Voneus Broadband Bewertungen 

Cindy was extremely helpful and patient and solved our problems with an understanding and professional approachable manner 👍

Nommy helped when my service slowed down
Got me up and running in 15mins on the phone
Great service

Very professional and knowledgeable service from Yolanda. Excellent ambassador for the Voneus Customer Service team.

Cindy was very helpful and restored my internet connection with no problem, this is the only time I have had an issue with my voneus broadband in nearly 2 years, and they were able to resolve it very quickly. Highly recommend

My Internet was cut off because BT did a horrendous install on a neighbour of mine. Yolanda was my customer service agent and handled the whole thing, checked up only at necessary times and always with up to date info. Although the fix took a little while they sent a 2nd round of senior engineers the day after the first lot tried. They took 5 hours and did a huge job and got not only my connection back but faster than it was before. Honestly the best customer service experience ive had in a very long time. A bit spenny overall but will definitely try them again at my new address

The likes are that they were able to fix my problem. The dislikes are that the help desk still seems to be not well connected to the technical team so assurances that I would get a call back are not always followed up and at one point I was told that the problem had been fixed when it was still ongoing

A big thank you to Abnah who patiently sorted out why I wasn’t getting a service at 6pm on the Friday, 2 days after the big storm on the 27th May. There was a delay in receiving the new kit but Ashley and Adam were at the end of the phone supporting the process before Abnah checked in to reset the connection. I really appreciate the ease in which I can speak to a person about my internet connection and thank you Abnah for being there on this occasion.

Pearl was excellent. My query was about slow internet speed. The reply came in a hour and it was sorted in 5 minutes. Pearl was polite and very helpful.

Nokwanda on the help desk was very helpful. Fingers crossed the Replacement of the CHT modem box cures the fault

Brilliant work by Adnah to get me back on line. Job done in minutes , the instructions sent to me were easy to follow even for an old codger like me.

Pearl : very polite and helpful. nothing too much trouble to track down problem. no stone left unturned.

I had the pleasure of liaising with Mercy, customer service agent, Voneus.
Mercy delivers an immediate positive and enthusiastic experience coupled with a confidence that reassures you straight away that she knows what she is talking about and is there to problem solve, ask and answer questions and provide you with the correct and accurate information you require. She is quick and efficient and can confidently answer any question you care to put her way. She has a professional presence, style and impact.

Customer Service response and support was excellent , particularly from Nommy who followed through everything she said she would and once all resolved rang to ensure everything was ok.

Andiwa was very helpful and good

Had the pleasure of speaking with John Coleman today at Voneus as I needed information on what certain aspects offered meant ie Smart WiFi .
He was really efficient and helpful explaining clearly what things meant and how effective they may be .
Talked me through pricing and which options offered would suit us best .
Updated me by email promptly and phoned to confirm our order . Price point and service excellent so far
Thank you

Initial telephone discussions re deals on offer, speeds available with John were unpressured & information.
Dates & times for install were abundant & flexible.
Install engineers Tom & Reece arrived at correct time, they were polite & quick with the install - no mess & even hep me re set my TV up & provides me with some cable ties - great service thanks all

Dealing with Voneus over a relatively small issue (a temporary cable to another house, erected over my property, that I was assured would be removed within a fortnight) was an absolute nightmare. Two weeks became 7 months, during which time I was passed from person to person weekly on the phone each time I called, all of whom assured me they would take responsibility for arranging its removal, and none of whom ever followed up or contacted me again. I was then asked to go out photographing and documenting the issue myself, though that made no difference to anyone calling me back. Hours and hours wasted on phone and email, and so a small issue became a huge stress point, along with having to look at the thing across our view day after day. FINALLY, Kevin S (thank you so much Kevin!) at technical support became the one person at Voneus who took the time to step in and take responsibility. He escalated the issue immediately, called to update me exactly whenever he said he would, was totally reliable, and got it swiftly sorted. Easy! As it should have been. I think Kevin should head up Client Relations and Troubleshooting for the whole company.

Voneus - clearly your system lacks the structure - or your staff lack the powers - to track and sort problems for clients as single follow through projects. Going round in cirlces for 7 months drove us mad! Its a shame because your rural Broadband service is very good, but if you are shouting about being 'rural BB specialists', I think you should remember that rural people don't want wires slapping all over their countryside views, and we just want you to communicate properly and follow through on your assurances.

Andrew, was very polite, professional and got the issue sorted. He talked me through the procedure and give me some good advice. Also, he has a good sense of humour which makes his dealings with people that much easier.
Well done Sir!

I have been very pleasantly surprised by Voneus, from the survey through the whole process. The team have been brilliant, helpful and very professional. I had some assistance from Andiswa today on the phone who responded to my queries very efficiently and made me feel very valued. I think everything with Voneus has been stress free so far. Great service, thank you!

My initial enquiry regarding a question about one of my Voneus accounts was handled extremely professionally by Cindy the Voneus customer service agent. Cindy's help in the matter ensured that my request was dealt with efficiently and hassle free. Many thanks