Dhlecommerce Bewertungen 

One star because you can't give ZERO. Same old DHLeCommerce. Completely useless . Delayed , delivered to wrong address , promised the same day then advised that the parcel would be delivered 3 days ago. It's a farce . AVOID

UPDATE.
Here is my tracking page . Start of business on Oct 6th. Too late for the package to be delivered today as it hasn't left the depot today. This PURE Farce.

Your parcel's journey
Date Time Message
06th October 2026 01:32 Your shipment 60120261600869 is at the delivery depot

05th October 2026 15:10 Your shipment 60120261600*** is delivered

05th October 2026 09:31 Your shipment 60120261600*** is out for delivery

02nd October 2026 09:27 We're sorry but the delivery of your shipment 60120261600*** has been delayed. We expect to deliver on the next working day

01st October 2026 13:15 Your shipment 60120261600*** has been collected

Appalling service and I feel sorry for the businesses who use them.
They were supposed to deliver perishable goods within 48 hours - I received them 3 days late and despite the company I ordered from requesting they not be delivered due to the delay.
In future if I order anything online I will check who delivers and not order from that company if it is DHL.

I sent a coat back to Denmark that I purchased which has not been delivered to the company. I have complained to DHL e-commerce and supplied them with all the information that they require. I has been 7 days and they have still not advised what has happened to the parcel only that they are still looking into it. I did insure the parcel and they then advise that they will offer me a settlement on or around 9th November providing I have sent all supporting documents which I have just. Just another delaying tactic and I will not be waiting until 9th November and will be taking them to small claims court.

If there was an option for no stars DHL would have earned it. Three no-shows delivering an item of furniture. When the item did turn up, with no warning in a battered transit van, it was thrown onto my driveway. The parcel was battered and ripped and the furniture inside broken. I’ve now had three no shows from DHL to collect the item to return to the seller.

Honestly i wouldn't even give a single star. This DHL ecommerce is the most frustrating and disappointing service i have ever seen. Never ever use them to deliver or send parcel. They keeps delaying, no way to contact them whatsoever and it really pisses me off. This is a disgrace.

Delivery left on doorstep instead of following instructions. Previously have delivered to the very wrong address and a neighbour had to bring it to me. No response to my complaint on that occasion so no point spending time trying to complain again. Will avoid sellers who use DHL in future.

Shipment number: 31553490035923

absolutely horrendous. The absolute worst of any service i could imagine.
NEXT DAY DELIVERY BEFORE 12PM.
the retailer drop-off failed to scan the parcel properly so i had to revisit the shop to get them to actually scan it. DHL did not collect it until the following day, even though it was scanned at lunchtime. after they picked it up, it took an entire day to reach the depot. then it was marked as out for delivery, but was not delivered. The recipient had to visit the depot to obtain the parcel and the staff there were clueless. the recipient has the parcel a week and 2 days later.
This is their next day, before 12 service.
an absolute disgrace. words cannot describe how angry i am at this catastrophic failure.

Most useless / unreliable / dishonest company I have ever come across..... please keep away from DHL unless you want a long period of stress

I would give no stars if it was an option. The driver couldn’t be bothered to deliver a perishable item and simply said no one in with a picture of the sky. The next day he put a picture of the label then he lied as proved by our cctv. If a seller is using DHL it is best to avoid. I will never order anything delivered by them again. These lazy drivers have no respect for anyone

Driver drove past my house twice then claimed the address was invalid (I checked everything is correct). Didnt even stop after seeing them the first time I ran to put shoes on but by then they had completly dissapeared. Then I sat on the phone for over an hour waiting for customer service who never answered because the website wasent giving me the option to reschedule delivery.

As a business my heart drops when I see that DHK-ecommerce are handling my parcel. Fake delivery attempts, incapable of delivering next day or even within two days. Not even capable of delivering two collected parcels from the same place to you on the same day. Fake or non existence of tracking which disappears completely sometimes. Will tell you that delivery is up to 8pm, even though the driver doesnt work past 5.30/6pm, yet you wait at work for them as it's important. Useless is an understatement.

Useless, delayed my rearranged parcel from a day I chose in order to be home and now scheduled for a day I can’t be there with no option to change it! Absolutely useless.

For a start, DHL ecommerce section is owned by EVRI now. The most useless delivery company in the known universe.
I had arranged a parcel collection and the agent rocked up in an unmarked van with his music blaring. Upon asking him if he had any ID or proof he was DHL he just said no and added "We can leave the parcel here if you like?"
I said yes and off he popped. Absolutely disgusting customer service.
I have paid £90 for this service and now I've spent 3 business days on hold and being bounced around various DHL offices (Mostly located in Ghana apparently) trying to do something about a refund.
Abundantly terrible, I hope they go out of business.

I waited in all day for my delivery having been given a ridiculously wide window of possible delivery times. The delivery never came and then I received an email overnight to say the driver attempted a delivery at a time when I and three others were in the house. Nobody knocked and there is no physical evidence to say they called such as a card (because I strongly suspect they didn't). Now I have to wait a further three days for delivery. Impossible to speak to anyone at the customer service number, even though I tried three times.

Horrific experience. Placed an order via a local retailer over a week ago. I had poor experiences with DHL not showing up so I selected a nearby DHL pickup point for delivery. They promised a delivery date last week; it came and passed. Now the tracking status hasn’t updated in three days and when I reached out to them they replied that it’s at the depot and they haven’t been able to deliver it and i can continue tracking online.

No attempt to resolve the issue, no apology, just utter incompetence and now my parcel is missing with no idea when it will be delivered.

Only giving one star as I can't give less, hopeless company and delivery drivers, truly trying to rival Evri. They leave parcels fifty yards from the house, outside a pedestrian gate to the road or just inside the gate next to the bins in full view of the road. The gate can't be seen from the house and the only way we know it has been delivered is to keep walking up there and checking or keep checking emails.

Rubbish and liar, i received email i will get today, then i complained because delay only tomorrow I will get, customer services replied to me I get today, but since don’t received but email arrived only tomorrow..”, who believes that?! I stay again home tomorrow and waiting?, or after tomorrow?!, or?,?,?,!!!

Had a parcel sent by company they paid for next day delivery..Now Three days on text messages Every day giving delivery time not turned up on any of them yet customer service is so complicated I've given up .Have given up will never see my parcel again.Been sat in Bristol for days loaded on a van every day would have been quicker for me to walk to Bristol.

This company have let me down twice this week with promised delivery timeslots yet no delivery made. Yesterday, after the tracking said I was No 32 on the round, the parcel was delivered back to the depot and I was notified in the evening that they would attempt to deliver next day. Today, the tracking info indicates the next delivery slot is in 4 days! The goods were time critical and there is no-one to speak to to advise them of this and request a definite delivery by Saturday. I will be advising the company I ordered from not to use DHL Ecommerce for any deliveries going forward as they are totally unreliable. They make Evri look like a brilliant courier.

Separated my packages and kept perishable items an extra day.Delivery stopped tracking the following day.At this point the government needs to intervene and shut this scam down.