Amazon.com, Inc. Bewertungen 

Always had pleasant experience with Amazon and always get refunds very quickly until I had to file for a refund on a shady scammy seller and Amazon claims that the seller refunded me and I still never got the refund. It seems like this is how the seller makes their money off amazon. Absolute garbage seller and amazon support. Will be filing a chargeback

Very bad customer service i don't like amazon anymore

Quand amazon demande de évaluation avis pour les commerçant qui vend sur la plate forme de Amazon. Si les avis sont négatif il refuse de mettre commentaire et il envoie sa et redemandé de corriger avis genre mettre genre 5 étoile. Moi je trouve mon opinion cette compagnie abusé des acheteur en refusans de m'être là vérité. Sa donne rien de mettre des avis

I have been a loyal Amazon customer and a Prime Member for about 10 years, and I have never felt the need to write a negative review until now. If I could give zero stars, I would. Save yourself a massive headache and avoid buying from this third-party seller (Tifuvia) or relying on Amazon to back up their return policies.
On July 2nd, 2026, my wife ordered two blouses. They arrived on July 9th, and the material was laughably poor quality. The product page explicitly advertised "Eligible for a full refund within 30 days," so we initiated a return on July 10th.
That is when the nightmare began:
• The Return Shipping Trap: The seller, Tifuvia, issued two return labels stating we could use any carrier. I checked the rates and realized shipping them back independently via Canada Post would cost more than the blouses were actually worth.
• Empty Promises from Amazon: I called Amazon Customer Service on July 10th at 11:51 am. The agent explicitly assured me that Amazon would refund both the purchase price AND the return shipping costs. He told me I didn’t even need to send a receipt. Relying on his word, I paid out of pocket to ship them.
• The Runaround: Tifuvia stated they would refund the blouses, but flat-out refused the shipping charges. I had to call Amazon Customer Service two more times, and both times I was promised the shipping fees would be covered. They lied.
• Aggressive Deadlines & Broken Links: I left the country for a vacation to Europe on July 26th. While abroad, Amazon hounded me with an email giving me a strict 72-hour window to upload shipping receipts. To make matters worse, the links they provided were completely broken, forcing me to waste my vacation time making international customer service calls to receive more empty assurances.
• The Final Injustice: On August 5th, 2026, Amazon finally granted the product refund but completely ignored the shipping charges—leaving me entirely out of pocket for an amount that exceeds the value of the clothes.

As of today, August 11th, 2026, I have returned home and heard absolutely nothing back. A decade of loyalty as a Prime Member apparently means nothing to Amazon. I am entirely sick and tired of wasting hours of my life speaking to customer service agents whose words mean absolutely nothing.

Do not trust the "free returns" or "full refund" badges on third-party items. If a resolution isn't provided immediately, I will need to move my shopping to alternative platforms. You have been warned!

Very disappointing customer service experience. I contacted Amazon several times regarding a CA$316.39 refund for a return that Amazon confirmed was received on July 28. One representative specifically told me in writing that I would receive my refund within 3–5 business days, while other representatives later gave me completely different information and told me to wait until August 28.

Even more frustrating, multiple associates ended the chat before giving me enough time to respond. I was eventually transferred to a Team Leader, hoping the issue would finally be resolved, but the Team Leader also ended the chat without resolving anything.

Customers should be able to rely on the information Amazon representatives provide and should not have to repeatedly contact customer service only to receive conflicting answers and have chats abruptly ended. I am extremely disappointed with how this has been handled.

All delivery drivers MUST be trained to respect property ie walking on the lawns when there is a sidewalk. Just disrespectful to the property owner and the company.
DO BETTER!!

If I could give 0 I would. I ordered simple items socks dish soap and a paper holder a month ago and it hasn't even shipped yet. Customer service and useless AI were no help. They have my money a month ago. I've been ordering years now.

First time using Amazon and it went better than I expected. Checkout was quick and I had a few payment options to choose from. Returns policy could be a bit clearer on the site. Solid overall and worth a look.

JE N AI RIEN DEMANDÉ A KINDLE QUI PRELEVER 13.99 CAD PAR MOIS DEPUIS LE MOIS DE AVRIL , J AI DU BLOQUER ET ANNULLER MA CARTE DE CREDIT , C EST UNE ARNAQUE !!!

Amazon prime is a scam and they will try to sign you up with prime without you knowing.

I know this is a late review however I have gotten the chance to make it now. in the christmas of 2025 I had used amazon to order some stuff for my family. my fist order was over like 600 dollars. so when I went to make my second order amazon prompted me with the option to try out amazon prime for one time for free to see if I liked the services. If I remember correctly amazon said my package would arrive in 3 days and my other order would be like a week. since I saw there was going to be no extra charge and I can get my package sooner I selected the option without needing to agree to anything.

For starters that package took over a week to arrive. I get that stuff happens. However that is false advertising to say that they could deliver it in three days. The worst part is the theft Jeff did. He set up a recurring charge for prime on my account. He did it as he is responsible for how his company operates(the whole reason why he is supposed to get paid as much as he does). I don't care that I got a refund. It wasn't until I called and told the company that they where committing theft that I got my money back. If I had not said anything they would have continued to charge me as if nothing was wrong.

Also their search engine is so horrible to use I don't even recommend using the company as it cannot look for the specific item you plugged in and will provide a bunch of different brands of which you will have to dig through to find the one you put in. The whole thing is just despicable and about as safe as buying something from a website with zero reviews.

Not to mention the fact they abuse their workers when the company makes enough profit to pay them more then enough to live and still make jeff a (pathetic) billionaire.

PLEASE CHECK YOUR ACCOUNTS FOR CHARGES AS THEY WILL TRY ANYTHING TO GET YOU ACCOUNT SIGNED UP AGAINST YOUR WILL.

The delivery people where awesome and did their job well even though the roads where horrible. The problems are all corporate and owner related which wont be fixed unless people stop buying from them until ALL of their issues are fixed.

I had an extremely frustrating experience with Amazon customer service.

At the beginning of the call, I clearly explained that I was calling from Canada and that my calls are frequently routed incorrectly. Despite this, I spent approximately 15 minutes on hold while representatives tried to sort everything out.

The issue itself was caused by an Amazon software update to my Fire Stick. After the update, my device no longer worked. Rather than standing behind a product that was rendered unusable by your own update, I was told Amazon would not replace it. From a customer’s perspective, it feels as though older devices are being intentionally made obsolete to encourage customers to purchase new ones. Whether intentional or not, that’s certainly how this experience came across.

What made the experience even worse was the representative’s behaviour. Throughout the conversation, she repeatedly spoke over me. I politely asked her to stop interrupting me and asked why she was being rude, but she continued talking over me instead of allowing me to explain my concerns. After a period of silence, I asked, “Hello?” She responded by saying she could barely hear me. At that point, after everything that had happened, I had enough and ended the call.

The entire experience was disappointing. I expect better customer service, especially when the issue was caused by an Amazon update rather than anything I did.

I ordered a few groceries from Amazon and for no reason canceled the order. They said I was not charged for items but there is clearly a charge on account for items. I contacted customer service and they said it was refunded but it has been 15 days now and money has not been returned. I believe that amazon stole my money!! I have cancelled my account and am finished with yhem

This has happened to both myself and my partner.
I have been shopping at Amazon .ca for years. It has been a terrible experience off and on. If I could give them a 0 rating I would! This last issue was the straw tha broke the camels back so to speak. What I am about to say happened to my Wife as well. Recently my credit card was compromised when I discovered purchases that were made and not by me! I am the only one linked to my card. Upondiscovering this I contacted my bank and reported the fraudulent activity. My card was closed and a new card was issued to me. I went into my Amazon account and deleted my old card and added my new card and changed my password . I also use Biometric security for Amazon.ca. my new card was activated and I tried to make a couple of purchases. The purchases were canceled by Amazon . I re checked my information and tried again to order something. Once again the purchase was canceled. I checked with my Bank and was told that it was not them and that all was well with my card. I contacted Amazon and they told me the same thing and to call my financial institution! After several attempts I called Amazon ca and requested a chat with a manager or a Supervisor. Finally they patched me through to n English speaking supervisor and I uscussed the issue with them. I was told that they were verifying my account. I received an email that all was well abd to log into my account and try again. The same issue happened and I had to call them and go through everything all over again. At this time my wife told me that the same thing was happening to Her as well that her purchase attempts were being canceled as well. I called Amazon.ca again and a Heated exchange began with a specialist yo the point of me having to close my account and deleting it. I received no explanation as to why this was happening. I have never been more disgusted with the quality of service that we have received from Amazon.ca They are by far the worst company that I have done business with ! Their Customer Service is terrible. I truly think that there is corruption going on within that company. I will no longer be a member of t
Amazon.ca and will take my business elsewhere.
BRCumming

Extremely disappointing customer experience. Amazon completely failed to meet its guaranteed delivery window today. The package has been stuck on a frozen 'Pending' status for over five full hours past the promised delivery time, and the tracking system has recycled the 'Out for Delivery' status three separate times under different driver names with zero actual progress.When I reached out to customer service to find out where the package was, the support agents were completely useless, unhelpful, and tried to deflect the problem. Amazon needs to hold its third-party carriers accountable because this uncoordinated logistics mess is completely unacceptable. I am freezing all future orders until their system reliability is fixed. 1 out of 5 stars

I purchased a Firestick from Amazon. The channels that come with it,I'm not able to get in Canada. Only the USA. Amazon never advised this product saying so. Nor dies the product say,only available in USA. So I informed Amazon support or the situation. And of course,on the phone,no help or any assistance. Online,no help or assistance. Wouldn't admit to any wrong doing,or understanding. Very disappointed. I've been a very good,and l9ng time customer. Not anymore. BEWARE Amazon Canada. They don't stand behind their products, or word.

I have been trying to resolve the issue of poor delivery practices - packages have been left in areas other than those requested in instructions, in areas easily visible from the street/easy to steal; front gate has been - stubbornly and contrary to requests- left open while it's crucial for children/pet safety to keep it closed. All of these have been flagged to Amazon via written instructions and via phone calls with customer service.
Problems are ongoing. Trying to connect with the customer service - good luck! On hold for a long time. Multiple times. Issues still unresolved.
Horrible service.

Its amazing how 99% of what you buy off amazon breaks within the first few days or doesnt work properly/broken as soon as you get it. Then they want you to waste your time to send back items that cost $5 and waste your time as if your time isnt valuable. No one should use this trash anymore.

My recent Amazon delivery was unacceptable, and I want the public to be aware. The driver did not follow the delivery instructions I have on my account. Instead of bringing my TV to my apartment door, they left the entire box in the doorway of my building, blocking the entrance and putting the package at risk of theft or damage.A TV is a high‑value item, and leaving it in a shared building entrance is careless and unsafe. This wasn’t just inconvenient — it showed a lack of attention and respect for customer instructions.Amazon needs to ensure drivers follow delivery notes, especially for large or expensive items. This experience was not up to the standard I expect.

I have been an Amazon Prime customer for many years and we order almost everything through them. I am writing this because of an order I placed through Amazon that come from a third party. I have been waiting a very long time for this order and had many discussions with the third party. Now it disappears on my Amazon account and they tell me because the third party removed it and that disturbed me. I asked for an escalated call had many issues getting there and now told the third party removed can’t do this and a ticket will be submitted. What a horrifying experience this has been with Amazon. It really makes me rethink the whole process. I would have been no different buying direct from the supplier vs going through Amazon. A very unhappy customer and experience. Debating even belonging to their service any more