Costco Wholesale Canada Bewertungen 

Costco was once a big-box retailer known for its exceptional selection of unique, high-quality products at highly competitive prices. The savings and product variety more than justified the cost of a membership. Its generous return policy was also a major advantage.
However, the returns process has become increasingly frustrating. Assigning only one or two staff members to handle returns, while requiring multiple layers of approval before issuing refunds, often results in lengthy lineups. For lower-priced items, such as those under $20, the time spent waiting can exceed the value of the refund itself.
There were always some inconveniences associated with shopping at Costco—crowded aisles, long checkout lines, and exit inspection queues—but these were generally tolerated because of the opportunity to purchase gourmet food products, unique merchandise, designer handbags, jewelry, and other specialty items at attractive prices.
Over the years, many of these advantages have diminished. It is now rare to find gourmet or truly unique products, and prices are often comparable to those at other grocery and big-box retailers. In some cases, competing stores offer better sale prices without requiring a membership fee or subjecting customers to long waits and crowded shopping conditions.
Customer service has also declined. For example, after purchasing a freezer, we requested assistance loading it into our vehicle. We waited in the parking lot for 40 minutes, but no employee ever arrived. Fortunately, another customer kindly offered to help us load the appliance.
It appears that Costco’s business model has evolved significantly since its early years. The company's efforts to attract new members by offering promotional coupons worth more than the membership fee suggest a growing focus on recruitment. However, long-term success depends not only on attracting new members but also on retaining existing ones. To achieve this, Costco should refocus on the qualities that originally set it apart: unique, high-quality merchandise, genuinely competitive pricing, excellent customer service, and an efficient, enjoyable shopping experience.

Costco’s produce is below grade lately. The prices are not cheaper than their competitors. You need to buy bulk when you don’t really need to and often it’s more expensive than other stores, even Wholefood. Every week I need to return something because it’s either rotten or tasteless, like grapes, lemons, limes, potatoes.

Lately Costco has started to sell rotten produce. I purchased 2 boxes of rasberries at $ 5.99/box and they both turned out to be rotten. What if we get sick with such bad rasperries? Costco Heartland location has been selling such sub-standard rotten produce

I ordered from Costco.ca and this will be my last order.
1. Prices are much higher than in the store and they charge fees in addition
2. The 2kg peanut butter is expiring in 5 months, seriously??

Never again!

They used to be awesome. Now the delivery is always late and the last time I got a delivery it never came and UPS marked it as delivered and I had to spend more than a week calling over and over. For a store I pay to shop at. Their customer service follows up before issues are dealt with, customer service agents always tell you they will fix the problem and follow up, none ever did. It was beyond frustrating. Some people I talked with were assholes too.
I never want to use costco ever again.

Just a heads up, that when they quote you a delivery date, it's just an "estimate" according to their customer service. They changed my delivery date on the day it was supposed to be delivered. Very poor communication throughout the entire process. But they were able to get my dishwasher to me eventually. I guess that's worth something. Not much though.

Its a good service but when they quit on you they can be horrible. They have now improved. Glad they got rid of UPS as delivery service. Never go to their tire centre. Most uncouth and ill trained staff.

Most horrible experience for Heat Pump and Furnace installation with Costco and Francis plumbing. They overcharge me $6000 higher compare to regular other "not costco" dealers. And installation been done after 9 visits ! I tried to get respond from costco they created tickets, told me that will call to discuss the problem but NOBIDY EVER called me !!! DO NOT DEAL WITH COSTCO !!! save your money and nerves.

After purchasing a washer/dryer from Costco, with white glove service, we had a horrible experience with the delivery/installation company that they outsource this work to.

The delivery company did not properly install our washer/dryer, which caused a flood in our laundry room. After filing a claim, both the delivery company and Costco are claiming it wasn't their fault, and we're left with water damage to the subfloor of our laundry room.

I would highly recommend not purchasing washer/dryers from Costco as they won't take responsibility for any damage caused during installation.

If there was a -100, that's my choice & this has been going on for 8+ YEARS!!!

Costco should be ASHAMED of the INADEQUATE INCOMPETENT DESPICABLE service by UPS!!!! 8 BILLION dollars in PROFIT for 2025 alone & you can't use a COMPETENT DELIVERY service??!!

The WORST THING IS that UPS LIES to the customer OVER & OVER again. (read Reddit & Quora comments) They say "delivery attempted" & your sitting right there on your living room chair!!! NO KNOCK, NO BUZZER NOTHING!! oh & no notice either. I know for a fact that on the rare occasion a notice is left that they are filled in BEFORE they even come to your door because by the time it takes them 10 seconds to send a message, I look out my door & the truck is speeding off already!!

UPS doesn't give a rat's ass & NEITHER DOES COSTCO!!!! They are making more money than ever with the price gouging & when you have 8 BILLION in your pocket you don't care!! I called Costco & asked to speak to a supervisor & she was actually quoting people with long drive ways etc. even tho I kept saying "that has NOTHING to do with me or my complaint"!!! She told me it was a "SECURITY ISSUE" for the driver to ring your buzzer & come in the DOOR!!!! WHAAAAAAT???

When UPS LIES & Costco bullsh*ts it's a losing battle cause they just DON'T CARE so just don't order from them!!!!

SCREW COSTCO!

lazy employees too busy chatting to serve customers.
Shopping carts never, ever, ever gathered on time.
Fuel lineups all screwed up, as per normal preventing smooth traffic flow!

Location:
12450 149 St NW
Edmonton Alberta T5V 1G9

This stores management is the height of incompetence!!!

This isn't the first awful review and it likely won't be the last!

AVOID AVOID AVOID!!!

It's hard to believe how many disgruntled members give one star reviews. I have been a member for 38 years and although no company is perfect, Costco has offered one of the best services I have experienced anywhere. Blaming Costco when the issue is with the product supplier can only go so far. Their Kirkland brand guarantees better product quality than most other manufacturers. Their tire shops offer good prices, good service and a great warranty. Their gas prices are always lower than the competition. Their poutine is easily the best and their hot dogs are dirt cheap. If anyone thinks they deserve a one star review, then maybe they should consider shopping elsewhere in the future. I became a member of Sam's several years ago and cancelled my membership after one visit.

Is it me or Costco’s AAA Sirloin steaks do not seem like they are AAA? I find its not as tender and very sinewy. I purchase a full sirloin approximately latter part every six weeks from $225.00 to $325.00 and the quality is just not what it used to be. What is going on? I’m a dedicated customer for over 10 years.
Everything else I am very satisfied.

Disabled woman left in the cold.

If you need a heat pump don’t go to either Costco or Halifax Heat pumps, here is why

In September 2025 a disabled woman needed to replace her worn out heat pump before the winter. It was a 15 000 BTU and it was her only source of heating for her home.

The old unit she had was a Lennox and when she saw the kiosk for Lennox in her local Costco she believed that buying a new Lennox from Costco would be a smart purchase. She could not have been more wrong.

The new unit was installed at the end of Oct 2025 by Halifax heat pumps and the problems started almost immediately. It was noisy from the start and it only got worse. She called the company that installed the unit and they sent a tech out who put a thermometer in the head unit and said the temps were within normal operating range. Then told her the issue was she was running the heat pump at too low a temperature. She was told not to run it below 75 degrees Fahrenheit or 24 Celsius. She had been running the heat pump between 21 and 22 Celsius and was just told that was too low.

This was the first alarm bell that something was not as it seemed. The old heat pump could be run at whatever temp it was capable of running but this 2025 model needed to be run 24 degrees C or above? That did not make any sense, but she did not argue with the tech that left without doing anything more than turning the temperature up and checking it with a thermometer.

This would be the theme over the next several months. The heat pump never worked right and failed to heat even half the home, forget the entire home. Aside from checking the temp input and output with a thermometer and turning it off and on a few times no other checks of the equipment were done. On a few occasions the heat pump shut of entirely for hours at a time. This was in the middle of winter and the heat pump was not keeping the home warm so multiple space heaters had to be purchased to attempt to keep the home warm enough to live in. At one point she was told that running the space heaters was causing a problem for the heat pump. Imagine the main source of heat not heating your home and being told that using portable space heaters to keep the home at a livable temperature was the problem rather than the heat pump being the problem.

She called Costco to complain and ask about options and if there was a refund policy on defective equipment. Originally Costco said yes there was a refund policy, and then changed their answer and said there wasn’t.

After spending a miserable winter, cold and uncomfortable and with the certain knowledge that nothing was going to be done to fix the problem, the decision was made to take the loss of money and replace the heat pump. This time reviews were carefully checked to see which installers and which manufactures had good reviews. Sadly at that point it was discovered that Lennox was not well reviewed.

When Costco originally sent Halifax Heat pumps to check the home and do up the estimate she told them clearly that she needed a new unit that performed the same as her old unit and would heat the entire home. She was told that the new 12 000 BTU unit would work as well as her old 15 000 BTU unit had. It didn’t.

The home is 970 square feet and a quick check on the internet recommends either a 15 000 or 18000 BTU unit. The new company she called came, did their own check and estimate, and quoted an 18000 BTU unit. They also offered to remove the gas from the old unit and weight it to see if it was fully charged. What a shock to find out that the Lennox Unit was supposed to have 34 ounces and yet it only had 28.8 ounces. It was undercharged. Six tech visits and not one checked to see if the unit was fully charged despite all the issues with the unit and its failure to work properly.

The part that annoys me most is that the 18 000 BTU unit was the same price as the 12 000 BTU unit she bought from Costco. I’m not saying she was ripped off but I am saying the level of customer service she got from both Costco and Halifax Heat pumps was non-existent. Costco literally left her in the cold in the middle of winter.

Attention à la pharmacie Costco car ils ne mettent pas toutes les flacons de pilules dans le sac broché !!
Je n'avais pas ma syntroide arrivé chez moi et ils me disent que je l'ai ?????

Recently, we called Costco at (888) 426 - 7826, after we emailed Costco.ca ( via their "email us" website option).

Even after multiple days, we did not receive any reply.

Thereafter, We spoke to a Ms. Lily, customer service representative, in the Ecommerce department of Costco.ca.

Lily was verbally abusive, technically incompetent, repeatedly interrupting, gave us conflicting versions of solutions , which was tantamount to bureaucratic Stonewalling. She began yelling at us, when we called her out for her errors.

We were placed on- hold for over 35 minutes.

Lily refused to connect us to a supervisor, and abruptly disconnected our phone- call, I.E. hung- up.

Thereafter, we spoke to a supervisor Mr. Olin. Colin had not even reviewed the prior relevant record (which he claimed to have done). When we pointed out his errors, he executed a Bureaucratic "cover up", acted as a defense attorney for his employee, refused to acknowledge his lapses, and abruptly disconnected our call.

We wasted multiple hours of our work- day, and achieved no tangible problem- resolution, except unwarranted harassment from these designated representatives - Costco employees.

On a Balance of Probability, it is very likely that there may be other Vulnerable Victims of such Systemic bully tactics, Misuse of vested authority, abuse of power, in dealing with ordinary taxpayers and paying customers.

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FLOUTING OF CONSUMER PROTECTION RIGHTS OF TAXPAYING CANADIAN CITIZENS & Ontario residents, BY KOREA - based Lg canada ( subsidiary) IN CAHOOTS AND CONNIVANCE WITH USA, AMERICA- based COSTCO.ca ( subsidiary).

I love Costco people don't understand that being an executive member has its perks. I pretty much pay my membership every year with my rewards. Products you cat get anywhere else. Cheap gas and alcohol by buying bulk.

Tried to pay for a purchase with my executive rebate cheque and was told only the primary member, my wife. Can use the cheque for purchases. As my wife is now wheelchair bound recovering from a serious fall and is ni longer mobile i took a video of authorizing changing me as the primary member. They didn't even look at the video. Just said i need a power of attorney. Costco has no compassion.

Jason of Costco Silver Reign drive did a very good job in packing the items in the cart. He knows what he’s doing. He put them in the cart with care.

J’en mets une car je n’ai pas la possibilité de mettre zéro. Service minable , produits sans provenance ni composition ni si c’est sauvage ou de l’élevage. Fuyez !!! Ce sont des voleurs et des escrocs. Et je ne parle même pas de l’accueil, plutôt aller en prison que retourner chez Costco.