Direct Collection Bailiffs Ltd Bewertungen 

Got issues a parking fine at Tesco while I was working there overnight. Informed dcbl that the fine is not a legally issued fine and that I can provide all the evidence they need to see I was legally allowed to park. The person on the phone who was incredibly rude tells me she suggests I pay it. I eventually recorded the call and she was suddenly happy to talk to a manager. A manager then said I have to pay it, there's no disputing the payment and horizon will not help sort it as it's now dcbls debt. Funny that cause I just informed horizon and they said that's totally incorrect and they will look into this for me.

This company will knowingly chase illegal debts and will double down when they get told it's illegal. Should be investigated for misconduct

Wouldn't trust these lot to collect your debts, no one will pay someone who treatens you.

Try Lowell. I pay them a debt cause they are respectful and help. These lot are scum

From my initial enquiry through to applying for my High Court Writ of Control, DCBL kept me informed at every stage of the process. Their communication has been excellent, and the customer service has been outstanding throughout. I have every confidence that Michael and the team will do everything they can to help me recover the money owed to me. Thank you, Michael and the entire DCBL team!

DO NOT USE THIS COMPANY
THEY TAKE MONEY FROM YOU NOT THE DEFENDANT!!
After winning in court the defendant obtained a CCJ which he refused to pay, we had no choice to use enforcement!
This company didn’t once send out the fees, they simply explained we pay £180 to start the process and if we get your money we send it to you!
When they managed to get “some” money from the defendant they took over half in fees! This was not explained and yet they hide it in terms!

The money should be paid by the defendant directly not taken from the clients money who has already had to fight to get this money back!
You also receive a email saying what they collected (was the full amount) and it will be sent to you, but they don't bother paying it all!
You receive no break down of fees, they just tally it up however they see fit!
This company should be closed down due to robbing clients!
The bailiffs report took 3 weeks to come through!
They hold your money for 14 days make sure they get the made up fee amount then lose interest!
They don't contact the client with a follow up considering they take your money!
DO NOT USE!!

Updated court the situation with all the emails and lack of communication and they are looking into the whole thing!
They even said they won’t add DCBL as recommended enforcement!!

AVOID AT ALL COSTS!!

For sure they gave the best service in uk

Very professional, was made to feel at ease throughout the process. I would highly recommend them.

Michael was very polite and helpful, he gave clear information about the process i would need to follow.

A company that uses threatening terminology and phrases to bully you in to paying immediately, making you feel as though there are no other options available to discuss and mediate.
When asking for contact details to discuss with collection team was repeatedly told to make payment now over the phone to prevent escalation of amount owed or avoid CCJ and court action before being given email details. Told the call handler on three occasions that I wished to pay via the 'ways to pay' QR, Bank transfer or Online details listed on back of letter, but was told over and over that it would be in my 'best interest' to pay there and then over the phone in order to get a receipt of payment and know it had 'gone to the right place'. To me this suggested that there was a commission being made from frightened people paying unreasonable debts.

Spoke to Camilla this evening.

Rude, unhelpful and dismissive. Did not want to listen nor understand what I was trying to say, I started to get upset so my father took over for me (me being a single mother to one who is pregnant) and ended the phone on him.

Worst company ever.

Bunch of cowboys, requested a callback twice with no response, sent 7 emails with no reply over the space of a few weeks, sent them 5 WhatsApp messages with only automated responses. Sent threatening letters through the door. Each time I rang their manager wasn't available at this time, when I request a call back from the manager nothing happens. AWFUL!!

AS YOU CAN SEE BY REVIEWS ON HERE SCAMMING C@NTS CONSTANTLY HARASSED ME FOR 2 YEARS FOR PARKING FINE ALREADY PAID!!
TIME FOR DIRECTORS TO ORDEAL WHAT I HAVE

most vile company. no humans exist here and just mechanically follow clients orders. non stop bullying letters when done nothing wrong.....

Should be a law against this abuse of humans rights and wallet raping

Discriminative Process! Whilst the DCBL have been instructed to contact me by a company who has obviously not got a clue (ie Horizon Parking for a parking charge in a car park thats always free of charge!) the process the DCBL employ is completely discriminative. They send a letter that apparently takes 8 days to arrive (snailmail or post dated?!) and then the payment requested is already due and there is no time to make proper investigation. The only way you can get evidence is by downloading an app so if you do not do apps there is no back up process to give you this evidence. This is obviously discrimination to all the people with no ability to do apps. Whilst the original mistake was not theirs the process they employ is completely unfair and they should have a process to provide evidence to those people without access to apps!

Very easy to talk to, they explained the process to me. And after a short period the matter was easily resolved with the help from DCBL. Would highly recommend these. And will definitely w using them again if I ever find myself stuck in this situation.

David S offered me free advice over the phone as I was able to resolve my issues with a non paying client without the need for DCBs intervention. I initially contacted them from a recommendation by a company I work with regularly in the UK who I knew had similar issues in the past as what I was going through. My collection was from a European company and this is often very difficult due to cross seas and UK court orders not necessarily holding up with foreign companies. Thanks David.

Really clear advice and explanation of the process the team follow. Michael helped me choose the best course of action. Will update the review as I progress through the steps in the enforcement process.

An excellent service. These people know their stuff and were enormously helpful

Top draw very helpful and professional.Thank You Vitaliano

So far, very helpful. And quick response. Thanks