Drive Dynamics Bewertungen 

1.287
•
TrustScore 1 von 5

1,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

The directors of this business are convicted criminals convicted of business fraud on the 24th July in Leeds crown court. 46 weeks suspended sentence, £75k fine and 200 hours community service - al... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Scam! Took money and disappeared as everyone else on here said! After being investigated by BBC Watchdog and having an article written about its shady practices on the Guardian it still continues the... Mehr ansehen

Bewertet mit 1 von 5 Sternen

As of 12th January 2018, Dynamic Franchises Ltd (trading as Drive Dynamics) ceased to trade and the company will soon be entering into a liquidation process. If you feel you are owed money please... Mehr ansehen

Bewertet mit 1 von 5 Sternen

It's been nearly 4 months since I have been promised a refund after my driving instructor didn't show up, I have contacted them over 10 times and each time their awful customer service gives me fake p... Mehr ansehen

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1,0

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TrustScore 1 von 5

1287 Bewertungen

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Bewertet mit 5 von 5 Sternen

I had a wonderful experience during my …

I had a wonderful experience during my lesson where I passed without any fault, thanks to Drive Dynamics. I recommend that Drive Dinamics is the right place to have a quality lesson with a qualified instructors to pick outstanding driving knowledge, build confidence and pass the practice test on the first day.

I advice that all who wish to pass driving test may start with Drive Dinamics, they can do you pass.

1. Dezember 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Good Morning Abiy,
Wow! What a wonderful review!
We wish you a huge congratulations on passing your test, first time too!
Also, thank you for your fantastic recommendations, we appreciate this greatly!
Wishing you a safe and happy driving experience for the future :)
Kind Regards
DD

Bewertet mit 1 von 5 Sternen

Do not use this company

Do not use this company. They are gangsters. They promised to refund the £135.00 I paid for driving lessons I never received. One of their cronies contacted me via Facebook and assured me my refund was on it's way. I received a cheque in the post a few weeks later with a letter of apology. You can probably guess what happened when I tired to cash the cheque. It bounced. The bank account had been closed. I am happy that I have enough evidence to report DD to the police. I have unanswered emails, the Facebook messages, letter of apology, the cheque and a letter from my bank.

30. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Good morning Maresa,
I can see you have had some response from our team however we haven't as yet replied to your latest email - my apologies. I will send this over to the relevant team who will reply to you at their earliest convenience.
Thank you for your patience,
DD

Bewertet mit 1 von 5 Sternen

Stay away they will never give your money back!!!

I paid for 15 hours almost 300£
This is the third time I write about this after 2 months of promises of a refund and always delaying,
Last time they stated they had a problem with server or something like that...
I will take them to court is the only way to get my money back.
I one of the emails they also asked me to edit my review where I was talking about them as scammers and once again promised a refund!
This is an update I was contacted again and they said I should have received the refund!! Wich of course never happened I am tired of trying to get my money back this is how they steal money from people.
My layer will contact you at this point!!

29. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Roxana,
I can see after looking into this, you should have received email confirmation as to when the refund will be done.
Kind Regards
DD

Bewertet mit 1 von 5 Sternen

Never ever book with this company

Never ever book with this company, I got a driving instructor who smelt terrible and shouted a lot so tried to change after booking 30hrs and only receiving 6hrs. Have waited over a month with still no reply from new instructor, also can never get them on the phone. Please don't throw away good money book with someone else.

28. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi James,
Our most sincere apologies you feel this way - I will contact the relevant department to investigate and resolve asap.
Thank you for your patience,
DD

Bewertet mit 1 von 5 Sternen

These people are scammers gave 129.00 …

These people are scammers gave 129.00 for 10 lessons after 2 months not 1 lesson I was told I'd be refunded after 5 wks no refund these people don't want to refund you they hold your money generating intrest report to watch dog and driving schools ombisman hope these r brought before the courts . Do not give them a penny . Carl ryan

27. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi there,
My most sincere apologies with the difficulties you have experienced with your booking. Be assured this will be looked into and taken seriously. We pride ourselves on customer satisfaction, so to hear your concerns was most disappointing - we would like the opportunity to resolve this.
I will pass this information over to the relevant team as a matter of urgency to be investigated.
Thank you for your patience,
DD

Bewertet mit 1 von 5 Sternen

Pay our refund .

Please pay our refund money . Following is the detail

The post code is RG2 0GN AND reference number is 42350 . Paid 129.00 GBP beginners course.

Hi , can you please respond to our email sent on 11th December 2017. In the email we have attached all our correspondence. Your first email says you will return money by 28 December 2017 . Second email says 12 weeks (which is not as per your terms and conditions) . I like to know the exact date when you will return the money .

26. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi there,
I really would like to be able to assist you and resolve any difficulties you may be experiencing, however at the moment I am unable to as I am unaware of the pupil's identity. The information you have provided does not allow me to access any booking; please could you provide me with the name under the booking? Alternatively, a post code? This will also permit me to pass your concerns to the relevant departments. It is most disappointing to hear you feel this way; I would therefore like the chance to resolve these matters. I assure you we are working incredibly hard to resolve any obstacles pupils may have. However, I am unable to resolve your concerns with no identifiable information. Kind Regards DD

EDIT:
Thank you for editing your review and providing the necessary information. I have now been able to look into this for you/Kavya Sree Vadahanambi.
I can see you have had contact from our customer service team whom have advised you on the time frame you will receive your refund.
Apologies for the delay and thank you for your patience,
DD

Bewertet mit 1 von 5 Sternen

Feedback-Drive Dynamics

Hi,
My name is Shrikant and I would like to share my experience of Drive Dynamics. Yes, Drive Dynamics you heard it Right! They have my deposit of £240 from last three months and in spite of several reminders, phone calls and emails they are not refunding my deposit. Every time I call the phone advisers says we will inform the finance and put a note to expedite the process. They take so much of time to come on the phone too.
I strongly advise please do not opt for their learning lessons.
Regards,
Shrikant

25. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Skirkant,
I have looked into this matter for you and can see you have received a response from our team.
DD

Bewertet mit 5 von 5 Sternen

Really good company

Really good company, really good instructors

24. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Thank you for your review Georgia! Your kind words are greatly appreciated! We wish you the best of luck with the remainder of your lessons :)
Kind Regards
DD

Bewertet mit 1 von 5 Sternen

Keep away: plague

Guys. Please stay away from this company. They will take your money and you will never see it again. My advise contact PayPal or your bank and request they call back your money. A refund is alien to these guys. A look at the reviews here I am sure you can see this nothing but a scam. I begged and pled for my money back and couldn't get a call back till PayPal called them.

23. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Thabani,
We were able to provide you with a service, however you requested a refund. Please could you clarify whether you have received your refund, either via us or PayPal.
Kind Regards
DD

Bewertet mit 1 von 5 Sternen

DO NOT USE THIS COMPANY this driving …

DO NOT USE THIS COMPANY this driving school is a scam they bug your phone for payment and promise they can cater what you need once they receive payment you don't get what you paid for and cant ring customer service you have to text a number for call back and they don't call back at all and they don't reply to emails either so can't get a refund am going to wAtcham dog and solicitors

21. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Candice,
I can see you have recieved contact from our customer service whom have responded to your email regarding your refund.
Kind Regards
DD

Bewertet mit 1 von 5 Sternen

I so wish I'd read these reviews first

I so wish I'd read these reviews first! You're paying a head office for lessons who nominate a franchised instructor to give lessons. Our problem was the instructor lived over 10 miles from us meaning we had to take 3 and 4 hour block bookings. Due to illness, one cancellation meant we lost a 4 hour lesson and had to pay the instructor £110 cash to cover the following 4 hour lesson. The 4 hour cancellation just used up the special offer hours so were left paying the instructors full rate!
Various options for contacting them just don't seem to work and their T&C's are so vague they can get out of anything!
Despite emails, phone calls and Facebook messages, no reply!

21. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Robert,
You were made aware at the point of booking that Drive Dynamics Franchise Ltd is just that, a franchise. We employ qualified, fantastic instructors who are our franchisees to take lessons with our pupils. This is all explained in the terms and conditions you agreed to you upon booking and which were sent to yourself. You paid us a deposit for the lessons and then the remainder to the instructor.
If you felt the structure of the lessons were not appropriate or convenient for yourself, you could have discussed this with the instructor and then come to an arrangement. If you still were not satisfied, you could have contacted us direct.
You can email customer.service@drive-dynamics.co.uk
Sorry for any inconvenience,
DD

Bewertet mit 1 von 5 Sternen

Absolute Sham!!!!

I made a review about drive dynamics not long ago and due to this they responded to me almost immediately and asked me to read my private email. the email was a total fob off and when I responded and questioned them they did not respond, it has been a week now and still no word from them. does anyone no what I can do to take this further is there ombudsmen that deals with this.
Thanks,
Disappointed ex customer.

21. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Nardos,
Please can you simply edit the initial review to reply to eradicate any confusion. There is no need to leave a new review every time as it can cause difficulties and confusion if things are crossed over between colleagues.
I will contact the relevant department to reply to your latest email.
Kind Regards
DD

Bewertet mit 1 von 5 Sternen

Terrible customer service

I bought £350 worth of intensive driving lessons with Drive Dynamics, after the driving school confirmed there was a driver in the area who would be in touch with me within 24-48 hours of the purchase to organise my lessons. It has been over a week, and I every time I call or email to chase it up I'm told that someone will be in touch with me by the end of the day. This has not happened. I have been calling non-stop this morning and have been held in queue, and when it sounds like someone has picked up the phone, it immediately hangs up. I am incredibly worried now after reading all the reviews on this page, and extremely disappointed that a company would take advantage of people trying to learn how to drive. It's shameful.
I expect a full refund.

20. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi there,
I really would like to be able to assist you and resolve any difficulties you may be experiencing, however at the moment I am unable to as I am unaware of the pupil's identity. The information you have provided does not allow me to access any booking; please could you provide me with the name under the booking? Alternatively, a post code?
This will also permit me to pass your concerns to the relevant departments. It is most disappointing to hear you feel this way; I would therefore like the chance to resolve these matters. We do usually advise a wait up to 7 working days for an instructor to contact their pupils - however, I am not able to look into this as I am unaware of your identity.
I assure you we are working incredibly hard to resolve any obstacles pupils may have. We have been experiencing some technical difficulties with our phone lines at the moment unfortunately - apologies for the frustration or inconvenience this may have caused and be assured this is under maintenance at the moment.

Kind Regards
DD

Bewertet mit 1 von 5 Sternen

Shocking company!!

Shocking company!!
having called and emailed customer service for this company one year later and am still nowhere closer to my refund of a hundred pounds my sister paid for a course of lessions for my Birthday present!!! I called repeatedly every two weeks from jan to april to book lessions after waiting 30 to 40 mins at at time and each time a advisor told me a driver will be in contact within 7 day, a week later the same call the same response. week after week the same response until finally, end of april I called , again after my hundredth call ,to be told they do not cover the Maidstone area ? my sister specifically asked when purchasing this ,if they covered this area, and was told yes. So then I was told they will process the refund to my sister within 14 days. 14 days later and nothing? another call and told the same thing, another 14 days? 14 days later and still nothing, at this point it is now july, and for the final time of calling to my absolute horror and disgust, the rude woman said to me I have lost the lessons because I have to claimed them in the allocated time slot of six months??? to add total insult to injury drive dynamics have not logged anything on there system to say I have been calling to book in lessions?? All I want is my money back but now I am forced to go ahead to trading standards and Watchdog. I have had to go to my phone provider to gather all my call logs I have made to drive dynamics and my emails as evidence? I will also go ahead with legal action regarding this as this is without a doubt the most stressful outrageous experience I have ever had in my life. My message to you DRIVE DYNAMICS IS, the booking and purchase was made by my sister Annabelle Pearsall and the purchase was made in December? My name is Miles pearsall, you have her email address and contact details and booking info is below, I'm giving this one more week before I go ahead and take further action
Order date : 24/12/2016 16:37:06
Order reference : 32389
Payment reference : 3326179635
Order description : Order 32389

This is what you said four weeks again Drive dynamics and STILL NOTHING!! Apologising and not following it up is just as frustrating??
just refund me my damm money I worked very hard for?

19. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

My most sincere apologies with the difficulties you have experienced with your booking. Be assured this will be looked into and taken seriously. We pride ourselves on customer satisfaction, so to hear your concerns was most disappointing - we would like the opportunity to resolve this.
I will pass this information over to the relevant team as a matter of urgency to be investigated.
Thank you for your patience,
DD

Bewertet mit 1 von 5 Sternen

SCAM SCAM

SCAM SCAM
BE AWARE!!!! DO NOT SEND THEM YOUR MONEY AS THEY WILL NOT SEND YOU A DRIVER OR GIVE A REFUND.
15 DAYS AFTER 14 DAYS AND MONTHS COME MONTHS GO!

16. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi there,
I really would like to be able to assist you and resolve any difficulties you may be experiencing, however at the moment I am unable to as I am unaware of the pupil's identity. The information you have provided does not allow me to access any booking; please could you provide me with the name under the booking? Alternatively, a post code?
This will also permit me to pass your concerns to the relevant departments. It is most disappointing to hear you feel this way; I would therefore like the chance to resolve these matters.
I assure you we are not a scam, and we are working incredibly hard to resolve any obstacles pupils may have.
Please feel free to contact us on our customer services line, with any concerns or if we can assist you in any way.

Kind Regards
DD

Bewertet mit 1 von 5 Sternen

I’m not going to rant on about how …

I’m not going to rant on about how unacceptable and out of order this company is, but avoid booking with this company. I have contacted this company multiple times asking for my instructor to get back to me, I’ve been told a lie where I’ve been put on a high priority list so I get my lessons arranged which never happened, have asked for a refund 3 Times, yet haven’t received any email confirmation or anything to do with a refund as I spoke to a young gentleman which seemed like he was doing his job and was alright on the phone, stating I will receive an email confirmation of the amount I will be refunded including the booking fee, I had him spell out my email just to make sure they have the correct details, but even after this, no email no refund, nothing, unless I get in touch with via email by today, I’ll call up one more time, if the same thing will be said on the phone, I will be filing a statement and take this into a further investigation, where not only I will be compensated, possibly taking the company to court on why a curtain amount of customers similar to me have had this issue, I was just asking for a refund, it has been 2 months now. Likewise, because I am not able to get my refund, it’s stopping me from learning how to drive and getting my driving license back, to the point where my theory will expire

15. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Oska,
My most sincere apologies with the difficulties you have experienced with your booking. Be assured this will be looked into and taken seriously. We pride ourselves on customer satisfaction, so to hear your concerns was most disappointing - we would like the opportunity to resolve this.
I will pass this information over to the relevant team as a matter of urgency to be investigated.
Thank you for your patience,
DD

Bewertet mit 1 von 5 Sternen

Scam that's all guys would not …

Scam that's all guys would not recommend at all paid for my lessons back in June and been trying to get my money back since send multiple emails and have called multiple times but they don't care someone help me please

15. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Ned,
Firstly we would like to thank you for your patience within this matter. I would like assure you that we are working on resolving this situation as fast as possible. Apologies for any inconvenience this may have caused - I will pass this information over to the relevant team as a matter of urgency to be investigated. I assure you we are working incredibly hard to resolve any obstacles pupils may have.
Thank you for your patience,
DD

Bewertet mit 5 von 5 Sternen

I have had 2 lessons currently to date …

I have had 2 lessons currently to date and I’m extremely happy with them, the instructor and the overall progress being made. I feel I’m taking to the driving experience very quick and very well due to clear and confident instructions and feedback by my instructor which helps me enable more confidence and extend my abilities on the road and behind the wheel. Couldn’t be happier with the company, my instructor and the overall progress being made

14. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Matthew,
What a fantastic review! It is lovely to hear how well you are progressing with our instructor!
We will be in touch and good luck for further lessons!
DD

Bewertet mit 5 von 5 Sternen

Would highly recommend drive dynamics …

Would highly recommend drive dynamics passed first time with them no troubles allways able to fit my lessons around my busy work life and was able to get a lot done in a few months of lessons would recommend the package option of bulk lessons and theory. plus with their app theory test Pro I think that's where It helped me most too I was able to do it on my phone or computer at work or even at home which was a bonus.

Thanks guys and especially my instructor!

14. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi Brett,
Congratulations on passing your test! How fantastic :)
And what a lovely, detailed review - we appreciate your feedback!
You're very welcome and we wish you all the best for the future :)
DD

Bewertet mit 1 von 5 Sternen

Waiting for refund since January!!!

Waiting for refund since January!!!! Pathetic !!! They dont even reply for emails anymore! Trading standards getting involved, Watchdog as well! Had enough!! Seriously! Few more days and Im taking them to court as my Theory test is expiring March!

You have sent me refund confirmation. Which was refunded to what I believe card. When I clearly stated that card is expired and asked you to refund it to my bank account. Please sent me an email you should have it on your file

Edit:
Fine I understand the rules. But when I spoke with your manager she told me to gave her bank details, as when card is expired the refund wont go through. So that is what I have done. Anyway still havent got a refund and its been ages. I certainly have enough and dont even want to call u and be on hold for an hour and then find out they cannot do anything that someone will contact me. Which they never do anyway. Fed up seriously.

Edit:
Speak to the bank? After so many months? Since transaction was in January as you probably fully aware I cannot speak to the bank!! I want my money back simple as that. I have paid for service which I never received. It was your fault that you disnt paid driving instructors so they refuse to take new pupils. Its not my fault! My Theory test is expiring in March, i still havent had any driving lessons as I simply cannot afford to loose over £100 which I paid to you! Where your refund is gone? I want an invoice with bank details, not a screen shoot with just words refunded. Proof that it has been sent and why didnt reached my account?

Drive dynamic! So you answer twice that you did all you could and you satisfied? Dont think so. Trading standards are being notified as well as Watchdog u were on it alreasy once.

14. November 2017
Bewertung ohne vorherige Einladung
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Antwort von Drive Dynamics

Hi,
Please could you provide more information? I have found a booking under your name however it is down on our system that it has been refunded.
Kind Regards
DD

EDIT:
Hi Katarzyna,
It is a legal requirement for a business, when providing a refund, to do so into the same account the money was taken from. Even if a card has expired and you are issued with a new card, the money will still be refunded into the same account as this stays the same, despite it being a new card.
We have provided you with a refund via the same method you paid with; we are legally entitled to do so.
If you have any issues you will need to speak directly with your bank.
DD

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