Was able to easily get transferred to a person. Scheduling the technician was easy and a reasonable day was selected that met my schedule. The tech was here first thing in the morning and quickly foun... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The installer was friendly, helpful and knowledgable. Whenever I called for tech or customer service, it was easy to get help. And after we could no longer use OptyxBroadband or OpenInfra, I was qui... Mehr ansehen
Unternehmen hat geantwortet
I had been moving for the past few weeks and disconnected our internet modem in the process of getting things ready. Once everything was done and reconnected, it had been well over a week and the in... Mehr ansehen
Unternehmen hat geantwortet
I wanted to give a shout out to Karlo at Infinity Broadband Support. I had to change service providers for the fiber we have, and because we are in a rural part of Denton County, we didn't have a lot... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Open Infra US
Vom Unternehmen geschrieben
About Open Infra
Open Infra began in 2009 in a small town near Stockholm, Sweden. What started as an ambitious idea to build open, competitive fiber networks has grown into one of Scandinavia’s largest digital infrastructure providers. Today, we’re bringing this vision to Europe and the U.S., empowering communities with world-class digital platforms.
Our missionAt Open Infra, we’re all about giving you control. Every provider is welcome on our network, so you have a wide range of options. If one doesn’t work out, it’s easy to switch to another. You’re never stuck with a single provider, and that means you benefit from open competition, which keeps prices fair and innovation thriving.
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Kontaktinformationen
10601 Clarence Dr, Suite 250, Frisco, TX 75033, Frisco, Vereinigte Staaten
- (855) 910-6050
- customerservice.us@openinfra.com
- us.openinfra.com
Ready for fiber?
4,4
Hervorragend
442 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I am tired of the frequent…
I am tired of the frequent interruptions in service and the glitchy service. Please cancel my service with your company. I am going to change to a different provider.
14. November 2025
Antwort von Open Infra US
Hi Debra,
I’m very sorry to hear about the frequent interruptions and the issues you’ve experienced. This is not the level of service we want to provide, and I understand your frustration.
We’ve unfortunately had several recent cable outages caused by a third-party company, which has led to the service disruptions you’ve been dealing with. This is absolutely not the experience we want for our customers, and I apologize for the inconvenience this has caused.
I’ve forwarded your request and your feedback to our management team, and a manager will be reaching out to you as soon as possible.
Kind regards,
Dan
Customer Support
Very slow speed and no HBO & Sling
I had speed issues that were so slow and I lost HBOMax and Sling for almost 2 weeks. I sent a email and Ms.Rence called me back, she was very patient and stayed on the phone with me for 30 mins to reset my system and get everything back up and running.
Great customer service by Ms. Rence!!!
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Craig,
Thank you so much for taking the time to share your feedback. I’m really glad we were able to get your speed issues resolved and restore HBO Max and Sling for you. I know how frustrating it can be to be without the services you’re paying for, so I’m happy we could sort everything out together.
It was truly my pleasure to assist you, and I appreciate your kind words.
Kind regards,
Rence – Customer Support
Worst Internet company ever!!
Worst Internet company ever!!! it always goes down with little to no updates and you can’t ever get a hold of anybody in customer service. Do not sign up for this company. It is a total scam if I could give zero stars I would.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Sara,
We’re truly sorry to read about your experience, and we completely understand your frustration. This is absolutely not the level of reliability or support we want to provide. We sincerely apologize for the service interruptions and for the difficulty you’ve had reaching us.
We also apologize for the difficulty in reaching our customer service team. We’ve recently been experiencing unusually high call volumes, but we’re doing our very best to assist every customer as quickly as possible.
A customer service representative will be contacting you directly to look into your case and help resolve the issues you’ve faced.
Thank you for your patience.
Kind regards,
Darwin
Customer Support
Rence solves the issue
I am here to acknowledge Rence for his patience and time to help me find that I had a faulty Nokia modem power cord. He was the third representative I reached in a few days. He took the time to walk through the right box, the right connections, rebooting, troubleshooting and resolution. OpenInfra is not known for its service as a whole, especially equipment and placement, and poor communication, but Rence was truly great. I’m not rating Rence a 3-star, I’m rating the fact that it took me two trouble tickets without communication and a third to reach Rence to finally solve the problem.
30. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Michelle,
Thank you so much for taking the time to share your experience. I truly appreciate your kind words. I’m really glad we were able to track down the issue together and identify the faulty modem power cord,thank you for your patience throughout the process.
I’m sorry to hear that it took multiple trouble tickets before we connected. You’re absolutely right to expect clearer communication and faster resolution, and your feedback helps us improve where it’s needed most.
I’m grateful for your acknowledgement, and I’m glad I could help you get everything working again.
Best regards,
Rence
Customer Support
The person Adam that we got was able to…
The person Adam that we got was able to provide patience and understanding along with the help needed to get us back up in and running. Thank you very much Adam
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi John,
Thank you so much for your kind words. I’m really glad I could assist you and that we were able to get everything back up and running smoothly.
I truly appreciate your patience during the process, and it means a lot to hear that you felt supported and understood.
If you ever need anything else, I’m here to help.
Best regards,
Adam
Customer Support
Open Infra Cust Service
I spoke with Alexander in customer service at Open Infra.He was very knowledgeable, addressed all of my issues quickly and his follow-up was fantastic! If there were 6 or more stars to rate Alexander’s professionalism, he would receive them! Thanks to Alexander, you have saved the business of a formerly very dissatisfied customer.
27. November 2025
Antwort von Open Infra US
Hi Robert,
Thank you so much for your incredibly kind words — I truly appreciate you taking the time to share your experience. I’m really glad I was able to help you get everything sorted out and that the follow-up felt supportive and clear.
Hearing that I was able to regain your trust means a lot, and I’m grateful you gave me the opportunity to assist. If there’s ever anything more you need or any questions that come up, please don’t hesitate to reach out — I’m always here to help.
Thank you again, Robert.
Best regards,
Alexander
Customer Support
We’ve had Open Infra for a month now
We’ve had Open Infra for a month now. It took almost a week for them to get it set up, and that only happened after multiple calls before a tech named Jim finally got it working.
Now, a month later, we’ve been without WiFi for two weeks. Two service technicians came out today and they were great they did everything they could and got it working… or so we thought. Currently only one phone and one computer will connect. Nothing else will.
We called again and sat on hold for over 30 minutes just to be told “everything looks good” and to restart our TV and phones. Guess what? We’ve already done that. And you can’t talk to anyone higher up.
It’s beyond frustrating. They lock you into a 2-year contract, so now I’m stuck paying for a service that doesn’t even work.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Taylor,
Thank you for taking the time to share your experience, and I’m truly sorry for the ongoing issues you’ve faced — especially so early in your service. This is absolutely not the level of reliability or support we want our customers to go through, and I understand how frustrating it must be to be without stable WiFi for this long.
I appreciate you sharing the details about the technicians who came out and the troubleshooting you’ve already done. Since the issue is clearly not resolved, we want to make sure this is properly followed up.
I’ve escalated your case, and one of our representatives will be reaching out to you directly to continue troubleshooting and ensure we get this fixed. We want to make sure your service is working as it should, and we’ll stay with you until it’s resolved.
Thank you again for bringing this to our attention, and we truly appreciate your patience while we work to make this right.
Kind regards,
Oualid
Customer Support
Jim did an excellent job helping me…
Jim did an excellent job helping me with my invoice. He went above and beyond to help me understand, not your typical representative that only answers your questions, he wanted to make sure I knew what was going on. He truly went the extra mile Was helpful and very knowledgeable too, not to mention he was kind and respectful. Thank you Jim.
25. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Isabel,
Thank you so much for your kind words — I really appreciate you taking the time to share this. I’m glad I could help you with your invoice and make everything clear. For me, it’s important that you not only get an answer but also fully understand what’s going on, so I’m happy to hear that made a difference.
It truly means a lot to know that you felt supported, respected, and well taken care of. If you ever have more questions or need help with anything in the future, please don’t hesitate to reach out — I’m always here to assist.
Thank you again, Isabel.
Best regards,
Jim
Customer Support
no service no word no nothing
I live near Hawthorne, Florida Open Infra attached a bright orange cable to my house with a router complete with a hole in the wall . The cable went to the street with the plan that it would be attached to underground fiber optic cable. This was about 2 years ago now.. We signed and obligated ourselves to their promise of service as did many others in our area.. No word.. no service.. Its like they vanished. Meanwhile we didn't take service from another source and haver gone without internet because of this. To Open Infra.. DO Consider this your 30 day notice of cancellation... and if I see a class action suite.. I will sign on. Have a good day.
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Joe,
Thank you for taking the time to share your experience. We are truly sorry to hear about the situation you’ve described and fully understand the frustration this has caused. This is certainly not the experience we want for our customers.
We would very much like the opportunity to get in touch with you directly to review your case and see how we can assist. We’ve sent a request via Trustpilot and would greatly appreciate it if you could respond so that we can obtain your contact information and follow up promptly.
Again, we sincerely apologize for the inconvenience and hope to resolve this matter as soon as possible.
Kind regards,
Alex
Customer Support – Open Infra
Fast response
Fast response ms Rence was very respectful and polite she great professionalism it was a pleasure working with her. Thanks
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Gregory,
Thank you so much for your kind words! It was truly a pleasure assisting you. I’m very glad to hear that you were happy with the quick response and the service you received. Your feedback means a lot, and I really appreciate you taking the time to share it.
If you ever need anything else, I’m always here to help.
Thanks again and have a wonderful day!
– Rence, Customer Service
Job well done Thank you
Your company is only as good as the people who work for you. Two of your Techs (Michael Buchs and Nick Pelroff came to home to deal with an on going problem of mine. These two gentlemen were great, they took the time out to pinpoint my problem and explain in detail what it was. They were very respectful and gave me a whole new outlook on Open Infra's customer service. Thank you
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Saul!
Thank you so much for taking the time to share your kind review. We’re truly glad to hear that Michael and Nic were able to help pinpoint the issue and explain everything clearly. Their professionalism and respectful attitude are something we’re very proud of, and it’s wonderful to know they made such a positive impression.
We will make sure to pass your feedback along to both of them — they will be very happy to hear your kind words.
We really appreciate your trust, and we’re always here if you need any further assistance.
Best regards,
Hanna
Customer Service
Jim got my billing issue resolved with…
Jim got my billing issue resolved with little effort and good speed. My account should have been an auto draft but an issue with the system did not let it recognize my card expiration date. Got it corrected quickly and I was on my way.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Robert,
Thank you for your kind words! I’m glad we were able to get your billing issue sorted quickly and get you back on track without any hassle. It was a pleasure helping you, and I’m happy everything is running smoothly now.
If anything else comes up or you have any questions in the future, don’t hesitate to reach out.
Best regards,
Jim
Customer Service
Great customer service
I had a difficult to solve problem requiring a fair bit of back and forth and multiple trouble calls etc, throughout the entire process, Alexander Stern from Open Infra was with me. He displayed a great deal of professionalism and patience. I really appreciate his help bringing my problem to resolution. Based on Alex's efforts alone I would recommend Open Infra to others.
19. November 2025
Antwort von Open Infra US
Hi Powell,
Thank you so much for your thoughtful review. I’m really glad we were able to work through the issue together, even with all the back and forth it required. I truly appreciate your patience throughout the process.
It means a lot to hear that you felt supported and that my efforts made a difference. If you ever need anything else or have any questions down the road, I’m always here to help.
Thanks again for taking the time to share your experience and for the recommendation.
Best regards,
Alexander
Customer Service
Karlo, Great Experience
Karlo was very easy to talk to and understand. He listened to my problem and worked with me to resolve the issue. Karlo sent a follow up email explaining what he did.
18. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi David,
Thank you so much for your kind words! I’m really glad to hear that your experience was a positive one. It was a pleasure working with you, and I’m happy we were able to resolve the issue together.
If anything else comes up or you ever need further assistance, don’t hesitate to reach out, I’m always here to help.
Thanks again for taking the time to share your feedback!
Best regards,
Karlo - Customer Service
My computer shut down again so I called…
My computer shut down again so I called Open-Infra. The representative technician,Rence , got my computer working in no time.
17. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Delia,
Thank you so much for your kind words! I’m glad we were able to get your computer up and running quickly. It was my pleasure to assist you, and I’m always here if you need help in the future.
Thanks again,
Rence
Customer Support
Service / Repair techs
The guys that came out on Nov 13th to repair our cut line were incredible. They were here all day and got us taken care of. Very knowledgeable and very friendly as well. The one man didn’t speak much English but he tried his best to communicate with us
13. November 2025
Antwort von Open Infra US
Hi Kathy,
Thank you so much for your kind words! We’re thrilled to hear that our team was able to get your service restored and that you found them both knowledgeable and friendly. We’ll be sure to pass your compliments along to the technicians.
We truly appreciate your patience and your feedback. If you ever need anything in the future, don’t hesitate to reach out.
Best regards,
Oualid
Customer Support
Was having slow speed on downloads.
Was having problems getting my internet speeds back to normal. Spoke with Rence at customer support. I told her I had rebooted my modem and router but it didn't change. She, at her end could see it was still slow, so she did it from her end and it came back to normal. She was very respectful and patient through whole period. Thanks for the help.
15. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Customer,
Thank you so much for your kind words! I’m glad we were able to get your internet speeds back to normal. It was my pleasure to assist you, and I really appreciate your patience while we worked through the issue.
If you ever have any other questions or need help in the future, don’t hesitate to reach out.
Thanks again,
Rence - Customer Support
What is worse than 1 star
There’s nothing I can say about how awful my experience is that has not been said numerous times in the reviews. I had the service barely over a month and I already had several outages. When I had Verizon/Frontier fiber, I had 1 or maybe 2 outages in over 6 years. I can’t imagine the quality of infrastructures the have if it keeps having to be serviced all the time. And when you call or send emails, you of course get generic responses without explanation of what is truly going on. The lost of productivity due to this outages is frustrating.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Dear Mike,
We are truly sorry to hear that it has been so negative. This is certainly not the level of quality or stability we aim to provide, and we fully understand how frustrating repeated outages can be — especially when they affect your daily life and productivity.
We would really like the opportunity to assist you further and understand what has happened in your case. We’ve sent you a Trustpilot information request, and we kindly ask you to respond to it so that we can look into your issue as quickly as possible.
Best reagards,
Ana - Customer Service
He had Patience
He had Patience, knowledge, most people including myself don’t understand the works of the internet. To change companies is scary. We are afraid we will get caught between internet services and loose all the service for computers, phones, TV’s, laptop, phones that are working but we know we needed to get better service. He was able to walk me through the change very patiently. I have Two more TV’s to convert.I don’t even know his name, but you need to promote him up the ladder.
I have owned two companies one I sold. Having great internet is key for business.
Brent Coleman
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Brent,
Thank you so much for taking the time to share your experience! I’m thrilled to hear that our team member was able to guide you patiently through the transition—it can definitely feel daunting to switch services, and we’re glad we could make it smooth and stress-free. We really appreciate your kind words and your insight about the importance of reliable internet for business.
We’ll make sure your feedback is shared, and it means a lot to know our efforts made a difference. Good luck with converting your remaining TVs, and we’re always here to help if you need anything!
Best regards,
Martin
Customer Service
Dan walked me thru the entire process…
Dan walked me thru the entire process of getting my internet back up and running. I am not a techy person and he was very patient and got me up and running in a short time. He was very friendly and genuinely nice
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Open Infra US
Hi Donna,
Thank you so much for your kind words! I’m really glad I could help make the process easy and get you back online quickly. It was my pleasure to assist, and I’m happy everything went smoothly. I appreciate you taking the time to share your experience!
Best regards,
Dan
Customer Srvice
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.