Dhlecommerce Bewertungen 

Extremely frustrating customer service experience. The phone number simply takes you through an automated switchboard, and I have exhausted every option available trying to speak to an actual person.

There is no clear option to speak to a human, and after going through the automated system, the call simply ends. It feels almost impossible to get any help when you have an issue that cannot be resolved through the automated options.

Customers should be able to speak to a member of staff when the automated system doesn't resolve their problem. Very disappointing and unnecessarily difficult to get any form of human assistance.

Had to send a return through this company as AUTODOC gave me the return label

They failed to give me proof of postage and proceeded to lose my parcel leaving AUTODOC refusing my refund due to no tracking number

Customer service couldn’t even track parcel even though I sent them the actual label that I got sent to send the parcel

I was disappointed 💯the driver just dumped my delivery on my doorstep no knock box was damaged and it had perishables inside he just dumped it n strod of to the van all so it was hours late after given a time frame not recommend

shame the dont do zero stars, waste of time and money they dont even turn up

Shipping #31547462846628/5

Ordered 2 mattresses with Wayfair and the first date I was automatically assigned I was working, so change the delivery to 18th September. All day waiting for a slot confirmation and when I eventually got one, they didn't rock up. So I organised it again for the 21st September - got a confirmation email - but never got a slot of delivery. Spent over an hour to get through to a "Colin" who was of no help. They refused to deliver the mattresses on the Saturday 26th, and the next date I can do is October 2nd - but that isn't even an option. DHL messed up but offer no resolution to their mistake - they have £300 worth of goods of mine, but I don't think I am ever going to receive my items from them. Totally disgusted with their attitude towards their clients and customer service seems non existent.

1 gwiazdka to zdecydowanie za dużo.Po raz kolejny kurier nawet nie pofatygował się pod wskazany adres, aby dostarczyć opłaconą z góry paczkę wraz z opłaconą dostawą. Zamiast tego przesyłka została pozostawiona w punkcie odbioru, który nie jest po drodze i do którego muszę teraz specjalnie jechać. Co więcej, automatyczny system wysłał informację, że opłata za pobraniem nie została uregulowana. Tyle że żadnej opłaty za pobraniem nie było. Zarówno produkt, jak i dostawa zostały już opłacone. To kolejna sytuacja, w której klient ponosi konsekwencje niewykonania przez firmę usługi, za którą zapłacił. Takie praktyki są nieakceptowalne. Firma powinna wyciągać konsekwencje wobec kurierów, którzy nie realizują dostawy pod wskazany adres, zamiast przerzucać obowiązki i koszty na klienta.

My experience with DHL eCommerce was mixed.

The parcel was collected from our home on 11 September 2026 and was supposed to be delivered to London within 2 days, with a guaranteed Saturday delivery. Unfortunately, it took around 10 days to arrive, which was very disappointing, especially because my son urgently needed his suit for an interview.

However, I want to give DHL credit for listening to my request to update the delivery address and for leaving the parcel in the safe place I had specifically asked for. My son received the parcel yesterday, and thankfully it arrived undamaged and at the correct updated address.

Overall, I am giving DHL eCommerce 4 stars because, although the delivery was extremely slow, the parcel eventually arrived safely and my instructions were followed.

If you need a parcel delivered quickly or have an urgent delivery, I would not recommend DHL eCommerce, as the delivery can take much longer than expected. But if you are not in a hurry and are prepared to wait up to two weeks, then it may be suitable.

I hope DHL can improve its delivery times and communication in the future.
If you want, I can refine it further for Trustpilot, Google Reviews, or DHL’s feedback form.

The worst service ever, I think they are big scammers disguised as DHL , I cant believe such service from what is supposed to be a reputable company. Been awaiting collection for a next day delivery, paid £14 for it only for me to track when they will come and collect and see that the parcel has been collected while its still sitting in my living room, what a laugh. Called customers service and spoke to Faith and a so called manager who never came back to me with how to rectify this and I cannot cancel and claim a refund as parcel showing picked up when its was not..so frustrating.. All customer service are Nigerian , im beginning to think l have been scammed

Next day parcel sent/collected on 17th should have been delivered on 18th, predictably it wasn't and we heard nothing from DHL.
Finally on 21st the tracking updated to say 'delayed'....no sh*t sherlock!
Avoid DHL like an STD!

Would give 0 but that isn't an option. I did not have a choice in which delivery company was used, ordered with Flannels who i strictest them.... absolutely awful company, 4 days I a row they said they would deliver and did even attempt to, even though they said they came and I was not home, I have camera's, they have never been near my home! No customer service, no explanation, how companies are still using them is.shocking.... disgusting company

DHL are absolutely useless. The misinformation, failed delivery and complete lack of customer service are shameful. I do not understand why companies such as O2 use them as they are tarnished themselves by association with DHL.

Three failed Friday collections, three weeks in a row, and still no explanation from anyone. We are paying for a service that seems to be completely hit and miss — basically like throwing money away and hoping someone actually turns up.
Absolutely shocking service. What a complete joke.

Received a text saying delivery would be 17th September, didn’t happen!! Received another text saying it would be the 18th with a time window 14.08-15.08, didn’t happen. Called and spoke to a bot who said the driver was delayed. Checked tracking, kept checking said I was delivery number 67 and he was at 59,60, 62 and then said I was the next delivery - I wasn’t. Now have another email saying delivery would be Monday 21st - what an absolute utter shambles of a company

Pani Sylwia Rosik z Działu Obsługi Klienta (Interwencje Krajowe) prowadziła moją sprawę w sposób rażąco nierzetelny. Zamówiłem kurtkę z Zalando do odbioru w Żabce. Ku mojemu zaskoczeniu, dostałem automatyczną wiadomość, że adres jest nieprawidłowy, a po wypełnieniu formularza na stronie DHL zgodnie z instrukcją, pani Sylwia Rosik poinformowała mnie, że dostarczenie do Żabki nie jest możliwe. Mimo że na prośbę DHL podałem dwa alternatywne adresy, a następnie zadeklarowałem odbiór w DOWOLNYM punkcie w Poznaniu, otrzymywałem zdawkowe, ucięte odpowiedzi pomijające przekazane informacje, bez żadnego konkretnego uzasadnienia. Przesyłkę ostatecznie zwrócono do Zalando, choć cały czas w wysyłanych wiadomościach deklarowałem chęć jej odbioru na różne sposoby. Co znamienne, druga przesyłka z Zalando, również obsługiwana przez DHL kilka dni później, została bez problemu dostarczona do Żabki. W sprawie pierwszej przesyłki złożyłem formalną reklamację oraz wniosek o interwencję do UKE.

"What went wrong?" Everything. Unbelievable experience. The small things to start with; they tell you you will receive information about collection time on the morning of pickup - I received my 'estimated' pickup time the hour after they'd already been (gone midday, so it's not like they came first thing).

They then lost one of the two packages. I raised a ticket for this, and was initially told that - despite providing measurement of the box, weight, and detailed description of the contents - this was not descriptive enough as they receive a lot of brown boxes; I'm not sure it's my fault that they have to deal with a lot of brown boxes, what more could I do to describe it? Perhaps they could have not lost it...

On the upside, they do claim to offer refunds if your item is late or lost; however, thus far they are refusing as an invoice from amazon is apparently not enough to prove that I paid for the item.

Useless. You'd probably be better off hiring a van and delivering items yourself.

I wouldn’t even give a 1 star if I had the choice. Attempted delivery never happened. Was standing at the door when the attempt was apparently made. I am not taking a chance on them not even attempting to again, so will be travelling to the depot to pick the parcel up. When you say that you will pick up , they ask for you to bring the calling card, which is laughable as this was not left, obviously because delivery was not attempted 😁. Hopefully this will not be an issue on pick up tomorrow

Would have give zero stars if I could. Absolutely shocking service. Collect a parcel and it just then disappears or is delivered to the wrong place. We have now given up using them as they are so bad. Read the rest of the reviews and they will tell you all you need to know. 98% 1 star reviews how is this business even allowed to continue trading. To call themselves a delivery company is a fraud in itself.

Zero stars! The delivery driver posted a card in my letter box to say they had missed me! I was in, saw him through the window, did not ring the doorbell. I ran down to the van, and asked him why he didn’t ring the bell. He shouted out the van window “what number?” I told him, and I offered to take my parcel to save him bringing it back up. He said “no!” And dismissed me with his hand, and drive off!!! Absolutely disgusting! Would not use this company.

Appalling Service.
Tracking system not updated, from.. at the depot 8am .. to delivered 3.30pm.
No contact made when arrived, dumped the parcels by the gate.. even though there was FRAGILE written all over. Then signed for them themselves and left.

I unpacked the items to find the expected damage.
Very disappointed..

I am extremely disappointed with my experience with DHL eCommerce.

A delivery was attempted last Wednesday, but unfortunately I was unable to receive the parcel at that time. Since then, there has been no further delivery attempt, despite the parcel still needing to be delivered.

I have spent several days trying to contact DHL for an update and support. On one occasion, I was left waiting on the phone for around an hour before eventually getting through, only to be told that DHL was experiencing technical difficulties and that they were unable to assist me.

I provided my shipment number and repeatedly tried to get some clarity on where my parcel was and when it would actually be delivered, but I was left with very little information or support.

What makes this particularly frustrating is that the parcel contains a bike that I purchased specifically to take part in London to Brighton for a good cause. This was not an ordinary purchase for me — it was something I had planned and was genuinely looking forward to, and the delays and lack of communication have seriously affected the whole experience.

I completely understand that delivery issues can happen. What I find unacceptable is the lack of communication and the difficulty customers face when trying to resolve an issue. When a parcel has already missed its delivery and the customer is urgently trying to resolve the situation, there should be a clear and accessible way to get help.

I would expect DHL eCommerce to take greater responsibility for situations like this and provide customers with accurate updates and practical solutions rather than leaving them chasing for answers.

A very frustrating and disappointing experience. I hope DHL eCommerce seriously reviews how situations like this are handled and provides better support to customers in the future.