Brightpearl is a strong ERP system that allowed us to operate B2B, Online D2C, POS all in the same place. The API connection is also strong and allowed us to build our own set of tools and analytics... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We have been using Brightpearl for three years now, and it has become an integral tool for our business. It allows us to easily develop and adapt new processes while streamlining previously complex wo... Mehr ansehen
Unternehmen hat geantwortet
Ash from Brightpearl came down to see us on-site to help with some automation issues we had been experiencing since going live in December. He was brilliant throughout the visit. Very knowledg... Mehr ansehen
Unternehmen hat geantwortet
We've been working with Brightpearl for well over 10 years. It's grown with us, and supported this growth seamlessly. Their support team is proactive and available, you can even phone them. The accoun... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Brightpearl by Sage is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
Kontaktinformationen
First Floor, New Bond House, Bond Street, BS2 9AG, Bristol, Vereinigtes Königreich
- +44 117 981 7361
- hello@brightpearl.com
- www.brightpearl.com
4,5
Hervorragend
246 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Great system and great service
Great system and great service. For a small business this has been crucial for us to scale up with the same platform.
17. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi there,
Thank you for your review. It's fantastic to hear about your growth using Brightpearl; providing the support to allow businesses to grow is key to what we're about so it's great to hear.
Thank you again,
Tom (Brightpearl)
Excellent product and great customer...
Excellent product and great customer service, Brightpearl helped us get setup with a really useful solution using their automation app.
17. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Alister,
Thank you for sparing the time to review us, we really appreciate it.
It's wonderful to hear that you're getting on great with our platform and being supported so well using it. It's great to hear about the solutions you've implemented via our automation app too.
Tom (Brightpearl)
Great solution for Shopify ecomm…
Great solution for Shopify ecomm stores!
What we liked:
- Easy, smooth and fast with Shopify (we previously used TradeGecko / QuickBooks Commerce and it was a nightmare!!!)
- Individual modules for inventory management, warehouse operations, and demand planning helps to give each area the UI/UX it needs (instead of cramming it all into one solution)
- 24/7 phone & email support, dedicated account managers, plenty of online resources and ongoing improvements in the software help with anything that doesn't work perfectly
- Integrates easily with Xero, but has an accounting module included, which means data can be easily reconciled between the 2 systems
What we don't like:
- Some pieces of integration with Shopify are more clunky than others; further work is required especially on the returns & exchanges process and on order editing (it works, but could be smoother)
- There is a lot of functionality, and for a new user this can be overwhelming; training new customer service staff on the system has been pretty challenging, as we are still learning the ins and outs ourselves
- Accounting in Xero for cost of goods sold and inventory by geography (when you hold stock across multiple legal entities) requires a bit of excel work each month, when it really should be an easy pull from the system
Overall, BrightPearl has been a massive improvement to our operations, enabling us to significantly scale up our daily fulfilment targets while eliminating the millions of spreadsheets previously used to track all types of operational idiosyncrasies.
16. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Axel,
Thank you for your review, we really appreciate the feedback.
It's great to hear that you're getting a better overall experiences with Shopify and Xero since moving across to Brightpearl and our modular segmentation approach ticks more boxes with you too. It's also great that your getting such quality support from our service teams.
Regarding the requested improvements you highlight in the latter part of your review, we'd like to explore these further with you. On the training point however. our learning platform (Brightpearl Training) can help here. I'll ask your success team to reach out to you regarding both.
Thank you again for the feedback.
Tom (Brightpearl)
Great customer service
Required some information for a VAT review, after a couple of issues with the first report Jamie and his team (Andy and Sara) dedicated their time to getting this done before our deadline. Keeping me updated throughout and being a great help as it was not an easy report to do. Thank you for the excellent service :)
15. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Paul,
Thank you for your review. It's great to hear about the great support you've had and the collaboration between Jamie in our Success Team and Andy and Sara in our Support team in getting the job done and seeing you right. Fantastic to hear, thank you for sharing!
Tom (Brightpearl)
Great Onboarding
They understood our company processes and were attentive, professional, and helpful throughout the entire setup process. It was the best onboarding process that I have experienced. I think the software is best suited for B2B selling, but I do see that they are making improvements to better manage ecommerce direct to consumer.
11. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi there,
Thank you for sparing the time to drop us a review. It's great to hear about your experience with our implementation team; we're really proud that it was your best ever. I'll be sure to pass that along!
We'll reach out to you to discuss your comments on Brightpearl's strength being B2B vs D2C as we have many D2C customers selling very effectively. It would be useful to hear your feedback, we'll be in touch.
Thank you again,
Tom (Brightpearl)
Great System!!
Very supportive and always takes the time to run through any new processes in an efficient manner! Thank you for all your help!
11. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Indie,
Thank you for your review. It's great to hear how well supported you are by our teams here at Brightpearl. We're really proud of the level of consultancy and service they provide.
Tom (Brightpearl)
Transform your business.........
We went live with Brightpearl in March 2020 and it has literally transformed our business. It has streamlined the picking, packing and dispatch process so that we can handle far more orders that we ever could. 'Out of stock' product issues have been virtually eliminated and we have a full view of our customer orders, our inventory, and our purchase orders whilst selling seamlessly across 3 different channels. Very impressed!!
9. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Dave,
Thank so much for putting time aside to review us, we really appreciate it.
It's amazing to see what impact that Brightpearl has had on your business; from inventory management, through to CRM, suppliers, right through to dispatch and across multiple channels. All fantastic to hear!
Thank you again,
Tom (Brightpearl)
Brightpearl 5*
Brightpearl is an excellent system, it supperted us with inventory tracking, WMS and has helped us to be really efficient with automating tasks.
This has had a positive effect on how we work as a company.
3. März 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Melissa,
Thank you so much for your review. It's fantastic to hear about the great impact that Brightpearl has had on your company through our automation, and tracking of stock. It's also great to hear about WMS being a great add for you too!
Thanks again,
Tom (Brightpearl)
Great software ,it does exactly what i…
Great software ,it does exactly what i need it to do ,easy to use . great back up from jamie swift.
i would recommend it highly
26. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi there,
Thank you for your review and recommendation, we really appreciate it. It's fantastic that Brightpearl is meeting your needs so square-on!
Thank you for your praise of Jamie too - I'll pass it on to him, he's sure to appreciate it highly.
Tom (Brightpearl)
BrightPearl is a powerful and flexible product
I have used BrightPearl for over 8 years now, as the Finance Manager of both a UK and a US Company. It is a very powerful accounting and inventory management system. It has flexibility and robustness plus a helpful customer service team when you need them. BrightPearl is constantly innovating and its remote real time access means that the whole team can make the most of its features wherever they are.
24. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi there Sarah,
Thank you for your review! We're so happy to be supporting your businesses for over eight years.
I'm so glad our inventory management and accounting meets your needs so well throughout this time. We built it to be robust and will continue to do so, likewise our steady stream of new features - I'm really pleased you're finding it all working so well for you.
Thank you,
Tom (Brightpearl)
Strong platform with great flexibility and excellent support
Brightpearl makes it very easy to manage multi-channel orders and fulfillment. It's an essential tool for our showroom and websites with different sales channels and fulfillment partners. Brightpearl allows us to have everything tied together under 1 platform, giving us a lot of flexibility with business transparency. The automation tool is also very important as it saves time and money with the ability to automate simple everyday tasks.
Additionally, due to brightpearls ability to integrate with all our sales channels and warehouses, it allowed for a quick and seamless switch from one pallet network to another saving us money with out the expense of coding and this is just one of the reasons we have been with them over 5 years.
23. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi there,
Thank you so much for sparing the time to review us - we really appreciate it - especially from one of our such long standing customers.
It's great to hear how Brightpearl takes the complexity out of managing all your different sales channels and is so relied upon in your showroom. It's fantastic that you're saving so much with our automation tool - that's what it's for; to automate the repeatable and catch the exceptions so you can get all that time back to do more.
Here's to another five years!
Tom (Brightpearl)
Brightpearl at the center of our tech stack
Brightpearl is at the core of our tech stack. It's powerful automation is saving us hours of manual work and allowing us to shape our business the way we want for todays ecommerce world. The company knows where it's heading and its clear in it's roadmap to help business grow.
22. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Clifton,
Thank you so much for your review. It's amazing to hear your experience of Brightpearl's impact on your business. Helping retailers like yourselves grow is 100% our focus and will continue to be!
Thank you again,
Tom (Brightpearl)
DO NOT PURCHASE
DO NOT PURCHASE! I cannot warn people strongly enough. They have no transparency on pricing and then increase future years costs with no discussion and clearly in breach of contract. The arrogance of the sales team is unreal and they are simply trying to break the american market with no regard for the UK customers.
12. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Rachel,
Thank you for reaching out. I'm sorry you feel we haven't been transparent and fair to you, however from our perspective, I feel we have been both.
Our pricing is in line with usage and growth. As a business grows, so do the demands on our platform. The cost for us to keep meeting those demands grows in tandem (the platform itself, but the services they receive too). So in essence, the more you use/put through us, the more you pay. That sounds fair to us.
On Brightpearl, your business has almost tripled since your last renewal with us and so paying more than you paid before that growth is also fair. We've been very upfront and transparent about these increases and have given advance notice stated in our terms and conditions alongside a full breakdown of your contract pricing. Further, we have increased the discount applied to your renewal by over 20% as we do appreciate that price increases, no matter how fair they may be, are never ideal.
I hope this helps explain our side of things and we are able to move forward together. If you need any more detail, your Success team is here for you.
Thank you,
Tom (Brightpearl)
Lied to at point of sale - Avoid!
Lied to at point of sale - the software does not do what their reps state. Not prepared to create bespoke reports. Don't reply to complaints. I've had an issue since October 2020, which I keep being told will be resolved, but still isn't. Now they just don't reply, neither do their complaints team.
Look elsewhere for your software, we are!
17/3/21 Update.
5 months on, and simple supplier account issue finally resolved.
10. Februar 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Kel,
Thank you for taking the time to review us, I'm sorry it's not under more positive circumstances however.
Our Sales teams make a point of being brutally honest with potential customers (even if it might lose us a sale) because we're committed to full transparency between both parties. So this being said, I'm very surprised that you've been misled.
We're looking into this as a priority so please don't make any rash decisions right now. Please give us a short while to investigate and your customer success team will be right back with you. Your business is very important to us and if we are at fault, we will do whatever we are able to make this right.
Best wishes,
Tom (Brightpearl)
Been using Brightpearl a few years now!
Been using Brightpearl a few years now, love the speed at which customer support helps.
We finally have a process for everything inventory related in our business from purchasing, through to pick/pack/dispatch/invoice and everything in between. Staff finally have tools they need to do their jobs effectively without resorting to a series of unconnected spreadsheets.
No more stock loss shocks with Brighpearl. Up to the minute data - easy to see where you are and what needs to be ordered
It is great that we can contact Brightpearl and speak directly with someone who can help us with our issues, it’s the great people and service at Brightpearl that makes them a valuable partner for our business.
Thank you Emily and the Team !
26. Januar 2021
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi there Kasia,
Thank you so much for leaving your review. It's so great to hear about the improvements Brightpearl has made to your back office processes as us being your single source of truth.
Fantastic to hear about the great support you're getting from Emily and others too - we're glad to be partners with you as-well!
Thank you,
Tom (Brightpearl)
Great customer support
Great customer support! My company started to use Brightpearl 2 month ago. As an accounting manager I call more often for support. Special THANK YOU to Dustin Wilbers from support team for the great knowledge in IT and accounting part in Brightpearl. He is very patient and I get answers to my specific questions. Thank you!
23. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Diana,
Thank you for sparing the time to review us, we really appreciate it.
It's so great to hear your praise about Dustin, it's fantastic to hear as we think he's a superstar too! I'll be sure to let him know.
Thanks again,
Tom (Brightpearl)
We have used bright pearl for almost 7…
We have used bright pearl for almost 7 years. It is such a reliable and easy to use system. We have offices in hong kong and in UK, and it has made everything so seamless. It truly allows you to have you to have everything in one place and lets you run things from anywhere.
10. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi there,
Thank you for leaving us a review, it's so great to hear that Brightpearl is working out so well for you across your locations. Fantastic to hear!
Tom (Brightpearl)
Amazing onboarding
We had Anthony Killick onboard with us and we couldn't be any happier with how it went. It isn't always easy trying to implement a new system into myriad APIs, but Anthony's conscientiousness made it a breeze. He always made time for us no matter what time of the day, and could fix most of our problems very quickly.
3. Dezember 2020
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Jack,
Thanks for your review. It's fantastic to hear about your implementation with your lead consultant Anthony. I'll feed this back to him as I'm sure he'll be stoked to hear this!
Thanks again,
Tom (Brightpearl)
Brightpearl have a very good system…
Brightpearl have a very good system which combines integration with platforms and an accounting system. We are a fast growing company that needs to work smarter with our stock issues and goods inwards/outwards. Brightpearl have been able to help us with offering a sensible solution to improving our stock levels, accepting stock and processing ordering with their warehouse management system. They have been very helpful with advice and demonstrations.
30. November 2020
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Sharon,
Thank for your sparing the time to review us. It's great to hear your feedback and that you've found our platform such a great fit for your business. I'm really glad you found our consultancy and support great too.
Thank you again,
Tom (Brightpearl)
Initially happy, then gone down hill
Initially, we were happy with BP, then the company changed, we heard they had external investors and it seems they care less about their customers and just about making money now, they have not kept up with development software and there is now other software which is much better than theirs, they are also really aggressive when it comes to renewals, we decide to change to another better systems and so wanted to stop in few months and have fewer users they refused and made us sign up for another year. Shame as this used to be a great company
20. November 2020
Bewertung ohne vorherige Einladung
Antwort von Brightpearl by Sage
Hi Richard,
Thank for your review. I'm sorry that you're not happy with things as they stand currently, however.
Our pricing is designed to be flexible, scaling with your business. The more throughput that we manage, we charge for accordingly. Or to put it another way, you pay for what you use. To us this seems fair.
In terms of development of our software, this year alone, we released 27 new features across our platform, extending the capabilities of our e-commerce and marketplace integrations, and adding additional functionality to our automation, warehousing, demand planning, and POS apps to name but a few. You can read about them here: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes
On your last point, our customers are, of course, free to find alternative options should our platform no longer meet their needs, however we require that notice of departure happens before renewal takes place. Again, that seems fair to us.
Tom (Brightpearl)
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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