Controlaccount Bewertungen 1.072

Spoke to Tanya who was absolutely amazing with excellent customer service skills

Had a really productive interaction with John to hopefully resolve what is an incorrect invoicing issue leading to debt collection escalation. John was helpful and provided information required to hopefully resolve shortly.

Slick supportive Service and excellent competent supportive staff. Problem resolved in seconds and additional supportive and advice delivered in addition to my request for assistance.

John was fantastic. He helped me with my query and made me feel at ease setting up my plan. Thank you

Despite the invoice being disputed, the agents I had contact with today were excellent. I used web chat and also made a call. Both were polite and helpful.

John was very concise and straight forward to where to go with a payment. Great help getting this sorted.

In fairness it starts with their customer, FedEx, another bunch of common thieves who send you an invoice after you have received your item to collect duty of £12 and charge you £33 to do so, I tried to pay the invoice on line but it constantly threw the invoice back as unrecognised. It seems you can only pay that way if you have an account. TNT FedEx don’t have a phone contact, then control account mug you for more. Typical UK, legal theft, come the revolution hang them all from lampposts.

John was really helpful and answered my query really quickly. It put my mind at ease that he replied so quickly and confirmed that there was no issue with my account.

I spoke to John that he was a great person, he settled it out very well

Fedex charged me a £140 additional line items fee for a £236 parts order after delivery which I am obviously disputing as there was no disclosure or transparency. That £140 is in addition to VAT, customs and disbursement. The order contained many items of the same category and they charged me a £5 fee per item. Very unethical and dodgy business practice. One member of staff was very rude on the phone and said 'OK Shaun' and hung up while I was still speaking. Do not fall for their silly logos and psychological tactics. Stand firm and stand up for what is right. They can not grasp the simple fact that I am willing to pay duty, vat and a sensible disbursement fee which should all in be about £65, not £183.55. All this will be presented to my solicitor or the courts in due course if required.

Constantly ignore written correspondence, mindlessly try to force someone to pay invoices which have been incorrectly raised and are in dispute with a vendor.

Ignore all the facts and evidence and harass via telephone calls despite clearly stipulated requirement to converse in writing.

Rude customer service staff, who threaten to keep harassing unless you agree to using a portal and signing up for their platform.

This company are representing large companies like FedEx in civil matters and do not set the law.

Yet their poorly trained staff act like they do, also with a brazen disregard for contract law and simple facts.

How this company is even allowed to trade is quite beyond me.

Be very careful in your interactions with this company.

They will mindlessly try every trick in the book to try to force you to pay for invoices that aren’t due and have been raised incorrectly.

Sue and the gentleman I spoke to previously have been excellent.
A issue had arisen through FedEx and they got to the bottom of it in a morning, as opposed a month of FedEx passing me from pillar to post and being totally hopeless.
I understand, having worked in a debt department myself, that people like Sue often get mistreated and called all sorts of names over the phone (easy to do when you're upset and never actually have to see who you're dealing with). I personally have found them to be extremely helpful in navigating a situation that should never have got this far.

Although it was under unpleasant circumstances; the individual that dealt with me (Sue), was extremely friendly, understanding and helpful.

John was very clear and helpful. Supported me in a time in need. Thank you so much.

I would like to thank John from Controlaccount for the excellent support and professionalism during my inquiry. He was very helpful, patient, and clear in explaining the situation and the next recommended steps. His guidance made the process much easier to understand and greatly appreciated during a stressful situation. Thank you again for the outstanding customer service.

Scam artists to put it in brief terms.

Harassing over invoices that the company never sent to the address on file.

Awful company, no way to reply to any of their spam emails or letters

Complete bullies and do not follow any processes or listen to the people they try and get funds from. They do not respond to emails or call-back requests. All this business does is threaten and try and make people pay charges illegally.

person names john really helped me today

Very efficient communication and great service.