Express parking Heathrow Bewertungen 

Very rude and abrupt slow service.
Dashcam removed and USB cables unplugged
Travel mugs removed from cup holders and placed on the floor which split causing a horrible smell in the car.
Paintwork was like sandpaper when returned.
Paid and extra £20 via bank transfer to get my car back as flights were cancelled resulting in arriving back the following day, 10 times asked for a receipt so a claim can be made, stilll no receipt.
Car is 3 months old and looked like a 10year old car when returned. Absolute cowboys that shouldn’t be allowed to operate a parking business from Heathrow. If I could give 0 Stars or less I would.

Avoid at all cost

CAR TURNED UP WITH A SLASHED TYRE. THE STRANGE AND EXPRESSIONLESS DRIVER SCURRIED DOWN THE STAIRS LIKE A GUTTER RAT BEFORE I COULD CATCH HIM.

CALLED THE FIRM'S NUMBER AND THE CHAP SAID THE TYRE WASN'T FLAT WHEN IT LEFT THEIR SITE OR WHEN THE DRIVER DROVE IT. CLAIMED IT WAS SLASHED DURING THE 2 MINUTES THE RAT ESCAPED AND I INSPECTED THE VEHICLE.

SO IF TYRE WAS OK WHEN LEFT THEIR SITE, THEN ONLY THE DRIVER COULD HAVE PUT A BLADE TO IT. PROBABLY BECAUSE WE KEPT CALLING HIM AFTER BEING AN HOUR LATE.

WE WERE STRANDED AT TERMINAL 5 CARPARK WITH A 7 YEAR OLD ON A LATE SATURDAY EVENING. NO SPARE AS ITS AN ELECTRIC CAR. THE AA MANAGED TO GET US A TAXI AT ABOUT 3AM AFTER THEY COULDN'T ARRANGE RECOVERY STRAIGHT AWAY. EVENTUALLY RECOVERED AND BROUGHT BACK CAR TO OUR HOUSE MONDAY MORNING.

I'VE USED MEET AND GREETS IN THE PAST AND SERVICE WAS GREAT. UNFORTUNATELY I CHOSE THE WRONG ONE THIS TIME. NEVER AGAIN!! TAXIS OR TRAINS FROM NOW ON.

HAVEN'T BOTHERED REPORTING TO POLICE OR MAKING A COMPLAINT BECAUSE EXPERIENCE TELLS ME I WON'T GET ANYWHERE.

CAR WAS ALSO FILTHY BTW.

ON THE PLUS SIDE WE DIDN'T HAVE TO PAY ANY MONEY AS AA WERE VERY GOOD, AND I SUPPOSE WE SAVED £200+ BY NOT GOING WITH OFFICIAL PARKING LOL.

ANYWAY, THANKFULLY WE ALL GOT HOME SAFELY, AND I MANAGED TO MAKE THE ARSENAL PARADE :)

Avoid at all costs. They should be called “Meet, struggle to translate, pay £16 extra to exit the car park, wait an hour then Greet.

Called 30 minutes before as required, driver arrived 25 minutes after I arrived - I'd see a guy waiting around, but didn't know it was him until he called and asked where I was (next to my car). No uniform / company branding, no paperwork / ticket / handover sheet - felt very stange handing over my keys. Had to pay the airport carpark fee on top - it calls it a "airport levy" when booking so not clear.

On return, they arrived within 15 minutes of me calling - as good as one can expect. Handed me keys and ticket and walked off - no check of the car.

Result: Only 3 miles on the clock so good there. As soon as I got out of the car park and in proper light, I could see the windscreen was covered in tree sap. Got home to find the whole car covered.

Probably wouldn't book with them again. But apart from the tree sap - they took the car and retuned it, so good enough for some? No customer service to speak off, felt very unofficial.

Supposedly a meet and greet service! Upon arrival , even though as instructed I’d telephoned ahead 40 minutes in advance, there was no one to greet us, no signage and no designated parking area. Several phone calls later and another hour later a driver arrived. He was great, however the phone operator was not .Extremely poor communication and clearly English is not the operators first language. Indeed it’s almost as though the operator is lacking any form of intelligible language at all.
So having left my £40k car with someone I’d met for a few seconds we hastened to the departure lounge which we were now an hour late for.
We’d been given a receipt for the car and told to ring the number on it upon our return. This we duly did only to find that the number is either an answering machine or disconnected. To say this was a little concerning would be an understatement.
I have a tracker fitted on my car and the app clearly showed that it was parked 1.5 miles away, unlocked snd with the boot open !
Strange as it wasn’t like that when we left it !
After many frantic phone calls to various numbers ( none of which were on the receipt) the operator ( after many many attempts to say the words “ driver is coming “) assured us that all was good and we would get our car in 10 minutes.
Except, I could see my car on the app! And it wasn’t moving . Not after 20 minutes , nor 20 , nor 30! Many more phone calls and an hour later I could see my car moving albeit slowly . Great ! But the boot is still open!
More phone calls “ tell driver boot is open “ etc. Completely unrecognisable sounds eventually deciphered as “ yes driver is coming” .
Another 15 minutes snd the car arrived.
I didn’t recognise it at first because it looked like it had been re sprayed a different colour ! In fact it was totally covered in tree sap, leaves and what presumably was albatross poo . A pigeon isn’t capable of anything like that sort of quantity!
Once again the driver was charming.
I wouldn’t use this company again and I wouldn’t recommend them to snyone else either.

Awful, never use again. Cost was OK but now I see why. Rang 30 mins ahead, was then waiting another 40 mins AFTER arrivall at terminal. Many calls made to chase. Couldn't understand a word as the drivers have foreign accents.
On return we rang after collecting luggage. After many calls and a 50 min wait, they finally arrived. Car was filthy. Totally not a Meet and Greet. Would be less hassle to park off site and bus yourself in to the airport. I sent an email of complaint which has been totally ignored. Surprise surprise

Do Not use this company.
Very late collection of car. Delay in delivery and car was clearly parked in side road. Very unprofessional service

Do not waste your time with this company. Very late to pick up and to drop off. Difficult to get through to them. When finally dropped off the car was a mess. The driver who dropped off explained that the car was parked at a wrong location.

Terrible.
Extremely late in picking up the car and delivering it again, despite several 'phone calls. Was very dirty - obviously parked in a street somewhere. Settings all changed unnecessarily and to top it all got a parking ticket for a date we were out of the country.

Express Parking Heathrow Ltd were late to collect - we nearly missed our flight
On return I received a £100 fine as the car had been parked in the Hilton for 5 hours after collection!
AVOID THIS COMPANY !!!!!!!!

Horrible company. Car arrived 45 mins late despite us giving plenty of notice. Very poor communication with no clarity about when to expect the car. Customer service was rude when we asked where car was.

My car was driven through a ULEZ zone while I was away and no one will respond to calls or emails.
They took over an hour to bring our car back to us on our arrival back at Heathrow.

If I could no stars I would, do not use this company. They arrived late despite calling on time. They left late and I incurred a parking fine, and they are insisting that I pay it and they will reimburse. On return from flight, I had to wait nearly an hour and the car came back covered in bird poo and was filthy, it needed a power wash to get it clean. Worst meet and greet company I have ever used

Where do I even start with this company. Absolute cowboys from beginning to end.

When dropping my car off, I waited 45 minutes for someone to arrive- which meant I had to pay an extra £12 airport parking charge because of their delay.

On our return, we followed the instructions and called the number provided, only to be met by someone who could barely speak English. We were repeatedly told “10 minutes” for the car to arrive. Forty-five minutes later, after six phone calls, being hung up on multiple times, and waiting over an hour in total, my car finally turned up.

The driver handed me the key and a parking ticket. No apology. No greeting. No “welcome back.” Nothing.

To make matters worse, the car was covered in bird mess, mud, and tree sap. From reading other reviews, it appears they are parking customers’ vehicles on residential streets rather than in the secure compound advertised.

And then the final insult — after getting home from what was supposed to be a lovely holiday, I was hit with a £100 parking charge for a car park they had apparently used while my vehicle was in their possession.

I have formally complained to the company, but based on my experience, I would strongly advise others to avoid them completely.

DO NOT use this company. You have been warned.

Honestly not recommending.customer service very rude not helping at all. They damaged my car & I called customer service not helpful and speaking rudely.

A big NO NO NO !!
I would not recommend this company to anyone.
Really rudely spoken to the customer.
Needs to learn more about customer services.
Very slow service with long wait for both pickup & drop off car.
Damaged my car’s alloy wheel.

When the complaints in-box is full, and you can’t get through to cancel a booking, which ever way you try, it says it all.

Do not use- absolute crooks. Telemetry shows my car was not parked in a secure pound but left on a street and returned covered in bird shit and debris. The passenger door was left with a long lateral scratch. Furthermore, the in car forward camera was stolen - have a value in excess of £300.
The sole director of Express Parking Heathrow is Dhruv Aneja. His company has no net assets to claim against.

I won't be using these guys again. They left me waiting when I was dropping off the car, even though I called them when required. Had a tracker in my car and they just park in either on the side of a residential street in Feltham or on a driveway. Kept waiting for about 40 minutes when I arrived back and called them, even though the tracker was showing that the car was 15 minutes away. Had a dent also but I never took photos beforehand. I do not recommend this company. It is certainly not a Meet & Greet service.

AVOID. Absolute cowboys. Offer a meet and greet service. Left us waiting an hour for our car after calling and informing them that we had landed. We called the contact number several times and were told that the driver was on the way and then that he was stuck in traffic. When the driver eventually arrived he told us he had only been given the keys 10 minutes prior and that his boss had lied to us. The car was also returned covered in leaves and dust despite being handed over 2 weeks before immaculately.