Ancaster Group Bewertungen 828

Jurie was so friendly and helpful, but not in a fake nice way you get with a lot of car sales staff. He greeted me and offered help, while also respecting my time constraints which were crucial to me. He helped me narrow down my choice quickly and took me on test drives the next day. At no point did he make me feel pressured, he didn't do the big sell just genuine facts about the choices I'd picked and no question I asked was too much trouble. I'd 100% recommend him and Ancaster Shepperton to any potential buyer. I'll certainly be back.

I had a very disappointing experience with Ancaster Group today.

I had booked an appointment weeks in advance for a diagnostic check regarding a noise issue with my car. However, when I arrived, I was told—without any prior notice—that they were unable to carry out the appointment due to staff shortages and a high number of customers.

At no point was I contacted to cancel or reschedule. This meant I wasted time travelling to the dealership for no reason, despite waiting several weeks for this booking.

When I raised this, the response from the service staff was unprofessional and dismissive. Instead of acknowledging the inconvenience or offering a proper solution, I was given vague options and spoken to in a poor tone. When I asked to speak to a manager, the situation still wasn’t handled appropriately, and no clear resolution was offered.

This could have easily been avoided with a simple phone call or message. Basic communication and customer service standards were lacking.

Due to this experience, I’ve now booked with Epsom Hyundai instead, and I won’t be returning.

Unfortunately, I would not recommend this dealership based on how this situation was handled.

The process at Ancaster Nissan Heathrow was straightforward and professional. I appreciated that there was no pressure at any point, which made the experience more relaxed. The advice provided felt honest, helping me make informed decisions without any unnecessary push. Scott was particularly helpful in finding the car I had been looking for and supported me throughout each step of the process. I also liked how they allowed me to take my time to consider everything carefully, rather than rushing decisions.

The team at Ancaster Nissan Heathrow were approachable and professional, making everything straightforward. They provided clear timelines for the work, kept me informed with updates throughout, and created a comfortable environment. It was reassuring knowing my car was in good hands.

Happy with the service great service great customer 👍

I took my car in for a service and was very pleased with how it went. Everything was straightforward, and I was kept informed at every stage. The mechanic I spoke to was polite and made the process feel very easy. It’s clear they know how to make things run smoothly, and the communication throughout was appreciated. If I need anything else done, I'd definitely consider going back here in the future.

I was very pleased with the experience at Ancaster Nissan Heathrow. The staff were friendly and helpful, keeping me informed throughout. Communication was clear, which made things easier to sort out. It was good to know what was happening at each stage. I appreciated how well they kept me updated during the process.

I was very pleased with my experience at Ancaster MG Bromley. The team were professional throughout and helpful in answering my questions, which made the process straightforward. They maintained a friendly yet professional approach, creating a comfortable atmosphere during the purchase.

Everything was explained clearly, and I felt confident in the decisions I was making. It’s a place I’d be happy to return to for future purchases.

I booked my vehicle in for MOT and servicing which was done on the agreed time. Mike was very professional and made sure the job was delivered on time and even kind enough to wash and polish my car after the servicing. I am glad I chose Nissan. They did such an amazing job. I have not regretted booking in my car with Nissan.

The staff were friendly and professional, creating a positive atmosphere during my visit. They handled my queries efficiently and made the process straightforward. Their attention to detail was evident, and I felt comfortable discussing options without any pressure. It was clear that customer satisfaction mattered to them, which made the experience pleasant. Everything was handled with care, leaving me pleased with the service provided. A smooth process throughout, which I appreciated.

Don’t bother calling their phone. They don’t seem to ever answer and when they eventually do answer they arrange a call-back that never happens.

The process was quick and responsive, making things easy to manage. I felt looked after throughout and valued as a customer, which made the experience comfortable and straightforward.

The handover process at Ancaster MG Dartford was incredibly smooth, and everything went perfectly from start to finish. The staff listened carefully to what I wanted without any pressure, which made the whole experience stress-free. I really appreciated the honest advice throughout, and it’s clear they genuinely care about their customers. Steve was absolutely brilliant with me, offering excellent support and making sure I was happy every step of the way. Couldn’t be more pleased! 👌🏾

Paul Smith a asset to the company excellent salesman

They took the time to explain everything clearly and didn’t try to push anything I didn’t need. Felt comfortable with their honest advice.

The sales team (Mr Saad) was very professional, helpful, knowledgeable, and was so polite and made my experience so easy would definitely go back, thank you

As a neurodivergent person I was appalled as to how I was treated by the team at this site.

I booked a service and stated I had a service plan upon booking - when I showed up they reported they had no record of my service plan and were unwilling to go through the documents I had with me one of which stated my service plan details. (I had an Mot plan, an extended warranty and a service plan and it’s not clear as you would think as to which is which)

Instead they said I had to call Renault to find out what my documents were for and then come back to them once I had clarified what all my documents were. I spent around 1.5hours between calling Renault and speaking to ancaster back and forth about what information was needed. In the end ancaster still refused to do the service unless I paid for it due to the fact my service plan was not available to them online.

I was made to feel incompetent despite me clearly to trying to explain my difficulties with paperwork - I had it all with me I just didn’t know what was what and staff were unwilling to take the time to look through it with me.

I was disregarded and gaslighted saying that when I booked I never told them I had a service plan . Their story then changed to ‘I can’t remember if you said you had a service plan’ when you booked.

I went home and found out I had the correct proof of service plan document with me afterall which I do believe if the service team had been kind enough to look at the paperwork with me in more detail I would have easily been able to identify this document themselves.

I would like ancaster to undertake further training on neurodivergent customers and training on invisible disabilities.

Anita Lorkins at Ancaster Croydon, couldn’t have been more helpful. She answered all my questions, made additional arrangements for me to have a second test drive and gave me the space to think through my options. I was very happy with the service that I received – the team really make you feel welcome and take the time to understand your needs.

Evvevryone was helpful and approachable. Vernon in particular made the process comfortable by providing honest advice and clear explanations. Everything felt well organised. Communication was smooth, and responses came quickly when needed. It all ran as expected without issues.