Despite the invoice being disputed, the agents I had contact with today were excellent. I used web chat and also made a call. Both were polite and helpful.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
In fairness it starts with their customer, FedEx, another bunch of common thieves who send you an invoice after you have received your item to collect duty of £12 and charge you £33 to do so, I tried... Mehr ansehen
'Angela' at Control Finance was extremely helpful. I had paid a bill to FEDEX TRANSPORTATION in June 2025. My account had not been credited because apparently Fedex do not accept cheques! In fact thei... Mehr ansehen
Unternehmen hat geantwortet
Amanda - 297 was incredible. I got a text message out of the blue stating I owed money for an unknown to myself vet bill. I called and explained the situation, Amanda was extremely helpful and s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Controlaccount has been providing ‘order to cash’ outsourced services for 40 years and is proud to partner with some of the world’s most recognisable brands to deliver a range of innovative, efficient, and fully integrated solutions to transform your business. Our services, expertise, technology, and strategic applications will help your organisation to increase productivity, control capital cost, reduce overheads to improve cash flow, meet business goals and transform your company. Compliance, quality and transparency are fundamental to all that we do: In addition to our regulatory compliance accreditations, we hold International Standards ISO 27001 and ISO 9001. For a trusted, committed and results driven partnership, call our offices today.
Kontaktinformationen
Compass House, Waterside, B60 4FD, Worcester, Vereinigtes Königreich
- 01527 388388
- enquiries@controlaccount.com
- www.controlaccount.com
4,3
Hervorragend
1072 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 11 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
John was very helpful and we resolved…
John was very helpful and we resolved my issue successfully for both sides
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer the assistance you needed.
Very helpful and patient with me as we…
Very helpful and patient with me as we went through the stages.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear we were able to offer the assistance you needed.
Extremely Easy Service
Great call with Nabeel today. Extremely cordial, didn’t rush any process and made sure I knew what was happening every step of the way! Immaculate service
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Nabeel was able to offer the assistance you needed.
Easy and helpful to deal with
Received a notification from Controlaccount re a FedEx invoice. Was easy to submit a query and upload proof that the invoice had been paid. John at Controlaccount was very helpful and confirmed that the file had been closed and no further action was due.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer the assistance you needed.
Had a very helpful and reassuring…
Had a very helpful and reassuring experience when dealing with an issue, Nabeel talked me through all the reasons why it happened, my options and what action I needed to take which was incredibly helpful and my account was sorted within 10mins. Thank you Nabeel!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Nabeel was able to offer the assistance and support you needed.
Easy to communicate online and speak…
Easy to communicate online and speak with an agent via there chat service. John was helpful, quick and really polite. Good service.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer assistance and support
The woman representative that took care…
The woman representative that took care of my issue was so courteous and caring and made my day. Thank you so much for the kindness!
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that a team member was able to offer assistance and support.
Employee 548 was very helpful and…
Employee 548 was very helpful and efficient.
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback
That they are liable for import tax payments if sender does not pay them
Shocked to find out that people are liable for import taxes if the senders do not wish to pay
27. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for the feedback
The agent Nabee I spoke to was so helpful and…
The agent Nabee I spoke to was so helpful and patient. More helpful than the two companies that were meant to have dealt with the situation before it went to a collection agency. However really helpful and personable. An arrangement was set up so one less thing to worry about.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Nabeel was able to offer assistance and support. We will pass your kind words onto Nabeel.
John has been very helpful and my query…
John has been very helpful and my query has been answered and resolved very quickly. Thank you.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that John was able to offer assistance and support
Helpful
What can I say ! I spoke to Amanda and she was so helpful and understanding,fantastic at the job and communication
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance. We will be sure to pass your kind words onto Amanda.
easy to contact re a query and was…
easy to contact re a query and was sorted with a few minutes. no pressure and very helpful not what you would expect from a debt collection agency
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your positive feedback.
John was very reassuring and quick at…
John was very reassuring and quick at replying.
24. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review. We will pass your kind words onto John
Keep pesting me for a payment
Keep pesting me for a payment, rang them up, they wanted my personal information even though i provided reference number. Refused to mention what payment is for, kept demanding my personal information threw out the call. When purchasing item on ebay no fees were mentioned prior to payment.
18. November 2025
Bewertung ohne vorherige Einladung
Excellent Customer Service
Amanda 548 was very helpful in helping me resolve a query regarding invoices we had already paid for
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear that Amanda was able to offer assistance.
Payment plan
I talk to one of supervisor of control account team and they are very helpful and they understand my problem.
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback.
Really good company
Really good company, I had a little problem with payments so I contacted them via web chat and they were very helpful and covered everything needed
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear we were able to offer assistance and resolve the situation.
Amanda I think 545 was really lovely…
Amanda I think 545 was really lovely and helpful sorted my issue out no problem. 😌
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback. Its great to hear Amanda was able to offer the assistance and resolve the situation.
Really friendly as I was dreading…
Really friendly as I was dreading calling. Helpful and understanding and didn’t keep me on the call for long.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Controlaccount
Thank you for taking the time to review and your feedback
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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