Controlaccount Bewertungen 1.072

First they sent me an aggressive letter stating if I don't pay the amount I owe, they will take legal action, without any explanation on who they are and what I owe to (I don't owe any money to anyone). I thought this is high likely spam but paid anyway just in case. Then they sent an SMS message saying I payed too much and have to call them for refund process. I called them and they said I have to give reference number that in the SMS. Guess what, there is no reference number in the SMS. Finally minutes later they realised this is their mistake and decided to send me an email to refund process which they could have just sent at first without SMS, call or any of those. Apparently they are trying everything to get your money hoping at one of these annoying stages you will give up.

Received excellent service from Amanda 548, a member of the web chat team today.Very customer focused and helpful in resolving my query promptly.

Rang and spoke to Amanda ref UPS invoice for storage fee charged in error.
Very professional and helpful in dealing with this matter.

I was able to speak with employee 548, who showed excellent listening skills and provided quick feedback, making the exchange smooth and efficient. I received all the answers I needed, and with great kindness. I highly recommend them!

Amanda 548 was very helpful in providing solutions to my queries

The advisor John was very kind and helped me sort out my arrangement plan they are very understanding if u need change date they are very helpful thank you again to John from web chat best fastest web chat 😀

The agent I spoke with Amanda (code 548) was extremely helpful and polite. I explained the situation with TNT and disputed the invoices. She passed them back to me (I had not got copies) and enabled me to contact TNT to discuss the situation. The overall experience was excellent (unlike TNT) and not what I was expecting. I would rather never have to deal with debt collection agencies but this was a brilliant experience overall. She reduced stress levels, helped me and provided guidance on what to do and what she could and could not do. Overall she changed my opinion of what a debt collection agency experience would be.

Very quick to reply and to help resolve the issues.

Friendly and very helpful.
Sorted the problem straight away

I dealt with Amanda 548 and it was a difficult conversation as the outstanding payment was not notified to us by the original invoicing company (FEDEX). Amanda dealt with it professionally and we came to an amicable arrangement to bring the issue to a conclusion. I do not envy her job but she carried it out very professionally. Its a pity FEDEX wouldn't take some lessons in how to interact with people from people like Amanda

The online chat service is really great and the agent Amanda 548 was very kind in understanding my query and helping me out with it.

The lady supervisor was extremely helpful. Didn't feel judged in any way

Efficient chat line, amanda 548 was polite, helpful and to the point.

I’d like to express my appreciation for Amanda from the Controlaccount support team. She has been extremely helpful, responsive, and professional throughout our recent interactions.

Amanda handled our queries efficiently, provided clear guidance, and ensured that everything was resolved smoothly. Her friendly approach and attention to detail made the whole process much easier and stress-free.

It’s always a pleasure working with someone so dedicated to excellent customer service — thank you, Amanda, for your great support!

The representative that helped me with my query was very efficient.

Missed a payment due to illness spoke to John sorted this out asap always willing too help and listen thank you guys

The prompt attention we received when making an enquiry.

John was very helpful this morning taking a fairly stressful situation and making it easy for me.
He managed to help me resolve the situation in a matter of minutes.
Thank you!

Excellent service by John today. I had an issue and he was able to address this while we chatted and resolved my issue. Thank you for service