Brightpearl by Sage Bewertungen 

Their statement is,
"Sage has more than 3 million customers worldwide and over 35 years of experience helping businesses succeed. Let us help you, too".
We have been a customer since Brighpearl's inception, we have paid monthly for their service, in March they changed our DDR for to the full annual amount and took it. I emailed them 3 times and have spoken to BP support twice (you can speak direct to billing)they have created 2 tickets and no one has bothered to contact me, steer clear of these amateurs, the service has gone down hill since they've taken over. I am writing this while hanging on the phone to SAGE billing not knowing of they're going to sort this before I go legal.
UNPROFESSIONAL CONMEN NOT 1 STAR BUT 0 STARS!!!!!!!!!!

We have been using Brightpearl for about 5 years now.
Initial set up was a doddle as we had lots of help with this from the support team.
Staff training was thorough and in no way rushed. They made sure we were confident and knew our way around the system before we went live.
The support team are very knowledgeable and also very friendly. That's a rare thing these days!
The system is slick and very easy to use. Any problems are rare but dealt with quickly.
I would recommend Brightpearl to everyone.

Inventory Planner is a great tool as it makes it easy to sink the data on a real time basis without any delays. It loads all our data in a short time in a consistent manner. Loading data via flat file makes it easier to work on. This is hands down the fastest, most accurate, well thought out and intuitive software. Literally saves hours of time every single day. It calculates everything so fast and handles a large number of products with ease.

We have implemented BrightPearl's inventory management platform this year and it has been a great experience. I particularly wanted to highlight the support we got from our implementation consultant during the project as he was very knowledgeable, had a can-do attitude with our requests, and was a pleasure to work with throughout.

It has been an absolute pleasure working with Brightpearl. Onboarding with all the new systems has not come without its challenges, but I feel I was supported by everyone, every step of the way. A special Thank You to Alex Sweeting. He worked extremely hard and went above and beyond expectations. Thank you for all your hard work in getting us live. It is not every day you get to work with such a friendly and professional business partner.

I’ve been using Brightpearl ERP since the mid-2014 at my online store Alisa.ua. It’s a great SAAS ERP for e-commerce that literally changed everything about how we do things and significantly improved our processes.

Bulletproof software that just works for omnichannel retailing. Lots of apps and connections to bring all your data into one place.

This company has a great support system, they will ensure any issue you have will be fixed.

A powerful beast that continues to support our needs. After the initial pain of moving systems and updating our internal workflow we have kept this partnership rather than other options for nearly ten years.

Good team and theres always someone to speak to about the issues which you get with all software. Stuff always gets resolved.

The Brightpearl team are great to work with and very friendly. They work hard to come up with the best solutions for your brand and take the time to train and review process to improve. Would definitely recommend to other businesses.

Great company, with a perfect rating of 10/10. Their team is extremely helpful and dedicated to bringing you on board and working with you. I highly recommend them as the best option in the market.

We have been using Brightpearl since 2021. I chose it due to its user-friendly interface, connectivity to Magento, and automation capabilities.

•First, the product itself is excellent. It has helped us to automate many systems and processes. We have eliminated double and triple entering of data. Of course, a few areas work differently than I'd like, but that I expect that.

•Except for a FEW great people I've worked with at Brightpearl (Rob Brown, Aly Sams, Alex Pack, Christina Zolezzi), I have nothing positive to say about the company.

•The pre-go-live training was too quick and rushed.
There was no discussion of GL accounts in the current system and how they will transfer to BP. Will there be obsolete accounts? Will things report to different accounts? They will say this is not their issue because they don't know our old system, but there should be a process in which you compare each GL account and process in BP and figure out how the figures from the old system will come into BP.

•The implementation process was way too rushed, and there needed to be more on-demand help. We went live on a Thursday. It was after lunch by the time all of the data was imported, and we were officially live. We had the rest of Thursday and all of Friday with our Implementation Manager on standby. After that, we had to wait for our scheduled, sporadic post-go-live help sessions to troubleshoot things. The post-go-live sessions were 1-hour calls with a hard cut-off at 1 hour. We only had a handful of those. I'd say six at most, spread out across multiple weeks.

•Once you are out of the implementation phase, you submit tickets and use the support portal. The support system needs to be expanded. On the front end, you can't see much other than when the ticket was last looked at, if there was any response, and who is working on it.

•Support is extremely slow. I've had things in the queue for days, weeks, and even months.
The number of people I dealt with at the management and executive level that didn't follow through is astounding. I cannot believe people at these levels DO NOT FOLLOW THROUGH OR DO WHAT THEY HAVE PROMISED. The following people had conversations with me about my struggles, promised help, and then never followed through. Most, I have yet to hear from again.

•Senior Vice President of Customer Success
•Head of Global Support
•Vice President of Professional Services
•Senior Direction Customer Success
•Senior Project Manager
•Account Manager
•Senior Implementation Manager

•There needs to be more Knowledge Base or help documents regarding accounting. We had so many instances of, "I guess this is how we should do it" because there was no documentation, and we had to wait days to get sufficient help from our Implementation Manager during our next call. We were still trying to figure out a few remaining GL accounts at seven months into using the program.

•Support is not accurate and not well-versed on the product. We often asked the same question regarding an accounting process and received different answers. I still don't feel confident in any answer that support gives me.

•If you aren't on one of the larger-tiered plans, you won't be given priority at any time, and you won't get the support you need. I discovered that some accounts are supplied with a Technical Account Manager (TAM) that is easily reachable and helps troubleshoot high-level issues and questions. However, when I requested one, I was informed we weren't on a high enough tier (due to our sales volume) to be assigned one and I couldn't pay extra to have one.

•Our historical sales data was supposed to be imported immediately after going live. This wasn't actually done until almost a year after we went live. There was absolutely no follow-through on this. I had to chase people down to get this done.

So, I absolutely WOULDN'T choose Brightpearl again. As mentioned earlier, the software itself is pretty great, but great software means nothing if you don't have an adept and responsive administrative, support, technical, and management team.

The disrespect illustrated in the lack of follow-through at every level of this company is dumbfounding.

ETA - The response from Brightpearl is INACCURATE!
-I was NOT strongly advised on anything. If I didn't run my old program simultaneously for a month, I wouldn't have found the HUGE GL reporting error in BP.
-I requested answers on how to handle some accounting scenarios in Brightpearl. Not accounting training.
-The large issue was that our credit card sales were not reported to the correct GL account. It had nothing to do with running our old system simultaneously for a month.
-I renewed because I can't jump from platform to platform.
-Why not admit some deficiencies and grow from them instead of making excuses and pointing fingers at me?

I can't thank Teo Necula enough.
There really are kind, understanding and compassionate people out there that go the extra mile to help you with your problems at Brightpearl
Teo Necula you've made my day.

I highly recommend the ERP Brightpearl system for its exceptional team support and pragmatic solutions. The team at Brightpearl is dedicated, knowledgeable, and always willing to go the extra mile to ensure their clients' success. Their ERP system is easy to use, reliable, and offers a range of features that have greatly improved and automated our business operations. Overall, we've had a great experience working with Brightpearl and are extremely satisfied with the results

2 Team members in particular (AL and JM) really got the integration by the scruff of the neck and over the line for us - knowledgeable, great communication and hard working to get to the best solution. Look forward to continuing our partnership

The Brightpearl team was extremely hands-on and helpful throughout the entire process. From overview to training calls to actual implementation, everything was seamless. Our project manager went above and beyond to make sure our team was taken care of. I would recommend Brightpearl to any company looking to take its systems to the next level!

Brightpearl provides great customer support. I was lucky to work with Nicholas Woodley. He is very professional and patient. Also, BP has an amazing help center. You'll need a few clicks to find answers to your questions.

Brightpearl has turned our logistical nightmares of spreadsheets and guess work to a modern, fully integrated platform. We now have insight into all parts of our business. The brightpearl team was excellent and helped us throughout the entire implementation process. Their responsiveness to all issues was almost immediate. I cannot say enough good things about this company, the Brightpearl application, and their partners at BSITC.

I have been using Brightpearl from day one and the software is excellent, you need any help speak to Alva, James and the team.... Top guys and Gals ;-)