Drive Dynamics Bewertungen 

Horrible horrible horrible pleaseee don’t Book with them. I called in on a Friday and told them I wanted to start my lesson ASAP. They said it was all fine for me to start the following Monday. I waited two weeks and I heard nothing from them. So I called in to check, they said that they have appointmented me an instructor and he will be in touch the next day. I waited and nothing. 3 weeks later an instructor contacted me but it turned out they weren’t my instructor. So I had to wait for another week till the right one got in touch and this wasn’t until I sent an email in requesting To cancel my lessons and needing a refund. I finally had an instructor and The first two lessons were fine, but after that the instructor won’t show up and cancelled on me last minute. They still owe me 4 hours of lessons till date. And this was since February. It’s freaking October now. Also the company never answer their phone once they have taken your money and know your number. DONT WASTE YOUR TIME OR MONEY ON THEM.

UPDATE: Driving instructor decided to part ways with Drive Dynamics and no effort at all has been made to get me lessons or set me up with a new driving instructor. This is an absolute joke now...

It's only after writing a bad review and hassling that I have finally been set up with a driving instructor after much confusion and delays. You may be required to get a refund because no effort is made to sign you up with a driving instructor or to have lessons. Fortunately, the driving instructor has been great and provided me with very useful tips for improvement as well as being flexible. It's a shame there was such a delay and an intermittent driving instructor who didn't know I was set up with him before any lessons took place, since the actual lessons are very good.

Recently after writing this review I was contacted by them very promptly and finally driving lessons were arranged. I was then asked if I could delete (not edit..) this review after the customer services call. It turned out that my driving instructor was given the wrong details (he attempted to call me on the 3rd October, although the number I called him on today he did not recognise and I have never received a call from his number either) and tried to contact the head office but could not get through, hence weeks of no driving lessons. However, a lot more effort should have been made with the call/email system from drive dynamics to keep in touch, especially for the £250 fee for 20 lessons and theory test. I find it extra insulting that they are asking me to remove my review when clearly the issue was only partly resolved after writing this review. This issue should have been resolved in August, 2 months ago and I have still yet to see whether the service is a good one and therefore I'm not sure that working "incredibly hard" describes Drive Dynamics' attitude. You could argue 'incredibly hard' for this afternoon, which only happened after this review was written - where was 'incredibly hard' on the several attempts I made to call your office and get this sorted to be met with empty promises and people not calling back/chasing the issue? Two months is NOT incredibly hard, it's lazy.

Literally don't even know where to start with this atrocious company. I have never even written a review before but i am desperate for people not to give their money to this company as you will never see it again or receive the service promised to you! I was bought a voucher for 6 refresher lessons for my birthday back in May. I was sent a text with the phone number of the driver they had allocated me. I gave him a quick call and was spoken to incredibly rudely. He claimed to have no idea 'how he was gonna get paid' if i had a voucher. He abruptly told me to call Drive dynamics with them to sort it. So of course i did. They tried to find another driver for me and promised to call me back.. this never happened. I then called twice again to be spoken to by different members of staff 'promising me a call back' to witch of course never received. Why they cant just sort it just there and then i'll never know. I then asked to be put through to the refund department.. after waiting over an hour on the phone (says it all) i was told vouchers are non-refundable and they would call me back AGAIN. Which, guess what, never happened. I have since tried on so many occasions to get this sorted and i have been passed through to an automated system asking me to text them as they are very busy. So i text them and guess what.. NO CALL BACK! i eventually managed to get through to someone today who simply said 'sorry i work in sales i cant find out who you are..'. These people have my money.. I'm sure if they didn't have my money in their bank they would be much more helpful in trying to sell me their awful service. This is theft. They have my money and are not providing me with the service.. disgusting.

AWFUL company, rude useless customer service, always on hold for over an hour, waiting to be contact by an instructore for months, and waiting for a refund for over 3 months, still ongoing, kept being told said the same over and over again, keep being lied to, would not recoment anyone to ever go to them truly awful and appauling company, never been so badly treated by a compnay before.

My name is Syed and my postcode is B11 3DE
Request: 24551
I booked lessons with Drive Dynamics and my instructor told me he was unable to take them due to a number of reasons. I requested a refund which was accepted and for which I have a confirmation email. Please return my money as it's been so many weeks over the due date. I resist using strong language so please.

Order #33547

I have given this thieving company enough time to pay the money back.. They promised to pay back by 19/10/2017 and I have been quiet up until now, thinking they will finally fulfil their obligation. THEY HAVE NOT PAID> I am now taking out the action I put on hold to get my money back. I am getting in touch with ROGUE TRADERS and the local ombudsman now. No more being civil or waiting. I am taking this further now. Please do not send a B.S responses just give us our money back.

STILL NO REFUND OR RESPONSE FROM THIS THIEVING COMPANY.

I am now taking legal action against this firm. They will never get away with this. I know my rights. I'd suggest everyone that has been duped out of money from this company should do the same. Just scrolling through the amount of people that have been ripped off financially is not acceptable when some scum CEO suns himself abroad on the proceeds of our hard earned cash. Everyone GET INVOLVED AND GET YOUR MONEY BACK TOO.

You've sent me this same response so many times but you never refund the money. Phoning that number is absolutely pointless as you stay in a queue for so long and still eventually get fed a loaf of B.S. Last time I called I was told we'd receive our refund on October 19th and still didn't get it. We just want our money back. I also know that you don't want us to create a new review as it gives you more of a negative scoring. Hence I will keep on creating new reviews and plunging you further into negativity until you pay us back!!!

Ok so just pay the money asap. February will make one year and I'm sure you'd agree that is wholly unacceptable to keep hold of a customers money for that long.
Perhaps if you took heed to your trust pilot reviews then you may actually think of offering a better service, as it's a poor reflection of this company. To leave so many innocent customers that have acted in good faith, with not getting a good service or their money back is completely incomprehensible and a very disgusting attitude on the part of this company. Let's see what excuse we get next. Why £100 and something pounds is such an effort to get a refund on beggars belief. God help those poor innocent people that paid more.

Can I have an update now of exactly when you are paying that money back. Please don't humiliate me by asking to call customer service option 4. Just send a personal email and let us know. Coincidentally RIP OFF BRITAIN are interested in looking into Drive Dynamics. If I don't get a satisfactory updated response and not the same DD response that I keep receiving then I will pursue the RIP off Britain option if you don't provide a refund.

I have also heard back from trading standards today and they are now looking into this issue too.

WE HAVE NOW BEEN ADVISED TO PURSUE THIS MATTER THROUGH THE SMALL CLAIMS COURT IN ORDER TO RECEIVE A REFUND AS WELL AS TO INCUR COSTS TO DRIVE DYNAMICS FOR ALL THE STRESS AND HARDSHIP YOU HAVE CAUSED US. I WOULD ADVISE EVERYONE ELSE TO DO THE SAME. I SHALL FORWARD YOU A LETTER BEFORE ACTION GIVING YOU ONE LAST CHANCE TO REFUND THIS MONEY. FAILURE TO MAKE THIS PAYMENT ASAP WILL DEFINITELY LEAD TO COURT PROCEEDINGS. DD NO LONGER BOTHER TO RESPOND TO MY ISSUES HERE AS THEY KNOW I AM PASSED THE B.S ADVISING TO WASTE MY TIME AND EFFORT CALLING THEIR USELESS CUSTOMER SERVICE AND BEING FOBBED OFF BY THAT OPTION FOUR WASTE OF TIME. EVERYONE PLEASE READ THIS AND TAKE THIS COMPANY TO COURT. LET US PUT AN END TO THIS THIEVING.

STILL NO REFUND! WATCH THIS SPACE.

12:12:2017 STILL NO REFUND FROM THIS THIEVING COMPANY

You took £150 from my nephew in July for lessons in Edinburgh despite having no instructors in the city. Still awaiting refund mid October. NOT GOOD ENOUGH

I have been waiting over a month for any contact from an instructor ( where it is stated that one should contact me within 7 days) I have tried contacting them on their website, via text message and phone but with no response. I have been disconnected twice while calling. I have payed for the lessons upfront and now have no way of reaching them.

What a scam of a company!still waiting on my 400£! Telling me they sent it on the 20/09/17, rang Barclays they said there's nothing coming in on that date from driving dynamics. Got a letter through the post asking if I made a purchase of 400£ dynamic on the 20/09/17, asking if it was genuine/fraud. This company keeps claiming they refunded that money on that date, when in fact they were trying to pull a fast one by robbing me of more money. They keep telling me to ring between 9-5pm the hours I work, knowing from past experience I'll just be put on hold for my entire lunch break! Give me a break and just return my money! Get hold of accounts, cause you most definitely have not returned my money!!

i made a review regarding this terrible driving company over 2 weeks ago, they immediately reply to me as seen on the copy message below and once again i have yet to see any refund. this is the worst of worst company. never take lessons with them they just steal your money with false information. They even wrote to my email asking for all the info promising they will refund me and as seen not money back.
they have done the same with my partner who also made a booking and a refund was promise to her and also she has been lied to.

Drive DynamicsTrustScore 3.3 / 101,078 Reviews
Reply from Drive Dynamics

Published 05 October 2017
Hi William,
Firstly, apologies for the altercations you have experienced. I can see we did have an allocated instructor for yourself; however I am unable to access information as to why there were any issues due to my limited access.
I can, however, see on our system that you must have spoken to someone 25.9,17 where you requested the refund. I can assure you we have not stolen your money and if you have been told you will receive your refund, you will. We are deeply sorry for the delay on our part due to ongoing system development and changes to our business model. Whilst we understand your immense frustrations, please accept our apologies for any inconvenience caused. This has been escalated to accounts as the person who you spoke to said. We apologise you did not get on the road with us but we wish you all the best with your driving.
As I am neither customer services, nor accounts, there is only so much I can do. I will pass this review and pupil's details over to the relevant departments and hopefully this will be resolved as soon as possible!
Thank you for your patience,
DD

My lessons are currently going well, I feel like I progress with each session. Personally, I believe I have been able to move forward with my abilities very quickly and gain the confidence I am going to need after passing my driving test. The instructor is patient if I make a mistake, and praise me when I complete a manoeuvre with a high level of skill. They are persistent with scheduling lessons to assure that I will be provided with the learning time that I require.

-10 that's how good drive dynamics are. Still wait for my £550 for my fake 20 driving lessons witch I didn't get. If you have brains then don't give drive dynamics any of your cash they are scam. They told me my instructor broke his foot & my other fake instructor went camping. He must be still camping 6 weeks on . I'm still waiting for my £550 to go back in my account. On 20/10/17 I ask for my refund.

This is now 18 days ago from my refunded date. The manager was going to call me but I called from 9 o'clock untill 11:49 when they answered & said they will call you back (in there imaginary mind) So I called at about 15:00 And again we'll call you back & again we were still going to call me back . scamtastic.
It is now 24/10/17 still not gaving me my refund back from 02/10/17 . The company said if there is any problems you will get a refund after 14 days there is some lies happening here? Because I'm still waiting for my refund. This is the drive dynamics caused this problem. They had no driving instructors for me & they think is ok to keep my money as well. Can you plz sort this out.
The only reason I got my refund is because I recorded all the conversation with DD. I then called action fraud & told them what was going on. Then I email Drive D so that new what was happening. I then had my cash in my bank the next day. It’s funny in it

Paid in august for a block booking no response from them at all, I have sent numerous emails and called numerous times (4 today alone). These were for my daughters birthday and now feel totally scammed avoid at all costs following ur response if I can give u any details to verify I will

DRIVE DYNAMICS IS A SCAM

I booked a block of 10 driving lessons with them in August. A driving Instructor contacted my informing me that he was not being paid by Drive Dynamics so he couldn't take me on as a student. I tried to get a refund and they told me to wait 28 working days. After those 28 days I still was not given the refund. I was told to wait another 14 working days and still did not receive a refund. Every time I call the customer services team the line either cuts out or they say they'll give me a call-back but never call-back. I've been back and forth with this company for more than 2 months now, and honestly don't think I'll be getting a refund anytime soon. So i've had to take matters further, which wastes my valuable time.

Unless you want to lose your hard earned money, then go ahead and book with the worst Driving School in the UK.

Scammed me out of nearly £300! I brought a bulk offer back in august but heard nothing from them . I emailed them for a refund a week later and was told they would send me it but could take up to 14 days but I still haven't received it 3 months on...

Do NOT waste your valuable time and money expecting these cowboys to be in a position to A, teach you to drive. B, have any instructors available to bother even calling you to arrange a lesson, C giving you back your money. If you are unfortunate enough to have to chase a refund. Do not expect it to be a smooth process. My advise is pay with PayPal and get them to step in once these scumbags have ignored you for the set time that PayPal deem an acceptable amount to time for a business to reply. I have to date never received a reply from this shambles of an operation after numerous telephone calls. Which also entail lengthy waits to speak to a disinterested downright rude employee. If there is a worse business than this offering a 'service' I have yet to meet it. I found a local instructor who I've seen 7 times in the time I've been waiting for a refund. Further update I have now been contacted by this company regarding a refund. They told me I would have to wait 28 days for a refund. They say they have lots of happy customers but judging by their Trustpilot score I beg to differ.

Very poor. Company is a fraud. I have been waiting for them to refund me my £294 since march and we are now in October. I've contacted them countless of time and get told the same thing to wait 7 working days. Poor customer service. I will not advice anyone to apply through them.

0 stars! Scam please avoid this sham of a company ! I paid £259 and after weeks not hearing from them to start the lessons I asked for a refund. 5 weeks later I am still waiting for a refund and after holding for minimum 1 hour every time I try to speak to them I get told"it will be with you within 7 days" which never happens!

Update: I have put in a complaint to trading standards who are looking into this company, I urge everyone waiting for their money back to do the same and put an end to these scammers for good.

Both my sons passed their test within 3 months couldn’t be happier ! #awesome #brilliant

My name is Ciochina Ion Alexandru , I paid 1200 for an intensive course last year. After taking half of the hours of practice I paid for I was told that my instructor doesnt work with the company anymore. I changed my adress and I was supossed to get a new instructor , I am trying to contact the company by email , on the complaints email, by the phone 6 times ( 30-40 min waiting on phone every time) , i didnt got any replies to my email and on the phone i was told every time the same thing, that i will be contacted in 2 days and nobody never called or emailed me for 4 months