Costco Wholesale Canada Bewertungen 

Canceled my membership due to lack of use, was told refund was returned Oct 6, nothing was deposited, called again and was told would be deposited again...... almost a week later still nothing. Called my bank and requested a transaction dispute hopefully get to the bottom of this.

I have been on the phone for 45 minutes calling several 1800,1888 numbers and no answer even on the "talk to a live person number. This is not acceptable. I need to find the status on an order and
phone inquiries are going nowhere. I should have ordered this item on Amazon the customer service is amazing and most times items are priced better, and return are easy. I don't have my order, can't check status, Why in the hell did I Try Costco on line order. This SUCKS!

Costco toilet paper is awful!! I used to go to Costco just for toilet paper but UT gas changed!! We are now using almost a roll a day and there are only 2 of us! It used to do us at least 4 days! You have to use so much at once now as it is so thin your fingers go right thru it. I am soooo angry about this change in their toilet paper!!

We pay a fortune to buy beef, in Calgary Alberta and the quality of the beef at Costco is so bad. I bought some sirloin tip roasts, to treat my daughter and son in-law and grandchildren and they were full of fat and gristle, very tough when I cooked them, no flavour. Where ever Costco buy their beef from, they need a new vendor, the roast was like it was a mercy killing of an old bull steer.

I do not understand a company like Costco should be able to compete with Amazon, Best Buy, Home Depot etc. Online orders from Costco take much longer, their customer service has NO idea when or where they will delivery. There use of third party warehouse and transport is very poor since profits first customers last. Suggest go somewhere else or if not in store forget about it. This is not the first time.

I mainly shop at costco and online shopping yes im buying my items from massive cooperation because I have to look out for myself in this economy.
Costcos model of thin margins to sell consumers high quality items will keep me loyal to this company.

We bought a fridge from Costco a year and a half ago with a two year warranty. It broke and was freezing everything at the back of our fridge. As per their warranty, they would send out a repair man, or give us a refund. They wouldn’t send out a repairman because the fridge was made in China and they can’t get the parts for it and it had a Hamilton Beach name tag on it. As per their warranty, they were supposed to give us all of our money back. Now they tell us not only will they not send out a repair man, we have to pay to get it hauled away, which is $200 in our area because of the freon and they will not pay for that or the inconvenience of having a fridge taken away. Nowhere in their warranty did it state this at the time. We also don’t get the tax back. So a year and a half later fridges are twice the amount that we paid at Costco. I will never ever,ever buy an appliance from Costco again because they didn’t stand up to their warranty. It is a third-party that they contract out, but Costco needs to be held accountable for this as they certainly get the money for the appliance at the time. We had to cut the cord off the back of the fridge and send the company a video of us doing that. In the meantime, we had to shell out money for a new fridge before we could get the refund. They just don’t care. Never ever again.

When you can’t pay for you stuff cuz they won’t except any other payment method other then debit cards… WTF is the point of that? Oh sorry can’t buy your groceries today cuz you are broke and we don’t expect other payment method… have fun being broke and hungry. Go sit on a rock Costco!

straight 5star.

I think costco is worth it but it has a few problems which is why its not reaching 5 stars, like the parking which was commneted below. But overall the customer is pretty good and the what they sell is better than most places

Bought a voucher and for Cirque du Soleil. After checking box that they were non refundable, proceeded to find out the assigned seats were already sold and filled. After being bounced through a lot of hoops I get gaslit for being a sucker of the scam.

No stars deserved. Trash and horrible service. They enforced a policy on not bringing other items bought in other stores and managed not to inform people before they came to shop. I had to wait outside with my items while my husband did the shopping.

Even had the audacity to tell me to put the items in my car. If I had a car why will I bring the items in the first place??? Horrible management.

Kerron is the worst manager at Merivale Costco branch as he didn’t exhibit any form of kindness or solution. What rubbish

I ordered (and paid for) luggage in late July. When it didn't arrive by the end of August, I reached out.

Since then, I have gotten the run around. First, it was misplaced. Next, I needed to go to the post office to arrange delivery (which I did). Then was told it was delivered and signed for but they lost that so couldn't provide who signed for it.

Then I was offered a 5% refund. After going back and forth, they are now offering 20%.

They apparently only competent in losing things.

If you are thinking of ordering something, DON'T and save yourself a lot of disappointment and hassle. It's not worth it!!!

Have not had a good experience at all, my deliveries are always late, always, terrible way to do business

Love Costco, but parking lot is always chaotic, gas lines to long shopping a breeze love buying wholesale, produce fresh love the muffins,cashiers are also very friendly and helpful.

I have been shopping with Costco for years now and always happy when shopping in-store for pricing. My experience with online is good regarding the delivery service, but the cost of delivery using Instacart is not worth it. I find it's very complicated to get an actual cost of the increased amount they charge you. All I know is it's not cheap!! The best explanation I could find for an exact amount was them saying it can be anywhere from 15 to 50% more depending!!! Not good. Do yourself a favour and spend the extra hour and $3.00 in gas going to shop in-store.

Costco needs to hire more staff for returns in the customer service department. It takes hours standing in line to return an item

Went to Surrey Costco today with my son. We got a bag of oranges that one of them was bad so we told the cashier’s runner about it. She asked if my son or I was paying and my son said he was and the runner had me go get a new bag of oranges instead. Talk about being LAZY or what! I had never experienced anything like this before and will probably not be the last time.

This is a warning to anyone thinking about using Inova insurance, especially if you're going through Costco. My brother-in-law just got hit with a gut-wrenching $60 a month premium increase.

That's a staggering $720 a year for absolutely no reason! It's an absolute slap in the face. The whole point of a Costco-affiliated service is the expectation of fair pricing, and Inova has completely failed. We have escalated this matter to the management as well but no body is taking responsibility for this.

This isn't a minor adjustment; it's an outrageous move that feels like a total bait-and-switch. We trusted the Costco name, and Inova has proven that trust was misplaced.

Save your time and money. Do not get conned by this company. Their sudden, unjustified price hikes make them completely unreliable, and the so-called "savings" are a myth.

We are going to consumers court to get the protection against this devastating action.

Never receive my full order, always missing stuff
I run a business they don't respect it
NO customer service no answers on phone calls
Promotions not respected
I am quitting Costco and going to local distributors who care about us