Dhlecommerce Bewertungen 

Absolutely terrible service do not deliver your parcels on time always sending messages Driver Delayed have been let down big time by this delivery company stores need to stop using this company

Sent a parcel to United States 14th September, which should have been delivered by Thursday 18th September…

No delivery in sight and no one from customers is responding to my query asking what the issue is and why is sat in Coventry depot. Now having to drive there to try and get some sort response from DHL.. it quite frankly disgusting that customer have to go this length to get an update on a paid service!!!! Radio silence from your customer service team is unacceptable

If I could give 0 I would.

What's the point of being a courier service if you can't do it. Just close down the business, makes no sense to me. Delivery was due Wednesday, delayed. Delivery was then supposedly rescheduled for next working day. Nothing came. And again. And again.

You can't speak to a human - probably becuase no one works there and it's just a giant scam. I phoned the number, added my shipment details - the voice said 'we've not yet recieved your item'. I used the online tracking tool - the screen said it had my item but was delayed. I then used the eCommerce tracking tool - apparently it's in transit. So, what one is it?

I don't understand why any company would use these jokers to deliver their goods. You're only going to get complaints.

Received notification that my parcel would be delivered 2 days before the notification itself arrived. Half of the delivery arrived 2 days late and was left on the pavement outside the property - the driver couldn't even be bothered to open the gates to the drive let alone leave it in a safe place. Now chasing the remainder of my order with the supplier.

Driver repeatedly refused to deliver to the building I’m in. This time he never even got out of his van before he said I wasn’t in. The photo provided is taken from inside his van and shows that it was taken before he “attempted delivery” because of the clock on his dashboard. Regular DHL express drivers have said that they are fed up of the shocking service that E-Commerce is providing. You also can’t speak to a human and the customer service staff couldn’t care less

Abysmal! Having dropped my package off at the drop-off location, the courier has failed to collect the package on four successive days now. The online tracking system showed the package as "awaiting drop off" despite the drop-off location confirming it was scanned in and recognised in the system. As an international delivery there is no telephone number to contact, and the only contact method is email to a customer support which despite the claim it will be answered within 24 hours, is still pending a reply. Finally, the website is atrocious and there is no obvious way to cancel and request a refund.

Update.
Its now 15 days since I wrote to customer service. No response.

This is one of the worst courier experiences I’ve come across.

DHL claimed they had attempted to deliver a parcel to my friend’s home, but the evidence strongly contradicts that claim. She lives in a block of flats, and the photograph supposedly proving the delivery attempt was taken approximately 100 yards away from the actual building, across the street. It does not show her door, her building entrance, or any indication that the driver actually attended her property.

The obvious question is: how can DHL claim a delivery was attempted when their own photograph shows the driver nowhere near the delivery address?

To make matters worse, DHL claimed she was not at home. She was.

In fact, an Amazon delivery arrived at her address approximately two minutes before DHL claimed to have attempted delivery. She was clearly at home and able to receive deliveries. So the claim that she was unavailable simply does not stand up.

And there was no delivery card left through the door either. That meant she couldn't use the normal DHL process to arrange a redelivery using the card information. If a genuine attempt had been made, why was there no card?

She eventually managed to contact DHL the following day because she couldn't get through using the normal contact route. DHL apologised and said the parcel would be delivered that day.

It wasn't.

She was then told that there had apparently been a problem with their system and the parcel hadn't been loaded for delivery. Another delivery was promised.

That didn't happen either.

Now she's being told it will supposedly be delivered tomorrow.

So we're now dealing with multiple failed delivery commitments, an alleged delivery attempt that appears not to have taken place, no card being left, and repeated excuses afterwards.

This isn't acceptable customer service. People arrange to be available for deliveries and rely on courier companies to actually do what they've been paid to do. If a driver is running late, that isn't an excuse to mark a delivery as attempted when they haven't properly attended the address.

DHL needs to investigate this properly, including reviewing the photograph, the GPS/location data, the driver's delivery records and the scan history. The photograph should make it possible to establish very quickly whether the driver was actually at the delivery address.

At this point, we don't need another apology or another promise that it will be delivered “tomorrow”. We need the parcel delivered and an explanation of why the previous delivery attempts were recorded in the first place.

DHL: please stop making promises and actually resolve the problem. It seems to me ether the driver could not be bothered to clime the stairs to her flat or just wanted to save time as they had already stated running late. ether way they will never receive parcels from me if that's how they treat customers.

Abysmal service, two days missed pickup of an important item, total lack of transparency, vague tracking and follow up, online physical drop off points out of date, avoid this if you need certainty in delivery at all cost

Ordered from Dunelm and both deliveries delivered by this company. They left parcels on my front doorstep visible to anyone. Totally incompetent and have no common sense. Will not be ordering from Companies in the future that use DHL.

Failed to deliver, yet again. Why do shippers continue to use this company. Shocking service. Read the reviews.

Never had a problem with a Disney Store delivery until now!! Previously Evri delivered without an issue.

Notified out for delivery Wednesday 23rd, then get e-mail to advise 'they were unable to access the address' tracked parcel online it said 'Unsuccessful delivery at doorstep' 11:58. Someone was home, but their map showed different location for delivery down the road?? Next update 'Arrival at Delivery Depot' 13:55.

'Arrival at Delivery Depot 00:22, Out of delivery Thursday 24th, again the same updates 'Unsuccessful delivery at doorstep' 11:00 'Arrival at Delivery Depot' 13:00.

Nothing on our CCTV to even show they had attempted to deliver this parcel and no calling card left, clearly they could not be bothered to even try and locate our house!

Could not get through to Customer Services having been cut off then being on hold for over 15 minutes without answer, had to go online to arrange to be redelivered to a pick up point, which now means I will have to drive out of my way to go and collect this parcel from a pick up point!

Poor Delivery Service, Poor Customer Service would not wish to use this Company again in the future! Seems I am not the only one!

I will be advising the Disney Store of this dismal delivery service and Company and I hope they start to use someone else in the future to delivery their parcels!

Fake delivery and incompetent drivers who can't read labels.
Driver fake-delivered my expensive Zooplus order to a completely wrong house. Tracking says delivered, but it's stolen/lost due to driver's total inability to read addresses.
Avoid!

Absolute Garbage.
DHL E-commerce failed to deliver an important business delivery as they couldn't find an address.
Despite having the postcode and address number.

Phoned customer service which had been outsourced and I couldn't understand half the English they were trying to speak. Worked out they were asking for the what3words location and said we need to wait another day for them to try again.

Placed an order and paid online to drop off a parcel. Drop the parcel off and received a receipt. Tracked the parcel for 4 days, which continually told me, I had not yet dropped off the parcel. I returned to the drop off point and luckily, the lady in the shop on production of my receipt allowed me to retrieve my parcel. The lady actually told me, it happens all the time, stating they are dreadful. I then tried to get a refund, however like tracking the parcel, you have very little means of contacting DHL. The service I feel is boarding on a scam, they offer a service, which they will not carry out but are taking the money for. I would also have concerns if I had not been able to retrieve my parcel, how would I claim off the insurance. I will not not use DHL in the future, I am advising do not deal with this company.

ABSOLUTELY USELESS! Paid for next day delivery over a week ago and still no sign of my parcel. Just keeps saying “delayed”. Can’t get to speak to anyone either. Ive had so many problems with this Courier before
as well. AVOID if you possibly can.

speaking to someone is really hard to get to.. gave me the wrong pick up codes to pick up my parcel! useless customer service..

Absolutely useless! How is this company still in business?? They delivered my parcel to the wrong address and then threatened to deliver it every day for the next 8 days ! I've still not had it and can't get to speak to a human being to find out where it is !

Failed to deliver twice. Haven't updated my tracking so I haven't got a pick up code. Rang their contact number and got a pickup code but it didn't work at the pickup service point. No one at customer service was able to help and I can't even pick up my package despite the service point having it so it will probably be sent back. Actually the worst delivery company about.

Should be zero.
10 hour delivery window given - how can we be expected to be in for that long ?
In the 10 minutes I was out the delivery was attempted it said on the tracker a calling card was left but there was no calling card.
Every day the tracker says next delivery the following day and every morning it changes again to move forward a day.
You can’t speak to anyone to find out what’s going on they’ve ignored the message I’ve submitted online.
It’s an expensive item and presumably it’s sitting at a depot somewhere with nobody looking for it.
They need to get organised.

I wish I could give this company zero stars, I’m absolutely disgusted, I ordered an item to be picked up, I received a text four hours prior with an hour time slot and no one came, I called and could only deal with a bot I’ve asked several different branches of dhl to transfer me to e-commerce and it hung up everytime.
The next day they send me an other slot and again no one turns up. I’ve made a commitment to send a parcel and the person waiting for it is furious thinking I’m not sending them the item. Never using DHL again. Zero communication, zero accountability, no human customer service to report to. Disgusting I will be requesting a refund. Using them was extremely stressful. Avails at all costs