Ancestry.com.au Bewertungen 

3.334
•
TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

I’ve been doing Family History for many years and have found a family I never knew existed. My father really did have Cousins, Aunts and Uncles and I found another family who never knew we existed thr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My husband was amazed at how much dna information filtered through his families. He found an uncle that he didnt know about and extended family members within other families. It also gave him a... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

I dont understand why everything in this site is behind a pay wall. And a very expensive one at that. Absolutely everything. Its so disappointing and now wants to connect to your Google or Apple acc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Hints from ancestry.com.au enabled me to trace my ancestry back ten generations to John Costin born in 1633. So far cross checking with other sources of records (census records, church records) have... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Verband, Verein oder Organisation

Über Ancestry.com.au

Vom Unternehmen geschrieben

logo

Ancestry® is Australia’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling consumer DNA test.

image1

With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
image2

AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

3334 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,7

Alle Bewertungen

(3.334)

330 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 3 von 5 Sternen

Quite often the hints are taken from member's trees.

Quite often the hints are taken from member's trees. A large number of members have no concept as to how to construct a correct tree. I've encountered members who have the incorrect information in their trees and can prove my information is correct. Members should be able to be advised by Ancestry that they have messages delivered but not read. Also, the subscription is too high and this is why people do not continue with their membership.

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Ronald,
Thank you for sharing your thoughts with us. Member trees are built by individual users, so we always recommend double-checking hints against original records before accepting them. We do send email notifications whenever a member receives a new message, though some members may miss them if these emails land in their spam folder. We also understand pricing is important, and while we don't share sale dates in advance, our subscription discounts apply to current members too. You can sign up for promotional emails to stay updated on our next sale: https://support.ancestry.com/s/article/Signing-up-for-Promotional-Emails-from-Ancestry
The Ancestry Team

Bewertet mit 5 von 5 Sternen

Solving Family Riddles

I started 4 family trees a number of years ago for myself and close relatives by marriage (non-DNA relatives). For my sister-in-law I found her German Great Grandfather's grave in Exeter, NSW, her GGG Grandfather who was born in Parramatta in 1793, and Her 4th Fleet GGGG Grandfather, who was Governor of Norfolk Island for 6 months in 1799. If only she owned half of modern day Newtown in Sydney, as he did back then! For my own family my aim was to find all the details of my 16 GG Grandparents. One GG Grandmother turned out to be a very tough riddle, but Ancestry records eventually solved it. I've found over the years as the data grows, and as more people become involved in Ancestry, then the data compounds and details continue to emerge. What might seem unsolvable at one point in time, a year or so down the track the data suddenly appears. So, it simply can be a bit of a waiting game. In any case, keep at it!

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Ross, thank you for sharing your family's story with us. Finding those early Australian records and breaking through long-standing research riddles is what family history is all about. We appreciate your great advice to the community and are glad to be supporting your research journey.

Bewertet mit 5 von 5 Sternen

So glad I did a DNA test.

When I started, I only knew 2 cousins and now I have over 9 thousand relatives in my tree. I have been to Northern Ireland, stayed with a cousin and met more. Now I feel I belong to a family.

20. Juli 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Pauline,
What an incredible journey! Going from knowing just 2 cousins to finding over 9,000 relatives, visiting Northern Ireland, and connecting with family in person is deeply moving. We are so honored to have played a role in giving you that sense of belonging. Thank you for sharing such an inspiring story with us! Stories like yours truly inspire and motivate everyone at Ancestry, and we'd encourage you to submit it to our team to potentially be showcased in our Social Media or PR activity here: https://support.ancestry.com/s/success-stories

The Ancestry Team

Bewertet mit 4 von 5 Sternen

Ancestry Review

It has given me a greater awareness of my ethnicities and origins through the DNA test and cousin matching. I've been able to collaborate with others interested in genealogy and make discoveries of my extended family. Areas for improvement are recent issues with Ancestry messages crashing and Error 54 regularly occurring across the platform in recent months, as well as faults in the tree checker pro tool. All aforementioned issues have been reported but not necessarily fully repaired as yet.

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Gilbert, thank you for sharing such a detailed review. It's fantastic to hear how much you've discovered and that you're enjoying connecting with extended family. We also appreciate you flagging the recent platform and Tree Checker Pro issues—our technical team is actively working on stability improvements, and we're sorry for any frustration this has caused.

Bewertet mit 3 von 5 Sternen

family hints

With hints on family hints are now coming up separate, so when you finished with hints thinking they have all gone, they are not. Where before you could see them at the same time when you opened hints.

1. Januar 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Dianna, thanks for letting us know about your experience with the recent update to family hints. We appreciate you pointing out how the new layout affects your workflow, and we'll be sure to pass your feedback along to our product development team to make navigating hints smoother.

Bewertet mit 5 von 5 Sternen

I’ve been a member of Ancestry for…25 years

I’ve been a member of Ancestry for quite a few years and traced my family back a long time but my greatest discovery was to find my first cousin in Queensland through Ancestry DNA. Due to family quarrels we had lost contact with my mother’s sister’s family 30 years ago. A gift of a DNA test kit to my cousin brought up the DNA link between her and me about 8 years ago. I had not seen her since the mid 1970’s. Whilst our two mothers, sisters, we not able or willing to be reunited before both their deaths my cousin and I have corresponded frequently. Another cousin, daughter of my uncle, went to Queensland and met her.
The greatest achievement was earlier this year when my sister and I and the other cousin were able to get together with the Queensland cousin for lunch in Sydney.it was amazing to share memories of our shared grandparents. All this started with a simple Ancestry DNA test

11. April 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Julie, thank you so much for taking the time to share your incredible story! Discovering your first cousin after decades apart and gathering in Sydney to celebrate your shared heritage is such a special milestone. It is so rewarding to know that a simple DNA test helped bring your family back together to honor your grandparents' memory. Wishing you and your cousins many more wonderful catch-ups.

Bewertet mit 5 von 5 Sternen

Family mysteries

So many secrets in the family. Now some truths have become known.
Have found and met a wonderful cousin and extended family. We keep in touch.
Still looking for my maternal grandfather - he wasn't who we were told!!!
Oh the intrigue …….

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Thanks for taking the time to leave us a review, Allison! Uncovering long-held family secrets and connecting with a wonderful new cousin is such an incredible outcome. Family history certainly has a way of keeping us on our toes, and we wish you the very best of luck as you continue following the clues to solve the mystery of your maternal grandfather.

Bewertet mit 5 von 5 Sternen

Thames Lighterman trialled at the Old Bailey drowns by accident

My Ancestry tree now does back to the mid 1700s and I have found a great deal of information. It is sometimes frustrating to not be able to access some documents without paying a higher subscription fee. It is high enough already. I have managed to track down a name change that was a family mystery and an Old Bailey court case involving my third great grandfather. He was a Thames Lighterman and stole some goods. He spent a year in jail, returned to work and died from drowning off Olave Wharf only a few years later.

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Martin, thank you for sharing your story with us. Finding those detailed court and local records from 18th-century London is an incredible milestone for your tree. We appreciate your feedback about subscription levels and are glad Ancestry could help you bring your family's history to light.

Bewertet mit 4 von 5 Sternen

Useful hints

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Thanks for leaving us a review, Patrick! We're so glad that you find the hints useful. We're wishing you all the best in your research!

Bewertet mit 3 von 5 Sternen

Traits are getting trivial

Traits are getting trivial, eg scary movies. Which leads me to doubt the accuracy of the 'feature'.
Some people showing up as having a DNA 'match' do not appear connected to me at all.
Use international date formats not US only, eg 21 Oct 2026

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Alan, thank you for sharing your feedback. We understand your concerns regarding trivia-style traits and DNA match accuracy, and we'll certainly pass your formatting suggestion along so dates display more clearly for international users.

Bewertet mit 5 von 5 Sternen

Thank heaps for the information I have…

Thank heaps for the information I have gathered over the years stay safe and thanks again

Bene Cochran

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

We're delighted to know you've been able to make some rewarding discoveries with us over the years, Bene!

Bewertet mit 3 von 5 Sternen

Most of the AI hints are way off the…

Most of the AI hints are way off the mark, and do not relate to most of my family trees.

18. März 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi Christine, thank you for the review. We're sorry to hear that the hints haven't aligned well with your family tree lines, and we appreciate your input as we work to refine and improve match relevancy.

Bewertet mit 5 von 5 Sternen

I have learnt so much about my family

I have learnt so much about my family, even when investigating relatives I thought I knew, there is so much to find out. Despite living 12,000 miles away from my home town, Ancestry allows me to keep going. The UK site is the best for getting all the right information that I need.

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

We're thrilled to know that your family history has been so rewarding, Lesley! Thank you for sharing your feedback with us. We're excited for the discoveries that you could uncover in your continued research!

Bewertet mit 5 von 5 Sternen

Ancestry DNA connected me with a new family member.

Ancestry DNA connected me with a half-sister 12 years younger than me. We have yet to meet but we are corresponding. I did know she existed, as my dad told me, but I had no way of finding her - until she had her DNA test, and the connection was made. So special!!! Thank you, Ancestry!!!

20. Mai 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

This is amazing! Congratulations to you both on being able to connect. We hope you'll have the opportunity to meet in person soon! If you'd ever like to share your story with other researchers, please don't hesitate to get back in touch. If you're ever interested in telling us more about how you were able to find one another you can check out our Community Hub here: https://www.ancestrycommunity.com/success-stories

Thanks again for reaching out!

Bewertet mit 5 von 5 Sternen

My experience was incredible and helped…

My experience was incredible and helped me with information that put me onto the road of new discoveries. You still have to be careful that it is the correct information and your line. Genealogists are inclined to put people in who do not belong to your line. The DNA has been helpful. Discovered adopted relatives, by them contacting me and once they have received the information, they do not correspond again. Such is life.......

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

We're so happy to know that you've found the journey to be so rewarding! Thanks so much for choosing Ancestry to help you piece the puzzle of your family tree together. 💚

Bewertet mit 4 von 5 Sternen

Mysteries resolved

I have had a number of significant breakthroughs in discovering parts of my family. I had always been told my great great grandmother was a Harrington, but it turns out her stepfather was a Harrington, her father was a Woolf, based on a census from 1851 and this ties in with my DNA discovery of 3% Jewish heritage. It explained why I could not find her birth certificate, as it was under a different surname. Another great great great grandmother ran off, leaving her children from her first marriage in Australia in 1875 or so. We could never trace her eventual life path, but eventually following leads on her daughter from a subsequent marriage, we found her grave in Shropshire, where she had ended up with another partner who set her up in a very comfortable country house. And we appear to have found who my paternal grandfather was, based on DNA. It had always been a mystery once we worked out dad was not the youngest of 9, but in fact the eldest sister's son!

Sometimes I find it annoying when hints are offered that require extra subscriptions, when I have a fairly comprehensive subscription already, but I suppose these are hints I can follow independently if I so choose. The inaccuracies of other searchers is also frustrating, especially when they are recording information about my immediate family quite incorrectly. On the whole though, a very useful and accessible resource, without which I would not have such an extensive picture of my family heritage.

5. Juli 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi there, thank you for sharing your experience with us. Discovering your family's true surnames and solving decades-old mysteries through record searches and DNA matches is amazing progress. We appreciate your feedback about subscription hints and tree inaccuracies, and we wish you many more exciting discoveries ahead as you expand your tree.

Bewertet mit 3 von 5 Sternen

Ancestry was much more reliable before…

Ancestry was much more reliable before the new beta upgrades, which leave all hints as suspicious and also which cant be deleted at the moment.
Too much is wrong and I don’t use Ancestry as much anymore

20. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi JHOLDSWORTH, thank us for letting us know about your experience with the recent beta updates. We hear your frustrations regarding hint management and reliability, and our team is actively reviewing these features to improve the overall experience.

Bewertet mit 3 von 5 Sternen

As I see it

Like - Regular additions to my DNA Tree
Like - Photos that can be Downloaded - both Grandparents Homes burnt in 1939 Black Friday Fires.
Dislike - when system changes what I have written into the System.
Dislike - that others in the future will be able to see my Notes. If a Male I knew of was a 'Rock Spider' then I like to label him so.
Dislike - very difficult if not impossible to Search within my own Tree.
Dislike - that the DNA could not find Mr Unknown, my Father's Paternal Grandfather.
Dislike - that some Trees look like they followed a Tree found in the Family that says they are related to wealth English Landowners - they are Con Jobs from 19th Century lesser sons of English Families.
Dislike - that Photos of Members look like they are designed for Social Media.

21. Oktober 2026
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

Hi, thank you for sharing such a thorough breakdown of what you like and dislike. We appreciate your specific notes regarding tree search tools, data privacy, and transcription accuracy, and we'll share this constructive feedback with our product development team.

Bewertet mit 5 von 5 Sternen

Finding about my life is outstanding

11. September 2026
Bewertung ohne vorherige Einladung
Ancestry.com.au-Logo

Antwort von Ancestry.com.au

We're delighted to have a part in your journey of self-discovery, Deb; thanks so much for sharing! We'd love to hear more about your discoveries, and we hope you make even more soon. Have a wonderful day!

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr