Dhlecommerce Bewertungen 

SHOCKING SERVICE DO NOT USE. Was waiting on a time sensitive delivery for today. Rearranged my whole day to be in for the delivery window, to discover theyd tried to deliver an hour earlier than the ealiest time the tracker said theyd be there. Impossible to contact anyone or speak to a damn human. Completely ruined my day the complete set of imbeciles. Just avoid them.

Would give 0 stars if I could. Falsely stated they had attempted to deliver our package on two separate occasions. Zero accountability. When I finally did speak with customer support/service ( they gave no support or service) and requested to speak with someone senior they terminated the call. I have raised a complaint but as this is dealt with internally do not hold out any hope of it being handled professionally. I was told that the package needed to be signed for and someone needed to be at the property but when it was finally delivered it was just dumped on the doorstep despite there update saying it was signed for by a resident that was not here yet miles away at work. Complete shambles.

Horrendous service, never deliver packages on time, unable to contact anyone via phone to discuss. One time they left a food package out in the middle of a heatwave because the driver didn’t bother to knock (even though was a signed for parcel) the driver then returned to my property to interrogate my daughter why we reported it

I'll just copy and paste the email from DHL/Evri below. If I'd known they were the same company I would never have sent it by the service. DHL Express is the service that you want if you have important stuff to be sent. I don't know why DHL is allowing their brand to be destroyed by combining with every but hey ho.

In summary after eight days the parcel hadn't been collected from the drop off point yet and I had to go collect it myself and send it by another service.

"Good afternoon Steve,

With Shipment number 771000******, I understand that you took a document parcel to one of our drop-off points on 1st October and were expecting it to be delivered by 8th October. However, the tracking information showed that the parcel had not been picked up yet, and you have now collected it yourself to send it via another service.

The latest tracking update at Ryton on 1st October shows that the parcel was received at the local parcel shop. I apologise that the parcel was not picked up and delivered as expected, and I appreciate the urgency of the situation. I can see that you have had to take alternative arrangements to get the parcel to its destination on time.

Regarding your request for a refund, I will provide more information on this. Since you have collected the parcel yourself and no delivery service was provided, you may be eligible for a refund. However, I would like to clarify that the refund process will be handled separately, and you will be contacted with further instructions."

If i could give zero then it would be zero

ONE STAR – Six delivery attempts, over a month waiting and absolutely disgraceful customer service

If I could give DHL eCommerce zero stars, I would.

I am seven months pregnant and ordered items from Mamas & Papas in preparation for my baby’s arrival. Over a month later, I am STILL waiting for my order, despite now facing a sixth attempt to have it delivered.

I have deliberately scheduled deliveries for days when I am home from work, yet the couriers have failed to attend my address. Even more concerning, the GPS coordinates associated with the delivery tracking show locations nowhere near my property.

Trying to contact DHL is equally appalling. Their customer service telephone number directs you to an automated system that provides no meaningful assistance and terminates calls without connecting you to a human representative.

I have repeatedly had to contact the retailer, who has attempted to resolve the situation with DHL. It is absolutely unacceptable that customers and retailers are left chasing a courier company to perform the most basic aspect of its service: delivering a parcel.

There appears to be no accountability, no effective customer support and no genuine urgency to resolve repeated failures.

I have wasted hours of my time, rearranged my working schedule and experienced completely unnecessary stress and frustration.

DHL eCommerce’s service has been nothing short of disgraceful. I would strongly discourage anyone from using this company based on my experience.

I am now demanding a full investigation, a meaningful explanation, and appropriate compensation for the repeated failures and inconvenience caused.

Disappointing experience with the delivery service

I paid for next-day delivery because I urgently needed my laptop, but unfortunately it still had not arrived four days later.

I do want to say that some of the customer service team I spoke to were kind and genuinely tried to help, and I appreciated that.

My frustration is with the overall delivery process and communication. I explained several times that the parcel was urgently needed, but despite reassurances, the delivery was not resolved in the timeframe I had been led to expect.

In the end, I had to travel to the depot and collect the parcel myself because I no longer felt confident that the delivery would happen reliably.

As an Executive Assistant and business owner, I regularly arrange deliveries and logistics for clients, and reliability is really important to me. Based on this experience, I would be hesitant to use DHL eCommerce for time-sensitive business deliveries in future.

I hope the delivery process and communication can be improved, particularly when customers have paid for an expedited service

Appalling service – take your money, fail to collect and make it impossible to speak to anyone!

Absolutely disgraceful service from DHL eCommerce. I paid over £50 on Monday for a parcel to be collected on Tuesday morning for delivery to Greece. It is now Thursday and the parcel is STILL sitting here, uncollected.

Not only has DHL completely failed to provide the service I paid for, but trying to speak to an actual human being is virtually impossible. Endless automated systems, no accountability and absolutely no meaningful customer support.

I have now demanded cancellation and a full refund, having completely lost confidence in their ability to deliver anything other than frustration.

How can a company charge customers for a service, fail to provide it and then make it so difficult to get any assistance?

An absolute shambles. I would strongly advise anyone considering DHL eCommerce to look elsewhere.

Terrible company. I was told item was out for delivery and waited some 6hrs when at the last minute I receive a message saying the delivery address was not correct which is nonsense.
Delivery number 31545391185720

You'd think that DHL e-commerce would try and up their game considering they have a whopping 1 out of 5 stars yet their sloppy work force continue to push boundaries into new levels of shite!

Terrible, useless company. They have an automated AI phone line which doesn't allow you to speak to a human advisor. I'm sure this is on purpose to prevent all the complaints. There is a phone line to speak to a human but they don't publish it on their website, you can find it on the Internet if you look hard enough. If they miss a delivery, you can't choose to pick it up from the depot, even if it's their mistake. If you have the choice, choose a different courier service, don't waste your time. Customer service is practically non existent, you're not treated as a customer at all.

Can not get through to these idiots. Had message your delivery has been arranged as no access to your property. Absolute lies.
Firstly was waiting outside as i live in a block of flats. No sign of a dhl van. Secondly the photo that was taken wasn't even my address. Useless, useless.

Tracking is non-existent, literally on a van or not on a van. No way to speak to anybody, just a useless pared back robot phone system desperate to hang up on you or robotically give you information you could have got much quicker from the website (basically useless). Their website has the temerity to state that their customer service team is available 8am-8pm. It must be staffed by Lord Lucan, Salman Rushdie and Father Christmas. The Slough delivery office in particular is a paragon of uselessness. Had I known my order would be delivered by these oxygen thieves I wouldn't have bothered.

My parcel was supposed to be delivered on Thursday 1st. Every day my tracking details were updated to say my parcel was yet again delayed and at the depot. On the 7th my parcel had still not been delivered and I was still receiving the same message saying it was delayed. I then went to the depot to try and find out what was happening as I had no helpful response from their customer service team, other than telling me to be patient pretty much. So I had paid £9 delivery just to have to drive and pick my parcel up myself! Not only that, when I arrived at the depot, the lady sighed at me like she had much better things to be doing and when I asked why my parcel was so delayed she just replied saying they have loads of parcels and shut the screen

Sent me an email to say my package was on its way and they'd contact me once it had arrived, no further contact was received. Clicked on the "track my parcel option" to find my shipping number was not recognised. Tried to contact them and was routed to an automated system where when I entered my shipping number I was told it had been delivered to my pick up point. Went to the pick up point and was told the package couldn't be found or handed over without a code which dhl ecommerce hadn't sent as they never bothered to send any further emails after the "your package is on its way" email. Back to the automated system and eventually got placed into a queue to speak to an advisor. 1 hour and 37 minutes of being on hold later and I had to end the call to go and do some life things. Finished being a normal person and tried to contact dhl again through the automated service to find that they were closed and had closed at 6pm, my 1 hour and 37 minute phone call had started at 5.17pm. I'd been on hold with a closed service for almost an hour after it closed and the service never bothered to tell me. How is this even a thing. Still no emails from them, still no package. I would not willingly use this company for anything. This is the second time I have had a company try to use them for package delivery and this is actually better than last time. I can't put into words how frustrated I am with dhl ecommerce in all aspects of the service they do not actually even provide.

Is it possible to give no stars?

A 26kg parcel was mistakenly delivered to my sister's house.

The address had a similar name but a different post code.

I spent over half an hour tyring to contact DHL to get it picked up. No success.

The company needs to have
A) Something under FAQ for wrong deliveries
B) Something under their phone menu
In the end we gave up and delivered this extremely heavy package ourselves.

Totally unimpressed by this company.

Delivery failed the first day my parcel was due to be delivered, because the driver ran out of time. No attempt to notify me, so I waited in all evening for nothing.

The next day nothing changed. My parcel was still at the depot at midday, and nobody had thought to rearrange delivery until I called.

Absolutely awful customer service. Not just the delay, but an very clear lack of communication and zero attempt to expedite delivery until I rang.

Order from major retailer supposed to be delivered by DHL.

Saturday morning, receive messages saying due that afternoon. Tracker then shows delivery is less than half a dozen stops away….tracking then stops working completely. No show. No communication.

Monday, receive messages saying due in evening slot. No detailed tracking given. Oh look, it’s another no show, and zero communication again. Using your own system my order is both at your depot and out for delivery at a time that passed hours ago. Figure that out.

Tuesday. Yet more messages promising delivery sometime between 1000-2000. Eventually arrived just after 1800. Once more tracking broke, I could see several drops before mine, then the tracker stopped working, but the online view still showed delivery due the day before.

Eventual delivery just after 1800 and the driver was pleasant and apologetic, but I suspect the issues were not of his making.

So, DHL try the following:
-If you aren't going to make a delivery slot, tell customers, in advance
-Fix your tracking system
-Above all, give customers a way to speak to a human being. The fact you don't says much, doesn't it?

Waited all day for a delivery that was never delivered by dhl ecommerce. I have raised a complaint with the retailer and asked them to stop using DHL and use a more professional and competent courier provider such as DPD.

I took DHL 6 days to deliver small parcel from London, UK to Oxford, UK (2hours driving) with equipment I was relying to work...
Will not use their parcel service any soon.

05th October 2026 08:47 Shipment returned to retailer
05th October 2026 05:26 Shipment on way to retailer
30th September 2026 17:45 Shipment with DHL
29th September 2026 15:22 Shipment at ServicePoint