Creative Fabrica Bewertungen 6.041

Antwort von Creative Fabrica

Vor 12 Stunden

Hi Noel,

Thank you for sharing your experience with the free trial. I completely understand how the charge attempt you received was unexpected.

Our free trial is designed to provide 30 days of access or 25,000 coins. However, there is also an option to manually upgrade to the paid plan earlier, which activates the yearly plan immediately.

Regarding your difficulty with the cancellation, I can confirm that our support team has reached out to you via email to assist with this. Please check your inbox when you have a moment.

You can reply directly to that email if you have any further questions or need additional support. We're always happy to help!

Kind regards,
Anna

Antwort von Creative Fabrica

Vor 10 Stunden

Hi Jamila,

Thank you for sharing your thoughts with me, and I’m sorry to hear about your experience.

I'm pleased to see a member of our support team has taken over your request, so we kindly ask you to check your inbox for their latest update.

While we do offer a free trial for our services, it does come with certain usage and time limits. If these limits are not exceeded, no subscription fee is charged. These conditions are presented during sign-up and can also be reviewed at any time within the subscription agreement.

Please don’t hesitate to get back in touch if there is anything else we can assist you with.

Kind regards,
Anna.

Antwort von Creative Fabrica

Vor 1 Tag

Hi Casi,

Thank you for sharing your thoughts about the free trial, and I’m sorry to hear it wasn’t a positive experience for you.

I'd like to kindly clarify that the free trial can always be cancelled, either through our support team within the first 24 hours or directly via your account after that. I’m glad our support team was able to help you with your cancellation request.

In terms of the payment, the trial terms are shown during sign-up. If a promotional offer is selected during the trial, the details are presented at that point, including what’s included and how it transitions into a subscription.

I really appreciate you taking the time to share this feedback. It’s genuinely helpful for us as we continue to review and improve the experience.

If there’s anything else you need, please don’t hesitate to reach out. We're always here to help.

Kind regards,
Anna

Antwort von Creative Fabrica

Vor 1 Tag

Hi Michael,

Thank you for taking the time to share your feedback about our Studio Ai subscription. I genuinely appreciate it and always value hearing how we can improve your experience.

Regarding the coin usage log, you can currently see which tool was used and the number of coins deducted for each action. That said, your feedback about adding timestamps is very helpful and has been noted and shared with the team for review.

Thank you as well for your comments about the purchase flow and your experience with our support team. I’ll make sure it is reviewed so we can better understand where improvements can be made.

If there’s anything else you’d like to share or if we can help further, please don’t hesitate to reach out.

Kind regards,
Anna.

Antwort von Creative Fabrica

Vor 7 Tagen

Hi Jarek,

Thank you for taking the time to share your experience. I appreciate the opportunity to address the situation you have described.

I have looked into this for you and would like to share that our support team has reached out to you directly to provide a clear explanation of your account activity and to assist with your request.

Regarding your subscription, the Studio AI free trial transitions to a paid plan when an upgrade offer is accepted; this concludes the trial and starts the full subscription benefits immediately, as outlined in the details presented in the offer.

We also appreciate your honest feedback regarding your interaction with our customer service. We aim to provide clear and helpful support and we are typically able to handle these requests directly. However, once a case has been opened the payment provider, it changes how we can interact with the transaction on our end.

Your comments are very valuable as we work to improve the experience for our members.

If you have any further questions or require additional assistance, please feel free to reply via our ongoing email thread - we are happy to help.

Kind regards,
Anna

Antwort von Creative Fabrica

14. Apr. 2026

Hi Dominique,

Thank you for sharing your experience regarding the free trial renewal.

Our free trial automatically converts into the paid yearly plan 30 days after activation if the subscription remains active. I’m happy to confirm that our support team has reached out to you via email in the meantime to assist with a resolution — please check your inbox when you have a moment.

If you have any other questions or need further support, please don’t hesitate to reach out. We’re always happy to help.

Kind regards,
Anna

Antwort von Creative Fabrica

9. Apr. 2026

Hi Akin,

Thank you for taking the time to share this experience with us. I understand the importance of direct communication and I truly appreciate the opportunity to ensure you get the support you need with this. Our support team has contacted you directly, to provide some clarity and assist you with your request.

To provide some context on the charges you’ve described, it is possible to activate two different free trials for two different subscriptions on the same account. In this situation, the renewals can occur at different times depending on the status of each trial; for instance, one trial may transition to a paid subscription through an upgrade offer, while another may renew after the initial trial month. This results in separate charges at different times.

Your insight on how these trials and our communication process are experienced has been shared with the team as we continue to refine the experience for our members.

If you have any further questions, please don't hesitate to reply to our last email - we will be happy to help.

Kind regards,
Anna

Antwort von Creative Fabrica

8. Apr. 2026

Hi Elvira,

Thank you so much for your kind words! I'm glad we could resolve everything quickly and that you’re happy with our service.

If you ever need anything, please reach out to us at hi@creativefabrica.com.

Kind regards,
Anna.

Antwort von Creative Fabrica

6. Apr. 2026

Hi Brucelina,

Thank you for reaching out with your feedback regarding our cancellation process. I'd like to share that our support team has sent a response to your email inquiry, to provide specific information regarding your account.

If you have any further questions after reviewing that email, please feel free to reply directly to our team, and we will be happy to assist you.

Best regards,

Anna

Antwort von Creative Fabrica

5. Apr. 2026

Hi Elin,

Thank you for sharing your feedback regarding our upgrade offer. I really appreciate you taking the time to connect with us.

We truly value your experience and want to make sure you’re taken care of. I've requested your contact details through Trustpilot so that one of our support agents can reach out and assist you directly. Please do respond to that request so we can connect with you directly and help resolve everything.

We look forward to getting this sorted for you and making sure you’re fully supported.

Kind regards,
Anna.

Antwort von Creative Fabrica

3. Apr. 2026

Hi Ghost,

Thank you for providing your feedback.

I appreciate you reaching out to share your experience. Our support team would be happy to check into this further to ensure your account details are reviewed accurately.

To assist us in looking into this, please provide the information I have requested through your review. This will allow us to locate your account and contact you directly to discuss this further.

Kind regards,

Anna

Antwort von Creative Fabrica

2. Apr. 2026

Hi Patricia,

Thank you for your feedback! I’m delighted to hear that you had a positive experience with our support team, and that your inquiry was resolved to your satisfaction.

We're always happy to help, so please don't hesitate to reach out if you ever need assistance or have any questions.

Kind regards,
Anna

Antwort von Creative Fabrica

31. März 2026

Hi Emilie,

Thank you so much for your recommendation! It truly means a lot to us to hear that you felt so well cared for, that’s exactly the experience we strive to provide for every member of our community.

If you ever need any assistance or have questions, please don’t hesitate to reach out to us at hi@creativefabrica.com.

Kind regards,
Anna.

Antwort von Creative Fabrica

30. März 2026

Hi Matthias,

Thank you for connecting with us, and I truly appreciate the opportunity to look into this and turn your experience around.

I am determined to ensure you have full clarity on your account, and I have prioritized your request so that you now have a response waiting in your inbox.

While the charge was processed in accordance with our billing agreement, please know that we provide step-by-step guides in our Help Center to assist with account changes, and that our team is always available to process these requests for you directly via email if you ever need a hand.

Thank you again for your patience, and please don’t hesitate to get back in touch if there are any follow-up questions.

Kind regards,
Anna.

Antwort von Creative Fabrica

27. März 2026

Hi Heidi,

Thank you so much for the wonderful feedback. I am please to hear that you found our support both friendly and super fast! It is also great to know that the AI assistance was clear and helpful for you. Please know you can reach out to hi@creativefabrica.com, if you ever have questions or need assistance.

All the best,

Anna

Antwort von Creative Fabrica

26. März 2026

Hi Luca,

Thank you so much! It is great to hear that our team was able to get things sorted exactly the way you wanted without any hassle.

We know how important it is to get back to your creative work quickly, so providing speedy and effective service is always our top goal. We really appreciate you taking a moment to share your experience!

If there is ever anything else we can do for you, please don't hesitate to reach out at hi@creativefabrica.com.

Best regards,

Anna