Dhlecommerce Bewertungen 

Separated my packages and kept perishable items an extra day.Delivery stopped tracking the following day.At this point the government needs to intervene and shut this scam down.

No stars should be given.My experience with this courier has been incredibly frustrating and reflects a total failure of service. I have been waiting for a parcel that was originally expected over a week ago.

Despite the supplier explicitly confirming that my address is correct, the driver repeatedly claims they cannot locate the property. Someone is always in the house, so it is impossible for a genuine delivery attempt to have been made without someone being present to receive it. It is clear that no actual attempt to deliver was ever made, and the claims of being unable to locate the address are completely false. Instead of resolving the issue, the parcel has been stuck in a cycle of "failed delivery" attempts, where it is loaded onto a van only to be returned to the depot day after day.

Communication has been non-existent. I have sent multiple follow-up inquiries requesting updates and an escalation of this issue, but I am still left in the dark. As of October the 1st, I am still waiting for the parcel, and there have been no meaningful updates or efforts to actually deliver the item.

This level of incompetence is unacceptable. Avoid this courier if you have the choice, as they seem incapable of completing even the most basic delivery task.

Terrible service. Packages constantly delayed, never with good reason. You are a global logistics company, how is it that you can’t deliver a parcel on time? It is an absolute joke, appropriately to the point of humour. They are completely running this company into the ground and I can’t imagine it will be around too much longer.

Two expected deliveries to this week from DHL and both delayed by days. Absolutely shocking service / I won’t order anymore where the courier is going to be DHL - they don’t even deserve the 1 star but it doesn’t allow you to choose zero. Avoid them

They lost 4 of my parcels only this year. One turned up after a month but it had been open, one of the items was stolen, and then it was sealed with a different tape.

I never known such a disgusting delivery company in my life
My from from O2 was out for delivery at 11.05am it never came then they sent a text at 17.41pm they just received it.
So I got on to O2 told them to cancel my order & want my £1200 back asap.
I’ve never known such a performance from O2 & DHL the both do not know what they are doing.

Absolutely disgusted with the way my delivery was handled. My china sink was literally thrown at my front door by the courier, despite it being a fragile and expensive item.

I have CCTV footage clearly showing the courier throwing the package, so there is no question about how it was handled.

We work hard for our money and spend a lot on items for our homes, only for them to be treated with absolutely no care or respect. A fragile item like a china sink should be handled properly, not thrown at someone's front door.

This is completely unacceptable and such a disappointing level of service. I sincerely hope this is addressed, as no customer should have their expensive purchases treated this way.

I thought EVRI was a terrible courier until i dealt with DHL and i would use EVRI every time over DHL as i ordered a pair of Nike Air Max 90,s from footlocker for going away to tenerife on the 4th october and one minute my parcel is at the delivery depot and so let's fast forward 5-7 days and the parcel is all of a sudden gone missing i mean missing? you mean stolen as it was at the delivery depot so where has it disappeared to? i am now thinking it's only a few months until xmas the DHL drivers will be filling there car boots up with customers goods as its a cheap xmas for them then is it not with all our stolen goods? , so anyway i make a claim against Footlocker i get refunded i get my 25,000 reward points back from footlocker they also give me a 15% off voucher on my next purchase as an apology so here is me needing a new pair to take on holiday so i order a new pair off Nike Air Max 90,s from footlocker 2 days after getting refunded so on the Monday as in the 28th september i get an email stating DHL has collected the parcel expected delivery date tuesday the 29th so its tuesday the 29th now and here is the tracking details for my second pair off trainers i have ordered in the space of 10 days

Tuesday

Sep

29

Exception

Shipping History
Today
10:17
01 - Not Received

01:31 | Coventry Hub
The shipment has been collected

01:29 | Coventry Hub
The shipment has been collected

Monday, September 28
20:29 | East Midlands
The shipment has been collected

18:18 | East Midlands
The shipment has been picked up at sender

Hide Shipping History

so my second pair that i ordered is showing not received i mean come on now how can this be so so bad how can a company this size be so useless i should have stuck with footasylum i have never had one issue with them so that's me done with footlocker and especially DHL as from now on i will 110% be checking who is delivering my parcels and if any are DHL well i will not be ordering from that company so beware guys n gals i genuinely think DHL is full of thief's as 2 pairs of trainers shouldn't go missing in the space of 10 days but by the looks of things that is exactly what has happened, so i feel like my holiday has been ruined before i have even left the UK

The 1.0 star rating tells you all you need to know – DHL eCommerce have managed a truly special level of complete incompetence and absolute denial of any obligation to fulfil the service they were paid for.

DHL blatantly lied in stating they delivered it to me – the tracking photo shows that they clearly never even entered the building. Parcel is now lost and DHL refuse even to try to find it. They do not care in the slightest and accept absolutely no liability;ity whatsoever when they lose a parcel.

Trustpilot need a zero star category for service this bad. In fact they need a negative rating system for companies that not only fail comprehensively to deliver the service they were paid for, but that then do not bother in the slightest to do anything about it, let alone refund the money.

It’s a shame I have to even give one star. A parcel turned up a whole week late following hours of my time trying to get through to speak to someone, holding for 45 mins roughly each time only to then be cut off 3 times in a row when I explain the problem (assume they didn’t want to deal with it) although when you do speak to someone nothing gets done. They couldn’t get through to the depot, won’t give me the number or transfer me so I can try them directly and basically weren’t capable of doing anything other than saying they will “look into it”. No promised calls back either.
3 failed “attempted deliveries” because we are difficult to find. 4 times I waited in. And instead of calling me or using the instructions, the first two went down as “we were unable to deliver your parcel” or “sorry we couldn’t access your property” there was a road closure for one of the supposed delivery days; they clearly didn’t want to do the small diversion so that failed too. This is the 3rd parcel I've had hassle with, with DHL in a short space of time. Another was over a week late and one never even made it here at all, so I felt it’s time to leave a review. I will be contacting companies in the future before I order and if they use DHL I won’t be ordering from them. Appalling service with customer service to match. I certainly would not recommend.

Received a knock at the door. Arrived at door in less than 30 seconds. Parcels left on the pavement outside my front door, which is in a busy high street of shops and when the street was full of people. Courier nowhere to be seen, even after such a short time! Subsequent online check shows that my parcels were 'signed for/accepted' by a person who I have never heard of, let alone lives at my address. There was no-one to sign for or accept the parcel in person. COURIER HAS FALSIFIED 'PAPERWORK'. Sent e-mail to customer services stating I was concerned about the delivery. Reply simply acknowledged that I was unhappy with standard of delivery and asked me to e-mail them again if they could 'help' in any other way!!!??? Put simply, this company are very poor and their customer services couldn't care less. Probably because they put too much pressure on their staff, who are then left with poor options like falsifying their delivery 'paperwork'. I have contacted the company I purchased the goods from and stated that I will not be purchasing their goods again while they still use DHL as their courier - individual businesses need to realise that the courier they choose is an extension of, and contributes to, their own company's quality of service. As a customer, I DO have a CHOICE of where to spend my money!

Next day delivery window missed. Next working day only half of the order arrived. The box was all damaged and the contents was about to fall out. Driver told me the 2nd parcel would be delivered the day after. Cannot contact anyone at DHL. Abysmal service. Unable to do their job.

Absolute joke of a company. Was expecting a delivery 12th Aug. Got a phone call , gave person directions., never turned up. As i live in a rural area changed delivery address to a shop in the local town. Shop is on the main shopping street. Driver apparently couldn't find the shop, probably because he didn't look hard enough or might have had to walk a few steps after parking.

No contact back after been promised to be contacted back.

How companies like this carry on trading is mind boggling

Order a poster to be delivered. Its a £6 delivery charge. But it turns out that DHL have permission to deliver it anywhere they choose. So what I thought I'd ordered to be delivered to my home address, actually gets delivered to a 'local service point'. This is so very local, that's it's actually in a different town!! 10 miles away, or a £6 3hour round trip by local bus, that stops in every villege on the way. How is this local?!?!? Utterly useless 'delivery'. You may as well have chucked it in a field, it would have been as easy to pickup. Avoid these jokers like the plague.

I am expecting 2 deliveries by DHL. The website shows that deliveries were attemted but the photos the drivers posted are NOT from where I live, therefore it means that the drivers are idiots who can't read a map. I have a small child and can.'t drive around looking for parcels and for one of them which contains medication for my child, I paid 5,95 £ for next day delivery 6 days ago. I tried to call but the AI has limited options and disconnects the call without giving the option to taok to a real person. Amazon and Royalmail can deliver, so the problem is obviously with DHL. I echo every bad review other people left.

Absolutely terrible service do not deliver your parcels on time always sending messages Driver Delayed have been let down big time by this delivery company stores need to stop using this company

Sent a parcel to United States 14th September, which should have been delivered by Thursday 18th September…

No delivery in sight and no one from customers is responding to my query asking what the issue is and why is sat in Coventry depot. Now having to drive there to try and get some sort response from DHL.. it quite frankly disgusting that customer have to go this length to get an update on a paid service!!!! Radio silence from your customer service team is unacceptable

If I could give 0 I would.

What's the point of being a courier service if you can't do it. Just close down the business, makes no sense to me. Delivery was due Wednesday, delayed. Delivery was then supposedly rescheduled for next working day. Nothing came. And again. And again.

You can't speak to a human - probably becuase no one works there and it's just a giant scam. I phoned the number, added my shipment details - the voice said 'we've not yet recieved your item'. I used the online tracking tool - the screen said it had my item but was delayed. I then used the eCommerce tracking tool - apparently it's in transit. So, what one is it?

I don't understand why any company would use these jokers to deliver their goods. You're only going to get complaints.

Received notification that my parcel would be delivered 2 days before the notification itself arrived. Half of the delivery arrived 2 days late and was left on the pavement outside the property - the driver couldn't even be bothered to open the gates to the drive let alone leave it in a safe place. Now chasing the remainder of my order with the supplier.

Driver repeatedly refused to deliver to the building I’m in. This time he never even got out of his van before he said I wasn’t in. The photo provided is taken from inside his van and shows that it was taken before he “attempted delivery” because of the clock on his dashboard. Regular DHL express drivers have said that they are fed up of the shocking service that E-Commerce is providing. You also can’t speak to a human and the customer service staff couldn’t care less