I wanted to thank you and your team for all the amazing support I have received from Eastwood over the years, Over and over again I have received many questions from car guys about my equipment in my... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Can’t say enough positive for the customer service from Ricky and Eastwood staff to take care of an issue with a welding cart purchased. Excellent communication, problem solving and friendliness. I’ve... Mehr ansehen
I ordered a spray can of OEM-colored paint for a 2018 Toyota 4Runner using the code on the manufacturer's door plate. Once the paint was applied, the color was substantially darker. I reached out to... Mehr ansehen
Unternehmen hat geantwortet
First of all I was born in Pennsylvania so I am happy to support a company from there. I have been an Eastwood customer for many years and I appreciate that when I order something it will be shipped q... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since 1978 Eastwood as been designing innovative products for the Automotive DIY Community. Our in house designed products are made with our customers in mind.
Kontaktinformationen
Shoemaker Road 263, 19464, Pottstown, Vereinigte Staaten
- 8003439353
- help@eastwood.com
- www.eastwood.com
3,5
Akzeptabel
241 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very poor customer service and return policy!
Ordered the HotCoat® 100kV Powder Coating System for $999.99 and it was missing parts. Called the following morning and asked for a refund and was immediately sent an RMA but no shipping label. That evening still now shipping label so I called again and was told the one that issued the RMA will have to send the shipping label and she would message her to send it. 31 hours later still no return shipping label. So they have over $1000 of my money and I don’t know when I will get it back.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Hello Michael,
We’re really sorry to hear about this experience—that’s not the level of service we aim to provide. We’re reaching out to you privately now to get this resolved as quickly as possible.
Today my experience was really good…
Today my experience was really good especially miss Aarti she gives management i really appreciate for her best wishes
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you so much for the kind feedback!
They don't actually ship anything or communicate. Don't buy from Eastwood.
I ordered a small bottle of touch up paint and clear coat and had my order confirmed on 2/17. The next update I got was 9 days later when I got an email saying my order had shipped. When I received the order the next day (I'm also in PA) it was just the clear coat. Frustrated, I went to their website Sunday 3/1 to see why my order status now just says it was delivered when all I got was clear coat. Today, 3/2 I receive an email saying my touch up paint is delayed for another MONTH. This is stupid, it's touch up paint and this company had multiple chances to reach out and let me know that before simply sending the clear coat and not mentioning I would not get my touch up paint. Now I wasted almost 2 weeks waiting for nothing. Don't buy from Eastwood, they will screw you around. I will never buy from them again and I'll probably just accept the loss, leave this review and throw their paint in the garbage. If I ever even receive it. Thanks for scamming me, that was real cool.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Eastwood
We’re very sorry for the frustration and inconvenience this caused — we completely understand how disappointing that experience must have been. This is not the level of communication or service we aim to provide. We’ve reached out to you privately to look into this further and work toward making it right. We appreciate you bringing this to our attention.
Ordering
Ordering, I’m directed to a coupon and go through all the directions for $10 off, I get to check out and it says I can’t use it on my order, whatever. I get the items fairly fast and in the box with the application wand the plastic tubing is broken in pieces probably from the cold weather. I have some more flexible tubing around and it might work okay but I might need to go out and find some other stiffer stuff. Not impressed!
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Eastwood
I’m really sorry for the frustration — especially with the coupon not applying and then receiving the wand with broken tubing. That’s definitely not the experience we want for you.
We’ve reached out to you personally to make this right and help with a quick solution. Thank you for letting us know.
Shipped fast rep helped
Shipped fast. Arrived intact. Ordered wrong color and rep helped when I called immediately after order placed.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you for your feedback! We’re glad to hear your order arrived quickly and in good condition, and that our representative was able to assist you right away. We appreciate you choosing us and hope to help again in the future!
Excellent products and excellent…
Excellent products and excellent customer service. As with any online purchasing, if you do your research in advance and double check before you click, Eastwood is my go-to source for painting and related products.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you so much for the kind feedback! We truly appreciate your support and are glad to be your go-to source for painting and related products. We look forward to serving you again!
Fast shipping as described
Fast shipping as described
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you for the great feedback! We’re glad the shipping was fast and met your expectations. We appreciate your support!
Pottstown Staff
The staff at the Pottstown store is super helpful. Very good at what they do. Highly recommended!!!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you so much for the kind words! We’re thrilled to hear the Pottstown team took great care of you. We truly appreciate the recommendation and look forward to helping you again!
Like their powder coating product just…
Like their powder coating product just fine. Shipping seems a bit high for one pound of powder though.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you for sharing your feedback about our powder coating product. We understand shipping costs are a concern and appreciate your input.
Powder Coating for Refurbing a Deco Motel Sign
First experience with Eastwood and the tech advisor was helpful and made a mistake on quantity, openly admitted it and fixed it on the spot
Will use Eastwood again!
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you for sharing your experience! We’re glad our tech advisor was able to help and quickly correct the issue. We appreciate your feedback and look forward to serving you again!
Eastwood had the product that I needed…
Eastwood had the product that I needed for a good price and the shipping was excellent.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Hi John,
Thank you so much for your review! We’re glad to hear you found the product you needed at a great price and that the shipping met your expectations. We appreciate you choosing Eastwood and look forward to helping you again whenever you need us!
Great company Great products
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Hi William,
Thank you for the great feedback! We're thrilled to hear you’ve had a positive experience with our company and products. We truly appreciate your support and look forward to helping you again in the future.
Goog service and quality products.
I've ordered from Eastwood numerous times for both materials and tools. My experience has always been that they ship quickly unless the product is out of stock, and even then they notify me of the situation quickly. There products are constantly of high quality and are good value based on price. I have used them for powder coating supplies and finishing products. I especially like the Rust Encapulater Plus and the Chassis Black product.
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Hi David,
Thank you for such a thoughtful review! We’re grateful for your continued trust in Eastwood and thrilled to hear that your experiences with our shipping, communication, and product quality have been consistently positive. It’s great to know our powder coating and finishing products have been serving you well—Rust Encapsulator Plus and Chassis Black are definitely customer favorites.
We appreciate your loyalty and look forward to supporting your future projects!
Horrible company
I ordered a 2 cans of epoxy primer on the web site it said order with in so much time and will be shipped by 28th. I ordered the part, went online 3 days later to see if i could find a tracking number and still said processing so i sent an email to the customer support center, was told i should have something by no later than Thursday or Friday. It’s been almost 2 weeks and have got nothing from them. I called and the phone number they said “ sorry for the inconvenience the best we can do is waive the 10% return fee. Not only are they miss leading and lying to their customers but they still want to act like they are doing you a favor for their crap for customers service. I wont recommend this company to any one if they treat their customers this way imagine what the product is like.
24. August 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Hi Arturo, we’re very sorry for the delays and the frustration you’ve experienced with your order and our service. This isn’t the experience we want for our customers. We’ll be reaching out to you privately to help make this right.
Do not shop here, not worth the trouble.
I ordered a House of Kolor paint, and another item. paid with a credit card, and was charged immediately.
Within a week Eastwood claims they don't have the HOK paint in stock, and had to back order the other item. No problem, I asked to have the order canceled.
They never refunded the money completely and said I still owed $50. After a few useless phone calls spanning at least three months I turned the matter over to the BBB. Several weeks later Eastwood sent me a letter saying they have my unclaimed property, and I have to send it back so they can pay me what they owe me. so that's another hoop to jump through for products they NEVER had in stock, and a refund that could be easily taken care of online.
This is by far the worst customer service I have ever gotten within the automotive comunity.
6. April 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Hi Jameston, we’re truly sorry for the frustration and inconvenience you experienced with your order and refund process. We understand how disappointing this must have been, and we appreciate you sharing your feedback. If there’s anything else we can assist you with in the future, please let us know.
Where can one find a garage that when you book in for a service check their records and inform you that you are not due a service, charge nothing and give you back your car. That's Eastwood garage.
Where can one find
19. August 2025
Bewertung ohne vorherige Einladung
Ross in customer service was fantastic
Ross in customer service was fantastic! He was professional, polite and knowledgeable, even better yet, honest. He was also personable, which is not common for customer service these days!👍👍
12. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Thank you so much for your kind words! We're thrilled to hear that Ross provided you with such a positive experience. Professionalism, honesty, and genuine care are exactly what we aim for, and it's great to know Ross delivered on all fronts. We'll be sure to pass along your feedback—he'll really appreciate it!
Wouldn't let me cancel one minute after…
Wouldn't let me cancel one minute after ordering wrong item I confused with similar product. One gallon frame black was what I had to get delivered and Then return after ordering what I really wanted one gallon rust encapsulater. I had to pay return fee. They wouldn't just do an exchange. Plus they took money off the first order from another return so I'll be getting ripped off for $50.00 . Seems like chinese practice of screwing Americans. Don't bother replying Eastwood your text book answer means nothing and will not resolve anything. This post is to warn unsuspecting Americans spend your hard earned money with American company's
17. April 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Dear Frank,
Thank you for taking the time to share your experience. We are very sorry to hear about the frustration you encountered with your order.
It’s important to note that since your purchase was made through Amazon, the cancellation, return, and refund processes are subject to Amazon’s policies, which can sometimes differ from those we offer directly through Eastwood. Unfortunately, once an Amazon order is processed, we are not able to cancel or modify it through our system, and returns must follow Amazon’s guidelines, including any applicable return shipping fees.
We completely understand how disappointing this situation has been for you, and we truly regret any confusion or inconvenience caused. It’s never our intention to make the process difficult or to leave our customers feeling dissatisfied. Your feedback is extremely valuable to us, and we are committed to continuously improving how we communicate and serve all our customers, whether they shop directly with us or through a third party.
We appreciate you bringing this to our attention and are sorry we did not meet your expectations. If you would like, you are welcome to reach out to our Customer Solutions team directly at help@eastwood.com, and we would be happy to review your situation in more detail.
Thank you again for your feedback and for giving us the opportunity to address your concerns.
Sincerely,
I orders a $300 welding clamp 3/30/25…
I orders a $300 welding clamp 3/30/25 and 5 days after I received it I got a sale email showing the price had dropped but didn’t show the price without clicking a link.
A few days later I got around to checking and after clicking the link, it showed was now 1/2 price.
I called customer service after I noticed it on 4/14 and was told they only honor a refund of the difference within one week of purchase. I asked them to escalate my complaint and the person sent me to a survey then was disconnected.
I called back to talk to someone else but got the same person which told me the same thing.
I was contacted by Eastwood and was offered the sale price and their apologies.
I received the refund and will continue to do business with them.
13. April 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Hello Don,
Thank you for reaching out and for bringing this matter to our attention. I’m truly sorry to hear about your recent experience and the inconvenience it caused.
After reviewing your order and the timeline of events, we understand that you were unable to see the discounted price right away and contacted us as soon as you noticed the change. We appreciate your patience and persistence in following up.
While our standard policy allows for price adjustments within one week of purchase, we recognize the circumstances and want to make this right. We will be issuing a refund for the price difference between your original purchase and the current sale price.
You will receive a confirmation email shortly, and the refund will be processed back to your original method of payment within 5-7 Business days.
We value your business and appreciate your understanding. Please don’t hesitate to reach out if there’s anything else we can do for you.
Warm regards,
Restocking fee …
10 percent restocking fee and I have to pay return of products that don't fit what they claim it did. Just wants to sell you stuff not make sure you get the right stuff. I will never buy from them again! Cost me almost 100.00
2. März 2025
Bewertung ohne vorherige Einladung
Antwort von Eastwood
Dear James,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when a product doesn’t meet expectations.
Our goal is always to ensure our customers receive the right items for their needs, and we regret that this wasn’t the case for you. While our return policy does include a restocking fee and return shipping in certain cases, we’re actively reviewing this process to better support our customers and improve clarity on product compatibility before purchase.
We value your feedback and take it seriously, as it helps us improve.
We appreciate your past business and hope to have an opportunity to serve you better in the future.
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