your response within 14 days. If I do not receive a satisfactory resolution, I will consider escalating the matter through the appropriate consumer protection channels and, if necessary, pursuing recovery of my losses through other available means.

The tracking system in my car showed that it was parked on a residential street near Heathrow Airport rather than in a secure parking facility, as advertised.

When I collected the car, the driver was very difficult to communicate with due to his very limited English. I struggled to understand him and even to locate where my car had been left.

The most concerning issue was that the driver somehow managed to enter the airport without passing through the parking barriers. When I tried to leave the airport, Heathrow staff had no record of how my car had entered. As a result, I spent a considerable amount of time explaining the situation and proving what had happened before I was finally allowed to leave. This caused significant inconvenience and unnecessary stress.

Do not use these guys. Unbelievably late and rude.
Zero respect

The driver incurred a fine by driving our car into an unauthorised area. We were not aware of this until a penalty arrived 2 weeks later in the post. They are refusing to take responsibility for it. Avoid these cowboys at all costs.

Do not use this company. They incurred a fine at Heathrow for parking our car in an unauthorised parking area and have refused to pay up. Avoid!!

The company changed drop off address without any notice
On the return the driver picked up two other passengers and was very rude he could not find where they had parked my car

Awful company, parking is not secure. They park it in a pub, then 2 weeks later you get a fine.

Currently contesting but they are not replying to emails or calls

Do not use this company. Over an hour to wait each time for them to collect the car/bring it back.
Took photos when the driver collected - as we always do and car was returned with scratches and a dent.
Customer services are not returning any of my e-mails and it is impossible to get hold of anyone. Poor service. Will not use again.

I booked with the company as at time of looking to park the reviews generally were pretty good, however, what a really poor service I received, delays when left and then when I returned back to UK to collect there was miss information re pick up location, I was given the runaround like you wouldn’t believe, eventually sent to long stay parking , here they knew nothing about it but it transpired after numerous chase up calls and after 2 hours. That other people were experiencing same issues, from call with luggage over 2 hours to get car back, when it did come back it looked as if it had been parked in the Hippo Pond at London Zoo under a tree where a thousand birds nested and they all had diarrhoea, there was no apology for delays or any kind of customer service whatsoever, no eye contact , just a miserable, “ key in car “ find another business instead of this one, it really isn’t great and when you just want to get home after long journey, you really do not need to be treated like this.

Wish I'd seen the reviews before booking. I've never had such a poor Meet and Greet experience!

Short stay parking was closed so we had to drop the car at long stay and get a shuttle to the terminal - both ways.

On return we had to wait 40 minutes for the car after calling to say we'd cleared security and had no bags to collect.

What's the point of paying for Meet and Greet! You should have told us in advance, so we could cancel and just book long stay to avoid the 40 minute wait.

The only positive was how polite the driver was when he dropped the car back.

Never again!!!

Awful experience!!! PARKING FINES WHEN OUT OF COUNTRY!!! AVOID!!!

Started badly, Took one hour to pick up our car meaning we had to rush through the airport to get our flights… Same on way back!!! When we collected the car it was filthy!!!! Like it had been left under a tree. On top of this we get a PARKING FINE through the post saying it had been parked where it shouldn’t have and we were still out of the country!!! Tried to contact the company to arrange for them to pay it and have been told for weeks now they will sort and have not! I have now got a second notice and having to contact the parking fine company myself to arrange transfer of liability to this awful unprofessional company!!! I am very disappointed!!!