Drive Dynamics Bewertungen 

I received a b-day voucher with some free lessons, the instructor arrived late for the 2 lessons received, he never asked me how many lessons wanted to receive and sat me on his car for 4 hours and only drove 15 minutes, I didn't like his way of explaining things so I decided to call and get another instructor; there wasn't anybody available in my area so I asked for a refund for the remaining lessons, I wasn't even asking for a refund of the lessons received and they are not replying to our emails or returning our calls, I have been waiting for 2 and a half months now for a member of staff to call back; at the moment I have been on hold for the last 55 minutes. I have informed the BBC watch dog and they are happy to reopen the case they have for this shameless company. Please do not waste your money with Drive Dynamics

Been waiting 3 months for my refund, informed them they are breaching the consumer rights 2015 and demanded a alternative dispute resolution which was to recieve payment by 1st November which I was promised by a snotty lady who I have spoke to several times from customer service , she is rude and laughed to her colleagues whilst putting me on hold , she should not still be allowed to work there, absolutely disgusting customer service and the customer service people on here are no use either so don't listen to what they tell you, best bet contact your bank. I have signed an online petition that someone has done online to get the company closed down and I think you should all do the same. Absolute joke.

Every thing is fine and great.

i paid 395.95, i asked for a refund on the 01/08/2017 and i am still waiting 3 months later, everytime i ring its the same excuses im not giving up!!!!

My wife arranged lessons for our daughter Siobhan Beirne on the 16th September. Nothing happened except we got one email for a lesson at 6am which the instructor who we contacted knew nothing about. Then nothing despite repeated calls.. We asked for a refund. Told 14 days but nothing. Contacted again . Couldnt find our postcode and then admitted had not been processed. Another 14 days. I dont believe them anymore.£259 we need badly.

Update:

Dont believe the answer below. Still no refund and no contact whatsoever. The answer they post on this site seems to be uniform to everyone. This is a real scam and I am reporting it as such. I am a student and need this money. They should be ashamed.

Further Update

Have now taken a couŕt order out against them. No response so will be sending baliffs in now. Dont waste your money

In May 2017 my partner paid £700 for an intensive course. They did actually send him an instructor, but this instructor said "get your money back and you can pay me for lessons." This did sound dodgy but my partner went with it and within 24hours of paying Drive Dynamics he requested a refund. They said over the phone that there was a 14 working day wait for the refund to be processed. 14 days was up and there was no money in his account. After many phone calls, we resorted to emailing the company. At first we didn't receive a reply but after pestering them for a while they finally replied and we had the proof we needed where they stated that his refund would be processed on the 18th July and he would receive it by the 24th July latest. On the 23rd July they emailed saying they had problems with their refunds so it would take another 14 days. What they didn't realise was that the bank my partner is with, were copied into this email so they saw everything. The bank refunded my partner his £700 and disputed this with the company. My advice is to email only, no phone calls as you have no proof of calls and they charge a bomb for you to wait in that queue! Contact your bank and let them know about your refund.

I see that the company replies to some reviews perhaps they might reply to me but I doubt it and they state the refund policy which is fourteen working days shouldn't be done on here.
Well firstly why after several phone calls and promises that I am still waiting for a refund since July. This company advertises draws you in with bulk lessons cheap but can't and don't want to refund by the looks of it. I booked lessons with this company and if you go on their website it asks you to find out and how long your have to wait for a instructor in your area. As I was paying for my son I needed the lessons quite quickly. I rang the customer services after two weeks which is what their site states for how long you have to wait for a instructor said I have wait but it was then I was told at least six weeks. I choose to cancel as my son couldn't wait that long as his needed a car. Don't use this company this is because they owe me £395 which is a lot of money to me. I dowt I will ever get it back to me their getting away with this yet if I owed then money I be sent letter's and taken to court or sell the debt to another felt agency but I can't do any of that so I am just going to have live in the dream world perhaps one day I might get the money OWED. This is the checkout bill below without personal details perhaps they might feel guilty and refund me now as I've given them the reference number but don't hold up much hope.
Thank you. Your order has been received.
ORDER:
37428
DATE:
July 14, 2017
TOTAL:
£395.95

Everything was fine regarding the driving and booking the time. Each lesson asked for a review the day after at 2am and once completed said my next lesson was tomorrow skipping out a day other than that very helpful in organising my intensive as I had booked lessons instead accidentally but was fixed for me

The worse customer service ever, hours wasted chasing them for my remaining 4 lessons for over a month. Still nothing has been done even after saying it will be sorted out within 24hours. I regret signing up with Drive Dynamics, would've been better if they just refunded the remaining amount of money as the amount of hours I have lost waiting on queue to talk to them only for nothing to be sorted such a waste of time!

It has been over a year and 9 months and my money of £29/hour of 4 hours was never paid.

Hi,
My name is Martin and I paid £200 for some lessons in April. My reference number is 462239.

I would like a refund as the service has not been provided. An instructor did not get in touch with me, so I had to contact you for a number. His number was passed on and I got in contact with him. He was unavailable on the agreed time that I would start my lessons but said he would be in contact to arrange some lessons. After weeks of nothing and ignoring me completely, he text me saying that he couldn't give me lessons due to issues he was having with your company. I have contacted customer service on numerous occasions and gave my details. I have queued for over an hour in the waiting list only for the line to cut out when reaching position 1. Customer service have promised to sort out the issue and call back but still I received nothing. I have called over 15 times. I then emailed only to be ignored again.

I am not interested in rescheduling lessons with a new instructor as I am already doing lessons with someone else now. I could not have been expected to wait that long for you to sort things out as I needed to be driving Asap. All I want is my money back. I really do not wish to take this further but I will if I do not receive a refund.

LISTEN THIS COMPANY IS A FRUAD LOOL LISTEN RUN AWAY WHEN YOU SEE THEM SERIOUSLY!!!

HONESTLY THEY SAID THAT I WOULD RECIEVE MY MONEY SOONER I NEVER DID ALSO STATEING I WOULD BE CONTACTED WITHIN 24HRS I NEVER DID NOTHING THEY SAID CAME TO PASS AND ITS A BUSINESS THATS REALLY SCARY & CRIMINAL.

THEY WILL ALSO FAIL THERE 14 WORKING DAY REFUND POLICY WHICH IS OUT OF THIS WORLD AS A BUSINESS AND WILL NOT PAY YOU.

IF YOU WANT YOUR MONEY BACK CONTACT PAYPAL THEY WILL DEAL WITH IT AND GET YOUR MONEY BACK 10000% AS PAYMENT IS MADE THROUGH THEM.

STAY AWAY FROM DRIVE DYNAMICS LEGITIMATE FRAUD LIVE IN ACTION

I booked 10 driving lessons for £114 in October 2016, I chose to cancel within their 14 day policy, due to driver issues.
Since then I have contacted the company a million times and I'm always told the money will be arriving in my account soon by the customer service, however it never does.
I have made a complaints about this company to so many places and they still get to run their fraud business, this is so wrong.

Israa Warfa
Rm7 0GR

I write to advise that Begbies Traynor has been instructed by the directors of the Company to assist with placing it into Creditors’ Voluntary Liquidation. The Company is not in a position to pay its debts and has ceased trading.

I understand that you have made an advanced payment to the Company for driving lessons which you have not yet received. Unfortunately, the Company is no longer able to deliver these lessons and, as a result, you will be registered as a creditor in the liquidation proceedings. A report on the financial position of the Company, together with further details regarding the process to place it into liquidation and to appoint a liquidator, will be sent to you over the coming days/weeks.
Just received this e mail regarding drive dynamics. so basically all the money we paid gone down the hill
If you paid for your driving lessons by credit card, you should contact your card provider immediately. You should be able to claim a refund from your credit card provider under UK law. If you made your payment by debit card or a bank transfer, you will have a claim against the Company which will rank for dividend in the liquidation proceedings. The prospects of you receiving any money back from the Company (through the liquidation process) is uncertain at this stage, but further information in this regard will be sent to you in due course.

Hey Guys,
Don’t worry about getting a refund from the DD because its so easy. Simply go to your bank, tell them that you have paid DD and they haven’t provided the service. They will file a transaction dispute and then bang! Three working days later the money is back into your account and DD will send you an email asking how were your lessons…lol!
After waiting a month for a driving instructor to call me, I called DD and they told me I need to provide proof of payment. A few days later I get told I have to wait another 4 weeks before the driver can provide the lessons…yeah right. I went to my bank and got my £646.00 refunded in 3 working days :).

DO NOT use Drive Dynamics, this company is appalling in regards to their customer support and just arranging the lessons in general. I booked a fast pass driving course for £962 on September 26th to start October 21st, they made me pay in full immediately and I received no confirmation of my lessons, no information regarding the starting date or the date of my test and nothing from an instructor. I rang up every other day for 2 weeks to hear “we will ring you back tomorrow” each time but never received a call.It wasn’t until the week before my supposed start date that the company said “we won’t be able to do the lessons for this date, it will probably be the week after” where I cancelled the lessons and requested a refund. My refund was requested October 16th and I am yet to receive anything, although I have rang up and they have said they’ve sent the money over but there’s still nothing in my account. They said it would take maximum 14 days for the money to appear in my account, it’s now been 13 days and each time I’ve rang up asking about this the staff give me a different reasoning each time. This company is quick enough to take your money but will make up any excuse under the sun not to give it back to you😤 do not waste your time or money on Drive Dynamics, you’ll just have a month of stress wondering what’s going on with a company who are just there to take advantage of young people wanting to learn to drive.

found this company scam business they are unprofessional. I booked lessons for my son 5th September I was promised instructor will contact within few days however nothing for more than 2 weeks after calling many times i got an instructor however within 2 days I got message that they will refund the my money since they have no more instructure in that area. I called many times and waited average 30-50 minutes and promised refund within 10 days however it’s 24 October and still no refund just managed to speak to representative after waiting for 25 minutes I was told it’s still waiting for their account department to confirm however I am taking court actions to recover my money I think they scamming people out of money.

Absolutely awful...
Weeks and weeks of phone calls and emails all ignored trying to get a refund and I finally get through on the phone and all I get told is that I'm being referred to the accounting team for the refund and they couldn't give me a date of when they would get in touch with me... even though I've already been waiting for weeks!
Absolutely ridiculous excuse for a company
DO NOT USE

It's been 6 months since I made bookings with Drive Dynamics and I still have not had any lessons since they did not pay my instructor. I've called and called almost every day the past 4 months and they refuse to deal with it. My only resort now is to report them to the authorities. I've had to pay my instructor out of my own pocket, so now they owe me £485 in total.

- Eliana Ganesan
- Ref. : pkg58704

24746

I paid £300 for lessons In June and did not receive no lesson. I asked for a refund but still haven't received my money n we are in October. I called and emailed so many times they say the same thing "you'll receive you money in 14/28 days". I CAN'T BELIEVE I'M WAITING THIS LONG.
I advise everyone to contact their banks and trading standard to start an investigation to get your money back.

Drive dynamic are frauds!!!!!!!!!!!
24746

Absolutely appalling customer service . It took me 3 weeks to speak to a manager . The company is disorganised . The staff (drivers) are extremely rude and unprofessional. The customer service team are extremely hard to get in touch with and it takes 2 months to get a refund from the company . Avoid this company DO NOT BOOK with them .

Booking name : osamwonyi Otabor

Queens Road
M8 0QY