Costco Wholesale Canada Bewertungen 

I would like to send kudos to the young lady manning the hearing aid desk in prince George on Jan 5th. I wish I had her name. I have not been well, and find it difficult to stand and walk too much. She went above and beyond to solve my issue while zooming all over, so I didn’t have to. A very kind person, and Costco is lucky to have her working for them.

I went in with my parents and I’ve always used there membership with no problem. Well yesterday we were at the till this young woman who looked to be about a teenager was like I don’t think you can do that because my mom scanned her card and then I was gonna use my debit card to pay. She made a big fuss about it and called another worker over there to give me shit. All over some stupid membership it’s not like I walked out with 74 dollars stolen off of groceries now did I Costco? My parents apparently have been loyal customers to you for 30 years the lady at front scanning cards to get in told them so. Just so you know Costco you forever lost me as a customer because of your disrespectful shitty staff. My parents may have been loyal customers for over 30 years with probably spending about 6000 dollars every year to buy your groceries so your business keeps on running. Don’t support Costco in Saskatoon on 115 Marquis Dr. Also the girls name is Megan so don’t ever go to her as a cashier all she does it cause trouble and harass people. I’ve never had a issue tell now with Costco. I should have told that woman well you lost me as a customer and will no longer get my services and I will not be buying my groceries you should have lost money on me yesterday Costco because I won’t be returning ever again. I didn’t catch the other woman name who came up to me because I gave you no eye contact because I was feeling severely harassed and felt unsafe in the store. If your reading you know who you are and your horrible at customer service. Imagine getting that pressed over a membership.

I will never ever buy Costco kirkland Toilet tissue ever again. It used to be really great. However they changed their manufacturer. I checked on libe and seen they had said changed manufacturer. Now instead of soft,you now have ruff ,coarse really over thick tissue. Toilet and sewer line plugers. I came in usually to buy their nice soft tissue paper that kept your sewer system clear. Now with this ruff kirkland product I will never buy it again. So now what do I do with these package sitting in my washeroom storage space?? I am not sure of the correct date of purchase, but I do have the packages of proof.

Groupon and Costco have made available a Groupon that offers a $40 gift card with the purchase of a $65 membership.

Embedded in the fine print is a restriction that states that if you have had a membership in the last 18 months, you are not eligible.

I went to Costco to redeem the Groupon and the service rep at Costco mentioned the fine print immediately when I said I had a Groupon. Basically she knew it was a scam. They of course tried to convince me to take the membership and forego the gift card.

I purchased it on Dec 7 and it expires Feb 15th. The following is stated on the Groupon.

"If you do not redeem your Groupon voucher by the promotional value expiration date, you will receive a refund equal to the amount you paid for your Groupon voucher."

I have asked for a refund and was only offered a Groupon credit refund.

We are now in scam territory.

Bon prix, excellent service et produit en gros. Juste avec l'économie sur l'essence pour 1 ans couvre plus que la carte de membre (elle se paie tt seul)

I am a long time Costco member. A few days ago we bought Costco item 426192 packaged Broccoli at the Surrey BC warehouse. it went bad and uneatable within a very few days. This is the second time this has happened. Not wanting to go back to the store and stand in a long line to get a refund I called the warehouse and asked to speak to the produce manager. I was told they were not available and the only way to get a refund was to go back to the store. I tried to escalate my concerns and eventually they transferred me to a phone that rang repeatedly and then hung up.
I urge people not to be very wary about the packaged broccoli products.
I suggest Costco needs to improve its customer service for its members and improve they way they respond to issues like this.

I don’t know why they include phone numbers. They NEVER answer their phones. HAHAHAHA!

I love Costco we buy from them all the time but will never order online from Costco Canada or anybody that uses UPS for the delivery company again. First they put on our account that we wanted to pick it up. My husband called Costco and let them know that wasn't true. He would have gladly went and picked it up but couldn't get ahold of anybody so he could. They were over a week late. I got a call at 430 pm and said he was at the highway and could I come get it. I was in shock and was scared if I didnt go get it that we wouldnt get it at all. It was completely dark out and we live at least 10 min from the highway. I ended up driving there and meeting him at the side of the road. I had my husband on the phone the whole time as I felt this was completely unsafe. I opened up my trunk and he put it in and he wanted me to sign and I said no. I told him I have lived here for 13 years and had never been put in this type of position for a delivery before. It was so unprofessional and scary.I was so frustrated with this whole situation. Awful delivery service!!! We also had ordered something else from Costco and that delivery service was Metro and they were amazing. They were on time and delivered it right to our house.

Two items were ordered on December4th, 2025. One item has been delivered on December 8th, 2025. The other one even though is stocked at the same Costco warehouse, shipped on December 13th, after I called Customer Service.
UPS however claims that they have not received the item yet -December 15th, 2025.
Costco's excuse for the delay is "due to high volume", which is very poor and probably inaccurate.
Apparently Costco can not handle orders with multiple items. They can handle ony one item per order at a time.

Tire repair appointment for 2:15. 3:45 truck goes in to the shop. If an honest estimate of an actual appointment time was provided, one could make an informed decision on whether or not to keep appointment or go to a real tire shop and pay for repair. Total wasted time on tires in the last month is 5 hours of my time plus 2 trips to make an appointment because no one answers the phone. Tires ordered Nov 5, arrived Nov 28. Total appointments made for promised delivery dates, 3. Total waste of my time.

We bought the extended warranty on a 65" Sony TV. It started acting up the first week of August 2025. We have had techs in our house three times. They've changed the motherboard twice. They've had the tv in the shop. They returned it to us. It happened to work temporarily and then started acting up the same day they dropped it off! We have sound and no video. It doesn't turn on, randomly. They say that they have a "No Lemon" rule and there needs to be 3 fails after fixing before they'll either give your money back or replace the tv. The problem? It takes over a month to get a new motherboard and then it takes them another few weeks to replace it and test it. We are on our 6th month without a TV!!!!! Company coming for Xmas and we have a black box in our living room!!!! Costco simply says there's nothing they can do and that we have to follow the process! Based on Costco's ranking here in Trustpilot, they obviously don't care! Do not buy the extended warranty. It's an extreme waste of time and the tech companies they have in place do not care how long it takes to fix it.

Same thing as always with Costco's delivery system. It is totally Broken and there is always numerous problems especially when getting items picked up. I am not in a town or city so that may be some of the problem here or maybe Not??

Costco blueberry muffins got smaller. They have few blueberries mostly only on the top. I'm done with buying them and shop less there.

I ordered winter tires on November 12, and today is December 3 — I still have no clear information about shipping. Every time I call customer service, I get a different answer. They promised December 2, now they say December 15.

A supervisor even suggested I just cancel the order. Completely unreliable service.

I do NOT recommend buying tires from Costco. This has been the worst online shopping experience of my life.

2 incidents-Costco Huntclub rd. Ottawa Sunday November 16th instore customer service - I was rudly interupted while making my return by the customer service agent and a passery having a personal conversation that seemed to go on for about 5-10 minutes. My service was stopped. When I eyed them they said sorry but kept on talking. Shall I be permitted to say it was not in english or french. Costco Kanata Wedensday November 26th. At check out cabbage rolls were spilled inside my "costco" bag. Bagger folded my bag and proceeded to put it in my cart flithy. Long time expereinced casher explained to him that is not how things are done here. He cleaned my bag as best he could as the "bagger' looked on . Several times now I have not been able to be served in either official language at these store.s.

Ok Mr Costco, I give it to you; you make the very best Kirkland white tee shirts on the planet. There, I said it. Why on earth would you stop selling them, online or in the stores? In case you haven’t noticed, they are one of your staple items that you sell. Make all your money selling memberships and merchandise, have your snacks so the shoppers can test, but get those tee shirts back! No sweet talking, no political jargon, just put them back in the stores and online. It’s not like it’s been very recent, it’s been a while and winters coming. I will do a free commercial for you if you bring them back. You have my word!

Ordered a leaf vacuum, got lost somewhere,new one on the way(slow boat from China),2&1/2 months later…still nothing.Terribly ran company,never again

We moved just over one year ago from the North Coast of BC to more central inland. When ordering a small order from Costco.ca they want want to charge $45.00 shipping when shipping to our old Address which is 4 1/2 hours further west it is free. A town that is 45 mins from us free. Crazy thing is if I still had a dog I could get 10 or more bags of dog food shipped free but not anything else. I have called and emailed a number of times with no luck. If we have to pay a big shipping fee it doesn't make since to order online. Costco head office and IT dept need to look and see we are not Rural have had many things from other companies with free shipping. Costco get your act together.

Disgusting behaviour by supervisors at the Brantford location. This store runs rampant with sexual harassment, harassment, gossip, bullying and people being treat unfairly. Management just turns a blind eye to everything and in fact, makes it worse on you if you bring it to their attention. If any employees are reading this. Start filing complaints with HR and corporate. Don’t be scared, get it on record!! If nothing is done about it seek a lawyer.

EXTRÊMEMENT DÉÇUE Contamination de l'essence par de l'eau ayant causé de graves dommages à mon véhicule
​J'écris cet avis pour signaler un incident extrêmement sérieux survenu après avoir fait le plein d'essence à la station Costco du boulevard des sciences le 3 novembre
​Mon problème :
Peu de temps après avoir fait le plein, mon véhicule un Nissan Altima n'a pas démarré le jeudi 6 Novembre. J'ai dû faire remorquer mon véhicule chez le garagiste, où il a été constaté qu'il y avait une contamination majeure du réservoir d'essence par de l'eau.
​Les Conséquences Financières et Techniques :
• ​Frais de réparation initiaux : J'ai dû débourser 799,00 $ (taxes incluses) plus le remorquage, le diagnostic et le nettoyage du réservoir.
• ​Dommages persistants : Malgré ces réparations, mon véhicule ne fonctionne toujours pas correctement. Il y a des tremblements et des ratés du moteur.
• ​Réparations supplémentaires nécessaires : Le garagiste m'a informé que pour régler le problème complètement, il faudrait remplacer 4 pièces essentielles (probablement les injecteurs et la pompe à essence), ce qui représente un coût supplémentaire estimé à 1 200 $. Je n'ai pas les fonds nécessaires pour effectuer ces réparations majeures pour le moment.

Je suis une cliente fidèle et fais toujours mon essence chez Costco. Être confronté(e) à une contamination de l'essence aussi grave et aux dommages coûteux qui en découlent est inacceptable. Ce n'est pas le niveau de qualité auquel je m'attends d'une entreprise de votre réputation.