Budgetpetproducts Bewertungen 

Budget Pet. I purchased a Rogz collar online. I followed the sizing and breed recommendations. The collar was suitable for a baby elephant not a GSD. I returned it after attempting to discuss the problem with Customer Service Live Chat. Great little feature for avoiding responsibility, intelligent responses and a civilized approach. True barbarian. Customer Service operative was rude and patronizing. I was told aggressively about what I had to do to meet Budget Pet's stringent packaging standards for a refund. I had no rights. Moreover, the Customer Service (so to speak and I'm being oh so generous) functionary was not interested in the fact that the measurements on the collar were impossible to understand as they were a mix of inches and centimeters. I assume she didn't know about inches. I had to pay postage and take the risk that Budget Pet just might have a problem with my choice of Australia Post bag, or my handwriting may not have been up to their exacting standards. They are fastidious in looking after their profit margins but lacking in checking the standards of excellence of products sold. Never again. As well, other pet suppliers sell the same products (Zi Wi Peak for example) much cheaper than Budget Pet and, have pleasant, agreeable, co-operative customer service people. As well, they don't charge to refund a flawed product. Budget Pet, hmmmmmm. I don't think so. Will not recommend. I'll stay with the other company. You can't put a price on peace of mind. In the end, I paid a premium price and still got a monkey. Boring.

I have ordered a handful of times from Budget Pet Products & am yet to have a negative experience. The reviews/rating here does not match at all IMO with only a couple minor negatives that get a pass due to likely tight profits & a small team. Pretty rare I leave a review but I couldn't help but chime in.

The Good:
- Prices are excellent on most products to the point where sales from competitors don't even compete.
- Range of products is great, aside from a couple specifics I've been able to get everything from here for the fur monsters.
- Fast support with real humans, any time I've had a question they've quickly answered in detail. I had 1 product issue which was never going to be spotted until product was opened, they quickly resolved that with multiple options.
- Dispatch is usually same day, with deliveries coming in a few days worst case (QLD). Always packed well. Aramex themselves can be useless at times but that comes down to the local courier for you. Bulky items aren't cheap to ship.

The Meh:
- The verification when you aren't expecting it is a bit off putting & before googling thought it was dodgy, however its very simple & once you've sent off the email with the text code, you never have to even think about it again.
- The iOS App is not user friendly & had quite a few issues, stick to the browser for a much better experience.

I'll continue to gladly use them for feeding & spoiling my cats.

Eighteen months, eleven orders – that's the stint I've had with Budget Pet Products. But let me tell you, it's been a wild ride, folks. More often than not, I've found myself knee-deep in issues with my orders. I'm talking nine out of eleven times, and that's no joke.

Enough was enough, man. I couldn't take it anymore. So, I slammed the brakes on that auto-order train, even if it meant shelling out more cash and dealing with some serious inconvenience. The way those cats at Budget Pet Products were treating me? It was like they were auditioning for a role in a HORROR flick.

When I called them up to hash out a problem with my order, you wouldn't believe it – the chick on the other end straight-up lost it. I'm talking full-on screaming match, like we were in the final round of a heavyweight boxing match. And now? Now they're ghosting me. Phones ringing off the hook, but ain't nobody picking up. And that customer service chat they brag about? Might as well be chatting with a brick wall.

But hold onto your hats, folks, 'cause here comes the kicker. Their delivery cats? They're like ninjas, but with a total disregard for basic courtesy. No knocks on the door, no signatures required – they just dump your package on your doorstep like it's trash day. Good luck trying to haul that sucker inside, especially when it's practically begging to be snatched by any passersby with sticky fingers.

Sure, Budget Pet Products might lure you in with their so-called "reasonable" prices, but trust me, the toll on your sanity ain't worth it.

So, what did I do? I cut ties, man. Washed my hands clean of the whole circus. And let me tell you, it feels damn good to be rid of 'em.

RESPONSE to BUDGET PET PRODUCTS REPLY.

Thank you for your response, but let's cut to the chase here. While you claim to value feedback, your actions speak louder than words. Your notes conveniently overlook the fact that contacting you is like shouting into the void. Your phones mysteriously go unanswered, and the chat option on your website might as well be a decoration.

Sure, maybe I've only officially reached out twice in your eyes, but that's because attempting to communicate with Budget Pet Products is an exercise in FUTILITY. And don't get me started on being yelled at by your staff – that's some stellar customer service right there.

As for your delivery debacle, let's be clear: the delivery company you choose to use ARAMEX, has drivers that blatantly ignore instructions, leaving parcels despite explicit directives not to do so. Choose a Better delivery company to do business with! But hey, why bother actually offering something to customers "free delivery" and then telling them to pay more for a service they should be getting already as per your website, right?

Your response reeks of deflection and denial. It's abundantly clear that you're more interested in shifting blame onto the customer than addressing legitimate concerns. If consistency is what you're after, congratulations – you've achieved it in consistently failing to uphold basic standards of service.

In conclusion, your lip service about valuing feedback is as hollow as your promises of improvement. Until you're ready to take responsibility and enact real change, don't expect customers to stick around. By your ratings you can already see that's the case and this is a feeble attempt to cover your failings as a company. DO BETTER.

I would give a zero out of 10 if I could. I ordered in early December and when I did not receive it for over three weeks, then I contacted them and was told they would escalate it with the couriers. I waited another week after not hearing or receiving anything. They again said the would contact the couriers. After another few days I contacted them again and the gave me a refund. Then the couriers dropped it off (over a month after ordering). I thought this must have been a type of apology, so I didn’t write a bad review. Then a couple of weeks later that basically said that I need to pay for it or send it back otherwise they would contact a recovery agency. I told them they could pick it up and three days after they arranged the courier to pick it up it was eventually picked up.
This was disgusting service, they just passed the buck onto the courier service with little apology and lack of updates. I would never use them again and will tell everyone I know who has pets.

This is a reply to the reply. In the email that asked for me to pay or return, it also said ‘this may be escalated to our collection agency’ so it is not true that it was not mentioned.

What a ridiculous ordering process. You order and pay like with countless other online retailers and then get this dodgy text asking you to e-mail confirming your order number - even though you have paid in full and have received the order confirmation and shipping details. Obviously this additional control must be down to the extensive cyber crime running rampant through the pet food business and far exceeds the controls attached by my bank to my visa card. This company must be run by clowns. Wish I had read the reviews first.....

Read reviews on here then on ProductReview.com.au. who had a higher review rating. Saw some regarding the ordering and verification process and have just ordered without issue. Will provide another review once I receive the product.

Update. Received product. No issues what so ever. Will definitely use again!

The entire user experience is shattered by Aramex their delivery arm. The fidos product is good and the price competitive, but the pure guts ache leaves me stone-cold.
On this occasion the Aramex driver drove to the top of a driveway, where there was a gardener working, did he ask for directions or help? Of course not. The bone head drove onto a lawn area and then reversed or at least tried to onto another. We have had 350 mm rain since Xmas — I don't there is a person in Australia that hasn't heard about this. The lawn was a swamp and the results predictable (to anyone except him). The gardener saw his dilemma and went to help but bone head just gave it more gas and finally extricated himself, leaving a chewed up lawn. Realising he'd screwed up does nothing more than run past the gardener, drop the package on the front step and run back to his van. I saw him from my office window and went to see what was going on. He was in such a hurry that he was in his van and away before I got to where the gardener was standing. She was utterly speechless.
BP has put many years into building a business, yet they are prepared to risk it all hiring morons.
The job description for an Aramex driver - a pulse, anything more is considered as over qualified.
I now only order from BP when I cannot get what I want elsewhere. Mostly now I go to Pet Circle. There was a time many years ago when I'd tell everyone about BP, now I simply recommend Pet Circle .

Ordered on 21st December 4 boxes of cat litter they claimed was in stock. They despatched the litter on 27th December via Aramax Couriers previously known as Fastway. My order is sitting in Aramax's depot and has been since pick up on 27th December. I questioned my order today 4th Jan 2024 and Budget Pet Products said it had been despatched and sent me the tracking details I sent them. I asked "did you even read my email?"
Absolutely the worst online business I've ever dealt with. This is order no 2 stuffed up. Not bad when you consider I've only ordered 3 times. For your sanity, it isn't worth your sanity to save a few bucks.

Here I am later in the day and Budget Pet Products still haven't replied. I have sent yet another email saying if I don't hear from them, I'll dispute the transaction through my bank.

STEER CLEAR OF THIS BUSINESS.

Absolutely disgusting customer service. My order did not arrive after 14 days and they still said it was in transit. Refused a refund which is illegal in this country. Do Not EVER use this company. They would not answer, when I finally reached them would not listen and would not refund my money.
THEWORST online pet supplier ever.
Do not go near them.
They will not accept a comnir escalate it.
I will take this to ACCC. For false and misleading.

Ordered pet food on 5th December and still no delivery. My experience has been that they take your money and do not deliver. I paid my money, $117 and have nothing. Will be taking out a dispute with my bank.

They insist on an incredibly annoying and unnecessary verification process after you place an order. They could just use a better payment gateway so banks can apply their own MFA process, but instead you get a barrage of phone calls, texts, emails saying they’re not shipping your order until you call them to complete their checks. 0/10 waste of time

I love this company have been using them for a while.My many purchase have always been delivered swiftly and in good condition. I would like too thank the team for their good customer service and wish them all a Merry Christmas and continue service in the coming year.

I encountered a frustrating situation where my account was charged, but the shop declined to ship my order. Instead, they requested account verification by refunding a small amount, leaving me skeptical. Unfortunately, even after verification, they still refused to ship the product, and it seems I may be unable to do anything once the order is canceled and refunded. This has been an extremely disappointing experience, and I strongly advise avoiding this shop at all costs.

Update : Feb 2024 I have no idea why funds were debited much later. i wasnt charged twice. But! i got over it.
i still use them. and maybe i was a little quick to judge.

Dreadful,
dont order from them.
wish i checked for reviews sooner.
the verification is annoying but! they didn't charge my card until 3 weeks later!! insane! my charge needs to be made at the time i pay or within 3 days at least - not 3 weeks!
its taken money from my account that has my funds for food!! i need that money.
You cant charge accounts 3 weeks after purchase.
i did receive item however promptly. but ! now im torn because i dont want to use them but they are the only company that seems to have my pet product that i need in stock!
be wary of these guys! they used to be good
Must have changed owners.

Dodgy company. Ordered product. $117 taken out of my card immediately and then they said they needed verification of my account. Thought this was dodgy so told them to refund my payment. We will see. Wasted a whole 30 minutes of my time.

Yeah similar experiences to other reviewers here, I wish I had checked them out before ordering but the website looked very professional and they were the cheapest for what I was looking for.

So I ordered products and paid for express delivery. Then I was getting numerous emails and calls saying they need to verify my credit card by doing a refund or asking me small payment (order payment has already left my account). Nearly a week goes by and I've replied to emails and answered calls but no extra transaction has come and order still not dispatched. Very suspicious and now I'm reading lots of reviews of people with similar experiences who have had their money taken and no products delivered.

I'd avoid at all costs.

Scam Website, please beware and do not order from them. It looks legitimate, but once you place an order they take multiple additional payments from your bank account to and send you an email saying this is to confirm your identity.

Took my money and then refused to ship my order, apparently holding it ransom to "protect new customers and BPP from fraudulent activity, such as credit card theft."

Pro tip: don't accept payment until after you've "verified" customers and don't offer guest checkout if you don't actual offer that service.

Warning! Do not shop on this site. You will regret it!

I'm changing this because I honestly didn't expect the kind of response I got to my email, nor did I expect it to be so fast i.e., within a couple of hours

On the negative side, I was told to switch browsers to Edge by their IT people, and I can't understand why an IT person would think Edge would work just because Microsoft developed it and and they also developed Windows. Any IT person should know that Edge is based on Chrome and not anything that Microsoft developed. Any time a company's IT department is telling a company's customers to install a different browser, they are in the wrong job. Just to be absolutely clear, Edge didn't wortk either.

Also, they have apparently turned off their support phones because they were getting so many calls, and that alone is all I really need to hear. God only knows how many orders they lost because too many customers tried to call them.

On the plus side, the customer service person was fast, reasonably well informed, willing to acknowledge mistakes, and seemed enthusiastic about helping. They should put her in charge of the department and they'd be getting five stars all the time.

Old review:
I'm giving them two stars because as we all know, one star really means zero stars and zero stars would be unfair. I have ordered from Budget Pet Products in the past and receive my orders (albeit having to deal with Aramex, who vendors still deal with in Australia even though they provide almost no updates on deliveries). But today I had a quick question. I called their "customer support" number and got a recorded message that they could not answer my call today (at 1:15pm). They claim to have live chat but I could not find any link or anything on their web page. I sent an email and they responded with: "If you have an urgent enquiry, our Live Chat is open 8am to 8pm, Monday to Friday. Head to our website to chat." I tried that again (Google Chrome and Firefox on Windows) but it still didn't work. I tried it on my phone's browser. Still no luck.

Even though I haven't had a bad experience yet, I have read about other people's experiences and with essential items like pet food, customers need to be able to reach out to the vendors if they are in any way unsure about anything to do with the item or its delivery. As far as I can see, email is the only way and they offer no guarantee of response except their automatic "we got your email" response.