Drive Dynamics Bewertungen 

My lessons have been great and my instructor has been such a great help, haven’t passed my test yet but that’s my fault. I’ve had around 30-40 hours for lessons, and despite failing, i got 0 minors on my last test

Bought a gift voucher for our daughters 17th birthday, activated it & have been waiting for an instructor to contact us, still waiting after a fortnight!.....today is her birthday & we have nothing to give her as Driver Dynamics have failed to contact us! No replies to emails or calls -absolutely disgusting customer service! I will contact the Driving Standards Agency & my legal representative next week if we do not get a response!!!
*The gift voucher was bought in the name of Dan Wade. The details you are requesting are in the copious emails we have sent you & we would also happily discuss any personal details required if you responded to the numerous phone calls we have made! Our solicitor will be contacting you within 7 working days, you have been sent a letter informing you of this, unless this matter is resolved urgently!

I will put email about refund here
Thank you for your email enquiring about your refund.

Firstly, we would like to apologise for the delay.

We wanted to let you know that we are currently working our way through a backlog of refunds, and because of our system, they are processed in date order.

Because of this, we are not in a position to provide your refund as soon as we would like. In reality, it is going to be within the next 6 months

We appreciate that this is not what you were wanting to hear, but we wanted to be up front and honest with you, and ask you to bear with us.

However, we do have a suggestion. If we can allocate you an instructor, and your lessons start straight away, you would like to go down this route?

We appreciate you may have already had a lengthy wait, but rest assured you will get either your lessons or a refund in the timescale we have already alluded to.

Our driving school delivers many thousands of driving lessons each and every week, and a large number of pupils pass their test with us every day.

We are working hard to clear the backlog and in ensuring this situation never arises again.

We appreciate your feedback and will always take on board both negative and positive comments help us improve our service.

In closing, please could let me know how you wish to proceed – either to start your lessons, or to await your refund.

Yours sincerely

The Drive Dynamics Team

I their policy is 14 days refund if they dont find you an instructor. Nobody answer the phone only text but you can call their sale team easily to waste more yours hard earning money. NEVER NEVER NEVER EVER BUY ANYTHING FROM THEM.

My edited review after 5 years. Still haven't got my money back.
A warning not to book lessons online with bad feedback driving companies.


I will put here their email regarding my refund :
''Good Morning xx my name xx,

After speaking with the allocations team unfortunately it would have to be for the refund.

I will forwards your details over to the accounts team for the refund.

Like I said it will be within the next 6 months.

We understand this is not something you are wanting to hear but rest assured we are working through this backlog as quickly as possible to reduce the time.

Kind Regards
Customer Service Team ''
I think this should be enough for anyone who wants to use this company .

As I have not received my refund in the correct timescale which there terms and conditions state and they are saying 12 week for my refund which is probably just a con aswell I have issued for a small claims court preoceedings to go ahead and I have also been to trading standards. I will not let the matter drop. It's not just about the money anymore for me i can not let a company keep getting away with robbing people.

I paid for lessons over two weeks ago. No instructor has gotten in touch. No one picks up when I call. Ridiculous service. I’ve been emailing since but no reply

Lied several times about refund, gave me fake dates and fake callback promises. I am on stage two moving going on to stake three small claims court procedure. Months afters sending them my emails and letter stating a payment demand, I finally got an email saying that they can't refund me for at least 6months or they can give me dryving lessons options again. I ask them to call me to discuss this and asked them when could they call. Do you think they replied? You know the answer. Its also suspicious that they only sign customer services with no name of a person or staff.

All of their phone numbers are now unreachable and you will have wait in line for a long time to get to an answering machine that says that they will call back within 2 hours. You can guess what happens next, Nothing. It could be that staff have now quit I'm guessing.

Anyway I was told that even if I took them to court and if I won that there is no guarantee that they would pay me back my money. I would have to count my losses which I think I'm going have to.

However if anyone wants to join me in a joint court battle case, protest and facebook page against and marketing to shut them down completely, it can be done. I am tired of these large companies taking advantage of people's hard earned money. So if you have the urge to do this then contact me at santiagosfilms(at)gmail.com. Lets hope if they won't pay out our money then we can at least make them loose a lot of money and shut down. Pay me back now!!!!!!

they never answer the phone and still waiting to book lessons from aug to november, asked for refund and still waiting

My instructor was very patience with me. He thought how to recognised the signs and introduced me to the point of reference. What a brilliant man.

Utterly disgusted paid a crash course ive got no instructor and nobody had booked my driving test

Liars, thieves, incompetent... just to say the least. I paid a far bit of money for a driving instructor. I heard nothing from them for 2 weeks and requested a refund. My refund was authorized for the 16th of October. It is now the 5th of December and I've heard nothing from them; they even had the cheek to send me an email asking if I still want an instructor or my refund as my refund will take a further 6 months to return to me. This is the worst company I have ever come into contact with. Completely poooooooor service. I've been promised a call back for 2 months repeatedly and have heard absolutely nothing. Complete sham of an organisation.

I have booked driving lessons in august. Requested a refund on the 5th of september ( after realising that this is a fake company) Wish I have done my readearch before, because I have seen that everyone got the same problem and there is a very good article about this company and also watchdog.
I have already made a court claim, after no respons I have entered a judjement.
Now if they don’t respond next step is the warrant.

Back in May I bought a certificate for my girlfriend to receive some 'refresher' lessons. She contacted Drive Dynamics not long after and was assigned an instructor straight away, then told to contact them. Brilliant, I thought...

The instructor we were allocated told us over the phone that they refused to give us any lessons because they didn't think that they would receive the payment from Drive Dynamics whatsoever! This confused the both of us, we had paid a substantial amount of money but the voucher we were given was seemingly useless!

We contacted Drive Dynamics customer service to request a new instructor or some explanation and they simply did not answer or respond to us no matter how many times we got in contact with them.

The only times they did answer the phone, they told me I was being transferred to another department and then we were cut off immediately! This was so frustrating.

It seems the only way to get a response from the company is to leave a review on here! I wish I would have done more research on the company before parting with my money, which was supposed to be a birthday present!!

How do I get a refund?!

EDIT

Thanks for replying. Please could you search for the booking under the name Rachel Kirkman? It would be the same post code, that’s who I bought the lessons for as a gift.

I do still have all of the confirmation details etc if you would like them?

pkg59452, M5 3FY

Google "drive dynamics guardian review" and see the results before you do anything...!!

Would give 0 stars if possible. If you see this review please do not use Drive Dynamics.

I paid for lessons on 27th June 2017. I emailed for a refund on 18th September 2017 (DD didn't even attempt to give me an instructor and I had to move my test 3 times). I was told instantly I would be refunded in 14-28 working days.

I chased this up after 28 working days. No reply.

I chased again after 48 working days, I was told instantly about the system crash, lost details and backlog of refund requests and was given a date of 27th February 2018 for a refund. Given I made the payment in late June 2017 this is ridiculous.

For some reason, I have now received a completely new response to my initial mail on 18th September stating "In reality, it will be closer to 6 months" from now until I get a refund.

Dealing with them I knew they were bad; but didn't know to the extent that so many people are having EXACTLY the same issue. Every email reply has been a stock response that (after reading other reviews) they hand out to everyone and every time you phone them you're waiting for at least 40 minutes. Upon answering you're then passed around various departments (who are really just people who sit next to each other) with no resolution.

Bottom line, this is an absolute shambles of a company who's main interest and money making model is obviously to scam honest customers out of money and get them so tied up in waiting and bureaucratic nonsense that they give up on the reimbursement process completely. It really is a disgrace. I will be contacting Trading Standards, Watchdog and my bank about them. Please avoid at all costs.

I have now been waiting for almost 2 months for a refund since their 2 drivers disappeared without a trace. Was told it would take 14 days then (only after I chased) I was told it would processed before 29 December 2017. Today I received an email saying it could take up to 6 months. They have shut down the customer services number and promise to call back if send them an SMS. THEY NEVER DO. I have had a few sporadic emails and now I have checked this forum to see many others had a similar BAD experience.

Edit:I still have had no response from you!

Is this email supposed to be a joke?
I've been waiting since August now I'm expected to wait a further six months for my refund? How are they getting away with this?
Seems like an absolute con they have no intention of giving anyone a refund.

We wanted to let you know that we are currently working our way through a backlog of refunds, and because of our system, they are processed in date order.

Because of this, we are not in a position to provide your refund as soon as we would like. In reality, it is going to be closer to 6 months.

We appreciate that this is not what you were wanting to hear, but we wanted to be up front and honest with you, and ask you to bear with us.

However, we do have a suggestion. If we can allocate you an instructor, and your lessons start straight away, you would like to go down this route?

This is a SCAM.

I paid in November 2017, heard nothing back and when I emailed them to get my money back they claimed to give it back in 16 weeks.

Its impossible to get them over phone and their directors have previously owned driving companies (Kan Kan Ltd) which have been exposed as Scamious companies by BBC watch dog.

I recommend launching a formal complaint.

FINALLY A RESPONSE FROM THIS COMPANY YET THEY REFUSE TO GIVE ME BACK MY MONEY WHICH I AM LEGALLY AND RIGHTFULLY ENTITLED TOO!!!

This company is a SCAM! They’re not just scamming students, they’re scamming their very own instructors and the company called MLS they’re leasing they’re vehicles from to the extent that the company REPOSESSED ALLL THEIR CARS!! Yep that’s right, so if you’ve paid your money YOUR NOT GETTING YOUR LESSONS!!! In addition to this the company claims that their system crashed and they have a back lag of refunds LIES!!!! THEN HOW ARE THEY STILL ABLE TO COLLECT PAYMENTS??? BECAUSE THEYRE SCAMMERS!!!

The company recently changed the banks where their business bank accounts were, not ONCE but TWICE IN 2 weeks!!! And you want to know why??? SO YOU DONT GET YOUR MONEY IF YOU FILE A “SERVICES NOT RECIEVED CLAIM” with the bank.

THEYRE NOT GIVING YOU BACK YOUR MONEY!!!

If you haven’t phone trading standards DO IT NOW!!!! THE INSTRUCTORS ARE LEAVING, obviously they have no cars and they’re not getting paid the money you’re paying the company. The company is a SCAM FROM EVERY ANGLE.

SIGN THE PETITION TO MAKE THEM PAY OR SUE THEM BEFORE THEY LIQUIDATE!!!

PS. The information written here is purely factual and what Would be deemed by a court “PUBLIC INTEREST”. In no way whatsoever is the information presented here in violation of the companies privacy or their intellectual property. This company serves the public and therefore should be transparent in their actions with regards To the manor in which their products and services are &/will be distributed to the general public. The company should not LIE to clients about their system crashing so as to hinder their refund process for which the clients are rightfully and legally entitled too. Further THAT INFORMATION DOES NOT VIOLATE THEIR PRIVACY BECAUSE IT HAS BEEN STATED ON THIS PLATFORM.

In addition to the above the company RELOCATING ITS BUSINESS BANK ACCOUNTS TWICE within the last 2 weeks is no secret as when clients call to make a payment the clients are going to be paying into these accounts anyways. Therefore me making the public FURTHER aware does not pose a violation to this companies confidentiality. The sales rep will be giving out the information anyways.

Also EVERYBODY knows that the drivers are leaving because these instructors have had enough of Drive Dynamics and their treacherous business/working conditions and is therefore SPEAKING UP for which they have a right too. So this has already been made public knowledge. Me informing the rest of the public who doesn’t know is not a crime!!! FURTHER MORETHIS COMPANY CONTINUES TO TAKE PAYMENTS FROM PEOPLE DESPITE THEIR HAVE ALL BEEN REPOSSESSED. Which technically the company is not in a position to honour any driving packages but yet th continue to mislead the general public which is wrong and it is in fact a SCAM!!!

Drive dynamics reporting my review is just an attempt to hide the general public from their LIES AND MISREPRESENTATION and this just serves as a distraction from exactly what’s going on.

Avoid Avoid Avoid.......... Still waiting for refund. no responses to emails or phone calls, they asked me to send all relevant details to them which i did and guess what ....... NOOOOOO RESPONSE. Sham of a company i am now going to report these to trading standards so they cant rip anyone off again.

So far I had 8th lessons but amazingly I have learnt a lot.
A wonderful driving instructor, who taught me the skills I needed throughout my learning experience. I would recommend to absolutely everyone, as my instractor was so kind and patient with me when I made silly mistakes. I was incredibly anxious, however was reassuring everytime when teaching me. I am so pleased with my instructor. Thank you so much again!"